Kanha JioPay 3850 User manual

User Manual
KanhaTech
Solutions Limited
JioPay
3850

JioPay
3850
–
User Manual
©2016 KanhaTech Solutions Ltd. 1
1 Introduction
Thank you for choosing JioPay 3850 payment terminal, a compact &
secure mobile solution with the ability to perform faster transactions.
JioPay 3850 allows you to process transactions with credit/debit cards,
pre-paid cards and NFC enabled mobile phones. The payment terminal
is future-proof and conforms to the latest security standards including
EMV standard. Please take a moment to read through this guide,
which contains important information you will need in order to use
your new payment terminal.
It can be used as a cost-effective and secure solution for following
industries:
Payment Solution for Merchants supporting MSR, ICC & NFC,
configured with Android/Apple based device as an accessory
payment device to accept card payments (Open / Closed
loop).
Financial Solution, for branchless banking or micro-finance.
Solution for government managed ID validation schemes,
with its PIV Compliant fingerprint authentication technology.
Cashless Payment Solution for Tickets and Events with its NFC,
Tap and Pay support.
Attendance Solution with Bio-metric authentication
capability.
Payment Solution for Transportation (Bus Ticketing, Taxi) or
Hospitality Industry.

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1.1 First Glance
Right View Front View Back View Left View
Inside the Box
JioPay 3850 box includes the following components.
JioPay 3850 payment terminal
Micro USB cable

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1.2 Features
1
Magnetic Strip Reader
8
Cancel/Menu
2
μUSB Connector
9
Back
3
SAM
Smart
Card slot
10
Enter
4
FingerprintReader
1
1
Functional Keys
5
Charging LED
1
2
Keypad
6
2.4” TFT, 320 x 240
13
ICC Card Reader
7
Power On/Off
14
15
NFC
Home button
1
2
3
4
5
6
9
8
7
10
14
11
12
13
15

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1.3 Keypad
JioPay 3850 has a standard self–Illuminating keypad with 10 Numerical
Keys, 4 Functional Keys, 3 Control Keys & an On/Off Key.
Functional Keys
/Navigation Keys
On/Off
Cancel/Menu
Back
Enter
Numeric Keypad
Home
button

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1.4 Display
JioPay 3850 is equipped with 2.4” TFT 18bpp, QVGA display.
1.4.1 Settings
To change the Settings of the JioPay 3850, press the CANCEL button
for 5 seconds. It will open up menu, select SETTINGS and press ENTER
button.
Display related options under SETTINGS menu are THEMES and DATE
AND TIME.

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1.4.2 Themes
User can select different color theme from the SETTINGS Menu, select
the THEMES option.
1.4.3 Header - Status Bar
When the JioPay 3850 is powered on and the Header - Status bar
appears on the top line in the screen. It shows the, Wi-Fi Status,
Current Date and Time and Battery Status.
Following table outline what is displayed:
Icon
Description
Wi
-
Fi
Status
–
Connected or not connected
Battery Status
–
Fully Charged
Battery Status
–
Partial Charged
Battery Status
–
Fully
Discharged
Battery Status
–
Charging On
Current Date and Time

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1.4.4 Date and Time
User can change the date and time settings by selecting the option
DATE AND TIME from SETTINGS Menu
1.4.4.1 Set Date
To change the date, select SET DATE. To choose the attribute from DD,
MM or YYYY use F1 or F4 function keys. To change value, use numeric
keypad to key in. To save the changes, press the ENTER button.

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1.4.4.2 Set Time
Select SET TIME to change device time. To choose the attribute from
HH, MM or AM/PM use function keys. User can change values using
numeric keypad. To save the changes,press the ENTER button.
1.4.4.3 Automatic Update
You can Enable/Disable Automatic Update of Date and Time with
ENTER key. This will disable the options SET DATE and SET TIME and
will use the network Date & Time.

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1.5 Connectivity
1.5.1 Wi-Fi
Wi-Fi is a term for certain types of wireless local area networks
(WLAN) that use specifications in the 802.11 family, with which you
can access the Internet over the wireless connection. To use Wi-Fi on
your payment terminal, you need access to a wireless access point
(hotspot) / Wi-Fi Direct devices. Hotspot coverage can be as small as a
single room with walls that block radio waves, or as large as many
square kilometers achieved by using multiple overlapping access
points.
1.5.1.1 Configure Wi-Fi
When Wi-Fi is ON, you can connect the terminal with Wi-Fi devices to
share internet between the devices. Turn Wi-Fi Off when not in use to
conserve battery power.
Press CANCEL key for a while, SETTINGS menu will appear. Select the
option SETTINGS > Wi-Fi.

