Intermec PR2 User manual

PR2|PR3
Mobile Receipt Printer
User Manual

ii PR2 and PR3 Mobile Receipt Printer User Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

PR2 and PR3 Mobile Receipt Printer User Manual iii
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number Date Description of Change
002 6/2012 Revised to support firmware release 2.1. Included
information about the Wi-Fi radio, IrDA radio,
printer web page, Bluetooth passkey, and additional
accessories. Also added Appendix B, “Printer
Settings.”

iv PR2 and PR3 Mobile Receipt Printer User Manual

Contents
PR2 and PR3 Mobile Receipt Printer User Manual v
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
1 About the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the PR2 and PR3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Status LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About the Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Printer Power Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Set the Command Language Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Load Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Read Magnetic Stripe Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Contents
vi PR2 and PR3 Mobile Receipt Printer User Manual
2 Connect and Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Download and Unpack Printer Driver Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect the Printer with USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Install the Printer on a PC with Microsoft Windows 7 . . . . . . . . . . . . . . . . . . . . . . . 17
Install the Printer on a PC with Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . .18
About Wi-Fi Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Configure Wi-Fi Communications from the Web Page . . . . . . . . . . . . . . . . . . . . . . 18
Configure Wi-Fi Communications Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configure Bluetooth Communications Using PrintSet . . . . . . . . . . . . . . . . . . . . . . 20
Connect to a Bluetooth Scanner by Reading a Bar Code . . . . . . . . . . . . . . . . . . . . .20
Connect to a Bluetooth Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
About IrDA Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
About the Printer Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Configure the Printer Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3 Troubleshoot and Maintain the Printer . . . . . . . . . . . . . . . . . . . . . 23
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
How to Find the Printer Configuration and Serial Numbers . . . . . . . . . . . . . . . . .25
Get Printer Information from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 25
Get Printer Information Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
About the Printer Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Test Label Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Print a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How to Restore Default Settings to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Restore Default Settings Using the Printer Buttons . . . . . . . . . . . . . . . . . . . . . . . . .30
Restore Default Settings from the Printer Web Page. . . . . . . . . . . . . . . . . . . . . . . . . 30
Restore Default Settings Using PrintSet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Contents
PR2 and PR3 Mobile Receipt Printer User Manual vii
About Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Upgrade Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
A Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
B Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Media and Printing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Contents
viii PR2 and PR3 Mobile Receipt Printer User Manual

Before You Begin
PR2 and PR3 Mobile Receipt Printer User Manual ix
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Safety Precautions
•Read and review this manual carefully before connecting the
printer.
•Because moving parts are exposed when the cover is open, make
sure the cover is closed before you operate the printer.
•Do not spray the printer with water. If you are using a hose to
clean the premises in an industrial environment, remove the
printer or carefully protect it from spray and moisture.
•You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Warning: A warning alerts you of an operating procedure,
practice, condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on the
equipment.
Caution: A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.

Before You Begin
x PR2 and PR3 Mobile Receipt Printer User Manual
•You must make sure that dangerous conditions cannot occur
under any circumstances, even for a brief period of time.
•Observe all safety and accident prevention regulations applicable
to your specific region and application.
•The fuse must only be replaced with the same type of fuse with the
same rating to ensure continued protection against the risk fire.
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage.
This document provides warnings regarding personal safety during
operation of the printer.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Warning: Do not put your fingers inside the print mechanism
when the power is on.
Caution: The battery pack used with this product may ignite,
create a chemical burn hazard, explode, or release toxic materials
if mistreated. Do not incinerate, disassemble, or heat above
80 °C (176 °F). Do not short circuit; may cause burns. Keep away
from children.
Use of incorrect battery pack may present risk of fire or
explosion. Promptly dispose of used battery pack according to
the instructions.

Before You Begin
PR2 and PR3 Mobile Receipt Printer User Manual xi
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at T[email protected].
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Who Should Read This Manual
This user manual is for the person who is responsible for configuring,
operating, and maintaining the PR2 and PR3 printers.
This document provides you with information about the features of
the printer, and how to configure, operate, maintain, and
troubleshoot it.
Before you work with the printer, you should be familiar with your
printer command language and general printing setup. If you are
going to use the printer in a Wi-Fi network, you should be familiar
with your network and general networking terms, such as IP address.

Before You Begin
xii PR2 and PR3 Mobile Receipt Printer User Manual
Related Documents
The Intermec website at www.intermec.com contains our documents
(as .pdf files) that you can download for free.
To download documents
1Visit the Intermec website at www.intermec.com.
2Click the Products tab.
3Using the Products menu, navigate to your product page. For
example, to find the PM43 printer product page, click Printers
and Media >Industrial Printers >PM43 Mid-Range Printer.
4Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and the
Product fields to find your documentation.
Patent Information
Product is covered by one or more of the following patents:
5,110,226; 5,180,232; 5,186,558; 5,206,662; 5,473,984; 5,484,991;
5,488,223; 5,542,487; 5,5486,88; 5,562,034; 5,564,841; 5,581,293;
5,593,238; 5,601,373; 5,623,297; 5,625,399; 5,625,401; 5,638,106;
5,693,931; 5,714,995; 5,746,521; 5,751,330; 5,781,708; 5,803,635;
5,841,954; 5,853,252; 5,859,656; 5,890,817; 5,897,255; 5,915,864;
5,915,865; 5,927,876; 5,940,107; 5,946,020; 5,988,898; 6,015,241;
6,023,284; 6,025,861; 6,042,279; 6,068,418; 6,068,420; 6,088,049;
6,092,940; 6,099,176; 6,126,348; 6,146,030; 6,151,055; 6,175,376;
6,189,788; 6,203,131; 6,210,054; 6,232,994; 6,283,651; 6,345,920;
6,350,071; 6,462,765; 6,505,982; 6,585,437; 6,618,162; 6,665,089;
6,685,371; 6,732,451; 6,791,591; 6,802,659; 7,245,227; 7,274,384;
7,324,125; 7,329,449; 7,338,914; 7,450,265.
There may be other U.S. and foreign patents pending.

