Johnson Controls SBH300 User manual

LC-SBH300-0, LC-SBH300-0LA, LC-SBHPNL-01, LC-SBH300-0C
Building Technologies & Solutions
www.johnsoncontrols.com
2023-08-24
Johnson Controls
Verasys Smart Building Hub (SBH300)
Installation Guide
LIT-12014293

2 Verasys Smart Building Hub (SBH300) Installation Guide
Johnson Controls

Contents
ContentsApplications.......................................................................................................................................................5
Installation........................................................................................................................................................ 5
Special tools needed..............................................................................................................................5
Mounting...........................................................................................................................................................5
Location considerations........................................................................................................................5
DIN rail mounting..................................................................................................................................6
Wall mounting........................................................................................................................................6
Wiring.................................................................................................................................................................7
Wiring guidelines...................................................................................................................................7
System bus port..................................................................................................................................... 7
System bus communications connections................................................................................................7
USB ports.......................................................................................................................................................8
USB adapters................................................................................................................................................ 8
Ethernet port................................................................................................................................................ 8
Connecting wired BACnet MS/TP network equipment.....................................................................8
Connecting a TMR coordinator............................................................................................................ 9
Powering the SBH300............................................................................................................................9
Connecting a 24 VAC power supply...................................................................................................10
Connecting a 24 VDC power supply.................................................................................................. 10
Connecting a third-party 24 VDC power supply...............................................................................10
Operation........................................................................................................................................................ 11
Connecting to the SBH with the Wi-Fi access point.........................................................................11
Configuring the Internet connection with Ethernet........................................................................11
Configuring the Internet connection Wi-Fi Client............................................................................12
Installing the Airwall Agent for SBH300 access................................................................................13
Over the air updates............................................................................................................................14
Smart Equipment Controller updates............................................................................................... 14
Reset button operation and descriptions.........................................................................................14
Network reset.......................................................................................................................................14
Reset to factory defaults.....................................................................................................................15
Factory default log on credentials............................................................................................................15
LED test sequence at start-up.......................................................................................................................16
Status indication LEDs................................................................................................................................... 16
Troubleshooting............................................................................................................................................. 17
Accessories......................................................................................................................................................22
Repair information.........................................................................................................................................22
Technical specifications................................................................................................................................. 22
UL Standard.................................................................................................................................................... 23
North American emissions compliance.......................................................................................................24
United States........................................................................................................................................ 24
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Verasys Smart Building Hub (SBH300) Installation Guide 3

Canada.................................................................................................................................................. 24
Product warranty............................................................................................................................................25
Patents.............................................................................................................................................................25
Single point of contact...................................................................................................................................25
Contact information.......................................................................................................................................25
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Applications
The Smart Building Hub (SBH300) is the base controller for the Verasys™ Building Automation
System (BAS) that provides wired and wireless connection between all Smart Equipment, Verasys
and supported third-party controllers.
The SBH300 features many-to-one, multi-client connectivity for access to any Verasys Controller
or BACnet® MS/TP field device. The SBH300 directly connects to wired or wireless BACnet (MS/
TP) field bus devices, including Verasys Zone Coordinators (VZC), Verasys Zone Controllers (ZEC),
Verasys Application Controllers (VAC), and TEC Smart Thermostats. The SBH is also compatible
with Smart Equipment RTUs and third-party BACnet devices that meet the required BACnet MS/TP
specifications. For more information, refer to the Verasys BACnet MS/TP Integration Technical Bulletin
(LIT-12013606)
BACnet MS/TP Equipment connects wirelessly to the SBH300 using the Transparent MS/TP Wireless
Router (TMR). BACnet MS/TP Equipment connected to the SBH300 is automatically discovered when
uniquely addressed.
The SBH300 has a USB Wi-Fi access point to provide an intuitive, browser-based interface for
simple control of a light commercial or mid-market building.The wireless access point range with a
supported mobile device is 31 m (100 ft) line of sight, while indoors, and 91 m (300 ft) line of sight
outside. You can access the user interface over Wi-Fi access point or set-up remote access through
an Ethernet connection to the Internet. For more information, refer to the Verasys Smart Building
Hub (SBH) Network and IT Guidance Technical Bulletin (LIT-12012324).
