iSens VetMate User manual

PGUAA-0000064 REV0 2019/10
PGUAA-0000064 REV0 2019/10
User's Manual
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El Sistema de Monitoreo de Glucosa en Sangre

Thank you for choosing the VetMate™ Blood Glucose Monitoring
System. The system provides you with safe, fast, and convenient
blood glucose in vitro (i.e., outside the body) diagnostic
monitoring. You can obtain accurate results of your dog/cat
in just 5 seconds with a small (0.4 µL) blood sample.
Gracias por elegir el Medidor de Glucosa en Sangre VetMate™. El
sistema le provee a Ud. un monitoreo diagnóstico de glucosa en
sangre in vitro (es decir, de uso externo) de manera segura,
rápida y conveniente. Usted puede obtener resultados precisos
en sólo 5 segundos con una pequeña muestra de sangre (0,4 μL).
• No part of this document may be reproduced in any form or by
any means without the prior written consent of i-SENS.
• The information in this manual is correct at the time of printing.
However, i-SENS reserves the right to make any necessary
changes at any time without notice as our policy is one of
continuous improvement.
• Ninguna parte de este documento puede ser reproducida en
cualquier forma o por cualquier medio sin el consentimiento
previo y por escrito de i-SENS.
• La información en este manual es correcta en el momento de
su impresión. Sin embargo, i-SENS se reserva el derecho a
realizar cualquier cambio necesario en cualquier momento sin
previo aviso ya que nuestra política es una de mejora continua.
Manufacturer: i-SENS, Inc.
43, Banpo-daero 28-gil, Seocho-gu,
Seoul 06646, Korea
www.i-sens.com
Contact Customer Service:
1-800-429-5001
9 am–9 pm EST, Monday–Saturday
At all other times or in case of emergency,
contact your veterinarian/veterinary
surgeon or emergency veterinary response.
Fabricante: i-SENS, Inc.
43, Banpo-daero 28-gil, Seocho-gu,
Seoul 06646, Corea
www.i-sens.com
Servicio al Cliente:
1-800-429-5001
09:00 a 21:00 hrs EST, Lunes–Sábado
En diferentes horarios o en casos de
emergencia, contacte a su veterinario/
cirujano veterinario o respuesta veterinaria
de emergencia.
© 2019 i-SENS, Inc. All Rights Reserved.
© 2019 i-SENS, Inc. All Rights Reserved.
Welcome to the VetMate™
Blood Glucose Monitoring System
Bienvenido al Medidor de Glucosa en Sangre
VetMate™

Table of Contents
Information
Important Information: Read This First!...................................................................... 4
Specifications....................................................................................................................... 5
VetMate Blood Glucose Monitoring System............................................................. 6
Replacing the Batteries..................................................................................................... 7
Caring for the System........................................................................................................ 8
VetMate Blood Glucose Test Strip...............................................................................10
VetMate Blood Glucose Meter .....................................................................................12
VetMate Blood Glucose Meter Display......................................................................13
Preparation
Setting Up the System....................................................................................................14
Adjusting the Date and Time...................................................................................14
Setting the Sound On/OFF.......................................................................................16
Setting VET Mode (Animal Mode)..........................................................................17
Turning on the Hypoglycemia (HYPo) Indicator...............................................18
Setting the ‘Test Result Reset’ (Deleting the saved test results)..................19
Checking the System.......................................................................................................20
Control Solution Testing............................................................................................21
Comparing the Control Solution Test Results....................................................24
Testing
Using the Lancing Device..............................................................................................25
Preparing the Lancing Device ................................................................................26
Preparing the Meter and Test Strip........................................................................27
Applying Blood Sample.............................................................................................28
Discarding Used Lancets...........................................................................................31
HI and Lo Messages .........................................................................................................32
Target Blood Glucose Ranges.......................................................................................33
Transferring Test Results.................................................................................................34
Additional Functions
Meter Memory...................................................................................................................35
Viewing Averages Stored in Memory ...................................................................35
Viewing Test Results....................................................................................................36
Setting the Alarm Function...........................................................................................37
Setting the Time Alarms (Alarm 1–5)....................................................................37
Maintenance
Understanding Error Messages ...................................................................................39
General Troubleshooting...............................................................................................42
Performance Characteristics.........................................................................................43
EMC Table ............................................................................................................................46
Warranty Information......................................................................................................48

