IP-COM AC2000V1.0 User manual

Copyright Statement
Copyright © 2016 IP-COM Networks Co., Ltd. All rights reserved.
IP-COM is the registered trademark of IP-COM Networks Co., Ltd. Other brand and product names mentioned
herein are trademarks or registered trademarks of their respective holders. Copyright of the whole product as
integration, including its accessories and software, belongs to IP-COM Networks Co., Ltd. No part of this
publication can be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language in any form or by any means without the prior written permission of IP-COM Networks Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal design,
operational function, and/or reliability, IP-COM reserves the right to make changes to the products described in
this document without obligation to notify any person or organization of such revisions or changes. IP-COM does
not assume any liability that may occur due to the use or application of the product or circuit layout(s) described
herein. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but
all statements, information and recommendations in this document do not constitute the warranty of any kind,
express or implied.

Preface
Thank you for purchasing this IP-COM product! Reading this User Guide will be helpful for you to configure,
manage and maintain this product.
Conventions
If not specifically indicated, “AC”, "access controller", “this device”, or “this product” mentioned in this User
Guide stands for the IP-COM Wireless Access Controller AC2000V1.0.
Typographical conventions in this User Guide:
Item
Presentation
Example
Button
Frame with shading
“Click the Save button”will be simplified as “click Save ”.
Menu
Bold
The menu "System Tools" will be simplified as System Tools.
Continuous Menus

Go to System Tools System Status.
Symbols in this User Guide:
Item
Meaning
Note
This format is used to highlight information of importance or special interest.
Ignoring this type of note may result in ineffective configurations, loss of data or
damage to device.
Tip
This format is used to highlight a procedure that will save time or resources.

Overview of this User Guide
Contents of all chapters in this User Guide are arranged as below:
Chapter
Content
1 Product Overview
General introduction of the product features, physical appearance and working
mode.
2 Device Installation
Installation considerations and steps.
3 Web Login
Introduction of Web UI information and login/logout method.
4 Cloud AC Mode
Introduction of all the functions when the access controller working in the
"Cloud AC" mode.
5 Sub AC Mode
Introduction of all the functions when the access controller working in the "Sub
AC" mode.
6 Root AC Mode
Introduction of all the functions when the access controller working in the
"Root AC" mode.
Appendix
Introduction of troubleshooting, system default parameters of the access
controller, and the Safety and Emission Statement.
For more documents
For more documents, please go to our website http://www.ip-com.com.cn and search for the appropriate
product model to get the latest documents.

Technical Support
If you need more help, please contact us with any of the following ways.
Tel: [phone]
E-mail: [e-mail]
Website: http://www.ip-com.com.cn

Table of Contents
1 PRODUCT OVERVIEW................................................................................................................................................. 1
1.1 INTRODUCTION................................................................................................................................................................ 1
1.2 FEATURES....................................................................................................................................................................... 1
1.3 APPEARANCE .................................................................................................................................................................. 3
Front Panel ................................................................................................................................................................... 3
Rear Panel..................................................................................................................................................................... 4
Label ............................................................................................................................................................................. 4
1.4 WORKING MODE............................................................................................................................................................. 5
Cloud AC Mode Overview ............................................................................................................................................. 6
Sub AC Mode Overview ................................................................................................................................................ 7
Root AC + Sub AC Mode................................................................................................................................................ 8
2 DEVICE INSTALLATION................................................................................................................................................ 9
2.1 PREPARATIONS ................................................................................................................................................................ 9
2.1.1 Safety Considerations .......................................................................................................................................... 9
2.1.2 Environmental Requirements ............................................................................................................................ 10
2.1.3 Package Contents .............................................................................................................................................. 11
2.1.4 Tool Preparation ................................................................................................................................................ 11
2.2 HARDWARE INSTALLATION ............................................................................................................................................... 12
2.2.1 Rack Installation ................................................................................................................................................ 12
2.2.2 Workbench Installation...................................................................................................................................... 13
2.3 POWER ON THE DEVICE................................................................................................................................................... 14
3 WEB LOGIN .............................................................................................................................................................. 15
3.1 LOGIN.......................................................................................................................................................................... 15
3.2 LOGOUT....................................................................................................................................................................... 17
3.3 LAYOUT OF WEB UI........................................................................................................................................................ 18

