iSens VetMate User manual

PGUAA-0000064 REV0 2019/10
PGUAA-0000064 REV0 2019/10
User's Manual
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El Sistema de Monitoreo de Glucosa en Sangre

Thank you for choosing the VetMate™ Blood Glucose Monitoring
System. The system provides you with safe, fast, and convenient
blood glucose in vitro (i.e., outside the body) diagnostic
monitoring. You can obtain accurate results of your dog/cat
in just 5 seconds with a small (0.4 µL) blood sample.
Gracias por elegir el Medidor de Glucosa en Sangre VetMate™. El
sistema le provee a Ud. un monitoreo diagnóstico de glucosa en
sangre in vitro (es decir, de uso externo) de manera segura,
rápida y conveniente. Usted puede obtener resultados precisos
en sólo 5 segundos con una pequeña muestra de sangre (0,4 μL).
• No part of this document may be reproduced in any form or by
any means without the prior written consent of i-SENS.
• The information in this manual is correct at the time of printing.
However, i-SENS reserves the right to make any necessary
changes at any time without notice as our policy is one of
continuous improvement.
• Ninguna parte de este documento puede ser reproducida en
cualquier forma o por cualquier medio sin el consentimiento
previo y por escrito de i-SENS.
• La información en este manual es correcta en el momento de
su impresión. Sin embargo, i-SENS se reserva el derecho a
realizar cualquier cambio necesario en cualquier momento sin
previo aviso ya que nuestra política es una de mejora continua.
Manufacturer: i-SENS, Inc.
43, Banpo-daero 28-gil, Seocho-gu,
Seoul 06646, Korea
www.i-sens.com
Contact Customer Service:
1-800-429-5001
9 am–9 pm EST, Monday–Saturday
At all other times or in case of emergency,
contact your veterinarian/veterinary
surgeon or emergency veterinary response.
Fabricante: i-SENS, Inc.
43, Banpo-daero 28-gil, Seocho-gu,
Seoul 06646, Corea
www.i-sens.com
Servicio al Cliente:
1-800-429-5001
09:00 a 21:00 hrs EST, Lunes–Sábado
En diferentes horarios o en casos de
emergencia, contacte a su veterinario/
cirujano veterinario o respuesta veterinaria
de emergencia.
© 2019 i-SENS, Inc. All Rights Reserved.
© 2019 i-SENS, Inc. All Rights Reserved.
Welcome to the VetMate™
Blood Glucose Monitoring System
Bienvenido al Medidor de Glucosa en Sangre
VetMate™

Table of Contents
Information
Important Information: Read This First!...................................................................... 4
Specifications....................................................................................................................... 5
VetMate Blood Glucose Monitoring System............................................................. 6
Replacing the Batteries..................................................................................................... 7
Caring for the System........................................................................................................ 8
VetMate Blood Glucose Test Strip...............................................................................10
VetMate Blood Glucose Meter .....................................................................................12
VetMate Blood Glucose Meter Display......................................................................13
Preparation
Setting Up the System....................................................................................................14
Adjusting the Date and Time...................................................................................14
Setting the Sound On/OFF.......................................................................................16
Setting VET Mode (Animal Mode)..........................................................................17
Turning on the Hypoglycemia (HYPo) Indicator...............................................18
Setting the ‘Test Result Reset’ (Deleting the saved test results)..................19
Checking the System.......................................................................................................20
Control Solution Testing............................................................................................21
Comparing the Control Solution Test Results....................................................24
Testing
Using the Lancing Device..............................................................................................25
Preparing the Lancing Device ................................................................................26
Preparing the Meter and Test Strip........................................................................27
Applying Blood Sample.............................................................................................28
Discarding Used Lancets...........................................................................................31
HI and Lo Messages .........................................................................................................32
Target Blood Glucose Ranges.......................................................................................33
Transferring Test Results.................................................................................................34
Additional Functions
Meter Memory...................................................................................................................35
Viewing Averages Stored in Memory ...................................................................35
Viewing Test Results....................................................................................................36
Setting the Alarm Function...........................................................................................37
Setting the Time Alarms (Alarm 1–5)....................................................................37
Maintenance
Understanding Error Messages ...................................................................................39
General Troubleshooting...............................................................................................42
Performance Characteristics.........................................................................................43
EMC Table ............................................................................................................................46
Warranty Information......................................................................................................48

