Jacuzzi SWIMSPA Series User manual

%J3000™ 16
%J3000™ 19
%J4000™ 16
%J4000™ 19
JACUZZI SWIMSPA COLLECTION
OWNER’S MANUAL
1005219 Revision A

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Attention New Swim Spa Owner!
Congratulations on the purchase of your new Jacuzzi™ swim spa! The following is a list of
automated functions performed by your swim spa. These functions are listed below in an at-
tempt to suppress any operational concerns you may have during the rst 24 hours of own-
ership! Also listed below are important maintenance recommendations you should observe
on a regular basis to protect your new investment.
Maintain Healthy Swim Spa Water
Always maintain your swim spa’s water chemistry within the following parameters:
With CLEARRAY® Without CLEARRAY®
pH 7.4—7.6 7.4—7.6
Free chlorine No less than 1.0 ppm 3.0—4.0 ppm
Free bromine No less than 2.0 ppm 2.0—4.0 ppm
Total Alkalinity 100—150 ppm 100—150 ppm
Calcium Hardness 150—250 ppm 150—250 ppm
IMPORTANT: CLEARRAY® Water Purication System is factory installed. If the CLEARRAY®
system is altered or is not operating eciently then follow the “without CLEARRAY® water
chemistry parameters as dened by the Association of Pool and Spa Professionals. CLEAR-
RAY® requires an annual bulb replacement to properly sanitize your water.
TO DECREASE RISK OF INFECTION OR DISEASE! Always maintain your spa
lter as outlined below to ensure healthy spa water.
Required Filter Maintenance
Your new swim spa is equipped with an advanced water ltration system that provides
unsurpassed water quality! To ensure maximum water quality at all times, you should clean
the skimming lter cartridge every 3 months, or as necessary.
Required Water Replacement
You should replace the swim spa’s water every 3 months. The frequency depends on a num-
ber of variables including frequency of use, number of users and attention paid to water
quality maintenance. You will know it is time for a change when you cannot control sudsing
and/or you can no longer get the normal feel or sparkle to the water, even though the key
water balance measurements are within the proper parameters.
© Jacuzzi Hot Tubs, Inc. All Rights Reserved

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Table of Contents
1.0 Important Swim Spa Owner Information 5
2.0 WARNINGS 5
3.0 Important Safety Instructions for all Swim Spa Owners 9
3.1 Important Safety Instructions 12
5.0 General Electrical Safety Instructions 13
6.0 Electrical Installation Instructions (230 Volt Service) 13
7.0 Power Requirements 16
8.0 Swim Spa Fill Up Procedure 16
9.0 Spa Features 22
9.1 J3000™ 16/19 Power Active Swim Spa Features 22
9.2 J4000™ 16/19 Power Pro Swim Spa Features 23
10.0Swim Spa Operation 24
10.1 Main Screen 24
10.2 Navigation 26
10.3 The Spa Screen 26
10.4 The Settings Screen 29
10.5 Spa Behaviour 32
10.6 Time of Day 33
10.7 Adjusting Filtration 34
10.8 Light Cycle Option 35
10.9 Restricting Operation 36

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11.0 Pro X Current Control 37
11.1 Manual Workout Mode 37
11.2 Timed Workout Mode 37
11.3 Workout Program Mode 38
12.0 Swim Spa Maintenance 39
12.1 Cleaning the Filter Cartridges 39
12.2 Draining and Relling 40
12.3 Cleaning the Swim Spa Interior 41
12.4 Pillow Care 41
12.5 Maintaining the Synthetic Cabinet 42
12.6 Cleaning the Control Panel 42
12.7 Cover Care and Maintenance 42
12.8 Winterizing 43
12.9 Starting Your Swim Spa in Cold Weather 44
13.0Water Quality Maintenance 44
13.1 pH Control 45
13.2 Sanitizing 45
13.3 Other Additives 46
13.4 CLEARRAY® (Ultraviolet) Water Purication System 46
14.0 Error / Display Messages 46
15.0Troubleshooting Procedures 49
16.0Typical Swim Spa Wiring Diagrams 51
17.0Circuit Board Wiring Diagrams 52