1
1
About the Printers
This chapter introduces the PR2 and PR3 printers and includes
descriptions of printer features and basic tasks.

Chapter 1 — About the Printers
2 PR2 and PR3 Mobile Receipt Printer User Manual
About the PR2 and PR3
The PR2 and PR3 are small, durable mobile receipt printers that fit
easily into your work environment. You can connect the printers to
mobile computers, scanners, or desktop PCs.
Both printers are available with an optional integrated PCI-compatible
Magnetic Stripe Reader (MSR) to securely capture payments and
immediately provide receipts.
Additional features include:
•Print speeds of up to 3 ips (203 dpi)
•Multiple, selectable printer languages including CSim, XSim, and
ESC/P
•Bluetooth, Wi-Fi, or IrDA radio
•Full-speed USB device port
•A wide range of printer accessories
What’s New?
This version of the user manual supports the latest firmware release
and describes new printer features:
•How to connect the printer to a Wi-Fi network and configure
wireless communications settings.
•How to configure IrDA communications settings.
•How to configure the printer from the printer web page.
•Added the printer Bluetooth Passkey.
•Added descriptions for new accessories.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 3
Printer Features
Use this illustration to familiarize yourself with the PR2 and PR3
printers. Most of the illustrations in this manual show the PR3 printer,
but the information is the same for the PR2 printer unless otherwise
noted.
Printer Features
1PXFSCVUUPO
4UBUVT-&%T
.BHOFUJD4USJQF3FBEFS
PQUJPOBM
.FEJBEPPS
4UBUVTJDPOT
1SJOUCVUUPO
1PXFSBOE
64#QPSUT
.FEJBEPPSMBUDI
QMBDFT

Chapter 1 — About the Printers
4 PR2 and PR3 Mobile Receipt Printer User Manual
About the Status LEDs and Icons
The printer has three LEDs and two icons to communicate status.
Status LEDs and Icons
LED or Icon Name Status
Battery Status Indicates battery charging:
•Steady green: More than 95%
charged
•Blinking green: 60% to 95% charged
•Steady red: 0% to 60% charged
•Blinking amber: Battery error
•Steady amber: Battery is out of
charging temperature range
•Blinking red (not charging): Low
battery
"@SSDQX3S@STR
#NMMDBSHUHSX#QHSHB@K%QQNQ
)MSDQLDB
2D@CXSN7NQJ
HMCHB@SNQ
-@FMDSHB3SQHOD
2D@CDQ

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 5
Intermec
Ready-to-Work™
indicator
Indicates if the printer is ready to print:
•Steady blue: Printer is ready
•Blinking blue: Printer is on but not
ready (connected to a power source
but no battery installed, or there is a
critical error)
•Off: Printer is not ready (Off or in
Deep Sleep mode)
Magnetic Stripe
Reader
Indicates if a card was successfully read:
•Blinks green three times: card
successfully read
•Blinks red one time: card not
successfully read
Connectivity Indicates data transfer:
•Blinking white: Sending or receiving
data
•Off: Not sending or receiving data
Critical Error Indicates an error state or upgrade
process:
•Steady red: Out of media, next label
not found, test feed not done, test
feed failed, door open, printhead
not detected, printhead too hot, or
motor too hot
•Off: Printer is operating normally
Status LEDs and Icons (Continued)
LED or Icon Name Status
Note: While you use the printer, the LEDs and icons also turn on, turn
off, or blink in different combinations to indicate additional status
information, such as Power Mode or firmware upgrade status.

Chapter 1 — About the Printers
6 PR2 and PR3 Mobile Receipt Printer User Manual
About the Buttons
The printer has two buttons that control how the printer operates.
You can also press and release the buttons in different sequences for
different durations to perform additional printer operations, such as
change power mode or print a test label.
Power Button and Print Button
Button Operations
Power •Turns the printer on and off
•Moves the printer in and out of different power
modes
Print •Feeds media
•Pauses printing
•Prints a receipt
0QHMSATSSNM0NVDQATSSNM
Note: The exact behavior of the Print button is determined by the
printer command language.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 7
About the Battery
The printer uses a rechargeable lithium-ion battery (Model 1013AB01
or 1013AB02) for power. You must fully charge the battery before you
can use the printer.
Install the Battery
1Swing the belt clip so it does not block the battery compartment.
For the printer to work, a battery must always be installed in the
printer.
Caution: Use Intermec Model 1013AB01 or 1013AB02 battery
only. Use of another battery may present a risk of fire or
explosion. The Model 1013AB01 or 1013AB02 battery may present
a fire or chemical burn hazard if mistreated. Do not disassemble,
heat above 80 °C (176 °F), or incinerate. Dispose of used batteries
promptly. Keep away from children.

Chapter 1 — About the Printers
8 PR2 and PR3 Mobile Receipt Printer User Manual
2Insert the battery into the battery compartment and push down on
the battery until it snaps into place.
How to Charge the Battery
You can charge a battery after a partial discharge without affecting the
original battery capacity. Depending on which accessory you use, you
charge the battery installed in the printer or just charge the battery.
For more information, see the charging accessory instructions.
Battery Charging Methods
Accessory Battery Installed?
Maximum
Charge Time
AC Adapter Yes 4 hours
DX2 Dual Dock or DX4 Quad Dock Yes 6 hours
DX2 Dual Dock or DX4 Quad Dock No 6 hours
AE38 Vehicle Power Adapter Yes 4 hours