Dake Corporation
724 Robbins Road
Grand Haven, MI 49417
www.dakecorp.com
2 REV112018
Warranty Process
Subject to the conditions hereinafter set forth, the manufacturer will repair or replace any portion
of the product that proves defective in materials or workmanship. The manufacturer retains the
sole right and option, after inspection, to determine whether to repair or replace defective
equipment, parts or components. The manufacturer will assume ownership of any defective
parts replaced under this warranty.
All requested warranty claims must be communicated to the distributor or representative
responsible for the sale. Once communication has been initiated, Dake Customer Service must
be contacted for approval:
Phone: (800) 937-3253
When contacting Dake, please have the following information readily available:
- Model #
- Serial #
- Sales Order #
Purchasers who notify Dake within the warranty period will be issued a Case number and/or a
Return Material Authorization (RMA) number. If the item is to be returned per Dake’s request,
the RMA number must be clearly written on the exterior packaging. Any item shipped to Dake
without an RMA will not be processed.
Warranty Exceptions:
The following conditions are not applicable to the standard limited warranty:
a. Part installation or machine service was not completed by a certified professional, and is
not in accordance with applicable local codes, ordinances and good trade practices.
b. Defects or malfunctions resulting from improper installation or failure to operate or
maintain the unit in accordance with the printed instructions provided.
c. Defects or malfunctions resulting from abuse, accident, neglect or damage outside of
prepaid freight terms.
d. Normal maintenance service or preventative maintenance, and the parts used in
connection with such service.
e. Units and parts which have been altered or repaired, other than by the manufacturer or
as specifically authorized by the manufacturer.
f. Alterations made to the machine that were not previously approved by the manufacturer,
or that are used for purposes other than the original design of the machine.