The SBH300 connects to cloud services for routine firmware updates over Ethernet or Wi-Fi Client
with the included USB Wi-Fi adapter.
You can mount the SBH300 permanently onto a DIN rail or secure it onto a stable, flat surface.
Supply power for the SBH300 is provided through the included AC power supply or an external 24
VAC connected to the terminal block plug.
Installation
Special tools needed
To use the SBH300, you require a Wi-Fi or Ethernet capable device, such as a phone or computer
with a compatible web browser. See Technical specifications.
Mounting
Location considerations
Follow these guidelines when you mount the SBH300:
• Mount the SBH300 in areas free of corrosive vapors and observe the environmental limitations
listed in the Technical specifications section.
• Solid objects including walls, duct work, cabinets, doors, and glass can impede the Wi-Fi signal.
Minimize the number of barriers between the connected computer or mobile device and the
SBH300. Use line of sight, if possible.
• Metal objects such as cabinet doors, enclosures, and pipes, and concrete objects such as pillars,
walls, and ceilings can limit Wi-Fi service.
• Do not mount the SBH300 outside.
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DIN rail mounting
About this task:
To mount the SBH300 to a DIN rail, complete the following steps:
1. Securely mount a 190 mm (7.5 in.) or longer section of 35 mm (1.375 in.) DIN rail horizontally.
2. On the back of the SBH300, extend the two lower mounting clips.
3. Hang the top of the SBH300 to the DIN rail clip. Then press the SBH300 against the DIN rail
and hold in place while pushing up on the lower mounting clips to secure the unit.
Figure 1: SBH300 secured with mounting clips in latched positions
Wall mounting
1. Pull the bottom two mounting clips downward to their extended positions.
2. Mark mounting hole locations on the wall. Use the dimensions shown in Figure 2, or hold the
bracket against the wall and mark the hole locations through the mounting clips.
Note: The screw holes on the SBH300 can accommodate M4 and #8 screws.
3. Drill holes in the wall based on the locations marked in step 2. Insert wall anchors for each
hole if necessary.
4. Hold the device in place, insert the screws through the mounting clips and into the screw
holes, and then carefully tighten all screws.
Important: Do not overtighten the mounting screws. Overtightening the screws can
damage the mounting clips or bracket.
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Figure 2: Front and side view mounting dimensions, mm (in.)
Wiring
The SBH300 supports a maximum capacity of 100 single-zone devices across the System Bus and all
Zone Buses.
You can hardwire and wirelessly connect the controllers to the SBH300, as the SBH300 supports
both connection types simultaneously. To wirelessly connect the controllers, connect the TMR
coordinator to the SBH300 and connect one TMR router to each equipment controller. One TMR
coordinator supports up to 35 wireless devices. You can add an additional TMR coordinator to the
SBH300 to connect a maximum capacity of 70 wireless devices.
Note: Configure each TMR coordinator with a different PAN ID before you wire them to the
SBH300.
Wiring guidelines
Follow these guidelines when you wire the SBH:
• Do not hang the SBH300 from a cable connection.
• Provide slack in the cable between the SBH300 and the device you connect to it.
System bus port
You can connect to the SBH300 RS-485 system bus port through a blue, 4-terminal, system bus
terminal block plug. You can also temporarily connect the system bus to a device with the 6-pin RJ12
cable. For data transmission and other specifications, see Technical specifications.
System bus communications connections
To connect the SBH300 to the system bus for communication, use the System Bus adapter on the
SBH.
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The SBH300 has a dedicated default system bus address of 116. You can change the default
address in the BACnet Settings menu. Ensure that the SBH has a unique address on the system bus
network. The system bus can only accommodate one SBH300.
Performance of the SBH300 varies based on the amount of traffic it accommodates.
