IPC IQ/MAX TOUCH User manual

Unigy 4.3
IQ/MAX TOUCH Turret User Guide
Part Number: B02200769, Release: 00
IPC Proprietary
August 26, 2019

© Copyright 2011–2019 IPC Systems, Inc. All Rights Reserved.

Table of Contents
Revision List for Unigy V4.3.........................................................................................................9
Preface ..........................................................................................................................................11
Chapter 1: Introducing IQ/MAX TOUCH................................................................................15
1.1 IQ/MAX TOUCH turret.................................................................................................................................... 15
1.2 Applications....................................................................................................................................................... 16
1.3 IQ/MAX TOUCH basics................................................................................................................................... 16
1.3.1 Touch screen gestures......................................................................................................................... 16
1.3.2 Log in..................................................................................................................................................16
1.3.3 Log off................................................................................................................................................ 17
1.3.4 Change your password from the Login screen................................................................................... 18
1.3.5 Change the user...................................................................................................................................18
1.3.6 Lock and unlock the screen................................................................................................................ 19
1.4 Free seating ....................................................................................................................................................... 19
Chapter 2: IQ/MAX TOUCH User interface............................................................................21
2.1 User interface..................................................................................................................................................... 21
2.2 Navigation bar area............................................................................................................................................ 22
2.3 Application area.................................................................................................................................................23
2.3.1 Views of applications..........................................................................................................................24
2.3.2 Positioning guide................................................................................................................................ 25
2.3.3 Modal dialog.......................................................................................................................................27
2.3.4 Selection mode....................................................................................................................................28
2.3.5 Contextual menu.................................................................................................................................28
2.4 Footer area......................................................................................................................................................... 29
2.4.1 Handset overlay.................................................................................................................................. 30
2.4.2 Call Notification popup...................................................................................................................... 32
2.4.3 User menu popover and User badge...................................................................................................33
2.5 Button icons....................................................................................................................................................... 33
2.6 Master volume................................................................................................................................................... 35
2.7 Soft keyboard.....................................................................................................................................................35
2.8 Dial pad..............................................................................................................................................................35
2.8.1 Dial digits ...........................................................................................................................................36
Chapter 3: Working with applications and features................................................................ 37
3.1 Open an application in full screen view.............................................................................................................37
3.1.1 With an Expansion Module................................................................................................................ 37
3.2 Open an application using the positioning guide...............................................................................................37
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IQ/MAX TOUCH Turret User Guide

