Interlogix advisorone User manual

466-4421 • REV A • ISS 14APR2016AdvisorOne User Manual 1.9.x ©2016 United Technologies Corporation
AdvisorOne User Manual

2Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation
Contents
About This Manual......................................................................................................5
Introduction .................................................................................................................6
About the AdvisorOne System ..............................................................................7
Getting to Know the System ......................................................................................8
System Operation .................................................................................................8
System Components.............................................................................................8
AdvisorOne Panel.........................................................................................8
Advisor TouchScreen....................................................................................8
Mobile Devices..............................................................................................8
Sensors (Door/Window, Glassbreak)............................................................9
Motion Detectors...........................................................................................9
Carbon Monoxide (CO) Detectors.................................................................9
Smoke Detectors...........................................................................................9
Z-Wave Devices............................................................................................9
Cameras........................................................................................................9
Personal Panic Devices ..............................................................................10
Key Fob.......................................................................................................10
Cellular........................................................................................................10
Panel Components..............................................................................................11
How to Use the AdvisorOne Panel......................................................................12
Main Screen................................................................................................12
Status Screens............................................................................................15
Settings.......................................................................................................16
Applications.................................................................................................17
Getting Help................................................................................................18
System Settings ........................................................................................................20
General Settings .................................................................................................21
Display Settings ..................................................................................................22
Sound Settings....................................................................................................23
Date & Time Settings ..........................................................................................24
Applications Settings...........................................................................................25
Using the System......................................................................................................27
System Sounds...................................................................................................27
Alarms.........................................................................................................28
Beeps .........................................................................................................30
System Speech...................................................................................................30
Chime .................................................................................................................30

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Arming and Disarming the System..................................................................... 31
Arming the System..................................................................................... 31
Changing Arming Levels............................................................................ 34
Disarming the System................................................................................ 35
Sending a Silent Duress Alarm .................................................................. 35
At-A-Glance........................................................................................................ 36
Service Provider Contact Information................................................................. 38
Emergency......................................................................................................... 39
Creating an Emergency Alarm................................................................... 40
Ending an Emergency Alarm...................................................................... 41
Checking Security Status................................................................................... 42
System Status............................................................................................ 42
System Status Icons .................................................................................. 43
Sensor Status............................................................................................. 44
Events........................................................................................................ 44
Partitions (Multiple Partition Systems Only) ............................................... 45
Configuration & Programming............................................................................ 46
Devices ...................................................................................................... 48
Users.......................................................................................................... 51
Test............................................................................................................ 57
Time & Date............................................................................................... 57
Downloader................................................................................................ 59
Services ..................................................................................................... 59
Applications........................................................................................................ 60
Cameras Application.................................................................................. 62
Lights Application....................................................................................... 64
Locks Application....................................................................................... 65
News Application........................................................................................ 66
Photos Application ..................................................................................... 68
Sports Application...................................................................................... 70
Thermostat Application .............................................................................. 72
Traffic Application....................................................................................... 74
Weather Application................................................................................... 76
Maintenance & Support ........................................................................................... 78
Cleaning............................................................................................................. 78
Testing the System ............................................................................................ 78
Sensors...................................................................................................... 79
Reporting.................................................................................................... 81
Outputs....................................................................................................... 83
Key Fobs/Personal Panic Devices ............................................................. 84
Battery........................................................................................................ 85
Disposal ..................................................................................................... 86

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Troubleshooting........................................................................................................87
Beeps and Trouble Messages.............................................................................87
Silencing Beeps ..........................................................................................87
Reporting Test Call Fails.....................................................................................87
Internet Applications Not Working.......................................................................87
Camera / Video Not Working...............................................................................88
Language for a User Code Incorrect...................................................................88
SD Card Photos Not Displaying..........................................................................88
Sensor Not Functioning/Reporting Supervisory Error .........................................89
AdvisorOne Panel Low Battery Warning.............................................................89
Screen Too Bright or Dim....................................................................................90
Revert to Main Screen.........................................................................................90
Battery Test Won’t Start ......................................................................................90
Appendix....................................................................................................................91
Appendix A –Frequently Asked Questions.........................................................91
System Operation ...............................................................................................91
System Settings..................................................................................................96
Miscellaneous Questions ..................................................................................105
Appendix B –End User Programming Options.................................................107
Appendix C - System Planning Sheets..............................................................108
Appendix D - Alarm System Limitations............................................................111
Appendix E –Emergency Planning...................................................................112
Emergency planning .................................................................................112
Glossary...................................................................................................................113
Product Information................................................................................................116
Warranty Disclaimers .............................................................................................116
Disclaimer...............................................................................................................116
Intended Use..........................................................................................................116
Manufacturer ..........................................................................................................118
Contact information ................................................................................................118
Copyright................................................................................................................118
Trademarks ............................................................................................................118
Limitation of Liability ...............................................................................................118
Table of Figures.......................................................................................................119
Index.........................................................................................................................121