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Important Information: Read This First!
Information
For optimum safety and benefits, please read the entire
manual contents before using the system.
Intended Use:
VetMate Blood Glucose Monitoring System is used for use
with VetMate Blood Glucose Meters to quantitatively measure
glucose in capillary and venous whole blood samples drawn
by veterinarians or veterinary surgeons for the management
of diabetes in cats and dogs.
• The VetMate Blood Glucose Monitoring System is intended for
use in monitoring glucose samples taken from the dog or cat.
• Glucose in blood samples reacts with the chemical in the test
strip to produce a small electrical current. The VetMate Meter
detects this electrical current and measures the amount of
glucose in the blood sample.
• The VetMate Blood Glucose Meter is designed to minimize
code related errors in monitoring by using the no-coding
function.
• The VetMate Blood Glucose Meter should be used only with
the VetMate Blood Glucose Test Strips.
• An abnormally high or low red blood cell count (hematocrit
level over 65 % or below 15 %) may produce inaccurate
results.
If you need assistance, please contact Customer Service: 1-800-
429-5001 Mon–Sat, 9 am–9 pm EST. At all other times or in case of
emergency, contact your veterinarian/veterinary surgeon.
Specifications
Product specifications
Operating ranges
Measurement range 20–600 mg/dL
Sample size Minimum 0.4 μL
Test time 5 seconds
Sample type Fresh capillary whole blood,
Fresh venous whole blood
Calibration Plasma-equivalent
Assay method Electrochemical
Battery life 3,000 tests
Power Two 3.0 V lithium batteries
(disposable, type CR2032)
Memory 500 test results
Size 92.4 x 51.4 x 21.3 (mm)
Weight 55 g (with batteries)
Temperature 41–113 ˚F (5–45 ˚C)
Relative humidity 10–90 %
Hematocrit 15–65 %
Storage Conditions
Glucose meter
(with batteries) 32–122 ˚F (0–50 ˚C)
Test strip 34–86 ˚F (1–30 ˚C)

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VetMate Blood Glucose Monitoring System
• The VetMate Blood Glucose Control Solution Level A and
B are sold separately and can be purchased by contacting
Customer Service.
• Check all the components after opening the VetMate Blood
Glucose Monitoring System package. The exact contents are
listed on the main box.
• The USB cable for data management software can be ordered
separately. Please contact Customer Service: 1-800-429-5001
Mon–Sat, 9 am–9 pm EST. At all other times, contact your
veterinarian/veterinary surgeon.
VetMate BGM System includes the following items:
* VetMate Blood Glucose Meter
* User's Manual
* Quick Reference Guide
* Batteries
VetMate BGM System may
include the following items:
* VetMate Blood Glucose Test Strips
* Lancets
* Lancing Device
* Logbook
* Carrying Case
The VetMate meter comes with two 3.0 V lithium batteries.
Before using the meter, check the battery compartment and
insert batteries if empty. When the symbol appears on the
display while the meter is in use, the batteries should be replaced
as soon as possible. The test results may not be saved if the
batteries run out.
Replacing the Batteries
Step 1
Make sure the meter is turned off. Push
the cover in the direction of the arrow to
open the battery compartment.
Step 2
Remove the used batteries one at a time.
Slip your index finger under the battery to
lift and pull out as shown. Insert two new
batteries with the + side facing up and make
sure the batteries are inserted firmly.
Step 3
Place the cover on the battery
compartment. Push it down until you hear
the tab click into place.
Note: Removing the meter batteries will not affect the stored
results. However, you may need to reset the meter settings.
See pages 14–19.

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Caring for the System
Use a soft cloth or tissue to wipe the meter exterior. If
necessary, dip the soft cloth or tissue in a small amount of
alcohol.
Do not use organic solvents such as benzene, acetone, or any
household and industrial cleaners that may cause irreparable
damage to the meter.
Caution:
• Do not expose the meter to direct sunlight, heat, or excessive
humidity for an extended period of time.
• Do not let dirt, dust, blood, or water enter into the meter’s test
strip port.
• Do not drop the meter or submit it to strong shock.
• Do not try to fix or alter the meter in any way.
• Strong electromagnetic radiation may interfere with the
proper operation of this device. Keep the device away from
sources of strong electromagnetic radiation, especially when
measuring your pet's blood glucose.
• Keep the meter in a cool and well ventilated place.
• Store all the meter components in the carrying case to prevent
loss and help keep the meter clean.
• Use of the meter adjacent to or stacked with other equipment
should be avoided because it could result in improper
operation. If such use is necessary, the meter and the other
equipment should be observed to verify that they are operating
normally.
Disposal of the meter
If you need to throw your meter away, you should follow
existing policies and procedures of your own country or region.
For information about correct disposal, please contact your
local council or authority. If you need assistance, contact
Customer Service or visit www.i-sens.com.
• Use of accessories, transducers and cables other than those
specified or provided by i-SENS could result in increased
electromagnetic emissions or decreased electromagnetic
immunity of the meter and result in improper operation.
• Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be
used no closer than 30 cm (12 inches) to any part of the meter,
including cables specified by i-SENS.
Otherwise, degradation of the performance of the meter could
result.