3.4 ELEMENTS OF WEB UI.................................................................................................................................................... 20
4 CLOUD AC MODE ..................................................................................................................................................... 21
4.1 CLOUD AC MODE INTRODUCTION..................................................................................................................................... 21
Networking Requirements.......................................................................................................................................... 21
Scheme Design............................................................................................................................................................ 23
Network Topology....................................................................................................................................................... 23
Access Controller Configuration ................................................................................................................................. 24
AP Configuration ........................................................................................................................................................ 26
4.2 MANAGE POLICY ........................................................................................................................................................... 26
4.2.1 SSID Policy.......................................................................................................................................................... 27
4.2.2 Radio Policy ....................................................................................................................................................... 30
4.2.3 VLAN policy........................................................................................................................................................ 34
4.2.4 Maintain Policy .................................................................................................................................................. 36
4.3 MANAGE AP ................................................................................................................................................................ 44
4.3.1 AP Group Modify ............................................................................................................................................... 44
4.3.2 AP Modify .......................................................................................................................................................... 48
4.4 CAPTIVE PORTAL............................................................................................................................................................ 55
4.4.1 Create Ads ......................................................................................................................................................... 55
4.4.2 Ads Push ............................................................................................................................................................ 62
4.4.3 Global Settings................................................................................................................................................... 63
4.4.4 Create Account .................................................................................................................................................. 65
4.4.5 Voucher.............................................................................................................................................................. 68
4.5 USER STATUS ................................................................................................................................................................ 69
4.6 USER STATISTICS ............................................................................................................................................................ 71
4.6.1 User Statistics .................................................................................................................................................... 71
4.6.2 Authorized User ................................................................................................................................................. 73
4.7 SYSTEM TOOLS .............................................................................................................................................................. 74
4.7.1 System Status..................................................................................................................................................... 74

4.7.2 Network Settings ............................................................................................................................................... 76
4.7.3 Maintain ............................................................................................................................................................ 78
4.7.4 Date&Time......................................................................................................................................................... 84
4.7.5 System log.......................................................................................................................................................... 87
4.7.6 Network Diagnosis............................................................................................................................................. 88
5 SUB AC MODE.......................................................................................................................................................... 91
5.1 SUB AC MODE INTRODUCTION ........................................................................................................................................ 91
Network Requirements............................................................................................................................................... 91
Scheme Design............................................................................................................................................................ 91
Network Topology....................................................................................................................................................... 92
AP Configuration ........................................................................................................................................................ 92
Access Controller Configuration ................................................................................................................................. 92
5.2 DISCOVER AP................................................................................................................................................................ 93
5.2.1 Discover AP ........................................................................................................................................................ 93
5.2.2 Discover SSID ..................................................................................................................................................... 95
5.3 MANAGE POLICY ........................................................................................................................................................... 96
5.4 MANAGE AP ................................................................................................................................................................ 97
5.5 CAPTIVE PORTAL............................................................................................................................................................ 97
5.5.1 Create Ads ......................................................................................................................................................... 97
5.5.2 Ads Push ............................................................................................................................................................ 98
5.5.3 Global Settings................................................................................................................................................... 98
5.5.4 Create Account ................................................................................................................................................100
5.5.5 Voucher............................................................................................................................................................100
5.6 USER STATUS ..............................................................................................................................................................101
5.7 USER STATISTICS ..........................................................................................................................................................101
5.8 SYSTEM TOOLS ............................................................................................................................................................102
5.8.1 System Status...................................................................................................................................................102
5.8.2 Network Settings .............................................................................................................................................102

5.8.3 DHCP List For AP .............................................................................................................................................. 109
5.8.4 Maintain ..........................................................................................................................................................109
5.8.5 Date&Time.......................................................................................................................................................110
5.8.6 System log........................................................................................................................................................ 110
5.8.7 Network Diagnosis........................................................................................................................................... 111
6 ROOT AC MODE ......................................................................................................................................................112
6.1 ROOT AC MODE INTRODUCTION ....................................................................................................................................112
Networking requirement ..........................................................................................................................................112
Scheme Design..........................................................................................................................................................113
Network Topology..................................................................................................................................................... 114
AP Configuration ......................................................................................................................................................114
Root AC Configuration ..............................................................................................................................................115
Sub AC Configuration................................................................................................................................................116
6.2 SYSTEM STATUS ...........................................................................................................................................................118
Interface status.........................................................................................................................................................118
System status............................................................................................................................................................119
Network status .........................................................................................................................................................119
6.3 DEVICE MANAGEMENT..................................................................................................................................................120
6.3.1 AC List ..............................................................................................................................................................120
6.3.2 AP List ..............................................................................................................................................................123
6.4 SYSTEM MODE............................................................................................................................................................. 124
6.5 USER STATUS............................................................................................................................................................... 124
Overview...................................................................................................................................................................124
Export ....................................................................................................................................................................... 125
Search.......................................................................................................................................................................126
6.6 USER STATISTICS ..........................................................................................................................................................127
6.6.1 User Statistics ..................................................................................................................................................127
6.6.2 Authorized User ............................................................................................................................................... 127