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Choose the option Wi-Fi On or Off with F1 or F4, Function keys. Press
ENTER to scan for the available networks. Select the network from
available options; press ENTER to proceed to next screen to enter
password. Enter minimum 8 character password to connect to the
network. On successful connection with network, you will see the Wi-
Fi icon nextto the network name and in the status bar on the top.
TIP: If you want to remove the Wi-Fi network settings on your terminal,
select FORGET,after selecting the network. You need to complete the
required settings to connect again to this wireless network.
1.5.2 USB
Micro USB port is located on the right side of the JioPay 3850. Connect
the USB cable supplied with JioPay 3850, to connect the device with
the desktop/laptop. Status bar on the top of the screen will show the
USB is connected.

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1.6 Card Readers
JioPay 3850is equipped with the following card readers
Magnetic Stripe Reader (MSR)
Chip based Card Reader (ICC)
Contactless Reader (NFC)
1.6.1 Magnetic Stripe Reader (MSR)
The bi-directional Magnetic Stripe Card Reader is located on the top of
the JioPay 3850. The card should be swiped freely, with magnetic
stripe should face up as shown in image.
Card can be swiped in any direction, as the reader supports bi-
directional swipe and can read all the three tracks in a single swipe.

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1.6.2 Chip based Card Reader (ICC)
The ICC card reader is located on the bottom of the JioPay 3850. Dip
the card with chip facing up into the reader. Leave the card till the
completion of the transaction and you see the message to do so.
If the transaction requires the pin-verification, cardholder has to enter
the pin after the message is prompted on the JioPay 3850.
1.6.3 Smart Card Reader (NFC)
For NFC based transactions, NFC enabled device/card has to be tapped
at the back of the JioPay 3850.

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1.7 Fingerprint Reader
JioPay 3850 has PIV certified finger print reader with optical scanner
for fingerprint authentication which is located on the top right corner.
Cardholder has to place finger flat on the fingerprint sensor for
authentication.
Make sure the finger’s midpoint is placed at the center of the
fingerprint sensor,as shown above.
Finger should not be wet, too dry, injured or dirty.
Don’t press hard on the sensor. Just place the finger on
sensor.
Finger should not be placed as shown below
.

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1.8 Battery, LED and Buzzer Indicators
Battery in jioPay 3850 is factory fitted and is inaccessible to user or
service provider. When the battery is unable to hold its charge, don’t
try to replace it of your own. Any attempt to remove or replace the
battery will void thewarranty andwill destroy the device.
1.8.1 Battery Charging
Battery of payment terminal can be charged using the USB charger
cable provided in the box. Insert the USB connector of the cable into
the USB port of JioPay 3850 and connect the USB connector either to
the computer’s USB port or the power adapter plug.
First time charging of the battery approximately takes 5 hrs.
Tip: The ratinginput (for battery charge function): 5V, 2000mA

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1.8.2 LED and Buzzer Indicators
Device State
Indicator
LED
Buzzer
Power On
All LED
Blink Once, Keypad On
Beep Once
Charger Plugged I
n
Beep Once
Charging
with Power O
n
Red LED On
Charging Complete
Green LED On
Charger Plugged Out
Beep Once
MSR Detect
Beep Once
ICC Detect
Beep Once
NFC Detect
Beep Once
Timeout
Fast Beep
Thrice
Wi
-
Fi Connected
Beep Once
Read FPR
Beep Once
Success
Beep Once
Bad Capture
Beep Once
Sleep
Keypad LED and LCD
turns
Off
Wakeup
LCD turns On and Keypad LED
On for 5 seconds
Power Off
All LED Blink Once, Keypad On
Beep Once
Low Battery
on Power
Off
Turns On Keypad LED
Critical Battery on Power
Off
Turns On Red LED
Battery Above 70% on
Power Off , Charging On
Turns On Green LED

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1.9 Firmware Update and About JioPay
1.9.1 Firmware Update
You can remotely update the firmware on the terminal by selecting
this option, but the terminal should be connected to Internet either
through Wi-Fi or USB.
1.9.2 About JioPay
This option will display the following information related to terminal.
Model Name
BSP
Firmware
Serial Number

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2. Using JioPay 3850
2.1 Power ON/OFF
Press the POWER button for 2 seconds to power on the device.
2.2 Desktop
After power on, flash screen will appear and device will boot into
desktop,showing icons of the applications that are installed.
2.3 Launch of Application
Select the icon of application and press ENTER to launch the
application.
If the default application is set through STARTUP option under
APPLICATION SETTINGS menu then that application will be launched
automatically with in few seconds with the message “Launching” in
the bottom status bar. In case, no application is launched by default
means that no application is set to launched by default.

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2.3.1 Setting Default Application
To change the application that should be launch as default, from
SETTINGS > APPLICATION SETTINGS menu select the option STARTUP.
In the above screen, PAYMENTAPP is the set to be launched as a
default application. Use the function keys F2 and F3 to select the
application and ENTER button to save the changes.
2.3.2 Uninstall
To uninstall the application go to SETTINGS > APPLICATION SETTINGS
menu select the option UNINSTALL and select the application you
want to uninstall.