Johnson Controls ioSmart Gen 1 User manual

A16381AH4G-E
Building Technologies & Solutions
www.kantech.com
2022-10-27
*A16381AH4G*
ioSmart Gen 1 Card Reader Installation
Guide
A16381AH4G
E

2 ioSmart Gen 1 Card Reader Installation Guide

Contents
ContentsEnd-User License Agreement......................................................................................................................... 5
Technical support............................................................................................................................................. 5
United States and Canada.................................................................................................................... 5
Latin America and Caribbean...............................................................................................................5
Europe, Middle East, and Africa........................................................................................................... 6
Asia Pacific.............................................................................................................................................. 6
Copyright information..................................................................................................................................... 7
Safety instructions............................................................................................................................................7
System overview...............................................................................................................................................7
Unpacking the ioSmart card reader.................................................................................................... 9
ioSmart mobile smart keys............................................................................................................................. 9
Changing the ioSmart card reader from standard to panel-less mode....................................... 10
Changing the ioSmart card reader from panel-less to standard mode....................................... 10
Upgrading the ioSmart card reader.............................................................................................................11
ioSmart card reader models......................................................................................................................... 11
Mullion ioSmart card reader.............................................................................................................. 11
Single Gang ioSmart card reader...................................................................................................... 13
Technical features.......................................................................................................................................... 14
Wiegand mode.....................................................................................................................................14
OSDP support.......................................................................................................................................14
RS-485 mode.........................................................................................................................................14
BLE mode..............................................................................................................................................14
RFID technologies................................................................................................................................14
Capacitive touch keypad.....................................................................................................................14
Auto-detection..................................................................................................................................... 15
LED status bar...................................................................................................................................... 15
Optical tamper..................................................................................................................................... 15
Technical specifications................................................................................................................................. 15
Mounting.........................................................................................................................................................17
Mounting the ioSmart card reader....................................................................................................17
Wiring.............................................................................................................................................................. 19
Wiring distance.................................................................................................................................... 19
Six pole screwless terminal block...................................................................................................... 22
RS-485 mode............................................................................................................................................... 22
Wiegand mode........................................................................................................................................... 22
RS-485 wiring........................................................................................................................................23
RS-485 CAT5 wiring..............................................................................................................................24
RS-485 lock output wiring...................................................................................................................25
BLE lock output wiring for panel-less mode.................................................................................... 26
Wiegand wiring....................................................................................................................................27
ioSmart Gen 1 Card Reader Installation Guide 3

Wiegand CAT5 wiring.......................................................................................................................... 28
Connecting multiple readers to a controller....................................................................................28
Daisy chain wiring...................................................................................................................................... 29
Star wiring...................................................................................................................................................30
Configuring the reader..................................................................................................................................30
Configuring the reader using the terminals.................................................................................... 30
Factory default (SSF transmission format)..............................................................................................31
Hard reset (SSF transmission format)..................................................................................................... 32
34-bit transmission format....................................................................................................................... 33
26-bit transmission format....................................................................................................................... 34
Sending the unique identifier (UID).........................................................................................................35
Configuring the reader using a Kantech smartcard....................................................................... 36
Configuring the reader's OSDP address...........................................................................................36
Compliance specifications.............................................................................................................................37
FCC.........................................................................................................................................................37
CE compliance...................................................................................................................................... 38
UL Standards compliance................................................................................................................... 38
NIST (National Institute of Standards and Technology)................................................................. 38
RoHS (Restriction on Hazardous Substances)..................................................................................38
WEEE (Waste Electrical and Electronic Equipment).........................................................................38
ioSmart Gen 1 Card Reader Installation Guide4

