Johnson Controls IQ4 User manual

We hope you enjoy your new IQ4 Hub security and smart home platform. It will serve as the “brain”
of your home for many years to come. With it you can control your lights, locks, thermostat, security
and much more.
You won’t need a manual to operate your IQ4 Hub, but you can use this guide to learn more about
the features of this amazing new device. We hope it will add to your home’s decor and make your
home smarter and more energy efficient!
Document: IQ4H-UG-NA
Version: 1.0.0
Revised on 2302
Software Version: 4.3.0
IQ4 HUB USER GUIDE
SECURITY &
SMARTHOME

HUB
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USING YOUR SYSTEM: BASICS
Swipe down to
access settings
Touch an icon to
view its contents
Swipe left/right
to change pages
Swipe a page away
when you are done
Navigation
Move from page to page and
access information on each
page using finger touches,
swipes, and scrolling.
Scroll up/down to reveal
additional content on a page
Dismiss
To dismiss a pop up when
you are done, swipe left or
right to dismiss.

USING YOUR SYSTEM: MESSAGE CENTER
Contact
Easy access to your provider’s contact information, including phone number,
email, and website.
Video Tutorials
Watch videos to help you understand your system and service better.
To watch a video, touch a thumbnail. Video will begin playing automatically.
Video controls appear on screen, To exit, touch the “back” button.
Alerts/Alarms
Alerts and alarms from your system like low battery alerts, alarms, and power
failures.
To dismiss, touch the circle to the left of the message and touch “OK” to remove
it from your message center.
You can also remove all messages at once by touching “Acknowledge All”
Message Center
Access your message center by touching the icon in the upper right corner. Once its open you’ll see
three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.
(Note: This icon may appear different than shown, depending on your provider’s settings)
Messages
Messages from your provider will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to remove
it from your message center.
You can also remove all messages at once by touching “Acknowledge All”

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USING YOUR SYSTEM: EMERGENCY PANIC
Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can
send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are
experiencing. (Note: based on your location, not all options may appear or be available to you.)
Alarm Types
Canceling an Emergency Panic
To cancel an emergency panic, touch the “cancel”
button and enter a valid user code.
X
Cancel
Police: When touched it triggers the “Police”
siren pattern and sends a police emergency signal
to your provider’s monitoring station.
Fire: When touched it triggers the “Fire” siren
pattern and sends a fire emergency signal to your
provider’s monitoring station.
Emergency: When touched it triggers the
“Emergency” siren pattern and sends an
emergency signal to your provider’s monitoring
station.
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the screen

HUB
Sensor status:
USING YOUR SYSTEM: ARMING
Arming Options
Quickly choose from “stay” or “away”
Touch to access
arming options
Sensor List
Open or active sensors
appear in a scrollable list
on the right. Touch the
icons in the upper right
corner to switch your view
to either “Active” or “All”
sensors.
?
Open
Closed
Active
Idle
Unreachable
Tampered
Synchronizing
Not Networked
Open Bypassed
Closed Bypassed
See add’l options by touching
the “>>” icon on the right
Additional Arming Options
Select these options before choosing your arming type
Arming Stay
Arms doors and windows only
Arming Away
Arms doors, windows and motions
Additional Options
View additional arming options by touching the “>>”
icon on the right side.
Bypass
Touch the circle next to a sensor to bypass it during
the arming sequence
Exit Sounds
The panel beeps as the timer counts down. Silence
these beeps before you choose the arming type.
Entry Delay
The panel will give you time to disarm once a “delay
door” has been opened. Turn this off with a touch.
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the screen

HUB
USING YOUR SYSTEM: DISARMING
Touch to disarm
panel manually
Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the
screen. You will be prompted to enter a valid code. Failure to enter a
valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in camera
will take a photo and save it on the camera page along with the
date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch the
“disarm” icon.
Disarming Automatically
You can connect your smartphone using Bluetooth and it will
automatically disarm your IQ4 Hub from an “Armed Away” state when
it comes within range. To connect a phone, follow the steps shown.
*You can connect up to five (5) smartphones for
touchless disarming. You may need to enable this
setting in your Bluetooth settings.
Bluetooth
Touchless
Disarming
Step 1:
Swipe down to
access settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code
Step 5:
Touch “BLUETOOTH DEVICES”
Step 3:
Touch “ADVANCED SETTINGS”
Pair
Step 7:
Touch “ADD DEVICE” The panel will
begin searching for new devices in
range (It may take up to 60 seconds)
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your
phone and IQ4 Hub, ensure the numbers
match and touch “Pair” on each.
Bluetooth Pairing Request
“IQ-Panel” would like to pair
with your phone. Confirm that
the code “12345” is shown on
the “IQ-Panel”.
Cancel
Pair
BLUETOOTH PAIRING REQUEST
CANCEL
PAIR
Device: My Phone
Pairing Code: 12345
Step 6:
Put your Bluetooth device in “pairing”
mode.
Step 8:
Select your device from the list
Download the
Alarm.com app
in the App store
or Google Play
Note: Remote disarming has not been evaluated by UL/cUL