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About This Manual
This document includes an overview of the Advisor™One system and detailed
instructions for using the system.
Read these instructions and all ancillary documentation entirely before using this
product.
Note: This manual is just one part of the documentation set for the AdvisorOne system.
Additional documentation for this system and the entire Advisor line of products from
Interlogix can be found at: http://www.interlogix.com/advisor.
This document uses advisory messages to alert users of conditions or practices that
can cause unwanted results. These messages are shown and described below.
WARNING: Warning messages advise users of hazards that could result in injury
or loss of life. They state which actions to take or to avoid in order to prevent the
injury or loss of life.
CAUTION: Caution messages advise users of possible equipment damage.
They state which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise users of the possible loss of time or effort. They describe
how to avoid the loss. Notes are also used to point out important information that users
should read.
About navigating this electronic document:
Throughout this document there are navigational links.
You can click the Contents link to return to the table of contents.
You can click the Index link to return to the index.
Wherever you see underlined text you can click on it to navigate to that reference.
Whenever you navigate to a new page, you can go back using Alt + (left arrow)

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Introduction
The AdvisorOne lifestyle management security system is part of the Advisor family of
products from Interlogix.
The AdvisorOne system (Figure 1) is a state of the art system that can includes a touch-
activated AdvisorOne panel, and optional Advisor TouchScreens, cameras, sensors,
and home automation devices such as lights, locks, and thermostats. An AdvisorOne
installation may include the following sensors: door/window, motion, freeze, flood, and
smoke.
The system includes advanced audio capabilities. The panel can speak when the
system status changes or when a door or window is opened or closed. An alarm may
trigger a 2-way voice conversation with the central station.
Note: Not all features displayed may be included with each system. Contact the service
provider for more information.
Figure 1: AdvisorOne System –Configuration may vary
Advisor
TouchScreen(s)
AdvisorSync
Mobile Remote

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About the AdvisorOne System
The AdvisorOne system detects, controls, and informs of security and life safety
conditions in the home. AdvisorOne uses wireless technology to protect property
against and provide warning about intrusion, carbon monoxide, and fire.
AdvisorOne uses sensors that communicate alarms to the control panel using radio
waves. The security system communicates wirelessly with various types of sensors and
devices. The system relays security sensor status both visually using At-A-Glance icons
on the AdvisorOne panel and audibly with beeps and verbal chimes. Device information
regarding cameras, for example, is relayed through At-A-Glance. Application
information appears in the main folder section of the screen.
AdvisorOne is a supervised system, meaning the panel checks the status of each
sensor to detect problems. The system communicates with a central monitoring station
and sends voice messages to an offsite phone.
AdvisorOne supports up to 100 security sensors, 250 PIN access codes, and 250 key
fobs. With optional modules installed, the system can also support up to 32 IP devices,
32 Z-Wave devices®, and multiple mobile phones.
AdvisorOne can be controlled both locally and remotely.
•Locally via the integrated touchscreen panel. Optional Advisor TouchScreens can be
used to extend the local experience elsewhere in the building.
•Remotely via Internet-enabled devices (smartphones, tablets).
AdvisorOne can be used as a lifestyle management system.
•With the addition of a Z-Wave module and devices, the AdvisorOne system can be
used to manage thermostats, door locks, lights, and appliances.
•When connected to the Internet, the AdvisorOne panel can be used as a real-time
information hub providing content from various sources, including weather, news, traffic,
etc.
Note: The lifestyle management features are not investigated for use by UL. Contact
the service provider for more information.
AdvisorOne can be connected to the Internet via either an Ethernet or Wi-Fi®
connection. AdvisorOne supports Wi-Fi and Bluetooth®technology for wireless
networking to compatible devices.
•When connected to the Internet, the AdvisorOne panel acquires information for built-
in applications such as weather and news.
•Wi-Fi provides the convenience of wireless connectivity to Advisor TouchScreens
and cameras.
•The AdvisorOne panel can be configured to obtain time from the Internet.
•Via Bluetooth technology, the Advisor Mobile application can be used on a
smartphone or tablet to arm and disarm the system. Cellular communication with the
system is optionally available for both primary and back-up reporting and for
management purposes.