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Important Information: Read This First!
Information
For optimum safety and benefits, please read the entire
manual contents before using the system.
Intended Use:
VetMate Blood Glucose Monitoring System is used for use
with VetMate Blood Glucose Meters to quantitatively measure
glucose in capillary and venous whole blood samples drawn
by veterinarians or veterinary surgeons for the management
of diabetes in cats and dogs.
• The VetMate Blood Glucose Monitoring System is intended for
use in monitoring glucose samples taken from the dog or cat.
• Glucose in blood samples reacts with the chemical in the test
strip to produce a small electrical current. The VetMate Meter
detects this electrical current and measures the amount of
glucose in the blood sample.
• The VetMate Blood Glucose Meter is designed to minimize
code related errors in monitoring by using the no-coding
function.
• The VetMate Blood Glucose Meter should be used only with
the VetMate Blood Glucose Test Strips.
• An abnormally high or low red blood cell count (hematocrit
level over 65 % or below 15 %) may produce inaccurate
results.
If you need assistance, please contact Customer Service: 1-800-
429-5001 Mon–Sat, 9 am–9 pm EST. At all other times or in case of
emergency, contact your veterinarian/veterinary surgeon.
Specifications
Product specifications
Operating ranges
Measurement range 20–600 mg/dL
Sample size Minimum 0.4 μL
Test time 5 seconds
Sample type Fresh capillary whole blood,
Fresh venous whole blood
Calibration Plasma-equivalent
Assay method Electrochemical
Battery life 3,000 tests
Power Two 3.0 V lithium batteries
(disposable, type CR2032)
Memory 500 test results
Size 92.4 x 51.4 x 21.3 (mm)
Weight 55 g (with batteries)
Temperature 41–113 ˚F (5–45 ˚C)
Relative humidity 10–90 %
Hematocrit 15–65 %
Storage Conditions
Glucose meter
(with batteries) 32–122 ˚F (0–50 ˚C)
Test strip 34–86 ˚F (1–30 ˚C)

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VetMate Blood Glucose Monitoring System
• The VetMate Blood Glucose Control Solution Level A and
B are sold separately and can be purchased by contacting
Customer Service.
• Check all the components after opening the VetMate Blood
Glucose Monitoring System package. The exact contents are
listed on the main box.
• The USB cable for data management software can be ordered
separately. Please contact Customer Service: 1-800-429-5001
Mon–Sat, 9 am–9 pm EST. At all other times, contact your
veterinarian/veterinary surgeon.
VetMate BGM System includes the following items:
* VetMate Blood Glucose Meter
* User's Manual
* Quick Reference Guide
* Batteries
VetMate BGM System may
include the following items:
* VetMate Blood Glucose Test Strips
* Lancets
* Lancing Device
* Logbook
* Carrying Case
The VetMate meter comes with two 3.0 V lithium batteries.
Before using the meter, check the battery compartment and
insert batteries if empty. When the symbol appears on the
display while the meter is in use, the batteries should be replaced
as soon as possible. The test results may not be saved if the
batteries run out.
Replacing the Batteries
Step 1
Make sure the meter is turned off. Push
the cover in the direction of the arrow to
open the battery compartment.
Step 2
Remove the used batteries one at a time.
Slip your index finger under the battery to
lift and pull out as shown. Insert two new
batteries with the + side facing up and make
sure the batteries are inserted firmly.
Step 3
Place the cover on the battery
compartment. Push it down until you hear
the tab click into place.
Note: Removing the meter batteries will not affect the stored
results. However, you may need to reset the meter settings.
See pages 14–19.

