JRC JUE-250 - Operator's manual

FB250 DRAFT Quick Operating Guide
JUE-250
Product Description
The JRC FB250 (Model JUE-250) is a compact satellite
telecommunications equipment designed for maritime use via
Inmarsat 4th generation satellites (I-4). It supports telephony voice,
fax, and packet data services in a multi-user environment. JUE-
250 is a two-module design consisting of an above-deck unit
(ADE) and a below deck unit (BDE) connected by a coaxial cable.
The ADE is assembly of an antenna, 3-axis stabilizer, antenna
control and other RF components housed in a weather sealed
dome about 35 cm in diameter and height, weighing less than 7.5
kg. The BDE consists of electronic modules housed in a compact,
rugged metal chassis, which can be mounted either on wall or
desktop. The terminal requires a 24 DC source with minimum
110W output.
Service Description
Services are provided through a Distribution Partner (DP), e.g.
KDDI, VIZADA, MVS and Stratos under Inmarsat
FleetBroadBand (FBB) network. Services include
•Voice: Low-rate 4kbps call by analog phone, or
ISDN call over 3.1KHz audio channel
•Fax: G3 Fax call over ISDN 3.1KHz audio channel
•Data: Packet data up to 284Kbps on shared channel, or
Reserved service at 32, 64, or 128Kbps rate
Initial Setup
•Install LaunchPad: FBB LaunchPad is a man-machine
interface software on PC designed to assist terminal users to
access, manage, and monitor JUE-250 operations. To install,
-Insert the Installation CD into your PC’s CD drive;
-Follow the installation guide;
-Connect PC to JUE-250 via USB or LAN port
•Install SIM Card: Like a cell phone, JUE-250 needs a valid
SIM card (supplied by your DP) in order to work. The SIM
card is installed in the BDE front panel slot as follows (see
diagrams on the left):
-Press yellow button (e.g. with ball pen tip) to eject
black SIM card holder;
-Pull out the black holder;
-Slide SIM card to holder until it clicks (gold chip
should face you);
-Insert holder (gold chip face down) back into BDE slot
•Connect DTE: Connect your PCs, telephone, fax machine,
video conferencing unit, etc. (DTE) to JUE-250 through BDE
back panel ports.
No. Port Name Type Connectible Devices
1 TEL1 RJ-11 Analog phone, G3 fax machine
2 TEL2 RJ-11 Analog phone, G3 fax machine
3 Handset 12-Pin Jack JRC special handset
4 USB USB PC with serial USB port
5 Ethernet RJ-45 LAN Hub, PC or VCU w/ LAN
6 Audio RJ-45 ISDN phone, ISDN TA
BDE
ADE
1
2 3 4 5
6

FB250 DRAFT Quick Operating Guide
JUE-250
Operating JUE-250
•After the ADE is securely mounted, LaunchPad installed,
SIM card inserted, and all cables properly connected, start
the JUE-250 by pressing down the power toggle switch on
the BDE front panel.
•All LED lights will light up. After self- check and satellite
found (by automatic tracking system), READY green light
will be steady and other lights off (system normal). The
JRC special handset LED screen will show
•Double click the LaunchPad icon on your PC screen. It
will ask user to enter PIN code (furnished by your DP) for
the SIM card. Service will become available after PIN
code verified. Click the “Connect” icon on the upper left
corner to activate Standard or Streaming data services.
Making Calls
•Voice Calls: Users may dial out from ship to shore using
any one of the phones connected to TEL1, TEL2, or Handset
portκ. User may also call ISDN high quality voice via Audio
port using an ISDN phone (at a higher charge rate). Dialing
sequence for ship originated voice call is listed below.
Call Type Dialing Sequence
Ship-to-shore 00 + Country Code + Local Number + #
Ship-to-shipψ00 + 870 + IMN Number⊕+ #
•Fax Calls: Users may send fax from ship to shore
using a G3 fax machine connected to TEL1, TEL2, or Audioπ.
Note that the fax call is actually routed through the ISDN
3.1KHz audio channel and will be charged at ISDN rate – not
the same rate as the voice call through TEL1 or TEL2 port.
The dialing sequence for fax call is the same as voice call
except the ending keys are “*” and “#” not just “#” sign.
•Standard Packet Data Calls: JUE-250 users may browse
internet, send emails, transfer files, and/or chat on web
through Inmarsat FBB packet data network and be charged by
the amount of data transceived – not by the time spent online.
FB250 standard packet data services can operate at up to 284
kbit/s on a best effort basis (the carrier bandwidth is hsared by
other usesrs/vessels operating in the same satellite spot beam).
To activate this service, click the icon “Standard Connect” on
the LaunchPad (STATUS window must show Standard Data
connections OPEN first). After the service has been activated,
connect to the Internet as usual. To disconnect, click the
“Disconnect Standard” icon.
κOnly one voice call may dial out at a time among the 3 ports.
ψAny Inmarsat mobile terminal
⊕Inmarsat assigned telephone number to the mobile terminal
πAn ISDN TA with RJ-11 port must be connected to Audio port first.
Satellite Signal
Strength Bar
Satellite Engaged
Current UTC Time
Service Readiness
Status

