iPECS iPECS-LIK Owner's manual

iPECS-LIK
Feature Description &
Operation Manual
Please read this manual carefully before
operating any LIK System. Shaded Areas are generally not for
Australian Usage.

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
Revision History
ISSUE
DATE
DESCRIPTION OF CHANGES
1.0
2009.12
Initial Release
1.1
21-Aug-02
General Update
1.2
8-Nov-02
Update for Software version 1.1Bd
2.0
22-Sep-03
Update for release 2 software
2.1
16-Feb-03
Update for European release 2 software
2.2
29-Jul-04
Update for Software version 2.0Ai
2.3
12-Dec-04
Draft for version 3.
3.0
22-Feb-05
Update for iPECS S/W Phase 3 (3.0As base)
4.d2
24-Aug-06
Updates for iPECS release 4 software and LG-Nortel logo
General edits through-out.
Changed formatting (header, footer, etc.) for unified iPECS Manual
appearance.
CLI based Call Routing for DID, added reference to DID Lines in ICLID
routing.
Flexible configuration for up to 600 ports, covered in section 1.2.
Hunt Group Mailbox, referenced mailbox assignments in Station Hunt
Groups.
Multiparty voice conferencing (Up to 24 Parties in total), added to Multi-Party
Conference.
Conference Room Added Conference Room.
Simplified Message retrieval added to Message Wait/Call Back and
restructured.
Muted Ring w/Pre-Selected Msg added & restructured Pre & Custom Display
Messages.
T.38 Fax Relay, added IP FAX, T.38.
Day/Night Mode applied between groups, added reference and rewrote ICM
Tenancy.
ACD sections previously section 2.5 to 2.20, restructured ACD sections now
section 2.5.1~2.5.12.
Multi-level Admin access, restructured admin with Multi-level section.
Programmable Admin TCP port, restructured Web Admin & added
programmable tcp port.
Web User manual, multi-lingual, added Web User Manual section with Multi-
lingual support.
Network Security & Priority added new section with VLAN, Diffserv, IPSec
and SRTP.
Transparent Networking added Centralized Networking with Fail-over &
Remote Gateways.
Hunt Group Station Forward, added condition for Hunt group recognition of
forward state.
System Processor Redundancy, added section for standby MFIM600.
Call Recording, added unconditional Call recording feature.
IP Trunking, added SIP and H.323 with GK routed call
VSF section revised to VMIM/VSF, added VMIM description.
VMIM e-mail notification added
VMIM Back-up station added
VMIM multi-language support
MOH, added VMIM/VSF MOH
Authorization codes, added new operation for system codes, “* + table index

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
+ code”.
Mobile Ext. enhanced, mobile receives hunt calls and support for Attd. Recall.
4. d3
30-Sep-07
Updates for iPECS release 4 software (General edits for errata).
Emergency Call Attendant Alert
Automatic Daylight Savings Time (DST) Adjustment
Direct Inward Dialing (DID)
Automatic System Time Synchronization
Distributed Systems Network, paging
E-911 support for Emergency dialing
VSF/VMIM Outbound Notification to Pager or External Phone
TLS for Web Admin and Webphone
5.0
26-July-08
General updates & errata
Change “MFIM” references to “iPECS, include iPECS 50 and updated
capacity table
Reference to VSF/VMIM announcement changed, expansion from 20 to 70
codes, VSF MOH code 21 or 71) Multi-language code 22 or 72 throughout.
Updates for iPECS release 5 software
One-time DND forward
For TNET added paging reference and RTP description.
Device Zone Management
Call Coverage enhancement
SIP Extension support
Tenancy Group ring mode for Flexible DID/ICLID
Station ICR
Conference Group w/recording)
iP Bridge
Cabinet Alarm
NMS
System DECT
DISA Call Forward removed
Added LIP-8000 series soft key operation for auto dial features (LNR, SAVE,
etc.
Added Attendant active MFIM display
Updated Table 1.2-1 and updated VSF capacity
Call Forward using external number added
Added Option for voice mail attachment to e-mail
Change BGM operation
SMDR ICM added
5.0d1
07-Jan-09
Add in capacity table and Changed for iPECS-1200
5.0d2
17-Feb-09
Add group name for Terminal/Circular/VM/UCS.
5.0d3
13-Apr-09
Add condition 3 in 2.72.3.6 (Voice Mail Back-up Station).
5.0d4
12-May-09
Update for outgoing mailboxdestination
5.0d5
02-Feb-10
Update description of DID call wait feature
5.5
09-JUL-10
Updates for iPECS release 5.5B software
Add IP Watch timer for cpu redundancy and IPCR
5.5d1
30-DEC-10
Updates for iPECS release 5.5C software
5.5d2
30-JUL-11
Updates for iPECS release 5.5D software
5.6
01-NOV-11
Updates for iPECS release 5.6 software
Add IP-Attendant
6.0
26-MAR-12
Updates for iPECS release 6.0 software
6.0d1
1-Oct -12
Minor Updates for Australian use