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VetMate Blood Glucose Test Strip
The VetMate Blood Glucose Monitoring System measures
blood glucose quickly and accurately. It automatically absorbs
the small blood sample applied to the narrow edge of the strip.
Contact bars
Gently push the test strip, with its
contact bars facing up, into the test
strip port of meter
Confirmation window
Check here to see whether
sufficient blood sample has been
applied
Edge to apply blood sample
Apply blood sample here for testing
Insert
Warning!
• Apply fresh whole capillary blood to the test strip. Fresh venous
whole blood may also be used only if drawn by veterinarian/
veterinary surgeon.
• Fresh venous whole blood specimens containing the
anticoagulants EDTA and Heparin is acceptable. Iodoacetate or
fluoride/oxalate are not recommended.
• Do not reuse test strips.
• Do not use test strips past the expiration or discard date.
• Test strips in new, unopened vials and test strips in vials that
have been opened can be used up until the expiration date
printed on the test strip box and vial label if the test strips are
used according to its storage and handling methods.
• Store test strips in a cool and dry place at a temperature
between 34–86 °F (1–30 ˚C) and 10–90 % Relative Humidity.
• Keep test strips away from direct sunlight or heat and do not
freeze.
• Store test strips only in their original vial.
• Close the vial tightly after taking out a test strip for testing and
use the strip immediately.
• Handle test strips only with clean and dry hands.
• Do not bend, cut, or alter test strips in any way.
• For detailed storage and usage information, refer to the
VetMate test strip package insert.
Caution:
• Keep the meter and testing supplies away from young
children or pets.
• Drying agents in the vial cap may be harmful if inhaled or
swallowed and may cause skin or eye irritation.

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VetMate Blood Glucose Meter
Data Port
Used to transfer data
from the meter to
a computer with
a cable
▲Button
Selects or changes
information
Display
Shows results,
messages
Ejection Button
Slide down to
discard the used
test strips
Test Strip Port
Insert test strip here
▼Button
Selects or
changes
information
S Button
Turns the meter on/
off and confirms
menu selections
Note:
• The cable for data management software can be ordered
separately. Please contact Customer Service: 1-800-429-
5001 Mon–Sat, 9 am–9 pm EST.
• The unit of measurement is fixed and it cannot be changed
by the user.
VetMate Blood Glucose Meter Display
Display Segment Check
It is recommended to check if the display screen on the meter
matches the illustration below every time the meter turns on.
Do not use the meter if the display screen does not exactly
match the illustration as the meter may show incorrect results.
mem
Appears when test
results stored in
the memory are
displayed
alarm
Appears when the
time alarm has been
set
Hypoglycemia
symbol
Appears when
the test result is
below the pre-set
hypoglycemic level
Mute symbol
Appears only when
the sound is set to
OFF Battery symbol
Indicates meter
battery is running
low and needs to
be replaced
check
Appears when the
control solution test
results are saved or
displayed
Test results
Blood insertion
symbol
Indicates the meter
is ready for the
application of a drop
of blood or control
solution
Month Day Hour Minute
Animal symbol
Shows the set
animal (dog/cat)
mode, Can be
changed in SET mode
or immediately prior
to blood insertion

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Setting Up the System
Preparation
Press and hold the Sbutton for 3 seconds to enter SET mode.
After all settings are finished, press and hold the Sbutton for 3
seconds to turn off the meter.
Press the ▲or ▼button to reach the accurate value. Press and
hold the ▲or ▼button to scroll faster.
Adjusting the Date and Time
Step 1 Entering SET Mode
Press and hold the Sbutton for 3 seconds.
After all the segments flash across the
screen, 'SET' will be displayed on the
screen. Press the Sbutton again to go to
the next step.
Step 2 Setting the Year
Press the ▲or ▼button to adjust until
the correct year appears. After setting the
year, press the Sbutton to confirm your
selection and go to the next step.
Step 3 Setting the Month
A number indicating the month will blink on
the bottom left corner of the screen.
Press the ▲ or ▼button until the correct
month appears. Press the Sbutton to confirm
your selection and go to the next step.
Step 4 Setting the Date
Press the ▲or ▼ button until the screen
displays the correct date. Press the Sbutton
to confirm the date and go to the next step.
Step 5 Setting the Time Format
The meter can be set in the AM/PM 12-hour
or the 24-hour clock format. Press the ▲or ▼
button to select a format. The AM•PM symbol
is not displayed in the 24-hour format.
After selecting the format, press the Sbutton
to go to the next step.

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Step 6 Setting the Hour
Press the ▲or ▼ button until the correct
hour appears. After the hour is set, press
the Sbutton to go to the next step.
Step 7 Setting the Minute
Press the ▲or ▼ button until the correct
minute appears. After setting the minute,
press the S button to go to the next step.
Setting the Sound On/OFF
Step 8
On pressing the ▲or ▼ button, the screen
will display On or OFF. Press the Sbutton to
confirm the selection.
The meter will beep in the following
instances if set to On:
• When the test strip is inserted in the
meter,
Step 9
In this setting, VET mode can be selected; dogs or cats.
On pressing the ▲or ▼button, the screen will display the
or symbol. Press the Sbutton to confirm the setting.
Setting VET Mode (Animal Mode)
Note: The symbol is displayed only when the sound is set
to OFF.
• When the blood or control solution sample
is absorbed into the test strip and the test
starts,
• When the test result is displayed,
• When you press the Sor ▲ button to turn on
the meter,
• When it is time for a preset blood glucose
test.
If the sound is set to OFF, none of the sound
functions will work. After setting the sound,
press the Sbutton to go to the next step.