FB250 DRAFT Quick Operating Guide
JUE-250
•Dedicated Streaming Data Service Inmarsat FBB also
offers dedicated streaming data service whereby user may
reserve a portion of the spot beam carrier for exclusive use
(subject to carrier bandwidth availability). Streaming service
at 32, 64, or 128 kbit/s are charged by time, not by data traffic
volume. This service is ideal for video conferencing or other
applications where data flow stability is essential. To reserve
streaming data service,
oMake sure application hardware and software set up
are ready first;
oClick 32, 64 or 128 kbps Streaming icon on
LaunchPad. A confirmation window will pop up
stating that existing data connection (if any) will be
closed and the streaming service will be charged by
time. Click OK if you accept and wish to proceed.
oTo disconnect, click the Connect icon in session. When
the icon loses its outline, the session is disconnected.
Handling Multi-user Environment
The Inmarsat FBB system allows multiple users online and on-air
for packet data and circuit switched services simultaneously –
subject to the carrier bandwidth available. Here are some general
rules users should be aware of and expect when using JUE-250 for
service.
1. JUE-250 can create PDP context for each PC connected.
Such context may be primary or secondary. PC assigned
with primary context would have a Global IP address and
can connect to different APNs each with its own user
name and password.
2. Up to 11 PCs may be connected to JUE-250 through
Ethernet or USB interface. PCs connected by a LAN hub
will each have a primary context assigned.
3. If a router (which includes a NAT) is used, the whole
private network would appear as a single device to the
JUE-250, and the PCs connected to the router will share a
single primary PDP context. The NAT in the router would
assign IP addresses within its own subnet.
4. Up to 11 PDP sessions (in any combinations of primary
and secondary contexts) may be assigned. One PC can
only have one primary context.
5. Any PC with primary context can have one or more
secondary contexts (assigned through LaunchPad).
Secondary contexts are used when multiple applications on
your computer require different types of contexts.
6. Usually it is not recommended to run both Standard and
Streaming service on the same PC at the same time.
7. Due to bandwidth limitation, if a PC starts operating the
128 kbit/s Streaming service, other PCs on the vessel
would not be able to get connected for packet data services.
8. Only one voice call allowed from TEL1, TEL2, or Handset
port at a time.
9. ISDN voice or fax call is permissible while other CS or PS
services are in session.

FB250 DRAFT Quick Operating Guide
JUE-250
Trouble Shooting
Problem Possible Cause Possible Solution
Terminal will
not turn on Power button not pressed down and stayed down
Power cable not properly
connected
DC power source failed
Firmly press down the
power toggle switch.
Check power cable and
connector for damage.
Reconnect on both ends.
Use power meter to check
current. Use backup power
Cannot insert
SIM card holder
into terminal
SIM card is not correctly
seated in the holder
Card holder incorrectly
oriented
Snap the SIM card into
holder until it clicks.
Make sure the gold chip
facing down and angled
corner at front when insert
No satellite
signal Line of sight is blocked
Satellite is not selected
properly
Check and remove if any
temporary items/obstacles
blocking ADE.
Reselect satellite through
JRC handset ? menu.
Satellite signal
bar is low Line of sight is partially blocked Check and remove if any temporary items/obstacles
blocking ADE.
Wait until ship changes
course.
LaunchPad will
not connect to
the terminal
No interface connection
between PC and computer
Terminal is in Initialization
Mode
Check the PC is connected
through USB or Ethernet
port. Do not mix up LAN
with Audio port which is
also an RJ-45.
Wait until terminal self-
check is completed.
Cannot make
ship-to-shore
outgoing voice
call
Telephone is not properly
connected to TEL1 or TEL2
Other line is being used
Terminal is in pointing mode
Check for loose
connection.
Your line should be in
busy tone (normal).
Wait for dial tone.
Problem Possible Cause Possible Solution
Terminal is
connected to
FBB network,
but can’t obtain
the requested
Quality of
Service (QoS)
Satellite received signal is
low
Carrier BW availability is
low
For the requested QoS, satellite
signal strength bar on handset
LCD should have
- Signal Bar Size -
Service Long Med Short
Stream-128 3 1 1
Stream-64 2 1
Stream-32 1 1 1
Standard 1 1
CS voice 1
ISDN 2 1
Too many users online or too
many PDP sessions on-air.
Shut off some or wait until
some session disconnected.
Terminal is
connected to
FBB network,
but no packet
data service
11 PDP session limitation
exceeded
Someone is engaging 128
kbps Streaming service
Total PDP session the terminal
allows is 11 for primary and
secondary contexts combined.
Wait for some user to get off.
Check if anyone is still on
128kbps streaming. Manager
may close the session from
LaunchPad if necessary.
Terminal will
not accept
incoming ISDN
calls
MSN (Mobile Subscriber
Number) programmed in
the ISDN device or TA
does not match the MSN
programmed into the
terminal
For 3.1KHz audio service, the
ISDN phone or TA should
have MSN set as “2”. Do the
same at the terminal through
LaunchPad main menu.
Frequently Used Country Codes
Country Code Country Code Country Code
Argentina 54 Brazil 55 Monaco 377
Australia 61 France 33 Taiwan 886
China 86 Germany 49 UAE 971
Denmark 45 Greece 30 UK 44
Hong Kong 852 Japan 81 USA 1
Italy 39 South Korea 850 Russia 7