Jacuzzi EN27 Series User manual

TYPE EN27--
TYPE EN37--
OWNER’S MANUAL
WARNING
FORYOUR SAFETY - For anything other than the routine cleaning and maintenance described in this manual, this product
must be serviced by a pool technician who is licensed and qualified in pool equipment by the jurisdiction in which the
product will be installed where such state or local requirements exist.In the event no such state or local requirement exists,
the maintainer must be a professional with sufficient experience in pool equipment installation and maintenance so that all
of the instructions in this manual can be followed exactly. Improper installation and/or operation may void the warranty.
H0722100_REVA

FCC STATEMENT
This device complies with Part 15 of the FCC Rules and IC licence-exempt RSS standard. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential
installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modications not expressly approved by the part responsible for compliance could void the user's authority to
operate the equipment.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development
Canada's license-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference including interference that may cause undesired operation of the device.
THANK YOU FOR PURCHASING THIS ROBOTIC POOL CLEANER.
YOUR ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO
PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW CLEANER, PLEASE DO THE
FOLLOWING:
1) Record your purchase information on the spaces provided below.
2) Attach your invoice (or a copy) to this page.
Taking these steps will help ensure prompt service, should it be required. If service is required, please
contact your original dealer. If the original dealer does not perform warranty service, please call our Technical Support
department at 1-800-822-7933.
RECORD YOUR CLEANER DATA HERE:
Date of Purchase Purchased From Serial Number:
(located on robot- head)
City State/Province Zip/Postal Code
2ROBOTIC CLEANER

TABLE OF CONTENTS
Important Safety Instructions ...................... 4
Cleaner specications .................................... 5
Technical Specications...................................................................5
Getting Started ................................................ 6
Contents ............................................................................................6
Connect to a Power Source..........................................................6
General Cleaner information......................... 7
Install and Submerge the Cleaner ................................................7
Control Box Buttons.......................................................................8
Start / Stop Cleaning and Select Cleaning Mode ......................8
Removal from Pool..........................................................................8
Using the Lift System.......................................................................8
Maintenance ..................................................... 9
Cord Tangling ....................................................................................9
Clean the Filter Canister..............................................................10
Store the Cleaner When Not in Use ........................................11
Replacing Brushes ..........................................................................11
Troubleshooting............................................. 13
Error Codes ....................................................................................13
Deleting an error code.................................................................13
General Troubleshooting ..............................................................14
3
OWNER'S MANUAL

SECTION 1. IMPORTANT SAFETY INSTRUCTIONS
Please read through the entire manual before installing your new robotic pool cleaner.The cleaner must be installed
and operated as specied.
WARNING
Failure to comply with the following warnings can result in permanent injury, electrocution or
death.
PREVENT ELECTRICAL SHOCK
To reduce risk of electrical shock:
• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be
provided by a qualied installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI
should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the
GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current
is owing, indicating the possibility of an electric shock. Do not use this product. Disconnect the cleaner and have the
problem corrected by a qualied service representative before using.
• Per the United States National Electrical Code®(NEC®), keep the control box at least ve (5) feet from the edge of
the (pool/spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3m (10 ft.) to be
maintained between the pool edge and the control box. Never submerge the control box.
• Do not enter pool while the cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other
equipment.
• To reduce the risk of electrical shock, do not use the robotic cleaner or control box if the cord is worn or damaged.
Contact Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when
servicing. Do not attempt repair of the robotic cleaner, control box, power cord, or oating cable.
• NEVER OPEN CONTROL UNIT.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY
LOCATED GFCI RECEPTACLE.THE CONTROL BOX SHOULD BE PLUGGED INTO THE GFCI RECEPTACLE BOX.
PREVENT CHILD INJURY AND DROWNING
• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool’s
operational system.
4ROBOTIC CLEANER