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Caring for the System
Use a soft cloth or tissue to wipe the meter exterior. If
necessary, dip the soft cloth or tissue in a small amount of
alcohol.
Do not use organic solvents such as benzene, acetone, or any
household and industrial cleaners that may cause irreparable
damage to the meter.
Caution:
• Do not expose the meter to direct sunlight, heat, or excessive
humidity for an extended period of time.
• Do not let dirt, dust, blood, or water enter into the meter’s test
strip port.
• Do not drop the meter or submit it to strong shock.
• Do not try to fix or alter the meter in any way.
• Strong electromagnetic radiation may interfere with the
proper operation of this device. Keep the device away from
sources of strong electromagnetic radiation, especially when
measuring your pet's blood glucose.
• Keep the meter in a cool and well ventilated place.
• Store all the meter components in the carrying case to prevent
loss and help keep the meter clean.
• Use of the meter adjacent to or stacked with other equipment
should be avoided because it could result in improper
operation. If such use is necessary, the meter and the other
equipment should be observed to verify that they are operating
normally.
Disposal of the meter
If you need to throw your meter away, you should follow
existing policies and procedures of your own country or region.
For information about correct disposal, please contact your
local council or authority. If you need assistance, contact
Customer Service or visit www.i-sens.com.
• Use of accessories, transducers and cables other than those
specified or provided by i-SENS could result in increased
electromagnetic emissions or decreased electromagnetic
immunity of the meter and result in improper operation.
• Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be
used no closer than 30 cm (12 inches) to any part of the meter,
including cables specified by i-SENS.
Otherwise, degradation of the performance of the meter could
result.

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VetMate Blood Glucose Test Strip
The VetMate Blood Glucose Monitoring System measures
blood glucose quickly and accurately. It automatically absorbs
the small blood sample applied to the narrow edge of the strip.
Contact bars
Gently push the test strip, with its
contact bars facing up, into the test
strip port of meter
Confirmation window
Check here to see whether
sufficient blood sample has been
applied
Edge to apply blood sample
Apply blood sample here for testing
Insert
Warning!
• Apply fresh whole capillary blood to the test strip. Fresh venous
whole blood may also be used only if drawn by veterinarian/
veterinary surgeon.
• Fresh venous whole blood specimens containing the
anticoagulants EDTA and Heparin is acceptable. Iodoacetate or
fluoride/oxalate are not recommended.
• Do not reuse test strips.
• Do not use test strips past the expiration or discard date.
• Test strips in new, unopened vials and test strips in vials that
have been opened can be used up until the expiration date
printed on the test strip box and vial label if the test strips are
used according to its storage and handling methods.
• Store test strips in a cool and dry place at a temperature
between 34–86 °F (1–30 ˚C) and 10–90 % Relative Humidity.
• Keep test strips away from direct sunlight or heat and do not
freeze.
• Store test strips only in their original vial.
• Close the vial tightly after taking out a test strip for testing and
use the strip immediately.
• Handle test strips only with clean and dry hands.
• Do not bend, cut, or alter test strips in any way.
• For detailed storage and usage information, refer to the
VetMate test strip package insert.
Caution:
• Keep the meter and testing supplies away from young
children or pets.
• Drying agents in the vial cap may be harmful if inhaled or
swallowed and may cause skin or eye irritation.

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VetMate Blood Glucose Meter
Data Port
Used to transfer data
from the meter to
a computer with
a cable
▲Button
Selects or changes
information
Display
Shows results,
messages
Ejection Button
Slide down to
discard the used
test strips
Test Strip Port
Insert test strip here
▼Button
Selects or
changes
information
S Button
Turns the meter on/
off and confirms
menu selections
Note:
• The cable for data management software can be ordered
separately. Please contact Customer Service: 1-800-429-
5001 Mon–Sat, 9 am–9 pm EST.
• The unit of measurement is fixed and it cannot be changed
by the user.
VetMate Blood Glucose Meter Display
Display Segment Check
It is recommended to check if the display screen on the meter
matches the illustration below every time the meter turns on.
Do not use the meter if the display screen does not exactly
match the illustration as the meter may show incorrect results.
mem
Appears when test
results stored in
the memory are
displayed
alarm
Appears when the
time alarm has been
set
Hypoglycemia
symbol
Appears when
the test result is
below the pre-set
hypoglycemic level
Mute symbol
Appears only when
the sound is set to
OFF Battery symbol
Indicates meter
battery is running
low and needs to
be replaced
check
Appears when the
control solution test
results are saved or
displayed
Test results
Blood insertion
symbol
Indicates the meter
is ready for the
application of a drop
of blood or control
solution
Month Day Hour Minute
Animal symbol
Shows the set
animal (dog/cat)
mode, Can be
changed in SET mode
or immediately prior
to blood insertion