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
i
Table of Contents
1. INTRODUCTION......................................................................1
1.1 MANUAL APPLICATION.............................................................1
1.1.1 Organization....................................................................................... 1
1.1.2 Feature Information............................................................................ 1
1.2 SYSTEM CAPACITIES ................................................................2
2. SYSTEM...................................................................................4
2.1 ACCOUNT CODE ........................................................................4
2.2 ALARM SIGNAL/DOOR BELL....................................................6
2.3 AUTHORIZATION CODES (PASSWORD)..................................8
2.4 AUTO CALL RELEASE.............................................................11
2.5 AUTOMATIC CALL DISTRIBUTION (ACD)..............................12
2.5.1 Agents.............................................................................................. 12
2.5.1.1 Agent Auto Connect/Zap Tone.................................................... 12
2.5.1.2 Agent Id Login/Logout................................................................. 12
2.5.1.3 Agent Help Request.................................................................... 14
2.5.1.4 Agent Queued Calls Display....................................................... 15
2.5.1.5 Agent Automatic Wrap-Up .......................................................... 16
2.5.1.6 Agent On/Off Duty w/Reason Code............................................ 17
2.5.2 Announcements............................................................................... 19
2.5.3 Auto ACD DND Unavailable Service............................................... 21
2.5.4 Calls-In-Queue routing..................................................................... 22
2.5.5 Calls-In-Queue Page Alert............................................................... 23
2.5.6 Event Messages .............................................................................. 24
2.5.7 Group Mail Box................................................................................ 25
2.5.8 Group Name .................................................................................... 26
2.5.9 Incoming Call Routing...................................................................... 27
2.5.10 ACD Caller Controlled ICLID Routing............................................ 28
2.5.11 Supervisors.................................................................................... 28
2.5.11.1 Supervisor Login/Logout........................................................... 29
2.5.11.2 Supervisor Help Response ....................................................... 30
2.5.11.3 Agent Call Monitor..................................................................... 31
2.5.11.4 Group Status Display................................................................ 32
2.5.11.5 Group Parameter Control.......................................................... 33
2.5.11.6 Agent Status Control................................................................. 34
2.5.12 ACD Statistics Report.................................................................... 35
2.6 AUTOMATIC PAUSE INSERTION ............................................37

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Feature Description & Operation Manual Issue 6.0d1
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2.7 AUTOMATIC PRIVACY .............................................................38
2.8 AUTO SERVICE MODE CONTROL..........................................39
2.9 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME................40
2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION...............41
2.11 BATTERY BACK-UP, MEMORY.............................................42
2.12 CALL FORWARD ....................................................................43
2.13 CALL FORWARD, PRESET....................................................47
2.14 CALL PARK.............................................................................49
2.15 CALL PICK-UP.........................................................................50
2.15.1 Directed Call Pick-Up..................................................................... 50
2.15.2 Group Call Pick-Up........................................................................ 51
2.15.3 Pick Up Group Call Pick-Up........................................................... 52
2.16 AUTO CALL RECORDING......................................................54
2.17 CALL TRANSFER....................................................................55
2.17.1 Call Transfer, Station..................................................................... 55
2.17.2 Call Transfer, CO/IP....................................................................... 56
2.17.3 Call Transfer, Voice Mail................................................................ 57
2.17.4 Call Transfer, System Announcement No..................................... 58
2.18 CALL WAITING/CAMP-ON......................................................60
2.19 CO/IP ACCESS........................................................................61
2.20 CO/IP CALL TIME RESTRICTION...........................................63
2.21 CO/IP CALL WARNING TONE TIMER....................................64
2.22 CO/IP QUEUING ......................................................................65
2.23 CONFERENCE.........................................................................67
2.23.1 Conference Room.......................................................................... 67
2.23.2 Multi-Party Voice Conference........................................................ 69
2.23.3 Unsupervised Conference............................................................. 71
2.23.4 Conference Group......................................................................... 72
2.23.5 Conference Member VIEW & DELETE......................................... 74
2.24 CUSTOMER SITE NAME.........................................................76
2.25 DATA LINE SECURITY............................................................77
2.26 DELAYED CO/IP RING............................................................78
2.27 DELAYED AUTO ATTENDANT ..............................................79
2.27.1 Ring Assigned Case...................................................................... 79
2.27.2 DISA Incoming Case (Russia Only) .............................................. 79