SAVE THESE INSTRUCTIONS
CAUTION
Failure to comply with the following warnings could cause damage to pool equipment or personal
injury.
• The cleaner must be installed and operated as specied.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-
installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage.
A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its
original integrity.
• Clean the lter canister in the cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95˚ F (35˚ C) or below 55˚ F (13˚ C).
USE OF THE ROBOTIC CLEANER IN A VINYL LINER POOL
• Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects
coming into contact with the vinyl surface, including pool brushes, pool toys, oats, fountains, chlorine dispensers, and
automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded simply by rubbing the surface
with a pool brush. Ink from the pattern can also rub off during the installation process or when it comes into contact
with objects in the pool.We are not responsible for, and the Limited Warranty does not cover, pattern removal, abrasion
or markings on vinyl liners.
SECTION 2. CLEANER
SPECIFICATIONS
2.1 TECHNICAL SPECIFICATIONS
The general specications for the cleaner are as
follows:
Control box supply voltage 100-125 VAC, 60 Hz
Supply voltage 30 V DC
Installed load 150 W max
The cleaner is a double-insulated product.A double-
insulated electrical appliance is one which has been
designed in such a way that it does not require a safety
connection to ground.The basic requirement for
double-insulation is that no single failure can result in
dangerous voltage becoming exposed so that it might
cause an electric shock and that this is achieved without
relying on an earthed (grounded) metal casing.This is
achieved by having two (2) layers of insulating material
surrounding live parts or by using reinforced insulation.
Therefore, devices having double-insulated construction,
such as this cleaner, do not utilize a grounded (three-
prong) cord/plug
5
OWNER'S MANUAL

SECTION 3. GETTING STARTED
3.1 CONTENTS
The packaging should contain the following items:
• Robotic cleaner and oating cable
• Control box
• Transport and storage caddy
3.2 CONNECT TO A POWER
SOURCE
WARNING
Failure to comply with the following warnings can
result in permanent injury, electrocution or drowning.
PREVENT ELECTRICAL SHOCK
• U.S.: Per NEC® requirements, keep the control
box at least ve (5) ft. (1.5 m) from the edge of
the pool.
CANADA: Per CEC requirements, keep the
control box at least three (3) m (10 ft.) from the
edge of the pool.
• Only connect the control box to a receptacle
protected by a ground fault circuit interrupter (GFCI).
Contact a certied electrician if you cannot verify that
the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the control
box.
• Do not allow anyone to swim while the cleaner is in
the pool.
• The control box is water-resistant, not waterproof. In
order to prevent electrocution, never submerge the
control box or leave exposed to inclement weather.
• Firmly insert power cord connector (with TOP
shown facing up) until you hear a "click"
(Figure 1).
NOTE: The "click" indicates the power cord is connected
correctly.
“HAGA CLIC ”
“HAGA CLIC”
Figure 1. Connect Power Cable
NOTE: To disconnect, firmly grip the power cord
connector on each side, press the two tabs, and pull
out (Figure 2)
"CLICK"
"CLICK"
Figure 2. Disconnect Power Cable
6ROBOTIC CLEANER

SECTION 4. GENERAL
CLEANER
INFORMATION
CAUTION
To prevent damage to the cleaner, to adhere to the
following guidelines:
• Remove the cleaner from the pool after the cleaning
cycle is completed.
• Store out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the  oating
cable.
• Take additional care when lifting the cleaner out of the
pool. It becomes heavier when  lled with water.
• Always remove the cleaner from pool when super
chlorinating or adding acid.
• Do not handle cleaner while it is in operation
IMPORTANT
• Always fully submerge the cleaner head before you
begin operation.
• Clean the  lter canister after each cleaning cycle.
• Do not leave your cleaner in the pool on a
permanent basis.
• At the end of each cycle, remove the cleaner from
the pool.
• Start at the cleaner head and untangle any coils in
the cable before storing the cleaner.
The robotic cleaner includes a safety feature that
automatically stops the cleaner if a cleaning cycle starts
but it is not submerged in water. For pools equipped
with a beach area, this safety feature is programmed
to drive the cleaner in reverse and back into the pool
when the impeller is out of the water.
4.1 INSTALL AND SUBMERGE THE
CLEANER
1. With the control box plugged into a power
outlet, spread the  oating cable across the pool
deck until you reach the middle of the pool
length.
WARNING: Do not use an extension cord
2. At the center point, submerge the cleaner in
the pool and hold in the vertical position to
release any air trapped inside.
(Figure 3).
1
Figure 3. Submerge the Cleaner Vertically
3. Ensure the unit sinks to the bottom of the pool
and does not  oat (Figure 4).
2
Figure 4. Cleaner Sinking to the Bottom of the
Pool
7
OWNER'S MANUAL

