Jabra Engage 65 User manual

User manual
Jabra
Engage 65
A third-party certification according to ISO 14024
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© 2018 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Made in China
MODEL: Model: WHB051BS
WHB050HS
WHB051HS
Declaration of Conformity can be found on
www.jabra.com/doc
REV E
1. Welcome........................................6
2. What’s in the box.........................7
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear............................... 10
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change the convertible headset
EarGel
3.4 How to change the convertible headset
EarHook
3.5 How to change the convertible headset
wearing style
4. How to charge........................... 14
4.1 Connect to power
4.2 Charge the headset
4.3 Headset PowerNap
5. How to connect......................... 17
5.1 Connect to a desk phone with a headset port
5.2 Connect to a desk phone without a headset
port
5.3 Connect to a computer
5.4 Connect headset to a computer

6. How to use ................................ 21
6.1 Stereo/Mono headset overview
6.2 Convertible headset overview
6.3 Base overview
6.4 Base status LEDs
6.5 How to change voice prompt language
6.6 How to adjust the microphone volume for
desk phone calls
6.7 How to find a dial tone for desk phones
6.8 How to add a new primary headset
6.9 How to reset
7. How to make calls ................... 29
7.1 Basic call usage
7.2 Merge calls
7.3 Conference calls
7.4 Transfer a call from desk phone to headset
7.5 Transfer a call from headset to desk phone
7.6 Multiple call handling
8. How to change settings.......... 38
9. Jabra Direct................................ 40
9.1 Firmware update
10.Support ....................................... 41
10.1 FAQ
10.2 How to care for your device
10.3 Replacement accessories
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1. Welcome
Thank you for using the Jabra Engage 65. We
hope you will enjoy it!
Jabra Engage 65 features
• Flexible connectivity
Connect to desk phone and computer
• World’s lightest DECT headset
18 grams (convertible)
• Avoid disturbances
Built-in Busylight
• Use all day long
Up to 13 hours talk time (stereo/mono)
Up to 9 hours talk time (convertible)
• Take calls anywhere in the office
Up to 150 meters/490 feet range
(stereo/mono)
Up to 100 meters/325 feet range
(convertible)
• Secure confidential calls
DECT AES 256 bit encryption

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2. What’s in the box
The Jabra Engage 65 comes with one of three
different headset styles: stereo, mono, and
convertible.
2.1 Stereo variant
Stereo
headset
Base
Micro-USB
cable
Power cable Telephone
cable
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2.2 Mono variant
Mono
headset
Base
Micro-USB
cable
Power cable Telephone
cable

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2.3 Convertible variant
Convertible headsetBase
Headband EarGels
EarHook
Micro-USB cablePower cable Telephone cable
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3. How to wear
3.1 Stereo/Mono headset
The headset can be worn with the microphone
on the left or the right.

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3.2 Convertible headset
The headset can be worn on the left or the
right ear.
3.3 How to change the convertible
headset EarGel
R L
Large Small
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3.4 How to change the convertible
headset EarHook
The EarHooks are flexible, and can be bent to
suit your ear for a secure and comfortable fit.

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3.5 How to change the convertible
headset wearing style
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4. How to charge
4.1 Connect to power
Plug the base into a power supply using the
supplied power cable.
It is recommended to connect the telephone or
computer cables before connecting the base to
a power supply (see Chapter 5 for more
information).

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4.2 Charge the headset
The headset will charge whenever it is docked
in a base that is connected to a power supply.
The status LED on the headset and the battery
icon on the base will pulse to indicate the
headset is charging.
The stereo/mono headsets have up to 13 hours
of battery, and the convertible headset has up
to 9 hours of battery.
All headsets take approx. 1.5 hours to fast
charge to full. 40% of the battery will charge in
approx. 30 minutes.
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4.3 Headset PowerNap
To conserve battery, the headset will
automatically power off when it has not been
docked for 30 minutes, has not been moved,
and is not in use.
To end PowerNap, either move the headset
(the headset has a built-in motion sensor),
press any button on the headset (must be
configured in Jabra Direct), or dock the headset
in the base.
PowerNap can be permanently turned off
using Jabra Direct.

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5. How to connect
5.1 Connect to a desk phone with a
headset port
This type of desk phone has a dedicated
headset port. These phones typically have a
button on the front panel for switching
between the desk phone handset and the
headset.
1. Plug the supplied telephone cable into the
port marked on the base, and into the
headset port on the desk phone.
2. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.
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5.2 Connect to a desk phone without a
headset port
This type of desk phone does not have a
dedicated headset port.
1. Unplug the handset cable from the handset
port on the desk phone, and plug it into the
port on the base.
2. Plug the supplied telephone cable into the
port marked on the base, and into the
handset port on the desk phone.
3. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.