End-User License Agreement
Software Terms
Use of this software that is in (or constitutes) this product, or access to the cloud, or hosted services
applicable to this product, if any, is subject to applicable end-user license, open-source software
information, and other terms set forth at http://johnsoncontrols.com/techterms. Your use of this
product constitutes an agreement to such terms.
Technical support
See the following technical support contact details and opening hours in your region.
United States and Canada
For technical support, use the phone number for your area or go to:
https://kantech.com/Support/Contact_Technical_Support_Advanced.aspx.
Table 1: United States and Canada telephone numbers
Area Call type Opening times: 08:00 to 20:00 (EST)
United States and Canada Toll free [phone]
United States and Canada Toll free [phone] option 4
Latin America and Caribbean
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For access technical support, email [email protected].
• For video technical support, email [email protected].
• For technical training inquiries, email [email protected].
Table 2: Latin America and Caribbean telephone numbers
Area Call type Opening times: 08:00 to 20:00 (EST)
Latin America and Caribbean Toll free [phone]
Latin America and Caribbean Toll free [phone]
Argentina, Buenos Aires Direct [phone]
Brazil, Sao Paolo Direct [phone]
Chile, Santiago Direct [phone]
Colombia, Cali Direct [phone]
Colombia, Medellin Direct [phone]
Costa Rica, National VOIP Direct [phone]
Dominican Republic, Santo Domingo Direct [phone]
El Salvador, San Salvador Direct [phone]
Guatemala, Guatemala City Direct [phone]
Mexico, Mexico City Direct [phone]
Panama, Panama City Direct [phone]
5ioSmart Gen 1 Card Reader Installation Guide

Table 2: Latin America and Caribbean telephone numbers
Area Call type Opening times: 08:00 to 20:00 (EST)
Peru, Lima Direct [phone]
Venezuela, Caracas Direct [phone]
Europe, Middle East, and Africa
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For technical post-sales inquiries, email [email protected].
• For technical training inquiries, email [email protected].
• For all licensing inquiries, email [email protected].
Table 3: Europe, Middle East, and Africa telephone numbers
Area Call type Opening times: 08:00 to 18:00 (CET)
Europe, Middle East, and Africa Toll free [phone]
Europe, Middle East, and Africa Direct [phone]
Bahrain Direct (0)800 04127
Belgium Direct +0800 76 452
Denmark Direct [phone]
France Direct +0800 90 79 72
Germany Direct +0800 1806 757
Greece Direct 00800 312 294 53
Ireland Direct [phone]
Israel Direct [phone]
Italy Direct [phone]
KSA Direct [phone]
Kuwait Direct (0)22062915
Lebanon Direct 01 426 801, new dial tone and then dial 8552 3436 77
Nordic Countries Direct 04494 9001
Oman Direct [phone]
Qatar Direct (00) 800100841
Russia Direct 81 0800 2052 1031
South Africa Direct [phone]
Spain Direct [phone]
Turkey Direct +00800 3192 3007
United Arab Emirates Direct (0)800 0310 7123
United Kingdom Direct [phone]
Asia Pacific
For technical support, contact us at one of the following email addresses or use the phone number
for your area.
• For video technical support, email [email protected].
ioSmart Gen 1 Card Reader Installation Guide6

• For technical training inquiries, email [email protected].
• For all licensing inquiries, email [email protected].
Table 4: Asia Pacific telephone numbers
Area Call type Opening times: 09:00 to 18:00 (CST China Standard
Time) and 09:00 to 19:00 (IST India Standard Time)
Asia Pacific Toll free + 800 2255 8926
Australia Direct [phone]
China Direct [phone]
India Direct [phone]
Oceania and New Zealand Direct [phone]
Copyright information
© 2022 Johnson Controls. All rights reserved. JOHNSON CONTROLS and KANTECH are trademarks of
Johnson Controls.
Safety instructions
This equipment, RS-485 ioSmart Card Reader, shall be installed and used within an environment
that provides the pollution degree max 2 and overvoltages category II, in NON HAZARDOUS
LOCATIONS only. The equipment is FIXED and is powered from a Limited Power Source from the
controller to which it is connected; it is designed to be installed by Service Persons only; [Service
Person is defined as a person having the appropriate technical training and experience necessary
to be aware of hazards to which that person may be exposed in performing a task and of measures
to minimize the risks to that person or other persons].
System overview
Kantech ioSmart card readers in RS-485 mode provide end-to-end encryption when they are
used with other products such as Kantech controllers and EntraPass access control management
software.
The ioSmart card readers in RS-485 mode use AES 128-bit (U.S. NIST encryption specification)
between the following:
• The ioSmart card reader and the ID badge credentials.
• The ioSmart card reader and the Kantech controller.
• The Kantech controller and the EntraPass software. An IP or RS-485 connection is required.
7ioSmart Gen 1 Card Reader Installation Guide

