ISG INFRASYS X380 User manual

© 2013, Infrared Systems Group
Rev. #1
Operating
Manual
English
CLICK ANYWHERE ON THIS PAGE TO RETURN TO
THERMOGRAPHY INFORMATION at InspectApedia.com

1.0 Contents
1.0 Introduction 3
1.1 About Your Product 3
1.2 More Information 3
2.0 Regulatory Information 4
2.1 Declaration of Conformity 4
2.2 Safe Disposal 4
2.3 Export Obligations 4
2.4 End User Licence Standard Conditions 4
2.5 Safety Warnings and Exclusions 5
3.0 Getting Started 7
3.1 Parts and Controls 7
3.2 Charging the Battery 7
3.3 Inserting and Removing the Battery 8
4.0 General Operation 9
4.1 Power On and O 9
4.2 On-screen Display 9
4.3 Annotations and Meanings 9
4.4 Focus Range 10
4.5 Over-Temperature Warning 10
4.6 About Intelligent Focus 10
4.7 Intelligent Focus Sensitivity Modes 10
4.8 Color Reference Bar 11
4.9 Direct Temperature Measurement 11
5.0 Advanced Operation 12
5.1 Laser Assist 12
5.2 Video Capture (optional) 12
5.3 Zoom (optional) 13
5.4 Spot Tracker (optional) 13
5.5 Freeze Frame (optional) 13
6.0 TechnicalSpecifications 14
6.1 Engine Characteristics 14
6.2 Performance Characteristics 14
6.3 Physical Characteristics 14
6.4 Display & Optical Characteristics 14
6.5 Power Characteristics 14
6.6 Operational Characteristics 15
6.7 Desktop Charger 15
6.8 Truck Charger 15
7.0 Additional Information 16
7.1 Maintenance Information 16
7.2 Service/Repair Procedure 16
7.3 Warranty Agreement 17
8.0 Trouble Shooting 19
8.1 Power and Charging 19
8.2 Performance and Imaging 19

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1.0 Introduction
1.1 About Your Product
Thank you for purchasing your brand new, high-specicaon thermal imaging product from ISG Infrasys. Your product has
been designed and manufactured in our technical facility, where it has been tested to meet the requirements of the ISO
9001 quality standards.
All informaon provided in this and any other documentaon enclosed with your product is correct at me of going
to print and is subject to change without nocaon. For the purposes of these documents, Infrared Systems Group is
somemes referred to as ‘ISG INFRASYS’. ISG Infrasys is a trading name of Infrared Systems Group.
The images used in this Operang Manual may represent a dierent product to the one you have purchased, however
it’s funconality is exactly the same unless otherwise stated.
We strongly recommend that you read through the Regulatory Informaon in the next secon of this Operang Manual
prior to using your thermal imaging product for the rst me.
1.2 More Informaon
Should you have any quesons with regard to this or any other ISG INFRASYS thermal imaging product, please contact our
Customer Services team:
North & South America Europe & ROW
Infrared Systems Group LLC Infrared Systems Group Ltd.
305 Pey Road Unit 14 Repton Court
Lawrenceville Basildon
Georgia Essex
30043 SS13 1LN
USA United Kingdom
[phone] [phone]
info@isgre.com info@isgre.co.uk
www.isgre.com www.isgre.co.uk

