Jabra Engage 50 II User manual

User manual
Engage 50 II
Jabra

A third-party certification according to ISO 14024
Say hello
to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
products.
Toward sustainable IT products

REV A
© 2022 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Declaration of Conformity can be found on
www.jabra.com/doc
MADE IN CHINA
MODEL: HSC160;ENC160

4
1. Welcome.........................................6
2. Jabra Engage 50 II overview......7
2.1 Stereo variant
2.2 Mono variant
2.3 Included accessories
2.4 Optional accessories
3. How to wear................................ 10
3.1 Position the microphone
4. How to connect.......................... 12
4.1 Connect directly to a computer
4.2 Connect to a computer using Jabra Engage 50
II Link
4.3 Connect to mobile devices
4.4 Connect using the extension cable
5. How to use ................................. 16
5.1 Jabra Engage 50 II Link controls (Microsoft
Teams variant)
5.2 Jabra Engage 50 II Link controls (UC variant)
5.3 Reconfigure the button controls
5.4 Jabra Engage 50 II Link status LEDs
5.5 Busylight
5.6 SmartRinger

5
5.7 Sidetone
5.8 Reverse audio channels
6. Software ...................................... 22
6.1 Jabra Direct
6.2 Jabra Xpress
6.3 Jabra Engage+
6.4 Firmware update
7. Support ........................................ 24
7.1 FAQ
7.2 How to care for your device
7.3 Replacement accessories

6
1. Welcome
Thank you for using the Jabra Engage 50 II. We
hope you will enjoy it!
Jabra Engage 50 II features
• World’s best headset for clear customer calls
• Real-time insights improve call quality
• Comfort all day, with a secure, adaptive fit
• Tough and durable, with a three-year
warranty
• Advanced speakers so you never miss a word
• Protect your hearing with our advanced
features
• BalancedVoice™ makes speech clearer
• Adjustable ringer makes missed calls a thing
of the past
• Works with leading contact center platforms
and virtual meeting apps
• Busylight shows colleagues when you’re on a
call

7
2. Jabra Engage 50 II
overview
2.1 Stereo variant
USB-A
USB-A
USB-A
USB-C
USB-C
USB-C
Jabra Engage 50 II with Link
(Microsoft Teams version)
Jabra Engage 50 II with Link
(UC version)
Jabra Engage 50 II
(Headset only)

8
2.2 Mono variant
USB-A
USB-A
USB-A
USB-C
USB-C
USB-C
Jabra Engage 50 II with Link
(Microsoft Teams version)
Jabra Engage 50 II with Link
(UC version)
Jabra Engage 50 II
(Headset only)

9
2.3 Included accessories
Carry pouch
2.4 Optional accessories
Optional accessories and replacement parts
(ear cushions, etc.) can be purchased online at
jabra.com/accessories.
120cm USB-C to USB-A extension cable
120cm USB-C to USB-C extension cable

10
3. How to wear
Wear the Jabra Engage 50 II and adjust the
headband for a more comfortable fit.
jabra
For optimal comfort, the mono headset should
be worn with the T-bar high on the side of the
head, not on the ear.