USB ports
The SBH300 has two USB 2.0 host (type A) ports and one USB 2.0 client (type micro) port. The USB
host ports are dedicated for the Wi-fi USB access point.
• Do not use the USB port as a charging port.
• Do not connect devices other than those specified in Johnson Controls® technical
documentation.
• Use the USB ports only when needed.
Table 1: USB port pin designations
Pin number for both ends of the cable Signal name
1 +5 VDC
2 Data -
3 Data +
4 No connection
5 Ground
USB adapters
Connect the Wi-Fi adapter that comes with the SBH300 into either of the USB 2.0 host (type A) ports.
The following table lists the USB Wi-Fi adapters the SBH300 supports.
Table 2: SBH300 USB Wi-Fi adapters
Manufacturer Model name
LM Technologies®LM808
D-Link®DWA-131 E
D-Link DWA-171 A
D-Link DWA-171 C
Netgear®A6100
TP-Link®Archer
Premiertek®PT-8811AU
For more information about ordering a USB Wi-Fi adapter, see Accessories.
Ethernet port
The Ethernet port on the SBH300 is an 8-pin RJ-45 jack. The maximum cable length is 100 m (328 ft).
Connecting wired BACnet MS/TP network equipment
About this task:
Use the 4-pin System Bus on the SBH300 to connect your BACnet MS/TP network equipment. Wire
between the SBH300 and MS/TP controllers in a daisy chain wiring configuration. Use 22 AWG-3
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twisted shielded cable. For more information, refer to the MS/TP Bus Cable Recommendations
section of the Verasys BACnet MS/TP Communications Technical Bulletin (LIT-12012362).
• Wire the RS485 +, -, and COM pins. Do not connect to the PWR pin.
Important: If the SBH300 is at the end of an MS/TP bus segment, set the End-of-Line (FC
EOL) switch to ON. If the SBH300 is not at the end of an MS/TP bus segment, set the End-
of-Line (FC EOL) switch to OFF. If you use a shielded cable, do not connect the shield wire
to the SBH300. To daisy chain the SBH300, connect the shields using a wire nut or similar
connector.
Connecting a TMR coordinator
You can connect equipment over a MS/TP wireless network to the SBH300 with a TMR set to
coordinator mode. You can connect up to two TMRs in Coordinator Mode to the SBH300. The first
TMR connected to the System Bus of the SBH300 automatically resets to Coordinator Mode. When
you connect a second TMR to the SBH300, you must manually set the TMR to Coordinator Mode. For
more information about Coordinator Mode, refer to the Mode selection section of Verasys TMR Series
Wireless Router Installation Guide (LIT-12014167).
About this task:
To connect the TMRs to the SBH300, complete the following steps:
1. Connect one TMR to the System Bus RJ-12 port.
2. If the System Bus RJ-12 port is already in use, or to connect a second TMR, use the four-
terminal System Bus port.
Note: The SBH300 provides power for the TMR on pin 4 of the FC bus connector. If the
SBH300 is wired to other MS/TP devices, do not connect the cable’s shield wire to the
four-terminal System Bus port. Leave the shield disconnected, or wire-nut the shield
wires together and bypass the SBH300.
Note: If the System Bus starts at the SBH300, connect the shield to earth ground. If the
SBH is in the middle of the run, wire nut the shields together and bypass the SBH300.
Powering the SBH300
To power the SBH300, use one of the following power supplies:
• 24 VAC power supply.
• Johnson Controls 24 VDC power supply, see Accessories.
• Third-party 24 VDC power supply, see Technical specifications.
CAUTION
Risk of Property Damage.
Do not apply power to the system before checking all wiring connections. Short circuited or improperly
connected wires may result in permanent damage to the equipment.
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ATTENTION
Risque de dégâts matériels.
Ne pas mettre le système sous tension avant d'avoir vérifié tous les raccords de câblage. Des fils
formant un court-circuit ou connectés de façon incorrecte risquent d'endommager irrémédiablement
l'équipement.
WARNING
Risk of Electric Shock.
