
06 07
E01 Low voltage
supply (below
130V)
The supply voltage is too low.
This is generally a fault from
the local municipality and can
damage your pump.
Turn the pump o and disconnect it from the power
source. Proceed to contact a registered electrician to
inspect your power supply.
E02 High voltage
from supply
(above 280V)
The supply voltage is too high.
This is generally a fault from
the local municipality and can
damage your pump.
Turn the pump o and disconnect it from the power
source. Proceed to contact a registered electrician to
inspect your power supply.
E03 Pressure
transducer
disconnected/
faulty
Caused by a loose cable or
damaged pressure transducer.
• Check the transducer cable to see if it is damaged or
unplugged.
• If within the 12 month warranty period and the cable
is intact, return the unit to the supplier you purchased
it from, otherwise contact JoJo for further assistance.
E04 Motor
temperatures
exceeding
operating
limits
The pump is overheating.
This is generally due to poor
ventilation caused by installing
the motor fan end closer than
100mm from the nearest vertical
surface e.g. a wall or covering.
• Ensure that the motor is installed with sucient
spacing (min. 100mm) between a surface and the
motor fan to allow for sucient cooling.
• Ensure the motor is has sucient ventilation.
E08 Locked rotor Caused by objects such as
stones, plant matter, string,
sand, or mineral build-up
entering the system from the
supply side and lodging in the
pump casing, thus preventing
the impeller from rotating.
• Remove the suction and discharge piping and inspect
the inlet and outlet for any visible obstruction/s.
Remove the obstruction/s if visible.
• If within the 12 month warranty period and the error
code continues to display, return the unit to the
supplier you purchased it from, otherwise contact
JoJo for further assistance.
E09 Variable
speed drive
PC board fault
condition
Caused by power spikes, and
under voltage or over voltage that
damage the PC board. Continued
faults of this nature indicate
power grid instability and can
lead to permanent damage of
the electronic circuitry.
• IMPORTANT: this is not covered by the warranty.
• Please contact JoJo for further assistance. Even
though this is not covered by the warranty, we will
assess the pump to determine the extent of the
damage and advise whether a repair is possible.
E05, EO6, EO7, EO10 & EO11 -Not in use
If an error code appears on the screen, please refer to the below guide for more information.
TROUBLE SHOOTING GUIDE
JOJO PUMP WARRANTY
Please read this warranty in conjunction with the South African Consumer Protection Act 68 of 2008.
01. JoJo warrants its pumps to the original end user/purchaser to be free of defective materials and workmanship
under normal use for a period of 12-months from the date of purchase from authorised retailers and distributors.
To be eligible for warranty repair or replacement, the pump must be returned to the point of purchase during
and up to the expiry date of the warranty period. Proof of date of purchase is required.
02. Liability in terms of this warranty shall be limited to repair or replacement of the pump. Liability for all and any
other losses and/or subsequent damages suered are expressly excluded.
03. This warranty does not obligate JoJo to bear any cost of removal, installation, transportation, or other charges
which may arise in connection with a warranty claim.
03. Indicator lights and fault codes:
03.1 Mode “UP”:
• The “POWER” light will be illuminated.
• The “RUN” light will illuminate when the pump is operating.
• The “RUN” light will flash when the pump is operating but unable to reach the set
pressure. This is not unusual, as the application for household supply and irrigation
supply vary vastly in flow demand.
• The “LEAK” light will illuminate in the event of a pressure leak in the discharge line.
• If an error code appears on the screen, please refer to the trouble shooting guide on
page 7.
• Press the “HAND START/CHECK” button to reset all fault codes. Press again to resume
automatic operation.
• Operating under the “UP” mode will disable the “TIMING” light and function.
03.2 Mode “TIME”:
• “TIME” retains all settings of “UP” mode, but allows for the selection of a restart time.
For example, “3H” will start the pump every 3 hours without the system demanding an
automatic start. This function is important for applications where the unit may not be
required to operate for extended periods of time e.g. a holiday home, weekend retreat, etc.
• Daily starts keep the rotating equipment in good condition and prevents damage to
bearings.
03.3 Mode “DOWN”:
• Must ONLY be selected for installations where the pump is installed on the upper
level and supplying pressure parallel or vertically down into a system. Selecting this
option will reduce the overall pressure delivered by the pump to protect against over
pressurizing lower lying systems.
Direction
of supply
vertically down
parallel to