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1.0 Important Spa Owner Information
Your Jacuzzi® Swim Spa is constructed to the highest standards and is capable of providing
many years of trouble-free use. However, because heat retentive materials are utilized to
insulate the swim spa for ecient operation, an uncovered swim spa surface and wall ttings
directly exposed to sunlight and high temperatures for an extended period are subject to per-
manent damage or discoloration. Damage caused by exposing the swim spa to this abuse is
not covered under warranty. We recommend that you always keep the swim spa full of water
when it is exposed to direct sunlight and that you keep the Jacuzzi® insulating cover in place
at all times when the swim spa is not in use. Read and carefully follow the requirements for
your swim spa’s support base found in Section 4.0 titled, “Choosing a Location”.
Jacuzzi® swim spas constantly strives to oer the nest swim spas available, therefore,
modications and enhancements may be made which aect the specications, illus-
trations and/or instructions contained herein.
2.0 WARNINGS
Jacuzzi Europe S.p.A. declines all liability for damages arising from failure to observe
the following directions.
For periodic lling, if you decide to connect the swim spa hydraulic circuit to the
public water system that supplies drinking water, this connection must be carried
out in compliance with the EN1717 norm, using“AA”, “AB” or “AD” anti-pollution pro-
tection procedures. For further information, we recommend you contact your water
supply company and/or your plumber.
Do not connect the swim spa to the hydraulic system using hoses used to water the
garden.
CAUTION: Before preparing the drainage system for connecting the swim spa, consult
the local authorities about regulations for the disposal of chemically-treated water.
In areas where winter temperatures frequently drop below 0oC, during the period when the
swim spa is not in use, it is recommended to completely empty the system (swim spa, com-
pensation tanks, pipes, lter.
In areas where temperatures drop below 0oC only occasionally, the swim spa can be kept in
operation as it includes a “freeze protection” feature that guarantees the maintenance of a
minimum water temperature.

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In case of long periods of inactivity, it is advisable to fully drain the system. Periodic drain-
age, during normal use, varies depending on the frequency of use, the contaminants and
the type of installation. Even if not used particularly frequently, you should change the
water at least once a month.
Prolonged sun exposure could damage the material of which the swim spa shell is
made, due to its capacity to absorb heat (dark colours in particular). Do not leave the
swim spa exposed to the sun without adequate protection when not in use (thermal
cover, gazebo, etc.). Any damage resulting from failure to observe these warnings
are not covered by the product warranty.
Live components and equipment (except those powered at very low voltage not
exceeding 12V) must be out of reach of individuals in the swim spa.
Jacuzzi® swim spas are class “1”appliances and must therefore be permanently connect-
ed, without intermediate junctions, to the electrical network and to the protection circuit
(grounding system).
Parts containing electrical components, with the exception of remote control devic-
es, must be positioned or xed so that they cannot fall into the swim spa.
The appliance must be powered by means of a dierential switch with operating
current which does not exceed 30mA.
The installer must use cables with a suitable cross-section with minimum characteristics
equivalent to type H 05 VV-F. Please refer to the corresponding section.
For the equipotential connection of the appliance the installer must use the terminal pro-
vided and identied by the ground symbol. Please refer to the corresponding section. It is
imperative to build a support base adequate to the load of the swim spa.
It is imperative to provide a drainage system for accidental water spills. Please refer to the
corresponding section.

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For connection to the supply network, we recommend installing an isolating multi-pole
switch, which will ensure complete disconnection in the event of a category III over-voltage;
these devices must be placed in an area that complies with the safety regulations.
CAUTION! Before carrying out any maintenance operations, disconnect the appli-
ance from the power supply line.
CAUTION: (IEC 60335-1) The pressure of the hydraulic system that supplies the
equipment must not exceed 600 kPa (6 bar) and, in case water is supplied through
solenoid valve(s) (eg. Balance tank) the pressure must have a minimum value of 35
kPa (0.35 bar)
This equipment may be used by children above the age of 8 or individuals with reduced
mobility, sensory and/or cognitive abilities only if supervised and only if they have the
knowledge necessary to use the equipment safely, as well as to understand the dangers
arising from improper use.
Children must be supervised to make sure they do not play with the equipment and donot
carry out operations to be performed by adults and/or specialized personnel (maintenance,
cleaning operations, etc.).
Do not use water with temperatures exceeding 40oC.
Tolerance to hot water varies from person to person. Pregnant women and small children
must not use the swim spa without rst consulting a doctor and, in any case, the water tem-
perature must be less than 38oC.
Be very careful when using the swim spa alone. Prolonged immersion in warm water may
cause nausea, dizziness and fainting. If you intend to use the swim spa for more than 10-15
minutes, a lower water temperature must be set. This also applies to children.

