KATEK ghost ONE User manual

ghost ONE
Operating Instructions - English

Copyright and trademarks
Copyright 2023 eSystems MTG GmbH
All rights reserved.
Subject to availability and technical modifications.
All hardware and software names used are trade names and/or registered tra-
demarks of the relevant companies.
Issued by: 02/2023

Contents
1 Introduction 6
1.1 Intended use 6
1.2 Documentation concept and target group 6
1.3 Copyright 7
1.4 Legal notices 7
1.5 Means of representation 8
2 Safety 9
2.1 Safety symbols 9
2.2 Intended use 10
2.3 Safety information for operation 10
3 Product overview 12
3.1 Design 12
3.2 Functions 13
3.3 Items supplied 16
3.4 Access data 17
3.5 Web app / mobile app for Wallbox 18
4 Front panel 19
4.1 Front panel 19
4.2 Displays and controls 20
5 Assembly and installation 24
6 Commissioning 25
6.1 Connecting the wallbox 25
6.1.1 Connecting via Ethernet 25
6.1.2 Connecting via WiFi hotspot 26
6.1.3 Connecting as a WiFi client 26
6.2 Authentication on the Wallbox 27
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Contents
7 Operation 29
7.1 Login/logout 29
7.2 Information in the overview 29
7.3 Charging a vehicle 30
7.3.1 Starting charging 30
7.3.2 Charging with RFID chip 32
7.3.3 Pausing charging 33
7.3.4 Finishing charging 33
7.3.5 Configuring the PLC connection to the vehicle 34
7.3.6 Charging information and settings 34
7.4 Enabling / disabling free charging (charging without authentication) 35
7.5 Managing the approved list 35
7.5.1 Adding an RFID chip to the approved list 35
7.5.2 Changing the RFID chip name in the approved list 36
7.5.3 Removing an RFID chip from the approved list 37
7.6 Managing smart charging / smart home 37
7.6.1 Configuring the Wallbox for a smart home EMS via EEBUS 37
7.7 Configuring general settings 38
7.7.1 Enabling/disabling eco mode 38
7.7.2 Showing system settings 39
7.7.3 Setting units 40
7.7.4 Enabling/disabling the earth monitoring system 40
7.8 Reset to factory defaults 40
7.9 Updating the software 41
7.9.1 Software update information 41
7.9.2 Manually updating the software 42
7.9.3 Performing an automatic software update 42
7.9.4 Performing a local software update 43
7.10 Managing OCPP settings 43
7.10.1 Connecting the Wallbox via OCPP 43
8 Service and cleaning 45
8.1 Performing recurring checks 45
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Contents
8.2 Cleaning the Wallbox 47
9 Troubleshooting 48
9.1 Performing a self-test 48
9.2 Fixing errors 48
9.2.1 Error list 48
9.2.2 Identifying and fixing errors 49
9.2.3 Error codes 50
9.3 Initiating emergency measures 72
10 Shutdown and uninstalling 73
11 Storage 74
12 Disposal 75
13 Technical data 76
14 Technical glossary 80
15 Index 82
5