3.3 Add an application from the expanded Navbar................................................................................................. 38
3.4 Close an application...........................................................................................................................................39
3.5 Rearrange applications on the screen.................................................................................................................39
3.6 Multiple copies of applications (clones)............................................................................................................39
3.7 Change the order of items in the Navbar........................................................................................................... 40
3.8 Presence ............................................................................................................................................................ 40
3.9 Access IQ/MAX TOUCH voice mail................................................................................................................ 41
3.10 Snapshots........................................................................................................................................................... 42
3.10.1 Create a snapshot................................................................................................................................ 43
3.10.2 Open a snapshot..................................................................................................................................43
3.10.3 Modify a snapshot...............................................................................................................................44
3.10.4 Rename a snapshot............................................................................................................................. 44
3.10.5 Delete a snapshot................................................................................................................................ 45
Chapter 4: Favorites.................................................................................................................... 47
4.1 Button types....................................................................................................................................................... 48
4.2 Line buttons....................................................................................................................................................... 48
4.2.1 Line status...........................................................................................................................................49
4.2.2 Communication Barrier status messages............................................................................................ 50
4.3 View button status..............................................................................................................................................50
4.4 Add a button in Favorites...................................................................................................................................50
4.4.1 Add a line button................................................................................................................................ 51
4.4.2 Add a speed dial button...................................................................................................................... 52
4.4.3 Add a point of contact button............................................................................................................. 52
4.4.4 Add conference buttons...................................................................................................................... 52
4.4.5 Add a diversion button........................................................................................................................53
4.5 Edit a button.......................................................................................................................................................53
4.6 Duplicate a button..............................................................................................................................................54
4.7 Move or swap a button.......................................................................................................................................54
4.8 Remove a button................................................................................................................................................ 54
4.9 Function buttons................................................................................................................................................ 55
4.9.1 Configure function buttons................................................................................................................. 57
4.10 Batch settings mode........................................................................................................................................... 57
4.10.1 Configure buttons in Batch settings mode..........................................................................................58
4.10.2 Assign button background colors ...................................................................................................... 58
4.11 Rename a Favorites sheet ..................................................................................................................................64
4.12 CLI..................................................................................................................................................................... 64
4.12.1 Calling party name lookup..................................................................................................................66
4.12.2 Get CLI information........................................................................................................................... 66
4.12.3 Toggle CLI display ............................................................................................................................ 67
4.12.4 Suppress outgoing CLI information .................................................................................................. 67
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Chapter 5: Call History............................................................................................................... 69
5.1 Search feature.....................................................................................................................................................70
5.1.1 Search Call History – New Search..................................................................................................... 71
5.1.2 Search Call History from Recent Searches.........................................................................................72
5.2 Browse Call History...........................................................................................................................................73
5.3 Filter Call History.............................................................................................................................................. 74
5.4 Initiate a call from Call History ........................................................................................................................ 75
5.5 View Call History Event details.........................................................................................................................75
5.6 Create a new personal contact............................................................................................................................76
5.7 Update a personal contact from Call History.....................................................................................................76
5.8 Create a Favorites button from Call History......................................................................................................77
5.9 View or edit a Favorites button from Call History............................................................................................ 77
Chapter 6: Activity Monitor....................................................................................................... 79
6.1 Add a fixed or a floating button.........................................................................................................................80
6.2 Move or swap a fixed button............................................................................................................................. 81
6.3 Remove a fixed button.......................................................................................................................................81
Chapter 7: Directory....................................................................................................................83
7.1 Search feature.....................................................................................................................................................84
7.2 Browse contacts and navigate directories.......................................................................................................... 84
7.3 Filter contacts.....................................................................................................................................................85
7.4 Initiate a call from contacts................................................................................................................................85
7.5 View contact details........................................................................................................................................... 86
7.6 Create or remove a Favorites button from Directory.........................................................................................87
7.7 Set or change the preferred point of contact for a personal contact...................................................................87
7.8 Create a new personal contact ...........................................................................................................................88
7.9 Edit a personal contact.......................................................................................................................................88
7.10 Delete a personal contact................................................................................................................................... 89
Chapter 8: Making, answering, and managing calls................................................................ 91
8.1 Line activation .................................................................................................................................................. 91
8.2 Hunt ...................................................................................................................................................................92
8.2.1 Make a line call with automatic line selection....................................................................................92
8.3 Intercom............................................................................................................................................................. 92
8.3.1 Make a point-to-point intercom call................................................................................................... 93
8.4 Intercom group calls ......................................................................................................................................... 95
8.4.1 Make an intercom group call ............................................................................................................. 96
8.4.2 Intercom group answer ...................................................................................................................... 97
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IQ/MAX TOUCH Turret User Guide