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CAUTION: Do not sit, walk or lie on the cover. Do not place objects on it.
CAUTION: Only “load bearing”covers are designed to support weights (MAX 200 kg),
but they should not be subjected to sudden and strong forces (jumps, etc.). Do not
sit, walk or lie down on other types of covers (non-load bearing); do not store ob-
jects on top of the cover.
In order to avoid accidental falls in the swim spa, we recommend that the locking system
supplied with the insulating cover is installed.
Persons with heart conditions, diabetes, high or low blood pressure or health problems
must not use the swim spa without rst consulting their doctor.
People with infectious diseases should not use the swim spa without rst consulting their
doctor.
Do not use the swim spa after drinking alcohol, taking drugs or medication that cause
drowsiness or that can raise/lower the blood pressure.
Do not use the swim spa in extreme weather conditions (during storms etc.).
Persons under medical care must consult a doctor before using the swim spa, as some med-
ications can cause drowsiness, aect heartbeat, blood pressure and circulation.
Be very careful when getting in and out of the swim spa. All surfaces are slippery when wet.
When using the swim spa, do not use objects that can break or that are fragile.
When using the swim spa, you must keep your head, body and clothes at a distance of at
least 40 cm from the suction intakes; long hair must be tied back and secured in place. Do
not use electrical appliances (radios, hair dryers) near the swim spa if it is not empty.
Do not remove the protective grilles from the suction intakes. Do not turn on the swim spa
if the protective grilles are broken or missing; in this case, contact an authorized Jacuzzi®
dealer or an authorized Service Centre for replacement.

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SUCTION COVERS MUST BE REPLACED EVERY 5 YEARS.
Prolonged sun exposure could damage the material of which the swim spa shell is
made, due to its capacity to absorb heat (dark colours in particular) . Do not leave
the swim spa exposed to the sun without adequate protection when not in use
(thermal cover, gazebo, etc.). Any damage resulting from failure to observe these
warnings are not covered by the product warranty.
For all operations and maintenance of the swim spa, please refer to this manual and, where
indicated, contact an authorized Jacuzzi® service centre.
Please refer to the Jacuzzi system water treatment guide and the relative catalogue for de-
tails on water quality maintenance, the relative methods and instructions of use of chemical
products. Where indicated, contact an authorized Jacuzzi9r) service centre.
3.0 Important Safety Instructions for all Swim Spa Owners.
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY!
This swim spa was manufactured to meet the standards and specications outlined in the
“Virginia Graeme Baker Pool and Spa Safety Act” (VGB Safety Act). When installing and using
this swim spa, basic safety precautions should always be followed, including:
DANGER: RISK OF SEVERE INJURY OR DROWNING!
• Use the straps and clip tie downs to secure the swim spa cover when not in use. This
will help discourage unsupervised children from entering the swim spa. Keep the
cover secure in high wind conditions.
• There is no representation that the cover, clip tie downs, or actual locks will prevent
access to the swim spa.
• Never operate or use the spa if the lter, lter lid, or skimmer assembly are broken or
any part of the skimmer assembly is missing. Please contact your dealer or nearest
service center for service.
• Never replace a suction tting or suction cover with one rated less than the ow rate
marked on the original suction tting. Using improper suction ttings or suction
covers can create a body or hair suction entrapment hazard that may lead to drown-
ing or severe injury.