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5.3 Connect to a computer
1. Plug the supplied micro-USB cable into the
port marked on the base, and into an
available USB port on your computer.
2. Plug the base into a power supply using the
supplied power cable.
3. Ensure the Jabra Engage 65 is set as the
default playback device and recording device
in your operating system’s sound settings,
and/or your preferred softphone (e.g. Skype
for Business). It is recommended to
download and install Jabra Direct from
jabra.com/direct.
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5.4 Connect headset to a computer
12
1. Plug the supplied micro-USB cable into an
available USB port on your computer.
2. Press and hold either the Volume up, or
Volume down, or Mute button on the
headset while plugging the other end of the
micro-USB cable into the headset. Once the
LED on the headset stops flashing green,
release the button.
3. The headset can now be selected as as audio
playback device on the computer.

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6. How to use
6.1 Stereo/Mono headset overview
Mute
button
Busylight
Volume
button
Volume
button
Call button
Status and
Busylight LED
6.2 Convertible headset overview
Status and Busylight LED
Mute
button
Volume
button
Volume
button
Call button
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6.3 Base overview
Computer
status
Desk phone
status
Answer
call
Mute
End/reject
call
Battery
status
Conference
(additional
headsets)

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6.4 Base status LEDs
Incoming call
Active call
Call muted
Call merged
Incoming call
Active call
Call muted
Call merged
Call on hold
Battery charging (pulsing)
Battery full
Battery medium
Battery low
Battery very low (flashing)
PowerNap mode (pulsing)
Microphone
muted
Microphone
unmuted
Conference call
Pairing additional
headset (flashing)
Target phone is desk phone
Incoming call on desk phone
(flashing)
Active call on desk phone
Held call on desk phone
Target phone is computer
Incoming call on computer
(flashing)
Active call on computer
Held call on computer
Headset undocked
Incoming call
Active call
Call muted
Call on hold
Call merged
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6.5 How to change voice prompt
language
There are 5 available languages for the headset
voice prompts: English, German, French,
Japanese, and Spanish.
To change language:
1. When not on a call, hold both volume
buttons (2 secs) on the headset to access
the voice-guided settings menu. The first
available setting is the voice prompt
language.
2. Press the Volume buttons to cycle through
the available languages.
3. Press the Call button to accept the
language.
4. Hold both volume buttons (2 secs) on the
headset to exit the voice-guided settings
menu. The base will reboot and the new
setting will be saved.

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6.6 How to adjust the microphone
volume for desk phone calls
To adjust the desk phone microphone volume,
press or buttons, located on the bottom
of the base.
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6.7 How to find a dial tone for desk
phones
If you cannot hear a dial tone in your desk
phone, it may be necessary to adjust the dial
tone switch to a different setting.
The dial tone switch is located on the bottom of
the base. Use a pointed object to rotate the
switch between the different settings, until you
do hear a dial tone in the headset. The default
setting is A.

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6.8 How to add a new primary headset
There are three methods for adding a new
primary headset to the base:
A) If the current primary headset is not within
range of the base or is turned off, simply dock
the new headset in the base. It will become the
primary headset. The conference and headset
status LED on the base will flash to indicate the
new headset is now the primary headset.
B) If the current primary headset is within
range of the base and is turned on, and the
base is not on a call, dock the new headset in
the base and hold the Call button (1 sec) on the
headset until the conference and headset
status LED on the base flashes, indicating that
it is now the primary headset.
C) If Easy pairing has been enabled in Jabra
Direct, and the current primary headset is not
on a call, simply dock the new headset in the
base. It will become the primary headset. The
conference and headset status LED on the base
will flash to indicate the new headset is now
the primary headset.
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6.9 How to reset
Resetting the headset and the base resets all
settings.
3 sec.
To reset:
1. Dock the headset in the base.
2. Simultaneously press and hold the Answer
call button and the End call button on the
base for 3 seconds. The headset and base
will reboot and all settings will return to
their default values.
The base and headset can also be reset using
Jabra Direct.

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7. How to make calls
7.1 Basic call usage
Function Action
Power on
Press the Call button on
the headset, or undock the
headset from the base
Power o Hold the Call button for 4
seconds
Answer call
Press the Call button,
undock the headset,
or tap on the base
End call
Press the Call button, dock
the headset, or tap on
the base
Reject call
Double-press the
Call button, or tap on
the base
Switch target
phone
Undock the headset and
hold the Call button for 1
second
Alternatively, hold on
the base for 1 second
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Adjust volume
Press the Volume buttons.
The convertible headset
uses a motion sensor to
detect which button is
volume up and which is
volume down, depending
on the headset orientation
Toggle
Busylight
Press both Volume buttons
at the same time
Access the
Voice-guided
settings menu
Hold (3 secs) both Volume
buttons at the same time
Mute/un-mute
microphone
Press the Mute button
(stereo/mono headset)
Mute/un-mute
microphone
Press the Mute button
(convertible headset)