1 Introduction
1 Introduction
1.1 Intended use
The Wallbox ghost ONE is a Wallbox with network capability. It is used for
charging electric vehicles that comply with the generally applicable standards
and directives for electric vehicles.
It is suitable for stationary use indoors and outdoors and in private and semi-
public spaces for operation within the defined electrical and environmental
specifications, see Technical data on page76.
The Wallbox may only be operated in compliance with all national regulations
at the place of use.
The following versions of the Wallbox ghost ONE are available:
Version Features
ghost ONE
Basic
Basic model, with vehicle cable
ghost ONE
MID
With energy meter (MID compliant), LTE module and vehicle
cable
ghost ONE
ERK
With energy meter (MID compliant and compliant with German
calibration law), LTE module and socket
1.2 Documentation concept and target group
The documentation for the Wallbox includes the following instructions:
Type of
instructions
Contents Target group
Operating
instructions
Describe configuration and
operation of the Wallbox using
the front panel and the web
app / mobile app, as well as
the entire life cycle of the Wall-
box.
Users/operators.
This excludes children or
persons who are unable to
adequately assess the
hazards involved in using
the Wallbox.
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1 Introduction
Type of
instructions
Contents Target group
Assembly and
installation
instructions
Describe the mechanical and
electrical installation of the
Wallbox. Work steps described
in these instructions must only
be performed by qualified spe-
cialist personnel.
Electrical engineers and spe-
cialist companies approved
by the network operator
who are responsible for
installation and com-
missioning of the Wallbox.
Quick start
guide
Describes the most frequent
application situations after
installation.
Users/operators. This exclu-
des children or persons who
are unable to adequately
assess the hazards involved
in using the Wallbox.
Storing the documentation
nThe documentation must be securely stored and handed over to the new
owner in the event of sale.
1.3 Copyright
Note
Detailed copyright information can be found in the web app / mobile app for the
Wallbox.
The Wallbox software uses open source software components. Details of their
names, licensing model, version number and description are also listed in the
copyright information in the web app / mobile app.
1.4 Legal notices
Disclaimer / Information on personal data
Note
Detailed legal information about the disclaimer and processing of personal data
can be found in the disclaimer in the web app / mobile app. The Wallbox cannot
be operated unless the disclaimer is accepted.
Official calibration conformity
The manufacturer’s seal is attached to the meter, which conforms to official cali-
bration requirements, by the manufacturer during production. It ensures that
7

1 Introduction
any manipulation to the wiring or the built-in energy meter can be detected.
The manufacturer’s seal must not be removed or damaged during the service
life of the Wallbox.
Damage to the official calibration conformity seal or damage to or removal of
the operator seal results in immediate revocation of the official calibration
conformity of the Wallbox, regardless of the intervals for official calibration
tests.
If the manufacturer’s seal is broken, attaching a new seal without the super-
vision of the official calibration authority or its representative is prohibited.
nObserve the intervals for official calibration tests on energy meters.
Operator seal
The operator seal is attached to the cover with a screw by the installation
engineer after installation of the wallbox is completed, see Assembly and
installation instructions.
1.5 Means of representation
The following means of representation are used:
Means of
representation
Meaning
Bold script Texts from the web app / mobile app
nInstruction that you have to follow.
1. Instructions are numbered if a series of multiple steps
have to be carried out.
Blue text Link to a related topic.
Screenshots
Some of the screenshots are system-specific and therefore may not match
the display in your system in every detail. There may also be system-based
differences in the menus and their commands.
8

2 Safety
2 Safety
2.1 Safety symbols
In these instructions, warning notices appear before sequences of actions that
involve a risk of injury or damage. The measures described to prevent the
hazard must be adhered to.
Layout of warning notices
SIGNAL WORD
Cause of the hazard
Remedy
nAction 1
nAction 2
lWarning sign draws attention to the hazard.
lSignal word indicates the severity of the hazard.
lCause of the hazard specifies the nature and source of the hazard.
lRemedy specifies how the hazard can be averted.
Meaning of symbols
DANGER
Hazardous situation in which death or serious injury will occur if it is not pre-
vented.
WARNING
Hazardous situation in which death or serious injury could occur if it is not pre-
vented.
CAUTION
Hazardous situation in which minor to moderate injury could occur if it is not
prevented.
ATTENTION
Damage to equipment could occur.
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2 Safety
Note
Useful tips and recommendations, as well as information on efficient and
fault-free operation.
2.2 Intended use
The Wallbox ghost ONE is a Wallbox with network capability. It is used for
charging electric vehicles that comply with the generally applicable standards
and directives for electric vehicles.
It is suitable for stationary use indoors and outdoors and in private and semi-
public spaces for operation within the defined electrical and environmental
specifications, see Technical data on page76.
The Wallbox may only be used as a supply line, control unit and vehicle cable
combination.
Any other use is classed as not intended.
Non-stationary operation of the Wallbox is prohibited.
The following are not permitted:
oMechanical or electrical modifications to the Wallbox, excluding those des-
cribed in these instructions.
oUse of additional equipment such as multiple sockets or cable reels.
2.3 Safety information for operation
lProtect against direct exposure to weather conditions.
lDo not drive over or twist the vehicle cable.
lOnly operate the Wallbox in a stationary location.
lDo not use any extension leads, cable reels, multiple sockets or travel
adapters during operation.
lDo not use adapters.
lDo not insert any objects into the Wallbox.
lDo not place any objects on the Wallbox.
lAvoid the Wallbox coming into contact with liquids.
lRead the instructions carefully and in full and observe and follow the war-
ning notices.
lObserve any country-specific restrictions and regulations.
10