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WARNING: RISK OF SEVERE INJURY OR DEATH!
• Extreme caution must be exercised to prevent diving or jumping into the swim spa
or slipping and falling, which could result in unconsciousness, drowning, or serious
injury. Remember that wet surfaces can be very slippery.
• Never stand, walk or sit on the top railing of the swim spa.
• Always test the swim spa water temperature before entering the swim spa. The user
should measure the water temperature with an accurate thermometer since the tol-
erance of water temperature-regulating devices may vary as much as +/- 5oF (2oC).
• If you experience breathing diculties in association with using or operating your
swim spa, discontinue use and consult your physician.
• To reduce the risk of contracting a waterborne illness (e.g. an infection, bacteria or
virus) and/or respiratory ailments, maintain water chemistry within the parameters
listed on the inside cover of this manual and consult with a licensed engineer re-
garding proper ventilation if installed indoors or in an enclosed area.
• Always shower before and after using your swim spa. Maintain water chemistry in
accordance with manufacturer’s instructions. Failure to do so may result in contract-
ing a waterborne illness (e.g. an infection, bacteria or virus)
WARNING: In addition to maintenance of lters and water chemistry, proper
ventilation is recommended to reduce the risk of contracting a waterborne illness (e.g. an
infection, bacteria or virus) and/or respiratory ailments that could be present in the air or
water. Consult a licensed architect or building contractor to determine your specic needs if
installing your swim spa indoors.
• Maintain water chemistry in accordance with manufacturer’s instructions.
• Proper chemical maintenance of swim spa water is necessary to maintain safe water
and prevent possible damage to swim spa components.

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NOTE: This swim spa is not intended nor designed to be used in commercial or public
applications. The buyer shall determine whether there are any code restrictions on the use or
installation of this swim spa since local code requirements vary from one locality to another.
Filter, Filter Lid,
Skimmer Assem-
blly (location
and style vary by
models
Suction Fittings,
Suction Covers
(locations vary by
models)
A Warning Sign is provided in your warranty packet. Please install at a location near your
swim spa, where it is visible to users of the swim spa. For additional or replacement Warn-
ing Signs please contact your local Jacuzzi dealer.

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3.1 Important Safety Instructions
When using this electrical equipment, basic safety precautions should always be followed,
including the following:
1. READ AND FOLLOW ALL INSTRUCTIONS.
2. A green colored terminal or a terminal marked G, Gr, Ground, Grounding or the
symbol is located inside the supply terminal box or compartment. To reduce the risk
of electric shock, this terminal must be connected to the grounding means provided
in the electric supply service panel with a continuous copper wire equivalent in size
to the circuit conductors that supply this equipment.
3. At least two lugs marked“Bonding Lugs”are provided on the external surface or on
the inside of the supply terminal box/compartment. For the equipotential connection
as required by specic national standards, the installer must use the above terminals (stan-
dard EN 60335.2.60). In particular, an equipotential condition must be established for all
metallic masses surrounding the spa, for example water and gas pipes, metallic platforms,
and so on.
4. SAVE THESE INSTRUCTIONS.

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5.0 General Electrical Safety Instructions
Your new Jacuzzi® swim spa is equipped with the ProTouch™ system. It contains
the most advanced safety and self-protective equipment in the industry. None-
theless, this swim spa must be installed properly to ensure dependable usage. Please con-
tact your local Jacuzzi dealer or local building department should you have any questions
regarding your installation.
6.0 Electrical Installation Instructions (230V Service)
IMPORTANT NOTICE: The electrical wiring of this swim spa must meet the require-
ments of any applicable local codes. The circuit must be installed by a qualied
electrician and approved by a local building/electrical inspection authority.
It is the responsibility of the installer to select materials based on their intended use, to car-
ry out work properly, to check the condition of the system that the unit will be connected
to and that it ensures safety of use also concerning maintenance work and the possibility to
examine the system.

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1. The Jacuzzi® spas are class“1” appliances and therefore they must be permanently
connected, without any intermediate connections, to the electrical system and to
the protection system (earth system).”
2. The power supplied to this swim spa must be a dedicated circuit with no other appli-
ances or lights sharing the power provided by the circuit.
3. The installer must use cables with a suitable cross-section, with minimum character-
istics equivalent to type H 05 VV-F.
4. For connection to the power supply network, we recommend installing an isolating
multi-pole switch, which will en-sure complete disconnection in the event of a cat-
egory III over-voltage; these devices must be positioned in an area that com-plies
with the safety regulations.
5. The electrical system of the building must be provided with a 0.03A dierential
switch and with an ecient protection (earth) circuit. Check for proper operation of
the dierential switch by pressing the TEST button, which should trip.
6. To gain access to the swim spa’s power terminal block, pull the bottom of the door
panel to break the magnetic lock of the door to the frame. Place the door panel in a
safe location to prevent damage.
7. Select the power supply entrance you want to use, Figure A. Make sure to install a
3/4” electrical tting and conduit through the large opening provided in the side of
the control box so you can feed the cable through to the terminal block.
8. Connect wires to the terminal block (please refer to the wiring diagrams at the end
of the manual). ALL WIRES MUST BE SECURELY CONNECTED or equipment dam-
age could result!
9. Install the door panel back into place.