Disconnect or isolate all power supplies before making electrical connections. More than one
disconnection or isolation may be required to completely de-energize equipment. Contact with
components carrying hazardous voltage can cause electric shock and may result in severe personal
injury or death.
AVERTISSEMENT
Risque de décharge électrique.
Débrancher ou isoler toute alimentation avant de réaliser un branchement électrique. Plusieurs
isolations et débranchements sont peut-être nécessaires pour -couper entièrement l'alimentation
de l'équipement. Tout contact avec des composants conducteurs de tensions dangereuses risque
d'entraîner une décharge électrique et de provoquer des blessures graves, voire mortelles.
Connecting a 24 VAC power supply
• Connect a 24 VAC power transformer with a 50VA minimum output.
Important: Connect the 24 VAC supply power wires from the transformer to the removable
power terminal block plug on the SBH300.
Connecting a 24 VDC power supply
1. If you are using the 24 VDC power adapter, plug the power adapter into the round 24 VDC
barrel plug located in the upper right corner of the SBH300.
2. Connect the power supply to the power cord.
3. Connect the power cord to a 100 VAC to 240 VAC outlet.
Connecting a third-party 24 VDC power supply
Before you begin:
To power the SBH300 with a locally sourced 24 VDC power supply, use the following power supply
equipment:
• Dedicated nominal 24 VDC output, capable of at least 30W.
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• Connector barrel with a 5.5 mm outer sleeve and 2.1 mm inner sleeve, wired for center positive
polarity.
1. Connect the center of the barrel to the DC+ and outer barrel to the DC- of the power supply.
2. Connect the DC plug of the power supply to the power supply port of the SBH300.
3. Connect the power supply to the power cord.
4. Connect the power cord to an outlet supplying voltage that matches the input voltage
marked on the power supply.
Operation
Connecting to the SBH with the Wi-Fi access point
About this task:
Complete the following steps to access the SBH300 local UI and monitor equipment connected to
the SBH300 on the Device List.
1. Plug the Wi-Fi adapter into the USB port.
2. Verify that the Wi-Fi AP LED is flashing.
3. Access the Wi-Fi settings on your Wi-Fi connected mobile phone, tablet, or computer.
Note: Turn off VPN applications, such as Zscaler or Cisco® AnyConnect, on your device.
4. Select the SBH300's default Wi-Fi access point (AP) SSID and enter the SBH300's default Wi-
Fi AP Passphrase, located on the label of the Verasys Smart Building Hub (SBH300) Quick Start
Guide (Part No. A16381V57K) included with the SBH300.
5. Open a web browser and enter https://192.168.142.1 as the browser address.
Note: Your web browser may display a warning that your connection is not private
or secure. This message appears because the security certificate is a privately
signed certificate and cannot be verified by the web browser. You can ignore this
warning and click Advanced or Show more details, and then click the Proceed to
https://192.168.142.1 (unsafe) link.
6. Use the factory default UI Username and UI Password, located on the label of the Verasys
Smart Building Hub (SBH300) Quick Start Guide (Part No. A16381V57K) included with the SBH300.
7. Read and accept the SBH300 license agreement.
8. The first time you log on to the SBH300, you must change the admin password, Wi-Fi AP
Passphrase, and the Wi-Fi AP SSID.
Important: After you change the Wi-Fi AP passphrase or Wi-Fi AP SSID, the web server
restarts and you need to rejoin the SBH300 Wi-Fi network using the new SSID and
passphrase. On some computers and mobile devices, click on the original Wi-Fi AP
network before you rejoin the network with the new passphrase.
Result
When you logon to the SBH300 connected to the MS/TP network, all the devices on the network
that have unique addresses appear in the device list and are available to configure.
Configuring the Internet connection with Ethernet
Before you begin:
When you use the Ethernet connection, ensure that the Wi-Fi Client is not enabled. To turn Wi-Fi
Client off, click Settings > Wi-Fi Client. From the Enabled list, select Off.