2 Safety
lStore the operating instructions in a location that is easily accessible to the
operator/user.
lOnly use the designated accessories.
lObserve the ambient and storage conditions, see Technical data on page76.
lDo not stick anything onto the Wallbox or block it with objects.
lDo not remove, manipulate or bypass the manufacturer’s seal or lock.
lPersons with a cardiac pacemaker must maintain a distance of 60 cm and
persons wearing a defibrillator a distance of 40 cm from the RFID scanner,
identifiable by the symbol on the front panel.
Note
eSystems MTG GmbH only accepts responsibility for the delivery condition of
the Wallbox and for work performed by the specialist personnel approved by
eSystems. The warranty term set out in the contract is applicable.
11

3 Product overview
3 Product overview
3.1 Design
The Wallbox ghost ONE has the following design:
Fig. 1: Design (ghost ONE Basic and ghost ONE MID versions)
1 Housing
2 Decorative cover
3 Front panel
4 Vehicle cable
5 Energy meter (ghost ONE MID version only)
12

3 Product overview
Fig. 2: Design (ghost ONE ERK version)
1 Housing
2 Decorative cover
3 Socket type 2
4 Front panel
5 Energy meter
Note
For information about the front panel, see Front panel on page19.
3.2 Functions
The AC Wallbox ghost ONE has network capability and provides the following
functions:
Function Description
Intelligent charging
functions
lSmart charging using ISO 15118
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3 Product overview
Function Description
Remote control inter-
faces
lWeb app
lBackend server via OCPP 1.6
lBackend server via OCPP 2.0.1 (with future soft-
ware update)
Authentication and aut-
horisation
lPlug & charge
lAuto charge
lFree charging
lRFID
lWeb app
lRemote via OCPP
Connectivity lEthernet
lWiFi hotspot
lWiFi client
Fault current detection lDC 6 mA
Software updates lLocal update from network server
lUpdate via OCPP
lUpdate using special download server
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3 Product overview
Rating plate
Fig. 3: Rating plate (example)
1 Manufacturer
2 Model name
3 Serial number
4 Date of manufacture
5 Hardware status
6 Software version
7 Power and nominal current
8 Mains voltage
9 Mains frequency
10 Integrated residual current operated protective device
11 Foreign body protection (IP protection type)
12 Ambient temperature
13 Disposal information, see also Disposal on page75
14 Risk of electric shock if not used as intended
15 Certification information
16 Observe operating instructions
17 Surface of the Wallbox can become hot
18 Maximum altitude
15