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FIGURE 1
EQUIPMENT AREA
1. Master
2. Auxiliary (slave heater)
3. Pump 1
4. Pump 2
5. Pump 3
6. Pump 4
7. CLEARRAY® Water Purication System
8. Power Supply Entrance
Note: Equipment location and quantity (such as pumps, CLEARRAY® system, heater
etc.) varies by model.

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7.0 Power Requirements
Jacuzzi® swim spas are designed to provide optimum performance and exibility of use
when connected to their maximum electrical service.
Please refer to the installation guides.
8.0 Swim Spa Fill Up Procedure
For best results, read each step in its entirety before proceeding with this procedure. Make
sure that all drains and drain plugs are closed.
1. Prepare the Swim Spa for Filling
• Clear all debris from the swim spa (Although the swim spa shell has been polished at
the factory, you may want to treat it with a specially formulated spa cleaner.) Consult
your authorized Jacuzzi dealer for additional information prior to lling.
• Remove both lters, skimmer, polishing lter lids and lters.
2. Fill Swim Spa
• Place the end of your garden hose into empty skimming lter tting as you stand
next to the swim spa. Fill swim spa half way, then place the garden hose into the
opposite lter tting while adding the remaining ll water.
CAUTION: TO DECREASE BUILD UP ON COMPONENTS AND MINIMIZE ACRYLIC DAMAGE.
Never ll with water from a water softener. If your water is extremely “hard”, it is
preferable to ll half-way with hard water and the rest of the way with softened
water. Water that is too soft can be corrosive to metal components.

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WARNING: TO DECREASE RISK OF INFECTION AND DISEASE.
Fill the swim spa with clean tap water from garden hose, to reduce the risk of con-
tracting a waterborne illness (e.g. an infection, bacteria or virus) and/or respirato-
ry ailments. Fill until water covers all the jets but does not touch the bottom of the lowest
headrest (DO NOT OVERFILL!).
3. Turn On Power
Turn on the power to the swim spa at the home’s circuit breaker. The heater and l-
ter/circulation pump will automatically activate. Normally, at the initial ll, the water
tends to be cold.
4. Activate Jet Pumps
Turn on jet pumps when adding chemicals in step 5 (see section 11.2)
5. Add Start-Up Chemicals
Add the swim spa water chemicals as recommended by your authorized Jacuzzi swim
spa dealer. See section titled “Water Quality Maintenance” for general guidance.
6. Establish A Stable Sanitizer Reading
Establish a stable sanitizer reading of no less than 2.0 ppm free bromine or no less
than 1.0 ppm free chlorine. To ensure healthy water conditions, always maintain a
constant sanitizer reading within the levels recommended on the inside cover of this
manual. If sanitizer levels cannot be stabilized, perform the decontamination proce-
dure steps 9-15 on the following pages.
Note: The “Decontamination Procedure” should also be used after the swim spa has been
“Winterized” (Section 13.8) or has been sitting without power for an extended period.
IMPORTANT:Always ll your swim spa through both lter ttings after draining. Failure
to do so may cause air to be trapped in the pumps, preventing the pumps from circulating
water. Remove the hose and replace both lter cartridges as illustrated in Section 13.1.
WARNING: RISK OF POISONING OR DEATH.
Never leave chemicals opened and accessible to anyone. Use chemicals according
to the vendor’s instructions. Always store chemicals in a safe and/or locked loca-
tion. Keep away from and out of reach of children.