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7. 2 Merge calls
It is possible to merge an incoming call with a
current call.
To merge calls:
1. Hold the Call button (2 secs) on the headset,
or press on the base to accept the
incoming call. This will place the current call
on hold.
2. Hold (2 secs) to merge the calls.
To unmerge the calls, hold (2 secs) on the
base.
To end the merged call, dock the headset or
press the Call button on the headset.
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7. 3 Conference calls
Add headset(s) to a conference call
Up to three additional headsets can be
connected to one base for conferencing.
Primary
headset
Primary
headset
Additional
headset
1. Undock the primary headset.
2. Dock an additional headset in the base. It
will attempt to pair to the base.
3. A voice prompt will play in the primary
headset. Press the Call button on the
primary headset to accept the additional
headset to the conference. The audio will
now be shared between headsets.
By default, the additional headset will be
muted.
Note: It is possible to use Jabra Engage 75 headsets for
conference calls. See section Add headset(s) to a
conference call.

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Add headset(s) to a conference call
without docking
Up to three additional headsets can be
connected to one base, without the need to
dock the headsets.
1. Undock the primary headset.
2. Power off the additional headset by holding
the Call button for 4 seconds.
3. Hold (3 secs) on the base. The conference
LED on the base will flash.
4. Put the additional headset into pairing mode
by holding the Call button for 5 seconds until
the status LED on the headset flashes blue.
5. A voice prompt will play in the primary
headset. Press the Call button on the
primary headset to accept the additional
headset to the conference. The audio will
now be shared between headsets.
By default, the additional headset will be
muted.
Note: It is possible to use Jabra Engage 75 headsets for
conference calls.
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End or leave a conference call
To end the call for all headsets, press the Call
button on the primary headset, or dock the
primary headset in the base.
Additional headsets can leave the conference
by pressing the Call button on the headset, or
by docking the additional headset in the
primary headset’s base (not the additional
headset’s base). The conference call will
continue for all other headsets.
Permanent conference mode
By default, the conference will end
automatically for all additional headsets when
the call ends.
It is possible to continue the conference with
the additional headsets until the primary
headset is docked, by changing this setting in
Jabra Direct.

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7.4 Transfer a call from desk phone to
headset
To transfer a call:
1. Select the desk phone as the target phone
on the base.
2. Lift the headset from the base, or tap the
Call button on the headset. The call audio
will transfer from the desk phone handset to
the headset. If necessary, press the headset
button on the desk phone and do not hang
up the handset until the call is finished.
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7.5 Transfer a call from headset to
desk phone
To transfer a call from the headset to a desk
phone, lift the desk phone handset and then
dock the headset in the base.
The call audio will transfer from the headset to
the desk phone if the base is plugged into the
handset port on the desk phone, otherwise
press the headset button on the desk phone.

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7.6 Multiple call handling
The headset and base can accept and handle
multiple calls at the same time.
Multiple call handling
Answer incoming call and put
current call on hold Tap on the base
Switch between held call and
active call Tap on the base
Reject incoming call, while on a
current call Tap on the base
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8. How to change
settings
Headset and phone settings can be changed
using the voice-guided settings menu.
Alternatively, all settings can be changed using
Jabra Direct on your computer. Download
Jabra Direct at jabra.com/direct.
Menu Navigation
Access the
Voice-guided
settings menu
Hold (3 secs) both the
Volume up and the
Volume down button at
the same time
Cycle through
setting options
Press the Volume up or the
Volume down button
Exit the
Voice-guided
settings menu
Hold (2 secs) both the
Volume up and the
Volume down button at
the same time
Accept setting
option
Press the Call button to
accept the announced
setting option. You will
cycle to the next setting

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Settings
Voice prompt
language
Select the headset voice language from
a list of 5 languages
Voice prompts Select to enable voice prompts
Mute reminder
tone
Select to use a periodic audio
reminder when the microphone
is muted
Desk phone
ringtone Select a ringtone for desk phones
Desk phone
ringtone
volume
Select the ringtone volume for desk
phones
Softphone
ringtone Select a ringtone for softphones
Softphone
ringtone
volume
Select the ringtone volume for
softphones
Range or
density
Select if the base should be optimized
for improved range, or improved density
Hook lifter type Select the hook lifter type
Default phone Select which phone type is the default
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9. Jabra Direct
Jabra Direct is computer software designed to
support, manage, and enable optimal
functionality for your Jabra devices.
Download via jabra.com/direct
9.1 Firmware update
Jabra Direct will notify you when there is a
firmware update available.