ALARM EVENTS
Alarms
If the alarm is triggered the IQ4 Hub will sound the
siren and display a red alarm screen.
Police
When the system is armed and the
alarm is tripped or you touch the
“Police” emergency button the alarm
sounds with the “Intrusion” siren.
Fire
When a Smoke or Carbon Monoxide
detector is triggered or someone taps
the “Fire” panic on the IQ4 Hub the
alarm sounds with the “Fire” siren.
Emergency
When you press an IQ Pendant or
trigger an emergency signal from the
IQ4 Hub, the alarm sounds with the
“Emergency” siren.
If your provider offers monitoring service, the panel
will automatically contact your monitoring center
using the dual path LTE and Wi-Fi connection.
To disarm, touch the screen and enter your passcode.
Preventing false alarms:
False alarms are a terrible waste of your public service resources,
and can erode your relationship with local authorities. In some
areas, authorities even charge a fee for false dispatches.
Here’s some tips for avoiding false alarms:
-Use your system regularly, be comfortable with its operation.
-Make sure everyone who has access to your home has a valid
access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to give
you enough time to disarm the system when you open a door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile app,
bluetooth disarming, etc.)
False Alarms
In the event of a false alarm, press disarm and
enter your user code. If your system is monitored,
be ready to provide your verbal password to your
security provider’s monitoring agent if they contact
you. If you are NOT able to provide the correct
verbal passcode, the authorities may be contacted.

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USING YOUR SYSTEM: SETTINGS
Settings Tray
Access common settings by swiping down
from the top of the screen.
Security Status
See your panel’s
security status in the
upper right. Touch it
to go directly to the
security page
Battery & Radios
Touch an icon to get
more information
-Battery level
-Wi-Fi connection
-Bluetooth status
-LTE connection
Volume
Slide left/right to
adjust the panel voice
Brightness
Slide left/right to
adjust the screen
brightness
Settings
Touch to access the
full settings page.
From there you can
also access “Advanced
Settings” (which will
require a passcode)
Messages & Alerts
Touch to access the
message center including
your provider’s contact
information, video tutorials,
and system messages
Photo Frame
Touch to access the photo frame
where you can customize the
panel’s screensaver
Clean Screen
Disables the screen for 30
seconds to allow you to
clean it without accidentally
touching anything. (Touch
the “standby” button on the
side of the panel to cancel)
Language
Touch to change panel
language
Close Tray
Swipe up to close the tray
Settings Page
From here you can adjust individual sound settings,
change your weather temperature from Fahrenheit
to Celsius, see the status of your security and
smart home devices, and more.
Advanced Settings
Only the Master code can access this area. From
here you can manage users, run system tests,
reboot your system, connect Bluetooth and Wi-Fi
and more.

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SETTINGS: PHOTO FRAME
Photo Frame
When your panel is not in use, it turns into a customizable photo frame.
Settings
Inside settings you can choose whether you
want photos or a weather clock, if you want
the panel to turn itself off automatically in the
evenings, and more.
Touch “ADD”
Add Photos
To add your own photos:
1
3
2
Delete
Touch a photo to select it. Touch “Delete” to
delete it from your panel
Touch the drop down to select from various
Wi-Fi photo packs (Default, Buildings,
Flowers, etc) or to load photos via Bluetooth
or the built-in Panel Access Point (Panel AP).
Note: Only Android phones may load photos over
Bluetooth. All other phones need to use the Panel AP to
load photos wirelessly.
Touch “Replace All Photos” if selecting one of
the Wifi photo packs. For Bluetooth and
Panel AP, follow the on-screen prompts to
load your own photos from your device.

