Jabra Engage 65 User manual

User manual
Jabra
Engage 65
A third-party certification according to ISO 14024
Say hello
to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
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Toward sustainable IT products

© 2018 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Made in China
MODEL: Model: WHB051BS
WHB050HS
WHB051HS
Declaration of Conformity can be found on
www.jabra.com/doc
REV E
1. Welcome........................................6
2. What’s in the box.........................7
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear............................... 10
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change the convertible headset
EarGel
3.4 How to change the convertible headset
EarHook
3.5 How to change the convertible headset
wearing style
4. How to charge........................... 14
4.1 Connect to power
4.2 Charge the headset
4.3 Headset PowerNap
5. How to connect......................... 17
5.1 Connect to a desk phone with a headset port
5.2 Connect to a desk phone without a headset
port
5.3 Connect to a computer
5.4 Connect headset to a computer

6. How to use ................................ 21
6.1 Stereo/Mono headset overview
6.2 Convertible headset overview
6.3 Base overview
6.4 Base status LEDs
6.5 How to change voice prompt language
6.6 How to adjust the microphone volume for
desk phone calls
6.7 How to find a dial tone for desk phones
6.8 How to add a new primary headset
6.9 How to reset
7. How to make calls ................... 29
7.1 Basic call usage
7.2 Merge calls
7.3 Conference calls
7.4 Transfer a call from desk phone to headset
7.5 Transfer a call from headset to desk phone
7.6 Multiple call handling
8. How to change settings.......... 38
9. Jabra Direct................................ 40
9.1 Firmware update
10.Support ....................................... 41
10.1 FAQ
10.2 How to care for your device
10.3 Replacement accessories
6
ENGLISH
1. Welcome
Thank you for using the Jabra Engage 65. We
hope you will enjoy it!
Jabra Engage 65 features
• Flexible connectivity
Connect to desk phone and computer
• World’s lightest DECT headset
18 grams (convertible)
• Avoid disturbances
Built-in Busylight
• Use all day long
Up to 13 hours talk time (stereo/mono)
Up to 9 hours talk time (convertible)
• Take calls anywhere in the office
Up to 150 meters/490 feet range
(stereo/mono)
Up to 100 meters/325 feet range
(convertible)
• Secure confidential calls
DECT AES 256 bit encryption

7
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2. What’s in the box
The Jabra Engage 65 comes with one of three
different headset styles: stereo, mono, and
convertible.
2.1 Stereo variant
Stereo
headset
Base
Micro-USB
cable
Power cable Telephone
cable
8
ENGLISH
2.2 Mono variant
Mono
headset
Base
Micro-USB
cable
Power cable Telephone
cable

9
ENGLISH
2.3 Convertible variant
Convertible headsetBase
Headband EarGels
EarHook
Micro-USB cablePower cable Telephone cable
10
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3. How to wear
3.1 Stereo/Mono headset
The headset can be worn with the microphone
on the left or the right.

11
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3.2 Convertible headset
The headset can be worn on the left or the
right ear.
3.3 How to change the convertible
headset EarGel
R L
Large Small
12
ENGLISH
3.4 How to change the convertible
headset EarHook
The EarHooks are flexible, and can be bent to
suit your ear for a secure and comfortable fit.

13
ENGLISH
3.5 How to change the convertible
headset wearing style
14
ENGLISH
4. How to charge
4.1 Connect to power
Plug the base into a power supply using the
supplied power cable.
It is recommended to connect the telephone or
computer cables before connecting the base to
a power supply (see Chapter 5 for more
information).

15
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4.2 Charge the headset
The headset will charge whenever it is docked
in a base that is connected to a power supply.
The status LED on the headset and the battery
icon on the base will pulse to indicate the
headset is charging.
The stereo/mono headsets have up to 13 hours
of battery, and the convertible headset has up
to 9 hours of battery.
All headsets take approx. 1.5 hours to fast
charge to full. 40% of the battery will charge in
approx. 30 minutes.
16
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4.3 Headset PowerNap
To conserve battery, the headset will
automatically power off when it has not been
docked for 30 minutes, has not been moved,
and is not in use.
To end PowerNap, either move the headset
(the headset has a built-in motion sensor),
press any button on the headset (must be
configured in Jabra Direct), or dock the headset
in the base.
PowerNap can be permanently turned off
using Jabra Direct.

17
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5. How to connect
5.1 Connect to a desk phone with a
headset port
This type of desk phone has a dedicated
headset port. These phones typically have a
button on the front panel for switching
between the desk phone handset and the
headset.
1. Plug the supplied telephone cable into the
port marked on the base, and into the
headset port on the desk phone.
2. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.
18
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5.2 Connect to a desk phone without a
headset port
This type of desk phone does not have a
dedicated headset port.
1. Unplug the handset cable from the handset
port on the desk phone, and plug it into the
port on the base.
2. Plug the supplied telephone cable into the
port marked on the base, and into the
handset port on the desk phone.
3. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.

19
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5.3 Connect to a computer
1. Plug the supplied micro-USB cable into the
port marked on the base, and into an
available USB port on your computer.
2. Plug the base into a power supply using the
supplied power cable.
3. Ensure the Jabra Engage 65 is set as the
default playback device and recording device
in your operating system’s sound settings,
and/or your preferred softphone (e.g. Skype
for Business). It is recommended to
download and install Jabra Direct from
jabra.com/direct.
20
ENGLISH
5.4 Connect headset to a computer
12
1. Plug the supplied micro-USB cable into an
available USB port on your computer.
2. Press and hold either the Volume up, or
Volume down, or Mute button on the
headset while plugging the other end of the
micro-USB cable into the headset. Once the
LED on the headset stops flashing green,
release the button.
3. The headset can now be selected as as audio
playback device on the computer.