6.7 SYSTEM TOOLS ............................................................................................................................................................ 129
6.7.1 Network settings.............................................................................................................................................. 129
6.7.2 Device maintenance ........................................................................................................................................ 130
6.7.3 User management...........................................................................................................................................130
6.7.4 Date&Time....................................................................................................................................................... 130
6.7.5 System Log.......................................................................................................................................................131
6.7.6 Network Diagnosis........................................................................................................................................... 131
APPENDIX..................................................................................................................................................................132
ATROUBLESHOOTING.........................................................................................................................................................132
BFACTORY DEFAULT SETTINGS .............................................................................................................................................134
CSAFETY AND EMISSION STATEMENT .................................................................................................................................... 136

Product Overview
Page 1
1 Product Overview
1.1 Introduction
IP-COM AC2000V1.0 is a newly developed access controller, specially designed to provide wireless network
solutions for SMB (Small and Medium-sized Business), such as hotels, companies, malls and chain restaurants. It
can manage up to 512 IP-COM APs concurrently.
The access controller provides three working modes: “Sub AC” mode, “Root AC” mode and “Cloud AC” mode.
Descriptions of the three modes are as follows:
When the wireless network is centralized and on a large scale, you can choose the “Sub AC” mode to have
centralized management of all APs in the network.
When the wireless network is distributed in various regions and each one is on a large scale, you can use the
“Root AC” mode plus “Sub AC” mode, in which the “Root AC”manages the “Sub ACs”in various regions and
the “Sub AC”is for centralized management of onsite APs.
When the wireless network is distributed in various regions, with each regional network on a small scale but
the total network on a large scale, you can choose the “Cloud AC” mode to have centralized management of
all cloud APs scatterd everywhere.
1.2 Features
Provide 5 Ethernet ports of 10/100/1000 Mbps, supporting up to 1000 Mbps wired transmission rate.
Support three working modes of “Sub AC”, “Root AC”and “Cloud AC”, which can be freely switched
according to the wireless network environment.
Support centralized management of APs and delivering configuration policies to APs in the “Sub AC” mode
or “Cloud AC”mode. Support remote management and control of “Sub ACs” in the “Root AC” mode.
Support “Portal”, “Voucher” and “No Password” authorizations, which can be configured and delivered
centrally.
Support advertisement delivery, which helps customers get the advertisement information from the
merchant easily before they surf the Internet with the provided WiFi network.
Support 802.1Q VLAN protocol and cross-VLAN AP management.
Provide build-in DHCP server and automatically assign IP addresses to APs that have successfully connected
to the access controller.

Product Overview
Page 2
Support remote user traffic statistics.
Support software and email alert so that the network administrator can easily known the instant status of
APs without visiting the deployment site.
Support configuring, rebooting, upgrading, and reseting for the corresponding APs in batch.
Support centrally turning on/off the LED indicators and timed automatic reboot of APs.
Support centrally modifying the login username and password of APs.
Support Web management to configure easily.

Product Overview
Page 3
1.3 Appearance
Front Panel
The front panel of the access controller includes: indicators, RESET button and LAN ports, as shown below.
Indicators
The access controller has one POWER indicator, one SYS indicator and each LAN port has one LINK indicator and
one ACT indicator. The following table shows the descriptions.
Indicator
Color
Status
Description
POWER
Green
Solid
The power is on proper status.
Off
The Power is off or malfunctions occur.
SYS
Green
Solid
The system is initializing or the access controller malfunctions.
Blinking
The system works properly.
LINK
Orange
Solid
The corresponding LAN port is connected.
Off
The corresponding LAN port is not connected or in abnormal connection.
ACT
Green
Blinking
The corresponding LAN port is transmitting data.
Off
The corresponding LAN port is not transmitting data currently.
RESET Button
When the access controller is in power-on state, press the RESET button with a needle for 7 seconds to restore it
to factory defaults and wait for about 2 minutes to complete the reboot process.
LAN Port
The access controller provides five auto-negotiate 10/100/1000 Mbps RJ45 ports.

Product Overview
Page 4
Rear Panel
The access controller has one power port and one power switch on the rear panel, as shown below.
Power Port
To power on the access controller, please connect the power port to a power outlet with a power cord. For satety,
please use the included power cord in the product package.
Power Toggle
To turn on/off the access controller conveniently, press the power switch.
Label
The label is at the bottom of the access controller, shown as follows:
(1): Default IP address of the access controller: 192.168.10.1, which can be used to log in to its Web UI.
(2): Default login username/password for logging in to the Web UI of the access controller.
(3): Power input specification.
(4): Serial number of this access controller, which needs to be filled in when the customer sends the access
controller for repair.
(5): MAC address of this access controller.
Power Port
Power Toggle
(1)
(2)
(3)
(4)
(5)

Product Overview
Page 5
1.4 Working Mode
The access controller supports three working modes: Sub AC, Root AC and cloud AC, among which you can
choose easily according to the networking environment.
If you want to know about the three working modes in details, please refer to 4.1 Cloud AC Mode Introduction,
5.1 Sub AC Mode Introduction and 6.1 Root AC Mode Introduction.
Tip
In the following network topology, the PoE switch can be directly connected to the access controller if the
network is on a small scale.