HUB
SETTINGS: ADDING A USER
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “User Management”
Add User
Step 6:
Touch “Add User”
How to Add a New User
User Types
You can add up to 242 users to your system,
each with a custom name and access level
you allow.
Master: Access panel functions, camera, and
system settings.
User: Access panel functions, camera, but
NOT system settings.
Guest: Used to give arm and disarm access
to those users who will use the panel on a
temporary basis
Expiration Date: Choose a specific date that
will disable a user code automatically.
Notifications
By creating individual users, you can set up custom text
notifications when they access or use your system, keeping
you connected no matter where you are.
Add User Screen
Once on the “Add User” screen you can create a custom
name and user code and indicate whether you want this
person to be a Master, User, or Guest.
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home

SETTINGS: TESTING YOUR SYSTEM
Testing Regularly
You should test your system regularly to ensure it is operating at peak efficiency. The IQ4 Hub has a number
of tests built in that are easy to perform:
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your master code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “System Tests”
How to Access System Tests
Wi-Fi Test
Run this test every 30 days or if the IQ4 Hub’s
Wi-Fi connection seems to be failing.
Encounter a Problem?
If you encounter a problem with your
system, contact your provider right
away.
Touch “Message Center” in the
upper right corner of your panel
to get your provider’s contact
information
Sensor Test
Run this test every 30 days. As you start the
test, open and close your doors, windows,
and move in front of your motion sensors to
ensure they work as expected.
Cellular/LTE Test
Run this test if your panel seems to have lost
its ability to send and receive signals.
Image Sensor Config
Run this test if your image sensors stop
working
Z-Wave™ Test
A series of Z-Wave tests to optimize your
smart home network. “Reconfigure network”
is your most useful test, repairing your
network for you.
Dual Path Test
Run this test if your panel seems to have lost
its ability to send and receive signals.
Panel Test
Use this every 30 days to test a variety of
panel functions
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home
1

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USING YOUR SYSTEM: LIGHTS
Light Control
You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ4 Hub. This will allow you to
control your lights locally on the panel and also from your mobile app. Once your first light is added to your
system, the lights page will appear. Simply swipe over to access it.
ON
Touch turn on all
selected lights
OFF
Touch turn off all
selected lights
GET STATUS
Touch to check the
status of all selected
lights
Select
Touch the circle next
to a light to select it
Energy
Touch the energy icon to see how much energy the
outlet is currently using
Dimmer
Touch the
slider from left
to right to
adjust the
brightness of a
single dimmer
ON/OFF
Touch a bulb or
outlet icon to
turn it on or off
LIGHT ON
LIGHT OFF
SMART SOCKET ON
SMART SOCKET OFF
Mobile Access
You can also control your lights from your mobile app.

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USING YOUR SYSTEM: LOCKS
Lock Control
You can add up to 6 Z-Wave locks to your IQ4 Hub. This will allow you to control your locks locally on the
panel and also from your mobile app. Once your first lock is added to your system, the lock page will appear.
Simply swipe over to access it. If you have more than one lock swipe up and down to access each one.
UNLOCK ALL
Touch to unlock all
your locks at once
LOCK ALL
Touch to lock all
your locks at once
Get Status
Touch the refresh
icon to check the
lock’s current status
ON/OFF
Touch the key
icon to unlock
or lock it
Change Locks
If you have
more than one
lock, swipe up
and down to
access each
one.
UNLOCKED
Mobile Access
You can also control your
locks from your mobile app.
LOCKED

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USING YOUR SYSTEM: THERMOSTAT
Mode
Touch to change this thermostat
from heat to cool (or off) or use
“automatic” which switches from
heat to cool as needed to maintain
your target temperature.
Current Temp
Displays the current
temperature in your
home
Fan
Touch to change to
“On” or “Automatic”
Up/Down
Touch the
arrows to
adjust the
target
temperature
Switch
If you have
more than one
thermostat,
swipe up and
down to
access each
one.
Mobile Access
You can also control your
thermostat from your mobile app.
Thermostat Control
You can add up to 10 thermostats to your IQ4 Hub. This allows you to control the temperature in your home
locally on the panel and also from your mobile app. Once your first thermostat is added to your system, the
thermostat page will appear. Simply swipe over to access it. If you have more than one thermostat swipe up
and down to access each one.
Battery level
Displays how much
battery is left in
your thermostat