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2.0 Regulatory Information
2.1 Declaraon of Conformity
The EC Declaraon of Conformity for your model of ISG INFRASYS thermal imager is supplied as a separate document on
your Product Documents CD-ROM.
2.2 Safe Disposal
This symbol indicates the requirement for a separate waste collecon for electronic equipment, baeries and
accumulators. All ISG INFRASYS products displaying this symbol must be disposed of or recycled in accordance
with EU Direcves 2002/96/EC (WEEE) and 2006/66/EC (baeries).
This procedure is described as follows:
Upon reaching the end of its useful life, the thermal imager must be returned to Infrared Systems Group for suitable
disposal under the WEEE direcves. ISG INFRASYS will arrange collecon at our expense, when noed that the item is no
longer required.
Accessory items requiring safe disposal, including baery packs, can be disposed of locally under the regulatory direcves
of your local authority.
2.3 Export Obligaons
This infrared camera is considered dual-use military equipment and is export controlled under DOC CCL 6a003. It is a
criminal act to export this camera and any of its components thereof outside the United States without obtaining an
approved export license.
If you wish to export these items, please nofy ISG / INFRASYS for assistance in obtaining the proper export documentaon.
2.4 Safety Warnings and Exclusions
All users of ISG INFRASYS thermal imagers must read the following safety warnings and exclusions carefully.
1) ISG INFRASYS thermal imagers must only be used by personnel familiar with the usage and limitaons of a
thermal imaging device, including a general understanding of thermal images and how they are interpreted. It is
recommended that the user has gained experience with its usage in simulated emergency condions, such as a
controlled live burn situaon. Usage of the ISG INFRASYS thermal imager by unauthorized, unfamiliar or untrained
users in a hazardous atmosphere may result in injury or death.
2) The ISG INFRASYS thermal imager is not life support equipment and should not be used as such.
3) The ISG INFRASYS thermal imager provides a thermal image in normal vision-impairing condions and is designed
to augment any of your exisng Standard Operang Procedures. Failure to follow Standard Operang Procedures
in a hazardous atmosphere may result in disorientaon, injury or death, in the unlikely event that the equipment
should fail.
4) Always perform a visual check on the equipment prior to use to validate that it has not been damaged or degraded.
5) Never use the ISG INFRASYS thermal imager as the sole source of navigaon. If system failure occurs, you may
become disoriented or lost in a hosle environment, which could result in injury or death.
6) The ISG INFRASYS thermal imager is a complex, electro-opcal piece of equipment and, just like any other piece of
machinery or electronic system, is subject to potenal failures. Should a failure occur, the user will no longer have
access to the thermal images provided by the thermal imager. Taccal usage of this equipment must not deviate
from Standard Operang Procedures used by personnel who do not have the benet of the equipment.

5
7) While every eort has been made to ensure that your ISG INFRASYS thermal imager is both tough and reliable,
the thermal imager is a sophiscated electro-opcal system that will fail if it is abused or exposed to environments
beyond its design envelope.
8) Repeated exposure to high temperature environments without adequate periods for the unit to self-cool may
result in degradaon or loss of the thermal image, or damage to the internal components. Be sure to allow
adequate cool-down periods between high temperature exposures.
9) The ISG INFRASYS thermal imager will not provide images through glass, water, or shiny objects. These surfaces
act like reecve mirrors to the system.
10) The ISG INFRASYS thermal imager will not provide thermal images underwater.
11) Baeries supplied with the ISG INFRASYS thermal imager have been selected for specic performance values.
Replacement baeries must be obtained ONLY from an authorized ISG INFRASYS service center. In addion:
• Never try to dispose of the baery pack by burning or through exposure to a heang device such as a
microwave oven – it could explode and cause injury.
• Never try to disassemble, repair or otherwise tamper with a baery pack.
• Never short-circuit the baery pack by contacng the terminals with a metal object.
• Never puncture the baery pack with a sharp object or strike with a hammer or other object.
12) Users should be conscious of the baery life. Only enter a hazardous environment when a full baery charge is
indicated on the baery charge indicator.
13) Failure to exit a hosle environment immediately on observaon of the low baery warning may result in system
failure in a hosle environment, which could result in injury or death.
14) The ISG INFRASYS thermal imager must be serviced only by authorized personnel. The thermal imager contains
high voltage components and therefore, the user should never remove the cover due to risk of shock.

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3.0 Getting Started
3.1 Parts and Controls
1) Lens window
2) Charging contacts
3) Laser Assist
4) Baery compartment
5) Lanyard ‘D’ ring
6) LCD Display
7) Power buon & LED
8) Buon panel
3.2 Charging the Baery
Informaon
All Baeries require a 14-hour charge cycle before the product’s rst use. Upon inserng the baery into the charger, a
short delay may occur prior to the iniaon of the charging sequence.
WARNING
Do not expose the baery charger unit and/or power adapter to rain or moisture.
Do not aempt to use a charging device to charge a non-ISG INFRASYS approved baery.
To install your Truck Charger, please refer to the installaon guide enclosed.
Always check the charging device is in good working order before each use.
Using a Desktop Charger
1) Connect mains adapter to charger, then connect to
mains power outlet and switch on power.
2) Wait for the charger to start up.
3) Insert the baery into the charger.
Using a Truck Charger
1) Install device (see installaon guide).
2) Insert thermal imager and/or spare baery into
charger.
3) Release thermal imager and/or spare baery from
charger.