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Feature Description & Operation Manual Issue 6.0d1
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2.28 DIAGNOSTIC/MAINTENANCE................................................81
2.29 DIAL-BY-NAME........................................................................82
2.30 DIAL PULSE TO TONE SWITCHOVER..................................84
2.31 DIALING RESTRICTIONS .......................................................85
2.31.1 Class of Service............................................................................. 85
2.31.2 Day/Timed & Night Station COS ................................................... 87
2.31.3 Temporary Station COS/Lock........................................................ 88
2.31.4 Walking COS ................................................................................. 90
2.32 DIFFERENTIAL RING..............................................................92
2.33 DND (DO NOT DISTURB)........................................................94
2.34 DOOR OPEN............................................................................96
2.35 EMERGENCY CALL E-911 (CALLER LOCATION) SUPPORT
98
2.36 EMERGENCY CALL..............................................................100
2.37 EXECUTIVE/SECRETARY FORWARD ................................101
2.38 EXTERNAL AUTO ATTENDANT/VOICE MAIL ....................103
2.38.1 AA/VM Group............................................................................... 103
2.38.2 In-band (DTMF) Signaling ........................................................... 104
2.38.3 SMDI (Simplified Msg Desk Interface)......................................... 104
2.38.4 Voice Mail Box Translation.......................................................... 106
2.39 FLEXIBLE NUMBERING PLAN ............................................108
2.40 8 DIGITS.................................................................................109
2.41 HEADSET COMPATIBILITY..................................................110
2.42 HOLD......................................................................................112
2.42.1 Hold Preference........................................................................... 112
2.42.2 Hold Recall................................................................................... 112
2.42.3 Exclusive Hold ............................................................................. 113
2.42.4 System Hold................................................................................. 115
2.42.5 Automatic Hold............................................................................. 116
2.43 HOT DESK .............................................................................117
2.44 ICLID CALL ROUTING ..........................................................119
2.45 IN-ROOM INDICATION..........................................................120
2.46 IP BRIDGE MODE..................................................................121
2.47 IP SYSTEM DECT..................................................................122
2.48 IP FAX RELAY, T.38 SUPPORT............................................123

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Feature Description & Operation Manual Issue 6.0d1
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2.49 IP TRANS-CODING................................................................124
2.50 LNR (LAST NUMBER REDIAL) ............................................126
2.51 LCR (LEAST COST ROUTING).............................................128
2.52 LINKED STATION PAIRS......................................................130
2.53 LBC (LOUD BELL CONTROL)..............................................132
2.54 MOBILE EXTENSION............................................................133
2.55 MULTIPLE LANGUAGE SUPPORT......................................136
2.56 MULTIPLE VOICE MAILBOX SUPPORT..............................138
2.57 MOH (MUSIC-ON-HOLD).......................................................139
2.58 NETWORK MANAGEMENT SYSTEM..................................141
2.59 NETWORK SECURITY & PRIORITY ....................................142
2.60 PRE-DEFINED & CUSTOM TEXT DISPLAY MESSAGES...143
2.60.1 DND operation in internal call to pre-selected station................. 146
2.61 REDUNDANT SYSTEM PROCESSOR.................................148
2.62 REGISTRATION & FRACTIONAL MODULE TABLES.........150
2.63 RINGING LINE PREFERENCE..............................................151
2.64 SPEED DIAL ..........................................................................152
2.64.1 Display Security........................................................................... 152
2.64.2 Speed Dial Pause Insertion......................................................... 152
2.64.3 Station Speed Dial....................................................................... 153
2.64.4 System Speed Dial...................................................................... 156
2.64.5 System Speed Zone (Groups)..................................................... 158
2.65 STATION CALL COVERAGE................................................160
2.66 STATION GROUPS................................................................163
2.67 RING GROUPS INDICATION ................................................166
2.68 SMDR (STATION MESSAGE DETAIL RECORDING)..........167
2.68.1 Call Cost Display.......................................................................... 167
2.68.2 SMDR Call Records..................................................................... 168
2.68.3 Lost Call Recording...................................................................... 171
2.69 SYSTEM ADMIN PROGRAMMING.......................................174
2.69.1 Keyset Administration.................................................................. 174
2.69.2 Multi-Level Admin Access............................................................ 174
2.69.3 Web Administration...................................................................... 175
2.69.4 Web User Manual........................................................................ 176
2.70 SYSTEM NETWORKING.......................................................178