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Setting Up the System
Preparation
Press and hold the Sbutton for 3 seconds to enter SET mode.
After all settings are finished, press and hold the Sbutton for 3
seconds to turn off the meter.
Press the ▲or ▼button to reach the accurate value. Press and
hold the ▲or ▼button to scroll faster.
Adjusting the Date and Time
Step 1 Entering SET Mode
Press and hold the Sbutton for 3 seconds.
After all the segments flash across the
screen, 'SET' will be displayed on the
screen. Press the Sbutton again to go to
the next step.
Step 2 Setting the Year
Press the ▲or ▼button to adjust until
the correct year appears. After setting the
year, press the Sbutton to confirm your
selection and go to the next step.
Step 3 Setting the Month
A number indicating the month will blink on
the bottom left corner of the screen.
Press the ▲ or ▼button until the correct
month appears. Press the Sbutton to confirm
your selection and go to the next step.
Step 4 Setting the Date
Press the ▲or ▼ button until the screen
displays the correct date. Press the Sbutton
to confirm the date and go to the next step.
Step 5 Setting the Time Format
The meter can be set in the AM/PM 12-hour
or the 24-hour clock format. Press the ▲or ▼
button to select a format. The AM•PM symbol
is not displayed in the 24-hour format.
After selecting the format, press the Sbutton
to go to the next step.

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Step 6 Setting the Hour
Press the ▲or ▼ button until the correct
hour appears. After the hour is set, press
the Sbutton to go to the next step.
Step 7 Setting the Minute
Press the ▲or ▼ button until the correct
minute appears. After setting the minute,
press the S button to go to the next step.
Setting the Sound On/OFF
Step 8
On pressing the ▲or ▼ button, the screen
will display On or OFF. Press the Sbutton to
confirm the selection.
The meter will beep in the following
instances if set to On:
• When the test strip is inserted in the
meter,
Step 9
In this setting, VET mode can be selected; dogs or cats.
On pressing the ▲or ▼button, the screen will display the
or symbol. Press the Sbutton to confirm the setting.
Setting VET Mode (Animal Mode)
Note: The symbol is displayed only when the sound is set
to OFF.
• When the blood or control solution sample
is absorbed into the test strip and the test
starts,
• When the test result is displayed,
• When you press the Sor ▲ button to turn on
the meter,
• When it is time for a preset blood glucose
test.
If the sound is set to OFF, none of the sound
functions will work. After setting the sound,
press the Sbutton to go to the next step.

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Turning on the Hypoglycemia (HYPo) Indicator
Step 10
In this setting, the hypoglycemia (possible low blood sugar) level
can be selected.
'HYPo' will be displayed with the symbol. On pressing the
▲or ▼button, the screen will display 'On' or 'OFF'. Press the
Sbutton when 'On' appears to set the hypoglycemia level.
Press the ▲ or ▼ button until the desired hypoglycemia level
between 20 and 90 mg/dL appears. Press the Sbutton to confirm
the level and go to the next step.
If you do not want to set the indicator, press the Sbutton while
the screen displays 'OFF'.
Caution: Before setting the hypoglycemia level, ask your
veterinarian/veterinary surgeon to help you decide what the
hypoglycemia level is.
Setting the ‘Test Result Reset’ (Deleting the saved test
results)
Step 11
In this setting, the test results saved in the meter can be
deleted. Please note that if you select 'YES', the saved test
results will be deleted and cannot be restored.
'dEL' and 'no1' will be displayed on the screen. Press ▼to
switch between 'YES' or 'no'. Press ▲to select a desired dog
(no 1–4) or cat (no 1–4) to delete the saved test results.
To delete all the saved test results, press the ▲button until the
and symbols, and 'ALL' appear on the screen. Press the
▼button until 'YES' appears on the screen. When 'YES' blinks,
press the Sbutton. All the saved test results will be deleted
from the meter. Refer to the process shown in the figure below.
If you do not want to delete the results, press the Sbutton
while the screen displays 'no'. Then, the screen will return to
step 2. See page 14.