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LED Indicators
1) Power on
2) Baery charging
3) Baery charged
4) Baery failure
3.3 Inserng and Removing the Baery
Inserng the Baery
1) Insert the baery into the baery compartment.
2) Twist clockwise to lock.
Removing the Baery
1) Twist counter-clockwise to lock.
2) Slide the baery out of the compartment.

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4.0 General Operation
4.1 Power On and O
WARNING
Always t a fully charged baery prior to use in an emergency operaon.
Never disconnect the baery without undertaking the turn o procedure.
Power On
1) Press the Power buon. LED lights connuously.
2) Start-up screen is displayed, signifying that the start-
up sequence has been iniated.
3) Live thermal image is displayed with a DTM readout
given in the boom right corner to signify the thermal
imager is operang in Normal Imaging Mode.
Power O
1) Press and hold the Power buon.
2) Release when the thermal imagers powers down
or when the mer next to the Power O icon ( )
reaches 0. The power o sequence will be aborted
if the Power buon is released prior to the thermal
imager powering o.
4.2 On-screen Display
1) Mode
2) DTM Crosshair
3) Baery Status Bar
4) DTM readout
5) Color Reference Bar
4.3 Annotaons and Meanings
1) DTM Crosshair
2) Baery 100%
3) Baery 75%
4) Baery 50%
5) Baery 25%
6) Baery <5% (ashing)
7) Over-Temperature Warning
8) High Sensivity Mode
9) Mid Sensivity Mode
10) Low Sensivity Mode
11) Power O

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4.4 Focus Range
This product has an approximate focus range of 3 . (1.0
metre) to innity (∞).
This means that objects that are imaged from less than 3 .
away may appear slightly blurred on the display.
4.5 Over-Temperature Warning
This indicator ( ) signies that the thermal imager’s internal electronics have reached temperatures outside normal
operang range, and therefore the thermal imager will shut down to preserve its life.
The thermal imager’s Over-Temperature Warning indicator will be displayed 30-seconds before the shutdown sequence
is iniated.
4.6 About Intelligent Focus
The Intelligent Focus feature enhances the thermal imager’s usability by enabling the user to opmise it’s imaging
performance based on the surrounding environment.
A trained and experienced user can enhance his vision by forcing the camera to operate in what he feels is the most
appropriate Sensivity Mode seng for a specic environment, at a specic me.
The thermal imager will automacally select what it believes to be the most appropriate Sensivity Mode, unless the user
chooses to override this seng. The user selects an alternave Sensivity Mode by simply poinng the thermal imager’s
crosshair at the desired object.
4.7 Intelligent Focus Sensivity Modes
High Sense Mode
This mode is automacally acvated when objects in its eld
of view are at room temperature or cooler. For example,
when you acvate your thermal imager and look around the
re staon, it will most likely be operang in High Sensivity
Mode. Likewise, High Sensivity Mode is automacally
selected when you are searching or navigang in a cold
smoke-lled basement.
Mid Sense Mode
This mode is automacally acvated when the temperature
of objects in its eld of view is elevated. This mode is
automacally acvated when there are objects in the eld of
view that are generally greater than 150°F or 65°C.
1000+ Plus Mode
This mode is automacally selected when the enre eld of
view exceeds 475°F or 240°C, or when the crosshair in the
center of the viewing screen is directed to objects that are
generally greater than 475°F or 240°C. While operang in
this mode, the thermal imager is capable of imaging objects
that are in excess of 2000°F or 1000°C.

10
4.8 Color Reference Bar
The Color Reference Bar provides a visual indicaon of
the range of scene temperatures detected. It is displayed
on the right-hand edge of the screen and provides a point
of reference for the user to quickly idenfy the dierent
temperature ranges in the scene.
4.9 Direct Temperature Measurement
The Direct Temperature Measurement (DTM) feature gives a temperature readout of a xed point on the screen. The DTM
feature is accurate to ±5° for 32°F - 200°F (0°C - 100 °C), and ±10% for 201°F - 2000°F (100°C- 1000°C).
Informaon
The measured temperature is based on an assumed target emissivity of 0.95.
The measurement indicated is not a measure of air temperature.
Unless otherwise specied at the me of order, the unit of measurement (i.e Celsius or Fahrenheit) is preset at the factory
to the normal standard for the designated country.