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Feature Description & Operation Manual Issue 6.0d1
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2.70.1 Centralized Control TNET............................................................ 178
2.70.2 Distributed Control Network......................................................... 179
2.70.2.1 Net Call ................................................................................... 180
2.70.2.2 Net Transfer............................................................................ 181
2.70.2.3 Identification Service............................................................... 182
2.70.2.4 Call Completion....................................................................... 182
2.70.2.5 Call Offer................................................................................. 183
2.70.2.6 Net Conference....................................................................... 184
2.70.2.7 Message Waiting Indication (MWI) ......................................... 184
2.70.2.8 Net Call Forward –Unconditional ........................................... 185
2.70.2.9 Net Call Forward –Busy......................................................... 186
2.70.2.10 Net Call Forward –No Answer.............................................. 187
2.70.2.11 Net Call Forward –Busy / No Answer................................... 188
2.70.2.12 CO Transit-In......................................................................... 189
2.70.2.13 CO Transit-Out...................................................................... 189
2.70.2.14 BLF Presentation .................................................................. 190
2.70.2.15 Do-Not-Disturb (DND)........................................................... 191
2.70.2.16 (CAS) Attendant Call............................................................. 192
2.70.2.17 Centralized Voice Mail .......................................................... 192
2.70.2.18 Paging to Networked System................................................ 193
2.71 TRAFFIC ANALYSIS .............................................................195
2.71.1 Traffic Analysis, Attendant........................................................... 196
2.71.2 Traffic Analysis, Call Reports....................................................... 198
2.71.3 Traffic Analysis, H/W Usage........................................................ 199
2.71.4 Traffic Analysis, CO/IP Reports................................................... 199
2.72 UNIVERSAL NIGHT ANSWER (UNA)...................................202
2.73 VMIM/VSF INTEGRATED AUTO ATTD/VOICE MAIL ..........203
2.73.1 VMIM/VSF.................................................................................... 203
2.73.2 VMIM/VSF-Auto Attendant.......................................................... 203
2.73.3 VMIM/VSF Voice Mail.................................................................. 206
2.73.3.1 Message Storage.................................................................... 206
2.73.3.2 Message Retrieval .................................................................. 207
2.73.3.3 Remote Message Retrieval..................................................... 209
2.73.3.4 Message Retrieval Options..................................................... 210
2.73.3.5 E-Mail Notification................................................................... 211
2.73.3.6 Voice Mail Back-up Station..................................................... 213
2.73.3.7 Voice Mailbox Settings............................................................ 214
2.73.3.8 Call Forward from VM............................................................. 215
2.73.3.9 Outbound Message Notification.............................................. 216
2.73.4 System Voice Memo.................................................................... 217
2.73.5 Company Directory...................................................................... 220
2.73.6 Record VM Greeting using CCR ................................................. 221
2.73.7 Administrator Mailbox.................................................................. 222
2.73.8 Announce Only Mailbox............................................................... 224
2.73.9 Message Cascade....................................................................... 225
2.73.10 Class of Service Settings........................................................... 225
2.73.11 Send Message........................................................................... 226

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Feature Description & Operation Manual Issue 6.0d1
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2.73.12 Distribution Lists......................................................................... 227
2.73.13 Mark a message private ............................................................ 229
2.73.14 Mark a message for delivery confirmation................................. 229
2.73.15 OUTGOING MAILBOX DESTINATION..................................... 230
2.73.16 Personal CCR / User Greeting DISA......................................... 230
2.74 WAKE-UP ALARM (ONE TIME WAKE UP ALARM)............232
2.75 WAKE-UP ALARM (FIVE TIME WAKE UP ALARM)............234
2.76 ZONE HOLIDAY ASSIGNMENT............................................236
2.77 REMOTE DEVICE ZONE MANAGEMENT............................237
2.78 ZONE CALL AND CONNECTION NUMBER LIMIT..............238
2.78.1 Zone Outgoing CO call Number Limit.......................................... 238
2.78.2 Inter Zone Connection Number Limit........................................... 238
2.79 SYSTEM CALL ROUTING.....................................................240
2.80 CO CALL REROUTING .........................................................242
2.81 244
2.82 REMOTE CONTROL WITH MOBILE EXTENSION...............245
2.83 PREFIX DIALING TABLE......................................................246
2.84 IP CALL RECORDING...........................................................248
2.85 3RD PARTY CALL RECORDING............................................250
2.86 FORCED DISCONNECT BUTTON (EMERGENCY SUPERVIS
OR BUTTON) .................................................................................251
2.87 CALL BACK TO CO...............................................................252
2.88 PERSONAL GROUP..............................................................254
2.89 ALARM NOTIFICATION CONTROL......................................255
3. INTERCOM...........................................................................257
3.1 DIRECT STATION SELECT/BUSY LAMP FIELD (DSS/BLF) 257
3.2 INTERCOM CALL (ICM CALL)................................................258
3.3 INTERCOM CALL HOLD.........................................................260
3.4 INTERCOM CALLER CONTROLLED ICM SIGNALING ........261
3.5 INTERCOM LOCK-OUT...........................................................262
3.6 INTERCOM STEP CALL..........................................................263
3.7 INTERCOM TENANCY GROUP..............................................264
3.8 INTERCOM TRANSFER..........................................................266