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About this task:
Before you commission the Airwall and can access the SBH300 over the Internet, configure the
Ethernet setting. To configure the SBH300 Ethernet settings complete the following steps:
1. Connect the Ethernet cable from SBH300 to an external router, cellular modem, or building
network LAN port.
2. Log on to the SBH300 local UI with the Wi-fi access point. See Connecting to the SBH with the
Wi-Fi access point.
3. To configure an Ethernet cable connection, click Settings > Ethernet, and enter the necessary
data as outlined in the following table:
Table 3: SBH300 Ethernet settings
Field Setting
Ethernet Default: On
Hostname Default: SBH300 followed by the Ethernet MAC Address.
You can change the Hostname, but it must be unique for each device on a
network.
Domain Name
Suffix
Automatically populated
Ethernet MAC
Address
Automatically populated
Auto DHCP
Configure
Default: On
If you want or need to use the SBH300 with a static IP address, you must
set this field to Off. Obtain the IP Address, Subnet Mask, and Default
Gateway from your IT Department and fill out the fields manually. When
left to On, these fields populate automatically.
IP Address See Auto DHCP Configure above.
Subnet Mask See Auto DHCP Configure above.
Default Gateway See Auto DHCP Configure above.
Auto DNS
Configure
Default: Off
The SBH300 includes Tempered Airwall zero-trust software. To use the
Airwall protection, set Auto DNS to Off.
Primary DNS
Server
Address of your Primary DNS Server, if available
The SBH300 includes Tempered Airwall zero-trust software. To use the
Airwall protection, configure the Primary DNS Server to 9.9.9.9.
Secondary DNS
Server
Address of your Secondary DNS Server, if available
The SBH300 includes Tempered Airwall zero-trust software. To use the
Airwall protection, configure Secondary DNS Server to 149.112.112.112.
4. To save your changes, click Save.
What to do next:
The SBH300 includes industry standard Zero Trust Security. The SBH300 requires certain ports open
on the network to establish secure communications to Johnson Controls cloud services.
If you are using a building network or building owner provided wireless internet source, make sure
that the network allows TCP 8096 and UDP 10500 open outbound only. See .
Configuring the Internet connection Wi-Fi Client
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Before you begin:
The SBH300 Wi-Fi Client uses the WPA2-PSK protocol. Ensure that the external Wi-Fi router is set to
WPA2-PSK mode.
About this task:
To connect the SBH300 to the Internet over Wi-Fi, complete the following steps:
1. Plug the Wi-Fi adapter into the USB port.
2. Log on to the SBH300 local UI. See Connecting to the SBH with the Wi-Fi access point.
3. Click Settings > Wi-Fi Client.
4. From the Enabled list, select On.
Important: When the Wi-Fi Client is set to On, set the Ethernet setting on the Ethernet
Settings screen to Off. Wi-Fi and Ethernet cannot be enabled at the same time or the
device does not work.
5. Click the Select SSID button.
6. From the SSID list, select the SSID of the wireless network you want to connect to.
Note: Ensure the SSID of the wireless network does not contain special characters,
such as ',*,@,$,!,#. Special characters prevent the SBH300 connecting to wireless
networks.
7. In the Passphrase field, enter the passphrase of the wireless network.
8. Click Save. To see your changes, refresh the page.
Note: If you do not intend to permanently connect the SBH to the Internet, it is best
practice to use the Wi-Fi Client to temporarily connect to the Internet to ensure that the
SBH300 downloads the latest firmware packages.
Installing the Airwall Agent for SBH300 access
To access the SBH300 local UI over Internet with Ethernet or Wi-Fi client, you must install the
Airwall Agent on the device that you want to use to connect to the SBH300. The Airwall Agent is an
application that provides access to the SBH300 local UI from anywhere and secures your connection
with industry standard Zero Trust Based Security.
The following table lists the documentation for installing the Airwall Agent and connecting to the
SBH300 on Windows, Apple macOS, Apple iOS, and Android devices.