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Getting to Know the System
The following section provides more information about the components that can make
up an AdvisorOne system.
System Operation
The AdvisorOne system is always monitoring the sensors and devices that are
connected to the panel. Every time a sensor is activated, it sends a signal to the
AdvisorOne panel. The status of system components can be checked even when the
system is disarmed.
The AdvisorOne system enables users to do much more than arming and disarming.
Users can use applications to control lights, locks, and thermostats in the house. Users
can also check news, weather, and sports from the AdvisorOne system.
System Components
An AdvisorOne system consists of multiple components. The AdvisorOne panel is the
main component used to control and monitor the system. Optional Advisor
TouchScreens and mobile devices can also be used to control the system. The
following sections include information about the different system components.
AdvisorOne Panel
The main system component is the AdvisorOne panel. This panel can be
used to arm/disarm the system, create an emergency alarm, check the
status of the system and sensors, and change system settings.
Advisor TouchScreen
Advisor TouchScreens can be used as system add-ons to control the
system in the same way as an AdvisorOne panel. The instructions in this
document apply to the AdvisorOne panel and Advisor TouchScreens.
Mobile Devices
A mobile device, such as a tablet or smartphone, can be linked to an
AdvisorOne system. When linked, the mobile device can be used to arm or
disarm the system.
Note: Configurations may be different from what is described here. Contact
the service provider for more information.

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Sensors (Door/Window, Glassbreak)
Door/Window sensors monitor the open/closed status of doors and
windows around the property. Door and window sensors may be connected
to the AdvisorOne panel using wireless technology or connected directly to
the panel using a wire.
Every time the door or window is opened or closed, the sensor sends a
signal to the panel. If the system is armed, this signal may cause an alarm.
The status of all monitored doors and windows can be checked quickly in
the At-A-Glance area of the main screen of the AdvisorOne panel. More
detailed information can be found on the Sensor Status screen.
Glassbreak sensors respond to the shockwaves of breaking glass.
Motion Detectors
Motion detectors monitor an area of the property for signs of people moving
in that area. Motion detectors may be used indoors or outdoors. The Motion
Sensor icon in the At-A-Glance area of the main screen indicates when
motion has been detected in the last 10 minutes. The panel may respond by
sounding chimes or an alarm. If outdoor motion is detected, the system may
turn on outside lights.
When a motion detector senses movement, it sends a signal to the panel. If
the system is armed, this signal may cause an alarm.
Note: Outdoor sensors are not used for intrusion detection.
Carbon Monoxide (CO) Detectors
Carbon Monoxide detectors monitor the air for Carbon Monoxide. If CO is
detected, a signal is sent to the panel and an alarm is created.
Smoke Detectors
Smoke detectors monitor the air for smoke or for a significant rise in
temperature. If smoke is detected, a signal is sent to the panel and a fire
emergency alarm is created.
Z-Wave Devices
The AdvisorOne system can control compatible Z-Wave devices, such as
lights and thermostats. For more information, see Applications.
Cameras
Cameras provide video monitoring of indoor or outdoor locations. Note: Only
certain types of IP cameras are compatible with AdvisorOne systems. Cameras
are not used for intrusion detection.

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Personal Panic Devices
Panic button devices are dedicated to sending only one signal —usually a
panic alarm. These touchpads are wired and usually kept near or on the
user.
Key Fob
Key fobs are handy for simple arming and disarming control functions. They are
portable and can be carried offsite in a purse or pocket.
Cellular
The AdvisorOne system can be configured to interoperate with mobile phones which
allows arming or disarming of the system. Each user can be configured with a mobile
phone number. For more information, see Users.

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Panel Components
The AdvisorOne panel provides a touch-based experience through the use of a touch
screen. The touch screen is one of three AdvisorOne panel components (Table 1).
Table 1: AdvisorOne Panel Components
Panel Component
Description
Location
Touch Screen
The touch screen displays information
about the security status.
Use the touch screen to navigate
through the system menus and change
settings, check status, and use
applications.
Internal (Piezo) Siren
The internal (piezo) siren sounds alarms
that occur on the premises.
The AdvisorOne panel sirens make four
different alarm sounds, each indicating a
different type of alarm.
Microphone and
Speaker
The microphone and speaker allows for
communication with the central
monitoring station.
The speaker provides audible sounds
for system status announcements,
alarm announcements, and voice
chime.