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Feature Description & Operation Manual Issue 6.0d1
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3.9 MESSAGE WAIT/CALL BACK................................................268
3.9.1 CLI Message Wait.......................................................................... 268
3.9.2 Short Message Service (SMS)...................................................... 270
3.9.3 Station Message Wait/Call Back ................................................... 272
3.9.4 Message Wait Reminder Tone...................................................... 275
3.10 PAGING..................................................................................276
3.10.1 Internal/External & All Call Page.................................................. 276
3.10.2 Meet Me Page Answer ................................................................ 278
3.10.3 SOS Paging................................................................................. 279
3.11 PUSH-TO-TALK PAGING......................................................280
3.12 BARGE IN ..............................................................................282
4. CO/IP ....................................................................................283
4.1 AUTO FAULT DETECTION AND RECOVERY.......................283
4.2 CO LINE FLASH ......................................................................284
4.3 CO/IP LINE GROUPS..............................................................285
4.4 CO/IP LINE PRESET FORWARD............................................286
4.5 CO/IP RING ASSIGNMENT.....................................................287
4.6 CO LINE RELEASE GUARD TIME .........................................288
4.7 CO RING DETECT...................................................................289
4.8 DIAL PULSE SIGNALING........................................................290
4.9 DIRECT INWARD DIAL (DID)..................................................291
4.10 DIRECT INWARD SYSTEM ACCESS (DISA).......................293
4.11 DTMF SIGNAL SENDING......................................................295
4.12 IP ADDRESS DIALING..........................................................296
4.13 IP TRUNKING.........................................................................297
4.13.1 H.323 v4 Service.......................................................................... 297
4.13.2 SIP Service.................................................................................. 298
4.14 IP WAN DIALING AFTER ANSWER.....................................300
4.15 ISDN (INTEGRATED SERVICE DIGITAL NETWORK).........301
4.15.1 ISDN AOC (Advice of Charge).................................................... 301
4.15.2 Calling/Called Party Identification................................................ 302
4.15.3 Keypad Facility............................................................................. 303
4.15.4 Multiple Subscriber Number (MSN)............................................. 304
4.16 ISDN SUPPLEMENTARY SERVICES...................................306

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4.16.1 ISDN Call Deflection.................................................................... 306
4.16.2 ISDN Malicious Call Id Request................................................... 307
4.17 PRIVATE LINE.......................................................................308
4.18 Multi-function Analog Trunk Module (MATM) Service ......309
4.18.1 E&M Trunk Function.................................................................... 309
4.18.2 LD/RD/LCO Trunk Function......................................................... 310
4.19 MULTIPLE CLI.......................................................................312
5. IPECS PHONE.....................................................................315
5.1 ANSWERING MACHINE EMULATION...................................315
5.2 AUTO CALLED NUMBER REDIAL (ACNR)...........................317
5.3 AUTO RELEASE OF [SPEAKER]...........................................319
5.4 AUTOMATIC SPEAKER SELECT...........................................320
5.5 BACK GROUND MUSIC..........................................................321
5.6 CALL LOG DISPLAY...............................................................323
5.7 CO LINE NAME DISPLAY.......................................................324
5.8 DID CALL WAIT.......................................................................325
5.9 DND - ONE TIME DND.............................................................326
5.10 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT.........328
5.11 FLEXIBLE LED FLASH RATES............................................329
5.12 GROUP LISTENING...............................................................330
5.13 STATION INDIVIDUAL CALL ROUTING (ICR).....................331
5.14 CALL PROFILE......................................................................333
5.15 INTERCOM SIGNALING MODE............................................336
5.16 MUTE......................................................................................338
5.17 OFF-HOOK SIGNALING........................................................339
5.18 ON-HOOK DIALING...............................................................340
5.19 PRIME LINE IMMEDIATELY/DELAYED ...............................341
5.20 RING TONE DOWNLOAD .....................................................343
5.21 SAVE NUMBER REDIAL (SNR)............................................344
5.22 SILENT TEXT MESSAGE......................................................346
5.23 SPEAKERPHONE..................................................................347
5.24 STATION FLEXIBLE BUTTONS ...........................................349

