LIMITED WARRANTY:
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS
WHICH VARY BETWEEN COUNTRIES AND TERRITORIES.
IRIS INNOVATIONS DOES NOT EXCLUDE, LIMIT OR
SUSPEND OTHER LEGAL RIGHTS YOU MAY HAVE
UNDER THE LAWS OF YOUR COUNTRY OR TERRITORY.
Iris Innovations (Iris) products are warranted to be free
from defects in materials or workmanship for one year
from the date of purchase. Within this period, Iris will, at
it’s sole discretion repair or replace any components that
fail in normal use. Such repairs or replacements will be
made at no cost to the customer for parts or labour,
provided that the customer shall be responsible for the
transportation costs.
This Limited Warranty does not apply to cosmetic
damage, such as scratches, nicks or dents, consumable
parts such as batteries unless product damage has
occurred due to a defect in materials or workmanship,
damage caused by accident, abuse, misuse, water, flood,
fire or or other acts of natural or external causes,
damaged caused by service performed by anyone who is
not an authorised Iris service provider, damaged caused
as a result of poor or incorrect installation practices,
damage to a product that has been modified or altered
without the permission of Iris, damage caused to a
product that has been incorrectly connected to the power
supply , or where the incorrect power source has been
connected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, THE WARRANTIES AND REMEDIES CONTAINED IN
THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU
OF, AND IRIS INNOVATIONS EXPRESSLY DISCLAIMS, ALL
OTHER WARRANTIES AND REMEDIES, WHETHER
EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE,
INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, STATUTORY REMEDY OR
OTHERWISE. IN NO EVENT SHALL IRIS BE LIABLE IN A
CLAIM FOR BREACH OF WARRANTY FOR ANY
INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, WHETHER RESULTING FROM THE USE,
MISUSE, OR INABILITY TO USE THIS PRODUCT OR
FROM DEFECTS IN THE PRODUCT.
If, during the warranty period, a warranty claim is
submitted and accepted by Iris then Iris will at its option:
(i) repair the device using new parts or previously used
parts that satisfy Iris’s quality standards, (ii) replace the
device with a new device or a refurbished device that
meets Iris’s quality standards, or (iii) exchange the device
for a full refund of your purchase price. SUCH REMEDY
SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR
ANY BREACH OF WARRANTY. Repaired or replaced
devices have a 90 day warranty. If the unit sent in is still
under its original warranty then the new warranty is 90
days or to the end of the original 1 year warranty,
whichever is longer. Iris will not accept responsibility for
the retrieval or return shipping of the device. If goods are
returned for inspection during the warranty period and
there is no fault found or the fault is deemed by Iris to
have occurred outside of the terms of the warranty
condition as stated herein, Iris reserve the right to levy an
inspection charge.
Iris will not accept any responsibility for customs charged
levied when goods are returned from overseas. Customers
should ensure they are familiar with the importation and
exportation restrictions and charges of their country and
the country they are returning the goods to.
Iris Innovations will not warranty goods purchased through
unauthorised channels such as online auctions or
unauthorised drop shipping vendors.
Certain products manufactured by Iris are covered by strict
international export regulations. Therefore if you need to
return any such items, such as Iris Thermal Imaging
products with a refresh rate greater than 9Hz you may be
bound by the laws of your country or territory to satisfy
strict export compliance rules, such as obtaining an export
licence prior to shipping the product back for repair. Iris
indemnify themselves from any responsibility or any legal
claim made as a consequence of customers shipping such
goods without satisfying the necessary legal conditions of
the country or territory from which the goods are returned.
In the event that restricted goods have been returned to
Iris for repair / replacement and a new export licence is
required to enable Iris to return the product to a specific
territory, the time taken for the export licence to be
granted will fall within the timeframe of the original
warranty and Iris will not extend the original warranty to
accommodate this period.
In the event controlled goods have been returned to Iris
for repair / replacement and an export licence is required
to return the goods but not granted, Iris will not be held
liable or accept liability. In this situation it is the
responsibility of the customer to make arrangements
necessary for Iris to ship the product in accordance with
the laws of the country in which the camera has been
returned. Iris reserve the right to refuse to ship the
product if it is believed the correct legal regulations are
not being followed.!