Table 4: Related documentation
For information about Refer to
Installing the Airwall Agent on a Windows device Verasys Airwall Agent for Windows Application
Note (LIT-12014307)
Installing the Airwall Agent on a macOS device Verasys Airwall Agent for macOS Application Note
(LIT-12014321)
Installing the Airwall Agent on an iOS device Verasys Airwall Agent for iOS Application Note
(LIT-12014323)
Installing the Airwall Agent on an Android
device
Verasys Airwall Agent for Android Application Note
(LIT-12014322)
Note: To begin the set-up process for Airwall, contact Verasys Support at be-
[email protected]. The support team provides a form for you to complete with your site
information and the list of users that you want to give access to the SBH300. This process may
take up to 48 hours from the submission of the form.
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Over the air updates
Over the air (OTA) updates deploy software updates to the SBH300 from the cloud. OTA updates
remove the need for a field technician to update the SBH300 software and the Smart Equipment
Control board in a Johnson Controls manufactured rooftop unit. To receive OTA updates,
ensure that you connect the SBH300 to the internet. The updates are automatic and require no
configuration on the SBH300 local UI.
If you are using a building network or building owner provided wireless internet source, make sure
that the network allows TCP 8096 and UDP 10500 outbound only.
Smart Equipment Controller updates
You can update the RTU UCB Contollers directly from the SBH interface without the need for
a physical USB drive. To update the firmware of your RTU UCB Controllers, ensure you have
access to the remote firmware file you want to install. The file name must be in the format
x.x.x.x.remoteUpgrade.secusb.pkg or x.x.x.x_SE-xxxxxxx-x_ remote_ota_update.pkg If the second
file type has a .zip file extension, it must be changed to .pkg. To update Controllers, complete the
following steps:
1. Log on to the SBH Local UI and navigate to the Settings menu.
2. Click Software Update > Controller Update
3. A list of available controllers appears. Click Upload to upload the remote firmware file.
4. Click the empty checkboxes for the controllers you want to update.
5. Click the Install button to begin the update process.
6. After the installation is complete the updated firmware version is displayed in the Current
Firmware column.
Note: Do not interrupt the installation process as it occurs. Ensure that you have a stable
network connection and do not log off of the SBH Local UI until the update is complete.
Note: The Smart Equipment Controller must be at version 4.3.1.24 or later to use the OTA
update feature.
Reset button operation and descriptions
Use the following reset functions on the SBH300 if you lose your password or if you want to restore
the unit to factory defaults:
•Network Reset
•Reset to Factory Defaults
Use the instructions in the following sections according to the type of reset you require. For both
resets, the following information applies:
• The reset button is located through a small hole on the front of the device. To reach the reset
button, use a small screwdriver or similar tool.
• If the SBH300 is connected to the network when you press the reset button, it disconnects from
the network.
• If you press and hold the reset button for more than nine seconds, the reset operation cancels.
• If a fault condition already exists, the reset button does not work.
Network reset
About this task:
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The Network Reset function resets Wi-Fi access point settings. Use this function if you forget your
Wi-Fi connection information. To reset the Wi-Fi access point settings, complete the following steps:
1. Press and hold the RESET button for two seconds. The FAULT LED flickers slowly.
2. Release the RESET button within three seconds. The FAULT LED continues to flicker slowly.
3. Within five seconds, press the RESET button again, and then immediately release it to
proceed with the reset. If you do not press the RESET button to confirm within five seconds,
the reset operation is canceled.
Result
The Wi-Fi access point SSID and passphrase are set to factory defaults. The LEDs stop flickering for
two seconds, then the LEDs return to normal operation based on the current state of the device.
Reset to factory defaults
About this task:
The Reset to Factory Defaults function resets all device settings including user profiles. The
function also resets your SSL certificate to the Johnson Controls self-signed certificate that is
included in the device. This function is for administrators who want to clear all user profiles from a
device. The Reset to Factory Defaults function does not change the version of the software. If you
run a software upgrade, the SBH300 retains the upgraded software version and does not reset to
the factory default version.