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5.25 STATION RELOCATION .......................................................351
5.26 STATION USER PROGRAMMING & CODES ......................352
5.27 TWO-WAY RECORD.............................................................358
5.28 VOICE OVER..........................................................................360
5.29 SERIAL DSS ..........................................................................362
6. ATTENDANTS .....................................................................364
6.1 ACTIVE CPU (MFIM) DISPLAY...............................................364
6.2 ALTERNATE ATTENDANT.....................................................365
6.3 ATTENDANT POSITIONS .......................................................366
6.4 ATTENDANT RECALL ............................................................367
6.5 ATTENDANT STATION PROGRAM CODES .........................368
6.6 CABINET ALARM....................................................................371
6.7 CALL FORWARD, ATTENDANT ............................................372
6.8 CALL FORWARD CO/IP OFF-NET.........................................373
6.9 CALL/QUEUING.......................................................................375
6.10 DAY/NIGHT/TIMED/SCENARIO RING MODE......................376
6.11 DSS CONSOLES ...................................................................378
6.12 DISABLE OUTGOING CO/IP ACCESS.................................381
6.13 DND OVERRIDE ....................................................................382
6.14 EMERGENCY CALL ATTENDANT ALERT..........................383
6.15 EZ-ATTENDANT....................................................................385
6.16 FEATURE CANCEL...............................................................386
6.17 INTRUSION............................................................................387
6.18 LCD DISPLAY FORMAT CONTROL.....................................388
6.19 SYSTEM CLOCK SET ...........................................................389
6.20 IP-ATTENDANT .....................................................................391
7. SLT .......................................................................................392
7.1 BROKER CALL........................................................................392
7.2 HOWLER TONE.......................................................................394
7.3 SLT MESSAGE WAIT INDICATION........................................395

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7.4 SLT NAME ENTRY ..................................................................396
7.5 TRANSFER CLI TO SLT..........................................................397
7.6 SLT FLASH MODE ..................................................................398
8. SIP EXTENSION..................................................................399
8.1 REGISTRATION.......................................................................399
8.2 PROVISIONING........................................................................405
8.3 MAKE CALL.............................................................................409
8.4 CALL ANSWER .......................................................................412
8.5 CALL HOLD.............................................................................413
8.6 CALL TRANSFER....................................................................414
8.7 CALL FORWARD ....................................................................415
8.8 DO NOT DISTURB (DND)........................................................416
8.9 CONFERENCE.........................................................................417
8.10 CALL WAIT & BROKER CALL .............................................418
8.11 CALL PARK...........................................................................419
8.12 MCIM REQUIREMENT FOR SIP PHONE .............................420
8.13 VOIP OR VOIM8/24 REQUIREMENT FOR SIP PHONE.......421
8.14 CALL TRACE OF SIP EXTENSION FOR DEBUGGING ......422
8.15 DSS/BLF (BUSY LAMP FIELD).............................................423
8.16 SIP VIDEO CALL ...................................................................424
8.17 SIP VIRTUAL MOBILE EXTENSION (VMEX).......................425
8.18 SIP VIRTUAL CO LINE (VCOL).............................................432

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Feature Description & Operation Manual Issue 6.0d1
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1. INTRODUCTION
1.1 MANUAL APPLICATION
This document provides detailed information covering description and operation of the
numerous features available in the iPECS Series Release 5 system software. The document
is written assuming the system employs the default-numbering plan for North America.
1.1.1 Organization
Features are arranged alphabetically in six different major groupings as follows:
Section 2 System Features
Section 3 Intercom Features
Section 4 CO/IP
Section 5 iPECS Phone
Section 6 Attendant Position
Section 7 SLT
1.1.2 Feature Information
Each section is an alphabetical listing of features with the description and operation of each.
The structure is divided into 6 parts as below:
Description: explains the nature of the feature.
Operation: gives detailed step-by-step operation of the feature for iEPCS IP
Phones and SLTs.
Conditions: explains known feature interactions and constraints related to
the feature.
Programming: lists database entries that may be required for proper
feature operation.
Reference: lists related topical information to aid in understanding the
feature.
Hardware: lists hardware required for proper feature operation.

