6
It is simple to reboot WVC Modem:Turn WVC Modem power off, then wait for seconds to restore power supply;
2.6 Equipment reboot
According to WVC Modem' serial port connection, please DO NOT disconnect or install WVC Modem to keep the
hardware safe when power on. Please refer to the following steps to disconnect:
1. Disconnect WVC Modem power plug;
2.7 Disconnect sequence
First you need to disconnect
the power of Modem
2. Disconnect WVC Modem with serial port line;
3. Disconnect PC with serial port line;
4. WVC Modem disconnected complete;
3. Operational environment & fault handling
3.1 Natural environment
WVC Modem is an ordinary communicational trucking device, and it would not work in good condition, or even be
damaged in a very bad environment. Please note that no high temperature, no high humidity and no ultra‐low
temperature working environment. waterproof boxes needed for outdoor working environment, no direct sunlight
exposure and no extremely cold environment without heat preservation devices.
3.2 Errors handling
How to deal with failing to connect devices and monitoring system online?
There are reasons about failure to connect as the following below, please kindly check:
1. Check the device driver if set up correctly. If use USB TO RS232 it needs to set up the drivers correctly. If not,
it will not work;
2. Check the condition of WVC Modem and confirm the gird power is steady;
3. Check the temperture of the WVC‐Modem . If the temperature is higher ,please shutdown the power and
restart after heat dissipation;
4. All above checked and system online failure still exists, please contact us and we will supply you the
professional tsting to your equipment.
How to deal with one WVC Modem failing to communicate cor rectly in nor mal monitoring processing?
WVC Modem is design for 24‐hour work and long time with thousands times of testing. However, WVC Modem
may not communicate correctly all the time in the bad condition below: high temperature, moisture, signal
interference of wireless and other factors.When it occur to the bad situation, please cut the modem power off
and wait a few minutes and then connect the power, the problem can be solved generally. Or call our local
after‐service branch for support and help after trying several times.
4. Thank you
Thanks for choosing our products and the service!Meeting our customers' maximize needs is the final goal to pursue.
Thank you very much for reading this manual, and hope it would be helpful to your work and life!Thank you!
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