5.0 Advanced Operation
5.1 Laser Assist
The Laser Assist enables the user to highlight the locaon of hot spots, extension or other hazards to team members,
helping to improve communicaon.
WARNING
Never aim the Laser Assist into a person’s face or eyes as this may
cause permanent damage.
Laser Assist On
1) Press and hold the Blue Buon.
2) The laser beam is enabled.
Laser Assist O
1) Release the Blue buon.
5.2 Video Capture (oponal)
Video Capture enables the user to record and save videos and sll images, for review at a later date.
To Capture a Sll Image
1) Press the Video Capture buon.
2) The LED lights red momentarily.
To Record a Video
1) Press and hold the Video Capture buon for 3
seconds (approx.).
2) The LED ashes red and green alternately.
3) Press the Video Capture buon to Stop.
To Download Saved Files
1) Insert the Mini-USB lead into the connector on the
camera.
2) Insert the USB lead into the port on your PC.
3) Follow the on-screen prompts to view saved les or
select mass storage device via My Computer.
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5.3 Zoom (oponal)
The Zoom feature enables the user to magnify the on-screen image to enhance imaging performance from a distance.
Zoom On
1) From Normal Imaging Mode, press the Zoom buon.
2) The live image is magnied by a factor of 2.
3) To operate with X4 Zoom, press the Zoom buon
again.
4) The live image is magnied by a factor of 4.
Zoom O
1) Press the Zoom buon to exit.
5.4 Spot Tracker (oponal)
The Spot Tracker enables the user to track the hoest or the coldest object in the scene, and measures its temperature.
Informaon
The DTM temperature readout shall be removed whilst the Spot Tracker is in use.
Spot Tracker On
1) From Normal Imaging Mode, press the Spot Tracker
buon.
2) The Spot Tracker crosshair tracks the hoest pixel in
the scene and displays its temperature on-screen.
3) To operate with Cold Spot Tracker, press the Spot
Tracker buon again.
4) The Spot Tracker crosshair tracks the coldest pixel in
the scene and displays its temperature on-screen.
Spot Tracker O
1) Press the Spot Tracker buon to exit.
5.5 Freeze Frame (oponal)
The Freeze Frame funcon enables you to capture a snapshot image of the scene for quick review.
Informaon
The Freeze Frame funcon will temporarily disable all other
features of the thermal imager whilst in use.
Freeze Frame On
1) From Normal Imaging Mode, press the Freeze Frame
buon.
2) The image is temporarily suspended.
Freeze Frame O
1) Press the Freeze Frame buon to exit.
12

13
6.0 TechnicalSpecifications
Characteriscs
6.1 Engine Characteriscs
Detector Type: Uncooled Microbolometer
Sensor Material: Amorphous Silicon
Resoluon: 384 x 288
Spectral Response: 8 µm to 14 µm
Sensivity (nominal): <50 mK
Scene Update Rate: 50 Hz
Dynamic Range: >2000°F / >1000°C
Thermoelectric Cooler: None required
6.2 Performance Characteriscs
Modes of Operaon: Three
Operang Duraon: 20 mins @ 250°F (120°C), 8 mins @ 500°F (260°C)
Operang Temperature: -30°F (-35°C) to ~850°F (~450°C) (limited exposure)
Storage Temperature: -15°F (-25°C) to 55°C (130°F) when in carry case
DTM Range: -40°F (-40°C) to 2000°F (1000°C)
Spot Measurement Rao: 480:1
6.3 Physical Characteriscs
Dimensions (L x W x H): 5“ x 4.5” x 9“ / 130 mm x 115 mm x 225 mm
Weight (excluding baery): 2.1 lbs / 0.95 kg
Shell Material: Radel
Shell Color: Black
Hand-strap Material: Kevlar
IR Protecon Window Material: Germanium
Water Resistant: IP67, submerged at 3  (1.0 m) for 30 mins
Drop Tested: 6’ 6” / 2.0 metres
Intrinsic Safety Compliance: ANSI/ISA-12.12.01-2007 (pending)
6.4 Display & Opcal Characteriscs
Display Technology: LCD
Display Size (diagonal): 3.5” / 90 mm
Luminance: 250 cd / m2
Focus Range: 1.0 m to ∞
Field of View (diagonal): 54˚
6.5 Power Characteriscs
Baery Technology: Li-Ion
Baery Weight: 7 oz / 0.2 kg
Operang Time: 4 hours (nominal)