3 Product overview
3.3 Items supplied
Note
More screws may be supplied than are necessary.
Component Quantity
Wallbox (consisting of housing, cover, decorative cover) 1
Vehicle cable “Type 2 (not with ghost ONE ERK version) 1
Assembly and installation instructions 1
Quick start guide 1
Access data letter 1
Declaration of conformity 1
Drilling template 1
RFID chip 2
User seal (for ghost ONE ERK) 3
Cable entry plate KEL-SCDP 40 1
Cable entry plate KEL-DP 20-4-1 1
Hanger bolt BSCR M8/120 4
Sealing washer 4
Flat washer ISO 7089 - 8.4 4
Hexagon nut M8x9.5 4
Cable gland (not with ghost ONE ERK version) 1
Cable gland nut M25x1.5 (not with ghost ONE ERK version) 1
Strain relief 1
Screw 4x17 (not with ghost ONE ERK version) 2
Screw 5x22 (not with ghost ONE ERK version) 4
Screw 5x22 (with ghost ONE ERK version) 7
Screw 4x13 1
QR code sticker (link to operating instructions) 1
Check items supplied
1. Directly after unpacking, check that all components are included and
undamaged.
2. In case of damage or missing components, contact support, see rear of
these instructions.
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3 Product overview
3.4 Access data
Along with the Wallbox you will receive a letter containing the access data. It
includes the following information:
Information Meaning
OEM part number Part number of the Wallbox
Serial number Serial number of the Wallbox
Ethernet MAC
WiFi MAC access point
WiFi MAC client
Global unique identification of the components in the
Wallbox with network capability (Ethernet connec-
tion, WiFi hotspot, WiFi client connection).
WiFi SSID Wallbox SSID WiFi code As delivered, the WiFi code
contains a device-specific sequence of numbers. The
user can change this in the web app / mobile app.
WiFi PSK for WPA2 and
WPA3
Network key (password) for access to the Wallbox
WiFi hotspot (with WPA2 and WPA3)
Host name Identification of the Wallbox in the web app, as an
alternative to entering an IP address.
As delivered, the host name contains a device-spe-
cific sequence of numbers. The user can change this
in the web app / mobile app.
Standard user password Password for the standard user role, for use in day-
to-day operation
Service user password Password for the service user role, for use during
installation of the Wallbox and for making system set-
tings.
PUK Personal unblocking key if the password is no longer
known.
External metering
device public key
For the ghost ONE ERK version only, for electronic
verification of billing data received.
QR code For access to the Wallbox via the web app or mobile
app.
Note
nStore the access data securely.
If the access data is lost or the envelope is damaged, contact support, see rear
of these instructions.
17

3 Product overview
Note
nAlways store the access data letter or any access data changed at a later
date in a secure location.
When delivered, the Wallbox has individual access data such as pass-
words, which means that subsequent changes are not essential.
3.5 Web app / mobile app for Wallbox
The web app / mobile app has the following design:
Fig. 4: Design of web app
1 2-level navigation
2 View with information or configuration options
3 Title bar with login information
Design of mobile app
In the mobile app, either the navigation or individual screens are displayed.
nIf necessary, select the menu icon in the title bar to display the navi-
gation.
18

4 Front panel
4 Front panel
4.1 Front panel
The following illustration provides an overview of the displays and controls on
the front panel:
Fig. 5: Front panel overview (left: ghost ONE Basic and ghost ONE MID; right: ghost ONE ERK)
1 Network connection LED
2 Brightness sensor
3 Charge level LED
4 Operating / error condition LED with button
5 Cloud/backend/HEMS connection LED
6 RFID sensor with integrated LED
7 Socket for type 2 vehicle cable (ghost ONE ERK version only)
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4 Front panel
4.2 Displays and controls
LEDs
The following LEDs are provided on the front panel, see also Front panel on
page19. They indicate the following information:
Type of information Colour Meaning
Charge level White, continuous No vehicle connected or
the vehicle has not yet
been detected.
White, pulsing Preparing to charge.
Yellow, pulsing Waiting for charging appro-
val.
Green, pulsing The vehicle is being char-
ged.
Green, continuous Charging is complete.
Green, flashing Charging pause (for vehic-
les with advanced com-
munication)
Red Charging error.
20