Figure 1: ioSmart card reader encryption overview
Callout Description
A EntraPass
B Master
C Subordinate
D IP (AES 128-bit encrypted)
E Standard RS-485
F RS-485 (AES 128-bit encrypted)
G RS-485 Protocol M (AES 128-bit encrypted)
H MIFARE PLUS EV1 (AES 128-bit encrypted)
I HID Prox, ioProx, HID Iclass CSN
The ioSmart card readers support the transmission of card numbers using Wiegand protocol.
The ioSmart card readers support the following formats:
• Standard 34-bit format
• Standard 26-bit format
• Most common HID formats
• Other Kantech proprietary formats including eXtended Secure Format (XSF) and Smartcard
Secure Format (SSF)
ioSmart Gen 1 Card Reader Installation Guide8

You can install ioSmart card readers inside or outside. For PIN entry and other functions, some
models integrate a backlit, capacitive touch keypad. For security purposes, you must install panel-
less (no controller) readers on the secure side of the door.
To upgrade efficiently, some models support both ioSmart card technology and Kantech ioProx
proximity technology.
Note: For information about the available models and the supported credentials for each
model, see Technical specifications.
Unpacking the ioSmart card reader
Before you install the reader, check that the product box contains the following items:
• One ioSmart card reader
• Two 11.1K Ω resistors
• Four 5.6K Ω resistors
• One Phillips head screw, #6-32
• One ioSmart Card Reader Installation Sheet
ioSmart mobile smart keys
Using the ioSmart card reader Bluetooth low energy (BLE) mobile technology, smart keys
provide panel-less, managed access to offline doors, or other powered, lock-controlled openings.
Administrators can create, edit, issue, and revoke smart keys for personnel, remotely and on
demand, without access to physical cards.
In panel-less mode, ioSmart card readers do not require any local network connectivity and provide
cloud-managed access control for mobile users even when the mobile device hosting the EntraPass
mobile application is disconnected from the Internet. Tyco Cloud services manage the smart keys
and deliver them to the EntraPass go Pass mobile application.
WARNING: Controlled door locks may be governed by regulatory bodies and must always
be installed according to local regulations. In most instances, there are strict limitations to
installing fail-secure devices and fail-safe locking devices such as magnetic locks or other
similar locking devices on doors that are used as emergency exits.
9ioSmart Gen 1 Card Reader Installation Guide

Figure 2: ioSmart mobile smart keys
Callout Description
A Smartphone with the EntraPass go Pass application
B Smart key
C ioSmart card reader
D Door strike
Changing the ioSmart card reader from standard to panel-
less mode
To change the ioSmart card reader from standard mode to panel-less mode, complete the following
steps:
1. If the reader is connected to a controller and authenticated, you must set the reader to factory
default before you can configure it as a panel-less reader. To set the reader to factory default,
see Factory default (SSF transmission format).
2. To define the reader as panel-less, log on to Tyco Cloud: https://cloudvue.com/login.
a. On the Live page, on the Access tab, find the reader and click the Edit icon.
b. On the Settings page, in the General pane, from the Function Mode list, select
Panelless (Mobile Smart Key Door).
3. From the EntraPass go Pass application, send three valid unlock requests in panel-less mode.
When an ioSmart card reader is in panel-less mode, it does not generate Wiegand code and it
cannot be connected over RS-485 to a controller.
Changing the ioSmart card reader from panel-less to
standard mode
To change the ioSmart card reader from panel-less mode to standard mode, set the reader to
factory default or perform a hard reset on the reader.
ioSmart Gen 1 Card Reader Installation Guide10