4. Place all of the  oating cable in the water to
allow free movement in your pool from the
central point. Spread out the  oating cable
ensuring there are no kinks or coils in the
cable (Figure 5).
Figure 5. Pool Entry Point for Optimal
Patterning
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
WARNING: Do not use
an extension cord
4.2 CONTROL BOX BUTTONS
The control box can be used to initiate basic cleaning
features.
Button Functions
Start/Stop cleaning
Select cleaning mode
Remove cleaner from the pool
4.3 START / STOP CLEANING AND
SELECT CLEANING MODE
The factory default cleaning mode is set to Floor,Wall,
Waterline.
Use to change cleaning surface setting.
Toggle between modes:
Floor Only (1h 30 min)
Floor,Wall,Waterline (2 hours 30 minutes)
With the cleaner submerged in the water,
press to begin operation.
Press again to interrupt and cancel an in-progress
cleaning cycle.
4.4 REMOVAL FROM POOL
The Lift System is designed to assist in retrieving the
robot from the pool. Lift System can be activated at
any time during or after a cleaning cycle.
1. Press any button to engage cleaner controls.
2. Press on the control box to begin the
automated procedure to bring the cleaner to
the wall.
NOTE: To stop the procedure at any time, press
and release the button again.
3. Next, Press and HOLD to rotate the
cleaner.
4. Once the cleaner is facing the wall of your
choice for retrieval, release the button.
5. Cleaner will drive forward and up the wall
it is facing. It will wait at the waterline to be
retrieved.
6. When in reach, remove the cleaner from the
pool using the handle.The cleaner will quickly
expel water to allow for lighter, easier removal
(Figure 6).
8ROBOTIC CLEANER

NOTE: Never lift the cleaner out of the pool by the floating
cable.
Figure 6. Remove cleaner using the handle
SECTION 5. MAINTENANCE
WARNING
To avoid electric shock and other hazards which
could result in permanent injury or death,
disconnect (unplug) the cleaner from the power
source before performing any cleaning and
maintenance.
5.1 CORD TANGLING
Tangling can occur more frequently when the cleaner
is not attended to after each cleaning cycle. Proper
installation, general maintenance and the following
troubleshooting steps can help to avoid cable
challenges.
IMPORTANT
Cleaner power cable may become tangled if correct
procedure is not followed after each cleaning cycle.
NOTE: Place all of the  oating cable in the water to allow
free movement in your pool from the central point.
Spread out the  oating cable ensuring there are no
kinks or coils in the cable (Figure 7).
caddy /
control unit
cleaner
cleaner
Recommended
entry point
Not
Recommended
WARNING: Do not use
an extension cord
Figure 7. Optimal Entry Point in Pool
If tangling occurs, follow these steps:
1. Remove the cleaner from the pool. When the
cleaner is within arm's reach, use the handle
to remove from the water. Never lift the
cleaner out of the pool by the fl oating
cable.
9
OWNER'S MANUAL

2. Hold the cleaner vertically to drain
(Figure 8).
Figure 8. Keep Cleaner Vertical to Drain Water
3. Unplug power to the cleaner at the control
box (Figure 9).
Figure 9. Unplug
4. Remove the cleaner from the pool and
untangle all kinks and coils in the power cable.
Start at the cleaner head. Lay the cable in the
sun to loosen any tangling memory (Figure 10).
Figure 10. Untangle the power cable
5.2 CLEAN THE FILTER CANISTER
The  lter canister should be cleaned after each cycle.
1. Remove the cleaner from the water and let the
remaining water drain.
2. Unlatch the cleaner cover to access the
canister (Figure 11).
Figure 11. Lift Cleaner Cover
3. Remove the  lter canister (Figure 12).
Figure 12. Remove Filter Canister
5. Empty all debris from the  lter canister, then
rinse the canister and the cleaner using a hose
(Figure 13).
Figure 13. Wash Filter Canister
NOTE: Periodically, deep-clean the filter canister with soapy
water and a soft bristle brush to prevent clogging.
10 ROBOTIC CLEANER

5.3 STORE THE CLEANER WHEN
NOT IN USE
The cleaner should be cleaned regularly using
slightly soapy water. Do not use solvents such as
trichlorethylene or its equivalent. Rinse the cleaner
generously using clean water. Do not let your cleaner
dry in direct sunlight.
1. Disconnect cleaner from the power source.
2. Starting at the cleaner head, remove all twists
and tangles from the cable. Lay the cable in the
sun to loosen any tangling memory (see Figure
14).
3. Loosely coil the cable into a loop for storage
near the cleaner or on the caddy hook .
4. Disconnect the cable from the control box.
Figure 14. Untangle the power cable
5.4 REPLACING BRUSHES
The cleaner is  tted with brushes with a ''wear''
indicator (Figure 15).
raised groove becomes
partially flattened,
indicating excessive
wear
Figure 15. Worn Brush Indicator
To maintain cleaner performance at its best, replace
the brushes as soon as one of the wear indicators
is reached (even if the wear is not even). It is
recommended that you replace the brushes when the
rubber is worn down to the top of the wear indicator
(or every two years, whichever comes  rst).
To replace a worn brush:
1. Stand the cleaner on its end in a vertical
position (see Figure 16).
1
Figure 16. Cleaner in Upright Position
2. Separate the edges of the brush and undo the
tabs. Remove the worn brush (see Figure 17).
11
OWNER'S MANUAL