8.4.3 Intercom group talk back ................................................................................................................... 97
8.5 Dial tone.............................................................................................................................................................98
8.5.1 Make a dial tone line call....................................................................................................................98
8.6 Private line......................................................................................................................................................... 99
8.6.1 Make a private line call ......................................................................................................................99
8.7 Call answering ................................................................................................................................................ 100
8.7.1 Answer a line call............................................................................................................................. 100
8.7.2 Answer an intercom call................................................................................................................... 101
8.7.3 Answer a call with voice activity monitor enabled.......................................................................... 101
8.8 Release a call ...................................................................................................................................................102
8.9 Redial............................................................................................................................................................... 102
8.9.1 Redial the last number dialed........................................................................................................... 102
8.10 Active call options........................................................................................................................................... 103
8.10.1 Enable Record on Demand .............................................................................................................. 103
8.10.2 Mute a call........................................................................................................................................ 103
8.10.3 Privacy ............................................................................................................................................. 104
8.10.4 Hold ................................................................................................................................................. 105
8.10.5 Transfer.............................................................................................................................................108
8.10.6 Barge in.............................................................................................................................................108
8.10.7 Call swap.......................................................................................................................................... 109
8.11 Managing calls................................................................................................................................................. 111
8.11.1 Hands-free mode (HFM)...................................................................................................................111
8.11.2 Audible alerts ...................................................................................................................................112
8.11.3 One-button diversion........................................................................................................................ 113
Chapter 9: Multiparty call management................................................................................. 117
9.1 Conferences......................................................................................................................................................117
9.1.1 Make a conference call .................................................................................................................... 117
9.1.2 Unsupervised conferences ............................................................................................................... 118
9.1.3 Conferencing scenarios ....................................................................................................................119
9.2 Duplex conference........................................................................................................................................... 121
9.2.1 Configure conference broadcast....................................................................................................... 122
9.3 Simplex broadcast ...........................................................................................................................................123
9.3.1 Configure simplex broadcast............................................................................................................ 123
9.4 Hoot channels and Open Connexions..............................................................................................................124
Chapter 10: Speakers application ........................................................................................... 127
10.1 Speakers on a hard turret..................................................................................................................................128
10.2 Speaker channel states..................................................................................................................................... 129
10.3 Speaker channel status messages..................................................................................................................... 130
10.4 Use the Speakers application........................................................................................................................... 130
10.4.1 Turn individual speaker channels on or off...................................................................................... 130
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10.4.2 Turn all speaker channels on or off ..................................................................................................131
10.4.3 Talk on a speaker channel ................................................................................................................132
10.4.4 Adjust the volume for speaker channels...........................................................................................134
10.4.5 Mute or unmute a speaker channel .................................................................................................. 135
10.4.6 Send a speaker call to the handset.................................................................................................... 135
10.4.7 Replay speaker audio........................................................................................................................135
10.4.8 View off-screen speaker activity.......................................................................................................137
10.4.9 Speaker solo mode............................................................................................................................137
10.4.10 Spatial audio..................................................................................................................................... 139
10.4.11 Media device for speakers................................................................................................................ 142
10.4.12 Speaker compact view mode............................................................................................................ 144
10.4.13 How call muting controls affect speaker users................................................................................. 146
10.4.14 Blocking tone ...................................................................................................................................147
10.5 Speaker groups.................................................................................................................................................147
10.5.1 Assign speaker channels to a speaker group.....................................................................................147
10.5.2 Remove a speaker channel from a speaker group............................................................................ 148
10.5.3 Set the latch type for speaker groups ...............................................................................................149
10.5.4 Talk on a speaker group ...................................................................................................................150
10.6 Set up speaker channels................................................................................................................................... 150
10.6.1 Speakers directory ........................................................................................................................... 150
10.6.2 Assign or replace a speaker channel from Favorites........................................................................ 153
10.6.3 Assign or replace a speaker channel from an active call.................................................................. 153
10.6.4 Remove a speaker channel assignment.............................................................................................154
Chapter 11: Settings application.............................................................................................. 155
11.1 User Settings.................................................................................................................................................... 156
11.2 Account Info.................................................................................................................................................... 156
11.2.1 Change your password from Account Info.......................................................................................158
11.3 Diversion..........................................................................................................................................................159
11.3.1 Intercom diversion (ICM).................................................................................................................160
11.3.2 Direct Dial Inward (DDI) Diversion.................................................................................................161
11.4 Call Handling...................................................................................................................................................164
11.5 Date & Time.....................................................................................................................................................167
11.6 Device/Volume settings................................................................................................................................... 168
11.7 System Info...................................................................................................................................................... 171
11.8 Speakers........................................................................................................................................................... 173
Chapter 12: International characters on IQ/MAX TOUCH turrets.................................... 175
12.1 Enter Latin-derived characters on the turret.................................................................................................... 175
12.2 Enter Japanese characters on the turret............................................................................................................176
12.3 Enter Chinese characters on the turret............................................................................................................. 176
Index............................................................................................................................................179
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IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide

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August 26, 2019 IPC Proprietary

Revision List for Unigy V4.3
Issue (Defect)
193530
•If you change the button background color while th...
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IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide

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August 26, 2019 IPC Proprietary