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Feature Description & Operation Manual Issue 6.0d1
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1.2 SYSTEM CAPACITIES
The iPECS Series is available in several configurations as listed in Table 1.2-1. Total port
capacities range from the 31-channel iPECS-Micro to iPECS-1200 at 1200 ports.
Table 1.2-1 System Capacity Chart
Item
iPECS-Micro
iPECS-50
iPECS-100
(MFIM100)
iPECS- 300
(MFIM300)
iPECS-600
(MFIM600)
iPECS-1200
(MFIM1200)
Main Cabinet
n/a
n/a
10 slots
10 slots
10 slots
10 slots
System Ports
31 ports
50 ports
100 ports
300 ports
600 ports
1200 ports
Stations*1
26 w/2 SLT
std.
50 w/2 SLT
std.
70
300
600
1200
PSTN circuits*1
5
max 42, basic
iPECS 50A
std. 4 PSTN +
VoIP
iPECS 50B
std. 4 BRI +
VoIP
42
200
400
600
Max. RSGMs*2
13
25
35
150
300
600
Attendants
4
4
4
5
5
5
Serial Port (RS-
232C)
n/a
1
1
1
1
1
USB Host port
1
1
1
1
1
1
Alarm/Door bell
input
n/a
1
2
2
2
2
External Control
Relays
n/a
1
2
4
4
4
Music Source
Inputs
n/a
1
2
2
2
2
Power Fail Circuit
n/a
1
4
4 + Ext. PFTU
(6 optional)
4 + Ext. PFTU
(6 optional)
4 + Ext. PFTU
(6 optional)
External Page
zones
n/a
1
2
2
2
2
Internal Page
Zones
10
10
10
35
35
100
System Speed Dial
800
(23 digits)
800
(23 digits)
800
(23 digits)
3000
(23 digits)
6000
(23 digits)
12000
(23 digits)
System Speed Dial
Zones (Groups)
10
10
10
10
20
50
Station Speed Dial
20 (23 digits)
20 (23 digits)
20 (23 digits)
100 (23 digits)
100 (23 digits)
100 (23 digits)
Total station speed
dial
1000
1000
1000
4000
8000
24000
Last Number Redial
10 (23 digits)
10 (23 digits)
10 (23 digits)
10 (23 digits)
10 (23 digits)
10 (23 digits)
Save Number
Redial
1 (23 digits)
1 (23 digits)
1 (23 digits)
1 (23 digits)
1 (23 digits)
1 (23 digits)
DSS
Consoles/Station
1
3
3
9
9
9
SMDR buffer
5000
5000
5000
10000
15000
30000
CO Line Groups
20
20
20
72
72
200
Station & Hunt
Groups
12
40
40
48
48
100

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Feature Description & Operation Manual Issue 6.0d1
3
Table 1.2-1 System Capacity Chart
Item
iPECS-Micro
iPECS-50
iPECS-100
(MFIM100)
iPECS- 300
(MFIM300)
iPECS-600
(MFIM600)
iPECS-1200
(MFIM1200)
Station & Hunt
Group Members
26
50
70
70
70
200
Pickup Group
20
20
30
100
150
200
Pickup Group
Member
26
50
70
300
600
1200
Conf. Grps -
System
20
20
20
40
80
160
Station
25
25
35
150
300
600
Executive/Secretary
pairs
10
10
10
36
36
100
Authorization
Codes
Station
26
50
70
300
600
1200
System
474
450
430
700
1400
2800
Total
500
500
500
1000
2000
4000
VSF*3
280(245)
minutes
(4 channels)
280(245)
minutes
(6 channels)
210(175)
minutes
(6 channels)
210(175)
minutes
(6 channels)
n/a
n/a
VMIM
n/a
9 hrs
9 hrs
9 hrs
9 hrs, max x 6
9 hrs, max x 30
MCIM
1
2
2
4
8
30
WTIM
16
16
16
32
32
32
VoIP channels*4
5 std.
Std. 4-8
6 std.
6 std.
n/a
n/a
Redundancy
No
No
Yes
Yes
Yes
Yes
SIP channels
(Stations + CO
lines)
Same as
system port
Same as
system port
100
200
200/100
Note5
500
Note 1
The station and CO Line maximums are not simultaneously achievable ; total ports cannot
exceed the specified System Port capacity.
Note 2
For maximum RSGM connection ports, calculation formula is ports = available system station
ports)/2, there must be sufficient VoIP channels to support packet relay for RSGM rtp packets.
Note 3
Approximately 35 minutes (16 Mbytes) of the VSF memory are used to provide basic system
prompts, the remaining memory can be used for announcements and voice message storage.
Values in parenthesis are the announcement and storage time available.
Note 4
Using G.711 codecs, 8 VoIP channels are available. Due to additional processing needs,
complex codecs reduce the available channels; four (4) channels are available using G.723
or G.729.
Note 5
Issue 0, 1, 2 : Support up to 100 channels (SIP extension + CO trunk) simultaneously Issue
3 : Support up to 200 channels (SIP extension + CO trunk) simultaneously
Note 6
Only Issue 3 MFIM MPB’s ( specifically MFIM100, 300, 600) are suitable/supported for
upgrade to Phase 6 firmware versions. Attempts at upgrading the older MFIM MPB versions
( i.e. issue 0,1 and 2 ) will result in MFIM database and functional failure.
The MFIM50A/B, and MFIM1200 are excluded from this rule.