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How to Use the AdvisorOne Panel
When making selections, a blue (or darker contrast) icon such as a blue check mark
indicates that the option is selected. A gray icon such as a gray check mark indicates
an option is not selected.
To cancel a selection, press CANCEL. To save a selection, press SAVE.
To move back to a previous screen, press CLOSE. To return to the Main Screen, press
CLOSE on each screen until the main screen is present.
Note: The system automatically times out after a few minutes and returns to the Main
Screen.
The AdvisorOne panel contains menus. Each menu contains a list of options and/or
submenus. Use the interactive icons to change screens and navigate menus. Some
screens and menus require the user to enter a PIN access code. To continue, enter a
PIN access code on the keypad and press CONTINUE.
Some screens or content can be moved by swiping. To swipe, place a finger on the
screen and scroll left and right or up and down (Figure 2).
Figure 2: Hand Swipe
Main Screen
The main screen provides quick access to all system features. The main screen top bar
includes At-A-Glance icons that provide a quick snapshot of monitored Doors, Windows,
Motions, Property, and Assets, a folder area that displays open applications and alarm
information, and a bottom bar used to arm or disarm the system and to access system
status and settings screens.
Note: The AdvisorOne screen automatically goes blank at 2:00 AM daily for 60 minutes.
Normal operation resumes if the screen is touched. This activity is a normal part of
preventive maintenance.
See Figure 3 and Table 2 for more information about the main screen.

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Figure 3: AdvisorOne Main Screen
Table 2: Main screen Icons
Icon
Description
Top Bar
Emergency
If present, press the Emergency button to select a type of emergency (Fire, Panic,
or Auxiliary) and sound an alarm.
Note: The Emergency alarm always sounds locally. A response by authorities
depends on the central monitoring station connectivity. Contact the service provider
for more information.
Time & Date
The current system time and date is displayed. Press the icon to change the time
and date.
Service Provider
Press this logo to view service provider contact information.
Note: Actual logo may be different from the logo shown at left.
At-A-Glance Area (If an At-A-Glance icon is not programmed, it is grayed out and “N/A” displays)
Door status - The closed door icon on the left indicates that all monitored doors are
closed. The open door icon on the right indicates that one or more monitored doors
are open.
Press the icon for more information about monitored doors.
Window status - The closed window icon on the left indicates that all monitored
windows are closed. The open window icon on the right indicates that one or more
windows are open.
Press the icon for more information about monitored windows.
Motions sensor status - The icon on the left indicates that no recent monitored
motion is detected. The icon on the right indicates motion was detected in the last
10 minutes. Press the icon for more information about monitored motion.

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Property status - Depicts status changes in monitored property protection in the
building (for example, water detection, glassbreak detection, smoke detection, CO
detection, etc.). The icon depicted on the left indicates that all monitored sensors
are closed and no activity has occurred since being checked. The icon depicted on
the right contains a yellow exclamation point and indicates that a monitored sensor
is tripped or there is unacknowledged activity.
Press the icon for more information about monitored property.
Assets status - Depicts status changes in monitored assets in and around the
building (for example, movement of recreational vehicles, lawn care equipment,
artwork, electronics, etc.). The icon on the left indicates that all monitored sensors
are closed and no activity. The icon on the right contains a yellow exclamation point
and indicates that one or more monitored assets have unacknowledged activity.
Press the icon for more information about monitored assets.
Note: Pressing the button to view the information also acknowledges the activity.
The icon status is reset to normal.
Bottom Bar
Security Status - Press this icon to access the System Status, Sensor Status,
Events, and Partitions screens. One shield indicates a single partition system. Two
shields indicate a multiple partition system.
Note: If the icon displays with an exclamation point, a fault has occurred or
attention is required. At initial startup the yellow exclamation notification is normal
as the system is not yet configured. Press the icon to view the status.
Settings and Configuration - Press this icon to access the Settings screen. This
screen provides access to the General settings, Display, Sound, Time & Date,
Applications, and Configuration screens.
Applications –Press this icon for quick access to the applications installed on the
system.
Logout –Press this icon to log out of the current user account. This icon appears if
Code Access Required is enabled. Contact the service provider for more
information.
Disarmed - The opened padlock icon indicates a disarmed state; intrusion sensors
are not active. Note: All 24-hour intrusion sensors remain active. Press this icon to
begin the process of arming the system. Smoke, carbon monoxide detector, panics,
and environmental sensors are always active.
Armed Stay - The closed padlock icon indicates a partially armed state; only
perimeter door and window sensors are active. Interior devices and motion sensors
are not observed, allowing people to stay in the premises without setting off an
alarm. Press this icon to begin the process of disarming the system.
Armed Night - The closed padlock with a moon icon indicates a partially armed
state; perimeter doors, windows, and select interior motions sensors (typically away
from sleeping areas) are active. Press this icon to begin the process of disarming
the system.
Armed Away - The closed padlock with a ring icon indicates a fully armed state; all
sensors are active. Note: The premises should be uninhabited in this state. Press
this icon to begin the process of disarming the system.