HUB
USING YOUR SYSTEM: GARAGE DOOR
Garage Control
You can add up to 10 Z-Wave overhead garage door controllers to your IQ4 Hub. This allows you to control
the door from your panel and also from your mobile app. Once your first garage opener is added to your
system, the garage page will appear. Simply swipe over to access it. If you have more than one overhead
garage door swipe up and down to access each one.
GARAGE CLOSED
GARAGE OPEN
Open/Close
Touch the icon
to open or
close the
garage door
Switch
If you have
more than one
garage door,
swipe up and
down to
access each
one.
Open
Touch the icon
to open the
garage door
(not available
when the
garage door is
already closed)
Close
Touch the icon
to close the
garage door
(not available
when the
garage door is
already closed)
OPEN ALL
CLOSE ALL

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USING YOUR SYSTEM: LIVE VIEW
Live View
Easily view the live video feed from your Alarm.com video cameras on the 7” panel screen. This page will
appear automatically if cameras are added to the account and the authorization has been given on the
Alarm.com customer website. Supports live view of up to 40 cameras.
Camera View
A thumbnail of
the camera will
be displayed for
the highlighted
camera. Click the
play button to
view full screen.
Cameras List
All supported
cameras that are
on the account
and have been
authorized will
show here. Click
the camera you
would like to
view.
Exit
Click on the
red X icon to
exit full screen
mode.
Camera View
Full screen mode
can be activated
by clicking on
the play button
for each
individual
camera.
Important Note
Cameras will only
push to your panel
if you have
authorized them to
do so from your
Alarm.com
customer website.
This can be found
under Video
Settings.

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USING YOUR SYSTEM: LIVE VIEW WITH AUDIO
Live View with Audio
Listen in and speak to any room in the house using the Qolsys Live View with Audio feature. This can be done
from your mobile app or right from the 7” touch screen. If your camera supports two-way audio, the talk
button will automatically appear on the live view page.
Talk
Press and hold
while talking to
to use the two-
way audio
feature built into
your camera.
Listen
Press to turn
on audio.
End
Press this button
to exit.
Hold To Talk
Press and hold
to talk.
LIVE VIEW
~ with Audio ~
ON PANEL

HUB
USING YOUR SYSTEM: LIVE ANSWER
Live Answer for Doorbell Cameras
You can now talk directly to whoever is at your front door using the new Live Answer feature on your IQ4 Hub.
When your doorbell button is pushed, video with audio will automatically pop up on your 7” touchscreen. You
can answer the call, disarm the system and unlock the door all from the same screen. This allows you to verify
who is at your front door and if you choose, let them in. Compatible with all Alarm.com doorbell camera
models.
Answer
Press to answer the doorbell. If answered, the
feed from the doorbell will pop up on the
screen.
Dismiss
Press to dismiss doorbell.
Doorbell Notification
A doorbell notification will
display on the screen
when someone rings your
doorbell. You can choose
to answer or dismiss. This
is a feature that you have
to enable from your
Alarm.com website.
Enable Notification
To enable this feature, log in to
your Alarm.com website,
navigate to your Video Settings,
click on Video Device Info then
check this box.
Talk
Press and hold to talk to whoever is
at the doorbell camera.
System Armed
If your system is armed, you can click
this button to disarm the system.
Door Lock
If you have a door lock paired, you can
click this button to unlock the door.
End
Press this button to end the call
and exit Live View mode.

HUB
USING YOUR SYSTEM: MANAGE MY SYSTEM
Manage My System
Make sure you are always connected to your home Wi-Fi network and that your software is up to date. You
can also manage your Bluetooth connected devices directly from this screen.
Software Update
Touch the icon to update the system to current software and get
details about the last time an update was performed.
Wi-Fi
Touch the icon to check the
panel’s WWi-Fi connection.
The icon will be green if Wi-Fi
is connected and red if it is not
connected. You can also get
quick details about the
network you are connected to
like the SSID, internet
connection and more.
Bluetooth
The icon will be green if
Bluetooth is ON and
red if Bluetooth is OFF.

HUB
HOME AWAY SLEEP
Alarm.com Scenes
If enabled by your dealer, Alarm.com Scenes allow you to
control multiple devices with the click of a single button
right from your touchscreen. Each option is a multi-
device command that coordinates different smart
devices to accomplish a complex task. Smart Scenes
must be setup and customized from your Alarm.com
customer portal before they can be used from the panel.
Alarm.com Scenes
Setup your Scenes from your
Alarm.com customer site. When
logged in, navigate to the
Automation tab. Here, you will be
able to build custom scenes that
control multiple smart devices
within your home.
OPTIONAL SETTINGS: SCENES