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Checking the System
Notes:
• Use only the VetMate Control Solutions.
• Check the expiration date printed on the bottle. When you first
open a control solution bottle, record the discard date (date
opened plus 3 months) in the space provided on the label.
• Make sure the meter, test strips, and control solution are at room
temperature before testing. Control Solution tests must be done
at room temperature (68–77 ˚F/20–25 ˚C).
• Before using the control solution, shake the bottle. discard the
first few drops and wipe the tip clean.
• Close the control solution vial tightly and store at a temperature
between 46–86 ˚F (8–30 ˚C).
You may do a control solution test:
• When you want to practice the test procedure using the control
solution instead of blood,
• When using the meter for the first time,
• Whenever you open a new vial of test strips,
• If the meter or test strips do not function properly,
• If your pet's behaviors are inconsistent with the blood glucose test
results and you feel that the meter or test strips are not working
properly,
• If you drop or damage the meter.
You may check the meter and test strips using
the VetMate Control Solution. The VetMate Control Solution
contains a known amount of glucose and is used to check
that the meter and the test strips are working properly.
The test strip vials have VetMate Control Solution ranges
printed on their labels. Compare the result displayed on the
meter to the VetMate Control Solution range printed on the
test strip vial. Before using a new meter or a new vial of test
strips, you may conduct a control solution test following
the procedure on pages 21–23.
Control Solution Testing
Step 1
Insert a test strip into the meter’s test strip port,
with the contact bars facing upwards.
Gently push the test strip into the port until the
meter beeps. Be careful not to bend the strip
while pushing it in. The symbol will be
displayed on the screen.
When pressing and holding the ▲button for
3 seconds, the control solution testing will be
ready.
Caution: If all the results you get on testing three times
continuously are within the range printed on the test strip vial,
the meter and test strips are working properly and you may use
them for the blood glucose test.

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Step 2
Shake the VetMate Control
Solution bottle before each test.
Remove the cap and squeeze the
bottle to discard the first drop.
Then wipe the tip with a clean
tissue or cloth. After the symbol
appears on the display, apply
the solution to the narrow edge
of the test strip until the meter
beeps. Make sure the confirmation
window fills completely.
Note: The meter may switch off if the control solution sample
is not applied within 2 minutes of the symbol appearing
on the screen. If the meter turns off, remove the strip, reinsert,
and start from step 1.
Step 3
A test result will appear after the meter
counts down from 5 to 1.
When 'check' is displayed, the result is
stored in the meter’s memory but it is not
included in the averages.
Caution:
• If the results are not within the range on the test strip vial, the
meter and test strip may not work properly. Then, stop using the
meter and contact Customer Service: 1-800-429-5001 Mon–Sat,
9 am–9 pm EST.
• The range printed on the test strip vial is for the VetMate Control
Solution only. It does not have any connection to the blood
glucose level of your dog/cat.
Step 4
Compare the result displayed on the
meter to the range printed on the test
strip vial.
The result should fall within the range.
Used strips should be discarded safely
in disposable containers.

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Note: The VetMate Control Solution can be purchased
separately. Please contact Customer Service at 1-800-429-
5001 Mon–Sat, 9 am–9 pm EST. At all other times, contact your
veterinarian/veterinary surgeon.
Comparing the Control Solution Test Results
The test result of each control solution should be within the range
printed on the label of the test strip vial. Repeat the control solution
test if the test result falls outside of the range. Out of range results
may occur in the following situations:
If results continue to fall outside the range printed on the test
strip vial, the VetMate Test Strip and Meter may not be working
properly. Do not use your system and contact Customer Service
at 1-800-429-5001 Mon–Sat, 9 am–9 pm EST. At all other times,
contact your veterinarian/veterinary surgeon.
• When the control solution bottle was not
shaken well,
• When the meter, test strip, or the control
solution were exposed to high or low
temperatures,
• When the first drop of the control solution
was not discarded or the tip of the bottle was
not wiped clean,
Situations Do This
Repeat the
control solution
test by referring
to the 'Notes'
on page 20.
• When the control solution is past the
expiration date printed on the bottle,
• When the control solution is past its discard
date (the date the bottle was opened plus
three (3) months),
• When the control solution is contaminated.
Discard the used
control solution
and repeat the
test using a new
bottle of control
solution.
Caution: To avoid infection when drawing a sample, do not
use a lancet more than once, and:
• Do not use a lancet that has been used by other dogs/cats.
• Always use a new sterile lancet.
• Keep the lancing device clean.
Using the Lancing Device
Testing
You will need a lancing device in order to collect a blood
sample.
You may use the lancing device included in the VetMate
Blood Glucose Monitoring System or any other medically
approved lancing device.
• Use a soft cloth or tissue to wipe the lancing device.
If necessary, a small amount of alcohol on a soft cloth or
tissue may be used.
Adjustable Tip Lancet Holder
Sliding BarrelRelease Button
Ejection System
Lancet