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Mixed Arming Status - This open and closed padlock indicates multiple partitions in
disarmed and/or armed states (full or partial). Press this icon for options about
arming, arming-up, or disarming the desired partitions.
Status Screens
Press the Shield icon on the main screen (Figure 3) to access the status screens
(Figure 4 and Table 3). Use these screens to view information and check the status of
the system. For more information about the status screens, see Checking Security
Status.
Figure 4: System Status Screen
Table 3: Status Screens
Tab
Description
System Status
View information about recent system events, including event name, partitions (on a
multiple partition system), and time and date details.
Sensor Status
View the status and connection strength of the sensors that are monitored by the
system.
Events
View a log of the last 1000 system events (arming/disarming, alarms, connection
issues, etc.).
Partitions
On a multiple partition system, view information about the system partitions,
including partition number, name, and status (armed or disarmed). Note: This
option will not be displayed in a single partition configuration. Contact the service
provider for more information about partition configuration.

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Settings
Press the Settings icon on the main screen (Figure 3) to access the settings screens
(Figure 5 and Table 4).
Figure 5: Accessing Settings Screens
Table 4: Settings Screens
Tab
Description
General
Configure Chime, Apps Shown On Main screen, Expertise Display, At-A-Glance
Words, At-A-Glance Animation, System Help, and About Options.
Display
Configure Brightness, Background, Screen Saver, Screen Saver Delay, and App
Icon On Main Screen.
Sound
Configure Beep Volume, Key Press Volume, and Voice Volume.
Time & Date
Configure Display Date, Date Format, Time Format, and Set Time & Date.
Applications
Make applications active or inactive in the system.
Configuration
Configure Device, Users, Tests, Time & Date, Downloader, and Services options.
Note: This selection requires a valid PIN Access Code to proceed.
When making selections, please note:
A blue icon indicates an option is selected.
A gray icon indicates an option is not selected.

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Applications
The AdvisorOne system includes applications designed to assist in operating devices
around the premises (cameras, lights, locks, thermostats, etc.) or to provide information
(news, sports, traffic, weather, etc.).
Note: Some applications may require additional hardware or an Internet connection.
Contact the service provider for more information.
To launch an application, press the Applications icon on the main screen (Figure 3)
and then press the application from the list on the Applications screen (Figure 6).
For more information see Applications.
Figure 6: Applications screen
Note: Configurations may vary.

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Getting Help
The AdvisorOne panel includes helpful tips and information that are immediately
available by pressing the Help (Question Mark) icon . The Help icon is located on
various screens throughout the panel.
To view all of the help information in one location, press the SYSTEM HELP button that
is located on the General Settings screen (Table 5).
Table 5: System Help Topics
Option
Description
Option
Description
Understanding the system
Settings and configuring the system
At-A-Glance
Miscellaneous
Arming and Disarming
Testing communication
Adjusting the volume
Applications-specific help
Access codes and privileges

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If a Help icon is not present, the Expertise Display setting may be turned on. Follow
these steps to turn off the Expertise Display.
Note: Some screens do not have a Help icon.
1. Press the Settings icon on the main screen to enter the General Settings.
2. Press NO next to EXPERTISE DISPLAY. Note that the Help icon on the General
Settings screen is now present (Figure 7).
Figure 7: Help Buttons

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System Settings
Use the System Settings screens to change the way the display looks and the volume
of system sounds.
Press the Settings icon on the lower left of the main screen to change user
preferences and to configure system options (Figure 8).
Use the following sections to update system settings.
Figure 8: Settings Icon