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Recharge Time (nominal): <2.5 hours
Recharge Cycles: 1000+
6.6 Operaonal Characteriscs
Pushbuon Controls: 1, 3 or 5 buon conguraons
Start-up Time: < 10 seconds
Image Opmizaon: Automac
Colorizaon: Dual-transparent color
Laser Pointer: Yes
Zoom: X2 and x4
6.7 Desktop Charger
Dimensions (L x W x H): 6” x 6” x 6.5” / 155 mm x 155 mm x 165 mm
Weight: 9 oz / 0.26 kg
Operang Temperature: 32°F (0°C) to 85°F (30°C)
Storage Temperature: -5°F (-20°C) to 130°F (55°C)
PSU Supply Voltage: 12 V
Operang Voltage: 8 V nominal
Sealing: IP20
6.8 Truck Charger
Dimensions (L x W x H): 9” x 8” x 5” / 225 mm x 205 mm x 125 mm
Weight: 2.1 lbs / 0.95 kg
Operang Temperature: 32°F (0°C) to 85°F (30°C)
Storage Temperature: -5°F (-20°C) to 130°F (55°C)
PSU Supply Voltage: 12 - 24 V
Operang Voltage: 8 V nominal
Sealing: IP20

15
7.0 Additional Information
7.1 Maintenance Informaon
Following use, the thermal imager should always be cleaned and inspected for damage. In the event of damage being
detected (for example, cracked or broken window or housing), the thermal imager should be withdrawn from service
immediately and returned to an authorized service center for repair.
The thermal imager should be cleaned using warm soapy water and non-abrasive cleaners. Allow the thermal imager to
dry before replacing it into the carry case.
Ensure all baery contacts of the thermal imager and the baeries are clean and free from debris as this may prevent
electrical connecon.
It is recommended that the IR window and display be treated with an-fog soluons as used on SCBA/BA facemasks.
To ensure long service life, it is recommended that the thermal imager and its accessories are stored in a temperate
environment (15°C to 25°C, moderate humidity) at all mes.
The baeries should always be removed from the thermal imager before storage for extended periods.
7.2 Service/Repair Procedure
In the event your product requires a service or repair, we encourage you to contact your nearest Service Center as soon as
possible either via our website, email or phone, and provide the following informaon:
• Company name
• Contact name
• Contact email address
• Return address
• Product model
• Serial number (located in the baery compartment)
• Fault report (if applicable)
On receipt of this informaon, we will then issue a Returned Material Authorizaon (RMA) number which will need to be
displayed prominently on the package containing the product. Under no circumstances should an item be shipped back to
us without an RMA number as this makes it impossible to track and may result in your item being lost in transit.
Please ship the item(s) to your nearest ISG Infrasys Authorized Repair Center:
North & South America Europe & ROW
ISG Infrasys USA ISG Infrasys UK
305 Pey Road, Ste. B Unit 14 Repton Court
Lawrenceville Basildon
Georgia Essex
30043 SS13 1LN
USA United Kingdom
ATTN: RMA#________ ATTN: RMA#________
Informaon
Prior to returning the thermal imager, the device should be fully decontaminated. ISG INFRASYS reserves the right to
return the unit to the user for decontaminaon.
When shipping a product back to ISG INFRASYS, if possible, place the item inside its original shipping container and ensure
it is appropriately sealed. For any camera repair or service, it is recommended that all accessory items (e.g. baeries,
charger etc.) are also returned for inspecon. ISG INFRASYS shall not be responsible for damage/loss incurred in transit.