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7. Set Swim Spa To Heat
To warm swim spa water to a comfortable temperature, follow these steps:
• The display on the control panel displays the actual temperature of the swim spa
water. Tap the “+”or “-” to increase or decrease the water temperature in 1 degree
increments.
• The heater will turn o 1oF (0.5oC) above the set temperature and turn on 2oF (1oC)
below set temperature.
Note: The temperature range for the swim spa is 80 to 104oF (27 to 40oC). To activate the
Extended Temperature feature that allows the swim spa to reach 106oF (41oC) refer to Sec-
tion 15 “Error/Display Messages”.
8. Place Cover On Swim Spa
• Keeping the insulating cover in place anytime the swim spa is not in use will reduce
the time required for heating, thereby minimizing operating costs.
• The time required for initial heat-up will vary depending on the starting tempera-
ture.
Important Heater Details:
• The maximum temperature for which the swim spa can be set is 104oF (40oC) and
the minimum is 80oF (27oC).
• Setting the thermostat at maximum will not accelerate the heating process. This will
only result in a higher ultimate temperature.
• The heater operates until the water reaches 1 degree above the programmed “set
temperature”, then turns o. The heater will reactivate after the water cools to ap-
proximately 2oF (1oC) below the “set temperature”.
DANGER: RISK OF PERSONAL INJURY.
Check water temperature carefully before entering swim spa! Excessive water temperature
can cause burns, welts and body temperature to rise, hyperthermia (over-heating).

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Decontaminating Procedure
Steps 9-15 below are only required when sanitizer levels are unstable after performing
Swim Spa Fill Procedures 1-6. Disregard steps 9-15 below if sanitizer levels remain stable
after performing steps 1-6 above (refer to the inside cover of the manual.
9. Add 71 grams of sodium dichlor for every 378 litres of water. Refer to the table be-
low for approximate water ll volume by model.
Water Fill Volume by Model
Model Average Fill Volume* Sodium Dichlor
JC 16 2010 USG (7638 Litres) 1425 grams
JC 19 2378 USG (9038 Litres) 1687 grams
* Use average ll volume for chemical maintenance
10. Leave swim spa cover open during this step to allow excessive chemical vapours
to exit the swim spa, protecting pillows and plastic knobs from chemical attack. If
the swim spa is indoors, open doors and windows for proper ventilation. Turn on all
swim spa jet pumps for one hour, open all air controls, and place all massage selec-
tor knob(s) in their center “combo” position.
Note: You will need to activate the jet pumps every 20 minutes since these functions
have an automatic 20 minute time-out that turns them o.
CAUTION: RISK OF PERSONAL INJURY OR SWIM SPA DAMAGE!
Never add chlorine tablets (trichlor) or acid to your swim spa for any reason! These
chemicals may damage components within your swim spa, burn or irritate your
skin, create a rash, and void the manufacturer warranty for your swim spa.
WARNING: RISK OF PERSONAL INJURY!
• To decrease the risk of injury, drowning or entrapment, never leave your swim spa
unattended for any reason while the cover is open and accessible, especially to
small children and animals.
• Precautions should be taken to minimize your exposure to chemical vapours (that
could cause lung, brain, or skin damage).

20
11. Turn o power to the swim spa at the circuit breaker, then drain the swim spa as out-
lined in Section 13.2.
12. Rell the swim spa with clean tap water from the garden hose until water covers all
jets but does not touch the bottom of the lowest headrest with all headrests in their
lowest position (DO NOT OVERFILL!)
13. Consult your authorized Jacuzzi dealer for chemical recommendations, then add
chemicals to swim spa water to achieve a constant sanitizer reading within the levels
recommended on the inside cover of this manual.
14. Turn on jet pumps when adding chemicals to ensure proper mixing and leave your
swim spa cover open until the sanitizer level becomes stable to protect pillows and
plastic knobs from chemical attack. Refer to the inside cover of this manual.
CAUTION: TO DECREASE BUILD UP ON COMPONENTS AND MINIMIZE ACRYLIC DAMAGE!
Never ll with water from a water softener. If your water is extremely “hard”, it is
preferable to ll half way with hard water and the rest of the way with softened
water. Water that is too soft can be corrosive to metal components.
WARNING: RISK OF PERSONAL INJURY!
• To decrease the risk of injury, drowning or entrapment, never leave your swim spa
unattended for any reason while the cover is open and accessible, especially to
small children and animals.
• To decrease the possibility of contracting a waterborne illness (e.g. an infection,
bacteria or virus) and/or respiratory ailments, maintain water chemistry within step
6 parameters. If you or other bathers experience such a condition, discontinue use
and seek medical attention.