To reset to factory defaults, complete the following steps:
1. Press and hold the RESET button for six seconds. After two seconds, the FAULT LED flickers
slowly. After an additional four seconds of holding the RESET button, the FAULT LED changes
to a faster flicker.
2. Release the RESET button within three seconds of seeing a fast flicker. The FAULT LED
continues to flicker quickly.
3. Within five seconds, press the RESET button again, and then immediately release it to confirm
that you want to reset to factory defaults. If you do not press the RESET button to confirm
within five seconds, the reset operation is canceled.
Result
The Fault LED may flicker for up to eight minutes before all the LEDs turn on during reboot and
start-up. All device settings reset to factory defaults. The LEDs stop flashing for two seconds, and
then the LEDs return to normal operation based on the current state of the device.
Important: To access the SBH300 after a reset to factory defaults, you must use the default
log on credentials, see Factory default log on credentials. You can also find the default
credentials on the Smart Building Hub (SBH300) Quick Start Guide (Part No. A16381V57K) included
with the SBH300 and on the label on the back of the SBH300.
Factory default log on credentials
Table 5: Factory default credentials
Parameter Default
Wi-Fi access point SSID Verasys-SBH
Wi-Fi access point Passphrase SBH-xxxxxx. Where x represents the last six
digits of the MAC Address located on a label on
the back of the SBH300.
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Table 5: Factory default credentials
Parameter Default
UI Username admin
UI Password SBH-xxxxxx. Where x represents the last six
digits of the MAC Address located on a label on
the back of the SBH300.
LED test sequence at start-up
During start-up, the SBH300 automatically initiates a self test to verify correct operation.
Immediately after you connect the supply power, the following LED lighting sequence occurs:
• The POWER LED starts on blue turns purple as the OS initializes, returns to blue and stays on.
• The FAULT LED flashes for approximately 30 seconds, then turns off and the RUN LED turns
solid when the SBH300 is fully functional.
Status indication LEDs
The SBH300 uses status LEDs to indicate functional states according to the LED map shown in the
following table:
Table 6: SBH300 LED designations and operation
LED name Color Status Description
Off The device has no power.Blue
On solid Primary voltage supplies power.
POWER
Purple On solid The operating system (OS) is initializing. Returns to blue
when completed.
Off The device is operating normally.
On solid Missing hardware or software, operating system is not
yet initialized, or reset is in progress.
Slow flashes then
fast flashes
Reset button is being pressed.
Two flashes per
second
Start up sequence.
FAULT Red
Five flashes per
second
Other fault.
Off Ethernet cable is not connected.ETHERNET
ACTIVITY
Green
Flashes Data transmission.
Off No network connection.Yellow
On solid 100 Mbps
ETH LINK
SPEED
Blue On solid 1 Gbps
Off No power or waiting for processes to start.RUN Green
On solid OS and all monitored processes have started and the
device is ready to use.
Off No upgrade is in progress.UPGRADE Green
On solid Upgrade is in progress.
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Table 6: SBH300 LED designations and operation
LED name Color Status Description
Off Cable is not connected.SYSTEM
BUS
Green
Flashes with
activity
Data is transferring.
Off Wi-Fi adapter is not connected.
On solid The Wi-Fi adapter is connected and client is connected.
Wi-Fi AP Green
Flashing Broadcasting SSID and no client is connected.
FC EOL is not switched on.Off
The device is in the middle of the bus.
Yellow
Flashes The device is starting up.
FC EOL is switched on.
SYSTEM
EOL
Green On solid
The device is the end of the line.
Off Wi-Fi Client is off.Wi-Fi
CLIENT
Blue
On soild Wi-Fi Client is on.
CLOUD n/a n/a Not currently supported.
CELLULAR n/a n/a Not currently supported.
Troubleshooting
Table 7: Troubleshooting
Condition Cause Solution
Wiring is incorrect. Check wiring and power supply.
Device addresses on the
network conflict.
Set unique addresses for each
device. Refer to the Verasys
BACnet MS/TP Communications
Technical Bulletin (LIT-12012362).