16
7.3 Warranty Agreement
I SG /INFRASYS warrants the X380 thermal imager to the original owner to be free of defects in material and workmanship
under intended use and service for one year from the date of purchase. ISG / INFRASYS’ obligaon under this warranty is
limited to the replacement or repair, at ISG / INFRASYS’ opon, of arcles if returned to ISG / INFRASYS in Georgia, or an
authorized distributor, with shipping charges prepaid by the owner, and which, upon inspecon by ISG / INFRASYS, shall
prove to have been defecve in normal, “intended use” and service. Maintenance and eld replaceable items (baeries,
baery chargers, AC/DC adaptors, straps, display covers and all accessories), if defecve, are covered under warranty for
a ninety (90) day period.
This warranty does not apply to equipment malfuncon or damage resulng from accident, alteraon, misuse, or non-
intended abuse of the equipment including, but not limited to, power surges, over exposure to heat, defecve power
supply, abnormal wear and tear or other perils outside the design tolerances of the system. In addion, this warranty
does not apply to elastomeric or rubber components since they can be adversely aected by undue exposure to heat,
sun, water, ozone, or other deteriorave elements. The decision as to what constutes normal use shall be made solely by
ISG / INFRASYS.
To maintain this warranty, the purchaser must perform maintenance and inspecons as prescribed in the operaon and
maintenance manual which shall include prompt replacement or repair of defecve parts.
This warranty is expressed in lieu of all other warranes, expressed or implied, and all other obligaons and liabilies
on ISG / INFRASYS’ part. ISG / INFRASYS neither assumes nor authorizes any other rm or person to assume on ISG /
INFRASYS’ behalf any liability in any way connected to the sale of ISG / INFRASYS Products.
Warranty Disclaimer
This warranty shall be null and void if ISG INFRASYS determines that the thermal imager or its accessories have been
damaged by neglect, misuse, accident, abuse, power surges, over-exposure to heat, abnormal wear and tear, or other
perils outside the design tolerances of the thermal imager.
The following addional condions shall void all warranes:
• Unauthorized repair, modicaon or alteraon of the thermal imager and/or its accessories
• Damage caused by failure to use and/or maintain the thermal imager and/or its accessories in accordance
with the manufacturer’s wrien instrucons
• Damage in shipping
• Damage caused by use of a non-approved baery or baery charger
• Non-service related damage
• Damage caused by improper storage or transportaon
Informaon
THE USE OF NON-FACTORY AUTHORISED PARTS OR COMPONENTS, OR FAILURE TO MAINTAIN AND USE THE SYSTEM AS
DIRECTED IN THE OPERATING MANUAL, VOIDS ALL WARRANTIES.
Responsibilies of ISG INFRASYS Under The Warranty
Provided the end user/distributor detects and reports (in wring) defects to ISG INFRASYS within the warranty period, ISG
INFRASYS shall either repair or replace either the components or the System, at its sole opon, once its responsibility has
been determined under the warranty. This repair/replacement shall be the user’s sole and exclusive remedy.
ISG INFRASYS shall determine responsibility under the warranty and advise the end user/distributor of warranty coverage
or any charges associated with repair/replacement of components or the system outside warranty-covered repair/
replacement.
Following a warranty repair by ISG INFRASYS, all carriage costs associated with the shipment of the material back to the
end user/distributor, shall be borne by ISG INFRASYS.
Any such repair, whether under warranty or otherwise, shall not be construed as an extension of the warranty period.

17
Responsibilies of the End User and/or Distributor Under the Warranty
To maximise speed of return and repair, ISG INFRASYS operates the Service Direct facility, available to all customers –
please contact ISG INFRASYS for full details and to obtain an RMA code (see below). In all other cases, the end user shall
return the unit to the authorised ISG INFRASYS distributor from whom the thermal imager was purchased. Thereaer it is
the responsibility of the distributor to return the unit in accordance with the instrucons herein.
The end user/distributor shall obtain a Returned Material Authorisaon (RMA) code prior to returning the thermal imager
or accessory. The end user/distributor shall ship the returned materials to ISG INFRASYS with the RMA code prominently
displayed on the outside of the packaging and a headed leer with the return address and a brief descripon of the fault
placed inside the package.
Non-Warranty Repairs
In the event that ISG INFRASYS determines that the repair is not covered by the warranty, ISG INFRASYS shall inform
the end user/distributor and provide an esmated cost of repair. Upon receipt of a purchase order from the end user/
distributor, ISG INFRASYS shall undertake the repair and return the thermal imager. All carriage, insurance and freight costs
shall be borne by the end user/distributor. Any such repair, whether under warranty or otherwise, shall not be construed
as an extension of the warranty period.
Transfer of the Warranty
ISG INFRASYS’s obligaons under this warranty are limited to the original end user unless prior wrien consent has been
issued by ISG INFRASYS to transfer the Product to another locaon, end user or applicaon.

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8.0 Trouble Shooting
If you are experiencing problems with your product, please refer to this checklist. If the problem persists, please contact
ISG INFRASYS Customer Services or your local distributor.
8.1 Power and Charging
Issues Soluons
Thermal imager will not turn on Ensure baery is inserted correctly and is fully charged
LED will not light Ensure baery is inserted correctly
Thermal imager switches o by itself Replace/charge the baery
Baery will not charge Clean baery charging contacts
8.2 Performance and Imaging
Issues Soluons
Power is on but screen is black Ensure no water or glass items are impeding the view
Image is a reecon of the user Ensure no obstacles are impeding the view
Image appears blurred Ensure the lens window is clean
Thermal imager will not focus Ensure the lens window is clean

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