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Feature Description & Operation Manual Issue 6.0d1
4
2. SYSTEM
2.1 ACCOUNT CODE
Description
Station users may allow tracking of specific calls by entering a non-verified variable length (up
to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station
Message Detail Record (SMDR) for the call.
Operation
iPECS Phone
To assign a Flex button for {ACCOUNT CODE} operation:
{ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + “84” + [SAVE]
{ONE-TOUCH ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + “84” + Account code
(up to 12 digits) + [SAVE]
To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call:
1. Lift the handset.
2. Press the {ACCOUNT CODE} button.
3. Dial the Account Code (1 to 12 digits).
4. Press “*”, Intercom dial tone is heard.
5. Place the CO/IP call as normal.
Or,
6. Lift the handset or press the [SPEAKER] button.
7. Press the {ONE-TOUCH ACCOUNT CODE} button.
8. Place the CO/IP call as normal.
To enter an Account Code using an {ACCOUNT CODE} button during a call:
1. Press the {ACCOUNT CODE} button.
2. Dial the Account Code (1 to 12 digits).
3. Press “*”.
Or,
1. Press the {ONE-TOUCH ACCOUNT CODE} button.
SLT
To enter an Account Code prior to placing a call:
1. Lift the handset.
2. Dial Flex Numbering Plan code “550”.
3. Dial the Account Code (1 to 12 digits).
4. Press “*”.
5. Place the CO/IP call as normal.
To enter an Account Code during a call:
1. Momentarily press the Hook-switch.

iPECS-LIK
Feature Description & Operation Manual Issue 6.0d1
5
2. Dial Flex Numbering Plan code “550”.
3. Dial the Account Code (1 to 12 digits).
4. Press “*”.
Conditions
1. When entering an Account Code during a call, DTMF digits are not heard by the
connected party.
2. A maximum of 1000 {ONE-TOUCH ACCOUNT CODE} buttons may be assigned in
the system.
3. If an Authorization Code is entered as the Account Code, the SMDR record will
show the station number or the bin number for a System Authorization Code rather
than the user entered Authorization Code.
4. If the Forced SMDR Account Code of station is set to “ON”, user should enter an
Account Code prior to placing an outgoing call.
Programming
NUMBERING
1 Flexible Numbering Plan (PGM 106-Btn 8)
STATION
1 Forced SMDRAccount Code (PGM 113-Btn 24-21)
Related Features
Authorization Codes (Password)
SMDR (Station Message Detail Recording)
Station Flexible Buttons
Hardware

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Feature Description & Operation Manual Issue 6.0d1
6
2.2 ALARM SIGNAL/DOOR BELL
Description
The system can be configured to recognize the status of an external contact (normally open or
closed). The system will signal assigned iPECS Phones when the contact activates. This
capability is commonly employed to provide remote Alarm or Door Bell signals to the user.
Assigned stations receive the Alarm Signal, either a single tone burst repeated at 1-minute
intervals or a continuous tone. The Alarm Signal may be terminated at the user’s phone by
dialing the Alarm Stop code or, if assigned, pressing the {ALARM STOP} button. To rearm the
Alarm function, the alarm condition must be cleared and the Alarm signal terminated.
When used as a Door Bell, assigned iPECS Phones receive a single tone burst each time the
external contact is activated and no reset is required.
Operation
System
At detection of contact operation, the Alarm/Door Bell signal is sent to assigned stations.
iPECS Phone
To assign a Flex button as an {ALARM STOP} button to terminate the Alarm Signal:
[PGM] + {FLEX} + “565” + [SAVE]
To terminate an Alarm Signal while idle:
1. Dial the Flex Numbering Plan code 565, confirmation tone is received and the Alarm
Signal is terminated. If the alarm condition is cleared, the system will automatically
rearm the alarm monitoring.
Or,
2. Press the {ALARM STOP} button.
Conditions
1. The Alarm contacts must be “dry”, no voltage or current source connected.
2. Only an iPECS Phone may be assigned to receive Alarm/Door Bell signals.
3. An iPECS Phone with LCD assigned to receive Alarm/Door Bell signals will show
“ALARM” or “DOOR BELL” as appropriate.
Programming
SYSTEM
1 Alarm Enable (PGM 163-Btn 1)
2 Alarm Contact Type (PGM 163-Btn 2)
3 Alarm/Doorbell Mode (PGM 163-Btn 3)
4 Alarm Signal Mode (PGM 163-Btn 4)
STATION
1 Alarm/Door BellAttribute (PGM 113-Btn 8)
Related Features
Door Open

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Feature Description & Operation Manual Issue 6.0d1
7
Hardware
iPECS Phone
External contact connected to Alarm input of MFIM, refer to iPECS
Hardware Description & Installation Manual.