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Step 1
Wash your hands and sample site with
soap and warm water. Rinse and dry
thoroughly.
Step 2
Unscrew and remove the
lancing device tip.
Step 3
Firmly insert a new lancet into the
lancet holder. Hold the lancet firmly.
Gently twist to pull off protective disk.
Save disk to recap lancet after use.
Replace lancing device tip.
Step 4
Turn the adjustable tip until it is aligned
with the load confirmation window
and release button as shown in the
diagram.
Preparing the Lancing Device
Step 5
The lancing device has six puncture
depth settings (0 for a shallow
puncture, 5 for a deeper puncture).
Choose a depth by rotating the top
portion of the adjustable tip until the
desired number aligns with the arrow.
A beginning setting of three (3) is
recommended.
Step 6
To cock the lancing device, hold the
body of lancing device in one hand and
pull the sliding barrel with the other
hand. The device is loaded when you
feel a click and the load confirmation
window turns red.
Step 7
Insert a test strip with the contact bars facing upwards into the
meter’s test strip port. Push the strip in gently until the meter
beeps. Be careful not to bend the test strip. The symbol will
appear on the screen.
Preparing the Meter and Test Strip

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Step 9
Obtain a blood sample using the lancing device. Place the
device against the test site: the marginal ear vein in both cats
and dogs; paw pad in cats and dogs; leg callus, usually dogs;
inner or outer lip, dogs only. Press the release button. Remove
the device from the sample site. Wait a few seconds for a blood
drop to form. A minimum volume of 0.4 microliter is needed to
fill the confirmation window (actual size of 0.4 µL: ).
Step 8
In this step, VET mode can be selected; dogs or cats. You can
change the pet type between dogs and cats by pressing and
holding the ▼button for 3 seconds. Press the ▲or ▼button
to select a number for your dog or cat. Test results of up to
4 different dogs and cats can be distinguished by selecting
numbers between 1–4 in this step.
Applying Blood Sample
Press and hold the ▼ button.
▲button
▼button
▲button
▼button
Step 10
After the symbol appears on the screen, apply the blood
sample to the narrow end of the test strip till the meter
beeps. If the confirmation window is not filled in time because
of abnormal viscosity (thickness and stickiness) or insufficient
volume, the Er4 message may appear. It is recommended to
place the test strip vertically into the blood sample site as
shown below.
Good Sample Insufficient
Sample
Note: Petroleum jelly may be applied prior to lancing the
site. This can help the blood to form into a droplet and avoid
spilling into the hair.

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Step 11
The test result will appear after the
meter counts down from 5 to 1. The
result will be automatically stored in
the meter’s memory.
Gently apply pressure to the test site
with sterile gauze or cotton wool to help
stop the blood flow.
Step 12
Slide the ejection button to discard
the used strips safely in disposable
container.
If the test strip is removed after the
test result is displayed, the meter
will automatically switch off after 3
seconds.
Note: The meter may switch off if the blood sample is not
applied within 2 minutes of the symbol appearing on the
screen. If the meter turns off, remove the strip and reinsert it,
and apply the blood sample after the symbol appears on
the screen.
Step 1
Unscrew the lancing device tip.
Step 2
Stick the lancet into the saved
protective disk. Push the lancet
ejector forward with the thumb and
simultaneously pull out the sliding
barrel to dispose of the used lancet in a
proper biohazard container.
Discarding Used Lancets
Caution: The lancet is for single use only. Never share or reuse a
lancet. Always dispose of lancets properly.

