Jabra Engage 50 II User manual

User manual
Engage 50 II
Jabra

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REV A
© 2022 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Declaration of Conformity can be found on
www.jabra.com/doc
MADE IN CHINA
MODEL: HSC160;ENC160

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1. Welcome.........................................6
2. Jabra Engage 50 II overview......7
2.1 Stereo variant
2.2 Mono variant
2.3 Included accessories
2.4 Optional accessories
3. How to wear................................ 10
3.1 Position the microphone
4. How to connect.......................... 12
4.1 Connect directly to a computer
4.2 Connect to a computer using Jabra Engage 50
II Link
4.3 Connect to mobile devices
4.4 Connect using the extension cable
5. How to use ................................. 16
5.1 Jabra Engage 50 II Link controls (Microsoft
Teams variant)
5.2 Jabra Engage 50 II Link controls (UC variant)
5.3 Reconfigure the button controls
5.4 Jabra Engage 50 II Link status LEDs
5.5 Busylight
5.6 SmartRinger

5
5.7 Sidetone
5.8 Reverse audio channels
6. Software ...................................... 22
6.1 Jabra Direct
6.2 Jabra Xpress
6.3 Jabra Engage+
6.4 Firmware update
7. Support ........................................ 24
7.1 FAQ
7.2 How to care for your device
7.3 Replacement accessories

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1. Welcome
Thank you for using the Jabra Engage 50 II. We
hope you will enjoy it!
Jabra Engage 50 II features
• World’s best headset for clear customer calls
• Real-time insights improve call quality
• Comfort all day, with a secure, adaptive fit
• Tough and durable, with a three-year
warranty
• Advanced speakers so you never miss a word
• Protect your hearing with our advanced
features
• BalancedVoice™ makes speech clearer
• Adjustable ringer makes missed calls a thing
of the past
• Works with leading contact center platforms
and virtual meeting apps
• Busylight shows colleagues when you’re on a
call

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2. Jabra Engage 50 II
overview
2.1 Stereo variant
USB-A
USB-A
USB-A
USB-C
USB-C
USB-C
Jabra Engage 50 II with Link
(Microsoft Teams version)
Jabra Engage 50 II with Link
(UC version)
Jabra Engage 50 II
(Headset only)

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2.2 Mono variant
USB-A
USB-A
USB-A
USB-C
USB-C
USB-C
Jabra Engage 50 II with Link
(Microsoft Teams version)
Jabra Engage 50 II with Link
(UC version)
Jabra Engage 50 II
(Headset only)

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2.3 Included accessories
Carry pouch
2.4 Optional accessories
Optional accessories and replacement parts
(ear cushions, etc.) can be purchased online at
jabra.com/accessories.
120cm USB-C to USB-A extension cable
120cm USB-C to USB-C extension cable

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3. How to wear
Wear the Jabra Engage 50 II and adjust the
headband for a more comfortable fit.
jabra
For optimal comfort, the mono headset should
be worn with the T-bar high on the side of the
head, not on the ear.

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3.1 Position the microphone
For optimal call quality, position the
microphone close to the mouth (approx. 1/2”
or 12mm).
1/2” or
12mm
jabra
jabra

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4. How to connect
4.1 Connect directly to a computer
Plug the Jabra Engage 50 II into a USB port on
your computer.
Ensure the Jabra Engage 50 II is set as the
default audio device for the speaker and
microphone in your audio settings.
It is recommended to download and install
Jabra Direct and Jabra Engage+ to support,
manage, enable optimal functionality, and track
real-time call insights for your Jabra Engage 50
II.
Download via jabra.com/direct and jabra.com/engage+

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4.2 Connect to a computer using Jabra
Engage 50 II Link
Connect the Jabra Engage 50 II with a Jabra
Engage 50 II Link and then plug the Jabra
Engage 50 II Link into a USB port on the
computer.
Ensure the Jabra Engage 50 II is set as the
default audio device for the speaker and
microphone in your audio settings.
It is recommended to download and install
Jabra Direct and Jabra Engage+ to support,
manage, enable optimal functionality, and track
real-time call insights for your Jabra Engage 50
II.
Download via jabra.com/direct and jabra.com/engage+

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4.3 Connect to mobile devices
Plug the Jabra Engage 50 II into a USB-C port
on your mobile device. Not all USB-C devices
or apps support an audio connection with the
Jabra Engage 50 II.

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4.4 Connect using the extension cable
Plug the Jabra Engage 50 II into the USB-C port
on the extension cable, and then plug the
extension cable into a USB-A or USB-C port on
your computer, depending on which extension
cable is used.
It is important to note that the extension cable
cannot be used with the Jabra Engage 50 II
Link.

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5. How to use
The headset itself does not have call controls.
When plugged into a computer, calls and music
can be controlled using the computer, or by
using a Jabra Engage 50 II Link.
5.1 Jabra Engage 50 II Link controls
(Microsoft Teams variant)
Volume controls
Mute/unmute microphone
Hold call
Programmable button
Busylight on/o
Enable/disable busylight (hold)
Answer/end call
Open Microsoft Teams notifications

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5.2 Jabra Engage 50 II Link controls
(UC variant)
Volume controls
Mute/unmute microphone
Hold call
Programmable button
Busylight on/o
Enable/disable busylight (hold)
Answer/End call
5.3 Reconfigure the button controls
The Jabra Engage 50 II Link has four buttons
that can be reconfigured using Jabra Direct or
a Jabra SDK integration.
• Mute button
• Programmable button
• Busylight button
• Answer/end call button

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5.4 Jabra Engage 50 II Link status LEDs
Microphone muted
Call on hold
Firmware updating
Busylight on
Busylight off
Incoming call
Active call
Microsoft Teams notification
Connected to Microsoft Teams

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5.5 Busylight
The busylight LED on the headset indicates
to colleagues when you are on a call or busy.
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5.6 SmartRinger
When the headset is lying flat on a desk,
incoming calls will play a ringtone from the
Jabra Engage 50 II Link.
To select a new ringtone, press both
programmable buttons at the same time to
cycle between 3 possible ringtones. A new
ringtone can only be selected when not on a
call. The SmartRinger volume can be adjusted
using the volume controls when there is an
incoming call.
The SmartRinger and ringtone can be disabled
or configured using Jabra Direct.