Jabra PRO 935 Supplement

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Avaya Solution & Interoperability Test Lab
Application Notes for Jabra PRO 935 USB/Bluetooth
Wireless Headsets with Avaya one-X® Agent - Issue 1.0
Abstract
These Application Notes describe the configuration steps required to integrate the Jabra PRO
935 USB/Bluetooth Wireless Headsets with Avaya one-X® Agent.
Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

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1. Introduction
These Application Notes describe the configuration steps required to integrate the Jabra PRO
935 USB/Bluetooth Wireless Headsets with Avaya one-X® Agent. Jabra 935 USB/Bluetooth
Wireless headset was used to exercise the call control functions.
2. General Test Approach and Test Results
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to Communication Manager extensions, answering and ending
calls using the call control button on the headset, and verifying two-way audio. The call types
included calls between local extensions, and from the PSTN.
The serviceability testing focused on verifying the usability of the Jabra headset solution after
restarting Avaya one-X® Agent and reconnecting the Jabra headset to the PC.

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2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
Placing calls to internal extensions to verify two-way audio.
Placing calls from the PSTN and to Voicemail to verify two-way audio.
Answering and ending calls using the call control button on the headset.
Using the Voice Control button on the Jabra headset to mute and un-mute the audio.
Verifying incoming call notification on Jabra headset.
Verifying call ended notification on Jabra headset.
For the serviceability testing, the Jabra headset was reconnected to the Avaya one-X® Agent and
the PC was restarted to verify proper operation of the headset after the reboot was completed.
2.2. Test Results
All test cases passed.
2.3. Support
For support on this Jabra headset solution, contact Jabra Technical Support at:
Phone: [phone]
Website: http://www.jabra.com/NA-US/Support/pages/Default.aspx
Email: [email protected]om

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3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the Jabra PRO 935 USB/Bluetooth
Wireless headset solutions. The configuration consists of Avaya Aura® Communication
Manager with and Avaya G430 Media Gateway providing connectivity to the PSTN via an
ISDN-PRI trunk. The Jabra headsets were connected to the Avaya one-X® Agent PC via a USB
port.
Figure 1: one-X® Agent with Jabra PRO 935 Wireless Headsets

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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided.
Equipment/Software
Release/Version
Avaya Aura® Communication Manager
running on a Virtual Platform
R17x.00.0.441.0
Build 7.0.0.3.0.441.22856
Avaya G430 Media Gateway
FW 37.21.0
Avaya one-X® Agent
2.5.58020.0
Jabra PRO 935 USB DECT Headset
FW 1.4.6

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5. Configure Avaya Aura® Communication Manager
This section will add stations for use by the Avaya one-X® Agent. These are H.323 stations that
must be configured with the following.
A maximum of 3 Call Appearance lines per agent station.
Restrict Last Appearance must be enabled on all agent stations.
IP Softphone enabled.
5.1. Add one-X® agent station
Issue add station <n> command, where n is an available extension number. Enter the following
values for the specified fields, and retain the default values for the remaining fields.
Type: Enter station type 9630.
Name: A descriptive name.
Security Code: Enter a valid code ex: 1234.
IP SoftPhone: y.
add station 8270006 Page 1 of 5
STATION
Extension: 8270006 Lock Messages? n BCC: 0
Type: 9630 Security Code: 1234 TN: 1
Port: IP Coverage Path 1: COR: 1
Name: Jabra Station Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 5102
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Button Modules: 0
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? y
IP Video Softphone? y
Short/Prefixed Registration Allowed: default
Customizable Labels? y

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Navigate to Page 2 and enter the following values for the specified fields, and retain the default
values for the remaining fields (not shown).
Restrict Last Appearance: y
On Page 4 of the Station form assign three “call-appr” in Button Assignments section.
add station 8270006 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
Li st1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr 5:
2: call-appr 6:
3: call-appr 7:
4: 8:
5.2. Add one-X® Agent, agent loginID
Issue add agent-loginID <n> command, where n is an available extension number. Enter the
following values on Page 1 for the specified fields, and retain the default values for the
remaining fields.
Name: A descriptive name.
Password: Enter agent password e.g. 1234
change agent-loginID 8271001 Page 1 of 2
AGENT LOGINID
Login ID: 827-1001 AAS? n
Name: Agent 8271001 AUDIX? n
TN: 1 Check skill TNs to match agent TN? n
COR: 1
Coverage Path: LWC Reception: spe
Security Code: LWC Log External Calls? n
Attribute: AUDIX Name for Messaging:
LoginID for ISDN/SIP Display? n
Password:
Password (enter again):
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :
WARNING: Agent must log in again before changes take effect

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On Page 2 enter a valid SN and SL for the agent to receive ACD calls.
change agent-loginID 8271001 Page 2 of 2
AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL
1: 1 1 16:
6. Configure one-X® Agent
This section describes how to assign the Jabra PRO 935 for use with One-X® Agent.
Log into one-X® Agent.
Select Jabra PRO 935 from settings.
Log into one-X® Agent using the Station and Agent configured in Section 5.

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Click on the top right menu and select Agent Preferences.
On the Agent Preferences screen click on Advanced and select Jabra PRO 935 as the Playback
and Record Device. Click on OK to save the changes.

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7. Configure Jabra USB Headsets
This section covers the steps to integrate Jabra PRO 935 USB Wireless headsets with One-X®
Agent.
Connecting the Stealth UC Wireless Headsets.
7.1. Connect the Jabra USB Headset
Connect the Jabra PRO 935 USB Wireless Base station to a USB port on the one-X® Agent PC.
Switch on the Jabra PRO 935 USB Wireless headset and a PC Connected message is played
through the earpiece.
8. Verification Steps
This section verifies that the Jabra solution has been successfully integrated with one-X® Agent.
1. Verify that the Jabra PRO 935 headset has been successfully installed and is ready for use
with one-X® Agent.
2. Once the Jabra PRO 935 headset is selected in one-X® Agent, verify that incoming and
outgoing calls can be established with two-way audio to the headset.

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9. Conclusion
These Application Notes describe the configuration steps required to integrate Jabra PRO 935
USB Wireless Headset with one-X® Agent. All test cases were completed successfully with
observations noted in Section 2.2.
10. Additional References
This section references the Avaya and Jabra documentation that are relevant to these Application
Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 7.0, Issue 1, August 2015,
Document Number 03-300509.
[2] Communication Manager Overview and Specification, Release 7.0, Issue 1.0, August
2015, Document Number 03-604233.
[3] Administering Avaya one-X® Agent, 10 November 2015.
[4] The installation documentation for Jabra Direct can be found at
http://www.jabra.com/support/

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©2016 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® are
registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of
any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at [email protected].