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HI and Lo Messages
HI Message
The meter displays results between
20–600 mg/dL. 'HI' appears when the blood
glucose level is greater than 600 mg/dL and
indicates severe hyperglycemia (much higher
than normal glucose levels).
If 'HI' is displayed again upon retesting, please
contact your veterinarian/veterinary surgeon
immediately.
Lo Message
'Lo' appears when a test result is less than
20 mg/dL and indicates severe hypoglycemia
(very low glucose levels). If 'Lo' is displayed
again upon retesting, please contact your
veterinarian/veterinary surgeon immediately.
Note: If the error messages persist even though your pet
does not have hyperglycemia or hypoglycemia, please
contact Customer Service: 1-800-429-5001 Mon–Sat, 9 am
–9 pm EST. At all other times or in case of emergency,
contact your veterinarian/veterinary surgeon or emergency
veterinary response.
Consult a veterinarian/veterinary surgeon for the target
glucose values for each animal.
Target Blood Glucose Ranges
Reminders
Time of day
Target ranges from veterinarian/
veterinary surgeon
Unexpected Values : Low or high blood glucose readings can
indicate a potentially serious medical condition. If your pet's
result is unusually high or low, or do not match the way your pet
behaves, repeat the test with a new test strip. If the reading is
inconsistent with the symptoms or if the blood glucose result is
less than 60 mg/dL for dogs and less than 70 mg/dL for cats1) or
higher than 180 mg/dL for dogs and higher than 200 mg/dL for
cats2), contact your veterinarian/veterinary surgeon.
Reference
1. Edward F, Nelson RW, Reusch C, Scott-Moncrieff JC Canine &
Feline Endocrinology. 4th Ed. St. Louis (MO): Saunders; 2015.
2. Rucinsky R, et al. AAJA Diabetes Management Guidelines for
Dogs and Cats. J Am Anim Hosp Assoc 2010;46:215-224.

34 www.i-sens.com www.i-sens.com 35
Test results stored on VetMate meter can be transferred from
the meter to a computer using VetLog software and cable. The
meter screen displays 'Pc' when it is connected to the computer
using the data cable.
You are responsible for properly securing and managing your
PC. If you suspect an adverse cybersecurity event related to
VetMate meter, contact Customer Service at 1-800-429-5001
Mon–Sat, 9 am–9 pm EST.
Transferring Test Results Meter Memory
Additional Functions
Step 1
Press the ▲, ▼ or Sbutton to turn the meter on.
The current date and time will be displayed at
the bottom of the screen for 2 seconds.
A 14-day average value for your dog assigned to
'no 1' will be followed.
Viewing Averages Stored in Memory
Step 2
Press the ▲button to scroll
through the 14-day average
values of pets assigned to
each number.
Press the ▼button to scroll
back through the averages
see previously.
▲button
▼button
The VetMate meter can save up to 500 glucose test results with
time and date. If the memory is full, the oldest test result will
be deleted and the latest test result will be stored. The meter
calculates and displays the averages of total test results from
the last 14 days.

36 www.i-sens.com www.i-sens.com 37
Step 1
Press the ▲or Sbutton to turn the meter on.
The current date and time will be displayed
on the bottom of the screen for 2 seconds. A
14-day average value for your dog assigned to
'no 1' will be followed.
Step 2
Use the ▼button to scroll
through the test results,
starting from the most
recent and ending with the
oldest. Press the ▲ button
to return to the result seen
previously. The test results
will be displayed with the
dates and time following
selected numbers
(no 1–no 4). After checking
the stored test results, press
the Sbutton to turn off the
meter.
Viewing Test Results
▲button
▲button
▼button
▼button
Setting the Alarm Function
Five time-set alarms (alarm 1–5) can be set in the VetMate meter:
Step 1
Without inserting a test strip, press the ▲
and Sbuttons simultaneously for 3 seconds
to enter time alarm mode. 'alarm 1' will be
displayed while 'OFF' blinks on the screen.
Step 2
On pressing the ▼button, 'alarm 1' is set and
'On' is displayed on the screen. Press the ▼
button again to cancel 'alarm 1' and 'OFF' will
blink on the screen.
Step 3
Press the ▲ button to adjust the time of
'alarm 1'.
A number representing the time will blink
on the screen. Press the ▼ button to set
the time.
Setting the Time Alarms (Alarm 1–5)