Figure 17. Undo the Tabs of the Brush
3. Position the new brush underneath the roller
with the bristles facing downwards (see Figure
18).
Figure 18. Position the New Brush on Roller
4. Thread each tab into the slot provided and
gently feed it through until the heel comes out
at the other side of the slot.(Figure 19).
4
Figure 19. Pull Tabs Through Each Slot
5. Use a pair of scissors to cut the tabs 3/4 inch
from the heel so that they are no higher than
the cleaning blade (Figure 20).
Figure 20. Cut Tabs
12 ROBOTIC CLEANER

SECTION 6. TROUBLESHOOTING
If the status indicator on the control box  ashes, follow the recommended troubleshooting tips below.
6.1 ERROR CODES
Flashing LED Solutions
Rapid flashing
1  ash / 1 second pause
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control
box.
• Check that nothing is interfering with the cable connection
area.
• If this does not resolve the problem,contact your local retailer
for a diagnostic review or call customer service.
Rapid flashing
2  ash / 1 second pause
• Check that debris or the cable is not preventing the brushes
or the tracks from rotating freely.
• Check that nothing is interfering with the cable connection
area.
• Rotate the track by a quarter of a turn in the same direction
until it rotates smoothly
• If this does not resolve the problem,contact your local retailer
for a diagnostic review or call customer service.
Rapid flashing
3  ash / 1 second pause
• Turn the cleaner off.
• Clean the  lter thoroughly.
• Put it back in the water, shaking to release the air bubbles.
• Restart the cycle.
• If this does not resolve the problem,contact your local retailer
for a diagnostic review or call customer service.
• Check that no debris or hair is blocking the impeller.
• Clean the  lter thoroughly.
• If this does not resolve the problem,contact your local retailer
for a diagnostic review or call customer service.
6.2 DELETING AN ERROR CODE
After following the troubleshooting solutions, press any key on the control box to delete the error code.
13
OWNER'S MANUAL

6.3 GENERAL TROUBLESHOOTING
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue Possible Cause Suggested Solution
The cleaner does not stay
on the pool surface or is
oating excessively.
There is air trapped inside the
cleaner housing.
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
The cleaner is not climbing
walls.
The lter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Conrm appropriate pool chemistry Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The cleaner is not moving Not connected to electricity. The outlet the control box is connected to, is
not supplying electrical power. Check that the
outlet to which the control box is connected is
receiving electricity.
Cycle not started. Press the Start button to initiate a cleaning
cycle.
Reset needed Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved,
contact your local retailer to request a
diagnostic review or contact Technical Support
at 1-800-822-7933.
Cable is tangling in the pool. Cable is not spread evenly in the
water
Verify the oating cable enters the water near
the middle of the pool length. Spread all of the
oating cable carefully in the pool, ensuring
there are no kinks or coils. Ensure the cable is
not too tightly wrapped or coiled when storing.
If the problem persists, lay the cable straight in
the sun to relax it and remove kinks. Follow the
procedure in Cord Tangling to avoid and correct
tangled cord.
The cleaner is not cleaning
the pool effectively.
Filter canister is full or dirty. Dispose of debris and thoroughly clean the lter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see: Clean the Filter
Canister).
Brushes are worn. Check the wear indicator(s). Contact your local
dealer for spare parts.
Cable is excessively tangled. Untangle the twisted cord and lay in sun to
reduce memory. (See: Cord Tangling).
14 ROBOTIC CLEANER

NOTES
15
OWNER'S MANUAL

www.jacuzzipool.com
© 2020 Jacuzzi Inc. All rights reserved.
Jacuzzi®is a registered trademark of Jacuzzi Inc.All other brands, product names, company names, trade names
and trademarks used are the property of their respective owners. Jacuzzi may add to change or remove any part
of these materials at any time, without notice. Reproduction in whole or inpart without written permission is
prohibited. International products may be congured differently to meet local electrical requirements. Dimensions are
approximate.
For warranty information, visit
www.jacuzzipools.com
H0722100_REVA