The equipment board does
not support the BACnet MS/TP
protocol.
Verify that the equipment
board supports the BACnet MS/
TP protocol.
Check that the equipment
board has the correct baud rate
set. The default is 38400.
The baud rate is incorrect.
Check that the SBH300 has
the correct baud rate set.
The default is 38400. Refer
to the Verasys BACnet MS/TP
Communications Technical
Bulletin (LIT-12012362).
Wired equipment does not
appear on the Device List.
The BACnet settings are
incorrect.
Check the BACnet settings
page on the SBH300 local UI.
Refer to the Verasys BACnet MS/
TP Communications Technical
Bulletin (LIT-12012362).
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Table 7: Troubleshooting
Condition Cause Solution
The TMR and TMC PAN IDs are
incorrect.
Set the TMR and TMC PAN IDs
to the same value.
The device addresses on the
network are conflicting.
Set individual addresses for
each device.
Weak wireless signal. Remove any obstacles that
impede wireless signal. Refer to
the Verasys TMR Series Wireless
Best Practices (LIT-12014163).
The equipment board
connected to the TMR does
not support the BACnet MS/TP
protocol.
Verify that the equipment
board supports the BACnet MS/
TP protocol.
Wireless equipment does not
appear on the Device List.
Incorrect BACnet settings. Check the BACnet settings page
on the SBH300 local UI. Refer
to the BACnet MS/TP settings
section of the Verasys System
User Guide (LIT-12012371) for
the details about how and
when to change these values.
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Table 7: Troubleshooting
Condition Cause Solution
Incorrect Ethernet
configuration.
Check the Ethernet is
configured correctly on the
Ethernet settings page on
the SBH300 local UI. See
Configuring the Internet
connection with Ethernet.
Verify that the router or
modem is connected to the
Internet. If you are using a
cellular modem, check that the
SIM card is activated.
The router or modem does not
work.
Switch the SIM cards in a
cellular modem using dual SIM
cards.
Remove any obstacles that
impede wireless signal. See
Location considerations.
Weak wireless signal strength.
When using Wi-Fi Client,
make sure that you use a
supported Wi-Fi adapter. See
USB adapters
Make sure outbound TCP 8096 ,
TCP 443 and UDP 10500 are
allowed on the local network
firewall.
Network firewall rules
preventing access to zero trust
services in the cloud.
Use a cellular modem based
internet provider.
Review the Device Diagnostic
Info page on the SBH300 local
UI. Refer to the Diagnostics
section of the Verasys System
User Guide (LIT-12012371)
SBH300 device does not
connect to the cloud.
Device error.
Contact technical support.
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Table 7: Troubleshooting
Condition Cause Solution
Direct your browser to
192.168.142.1
Clear your browser cache and
temporary Internet files.
When using the Wi-Fi access
point, make sure that port 443
and 80 are open on the device
trying to access the SBH.
When you launch a web
browser, it does not direct you
to the SBH login page.
Device operation varies based
on the device and Internet
browser you use. For example,
some devices cache browser
information and do not
automatically redirect you to
the SBH login page when you
launch the browser.
Make sure that you are
connected to the Wi-Fi access
point SSID for the SBH. When
connecting remotely through
Ethernet, make sure that the
Airwall Agent is installed on the
device trying to access the SBH.
When you upgrade a controller
or HVAC device that an SBH
connects to, the SBH does not
display active or current data.
Disconnect the SBH from the
field controller system bus, and
then reconnect it.
Navigate to Settings > System
settings and reboot the SBH.
Disconnect the device. When
the device reports offline, click
Remove Offline Device.
Navigate to Settings > System
settings and reboot the SBH.
After the SBH starts, reconnect
the device.
When you install the SSL
certificate on your device, it
asks you to re-install it.
Verify that the time on your
client device is correct. If the
device time is not current, for
example, after a hard reset,
close the browser, set the
time, and then try to install the
certificate.
Check your web browser
settings and verify that cookies
are enabled.
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