Product Overview
Page 6
Cloud AC Mode Overview
When the wireless network is distributed in various regions and each one is on a small scale but the total
network is on a large scale, you can deploy one access controller to work in “Cloud AC” mode for centralized
management of cloud APs scattered everywhere. (The cloud APs must be in the “Cloud” Deployment mode, refer
to AP Configuration). The following shows a specific application topology.
Router
Router
Cloud AC
Core Switch
PoE Switch
AP
AP
AP
Smart Phone
Laptop
Wired
Wireless
Internet
Smart Phone
Laptop
Laptop
Smart Phone
Smart Phone

Product Overview
Page 7
Sub AC Mode Overview
When the wireless network is relatively centralized and on a large scale, you can deploy one access controller to
work in “Sub AC” mode for centralized management of APs on the network. The following shows a specific
application topology.
Router
Sub AC
Core Switch
PoE Switch
AP
AP
AP
Smart Phone
Laptop
Wired
Wireless
Internet
Smart Phone
Laptop
Laptop
Smart Phone
Smart Phone

Product Overview
Page 8
Root AC + Sub AC Mode
When the wireless network is distributed in various regions and each one is on a large scale, you can deploy one
access controller to work in “Root AC” mode and deploy seveval access controllers to work in “Sub AC” mode.
The “Root AC”manages the “Sub ACs”in various regions and the “Sub AC”is for centralized management of
onsite APs. The following shows a specific application topology.
Router
Router
Root AC
Sub AC
Core Switch
PoE Switch
AP
AP
AP
Smart Phone
Laptop
Wired
Wireless
Internet
Smart Phone
Laptop
Laptop
Smart Phone
Smart Phone

Device Installation
Page 9
2 Device Installation
2.1 Preparations
2.1.1 Safety Considerations
To avoid misusing or resulting the access controller’s damage or human body injury, please read the following
precautions carefully:
During installation, please keep the access controller powered off and wear antistatic gloves.
Use the power cord in the product package to power on the access controller.
Ensure that the input voltage range is in accordance with that marked on the access controller.
Ensure that heat emission holes of the access controller are in good ventilation.
Do not open or remove the access controller housing.
Please power off the access controller before cleaning. Do not scrub the access controller with any liquid.
The access controller needs to be kept away from the power line, electric lamp, power grid environment or
any place in possible contact with strong power grid.
Please keep the access controller clean and dust-free.
Note
The disassembly preventing seal is located on a mounting screw of the access controller housing, and required to
be kept intact when the agent conducts maintenance. Before opening the access controller housing, you need to
contact the local agent to obtain permission. Otherwise, you will take responsibilities for failure of the access
controller maintenance due to unauthorized operations.

Device Installation
Page 10
2.1.2 Environmental Requirements
Temperature/Humidity Requirement
The following table shows temperature and humidity requirements for the access controller.
Environment description
Temperature
Humidity
Operating environment
-10℃~ 45℃
5% ~ 90% RH (no condensation)
Storage environment
-40℃~ 70℃
5% ~ 90% RH (no condensation)
Cleanliness requirement
The dust falling on the access controller surface causes electrostatic adherence, possibly leading to poor contact
with metal nodes. In order to prevent electrostatic from affecting normal operation of the access controller,
please do as follows:
1) Keep the indoor air clean and dedust the access controller on a regular basis.
2) Keep the access controller in good contact with ground to guarantee smooth electrostatic transfer.
Anti-lightning requirement
When the lightning stroke occurs, the strong current that is generated instantaneously would cause direct or
indirect fatal damage to electronic equipment. To prevent the strong instantaneous current that is generated by
lightning from damaging the access controller, the following lightning protection measures need to be taken:
Confirm that the power outlet, rack and workbench are all in good contact with the ground.
The cabling shall be reasonable to avoid inducing lightning internally. When outdoor cabling is required, it is
recommended to use the signal lightning arrester.
Installation Platform Requirement
Whether the access controller is installed in a rack or on a workbench, pay attention to the following:
Ensure that the rack or workbench is secure and stable enough.
Keep good indoor ventilation, and set aside a heat dissipation distance of about 10 cm around the access
controller.
Do not place weight on the access controller.
When stack-up is required, the vertical distance between equipment cannot be less than 1.5 cm.