Katek Telealarm nursecall nc8 User manual

NurseCall NC8 Main UnitNC8_MU_UM_EN_V1.1_2021.12enUser Manual

NurseCall NC8 Main Unit Table of Contents | en3TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.12Table of Contents1Safety instructions61.1Importance of safety instructions61.2Disregarding safety rules61.3Environmental conditions61.4General safety instructions61.4.1Observation and information72Description82.1General description82.1.1Top view82.1.2Bottom view92.1.3Front view102.1.4Rear view102.2Detailed description112.2.1Loudspeaker112.2.2Display112.2.3Keyboard112.2.4RS-232 interface132.2.5RS-485 interface142.2.6Antenna143Installation153.1Unpacking153.1.1List of contents153.2Installation163.2.1Generalities163.2.2Installation on a piece of furniture163.2.3Wall installation163.2.4Installing the antenna163.2.5Connecting to the mains173.2.6Connecting the RS-232173.2.7Setting the jumpers on the communication board183.2.8Connecting the RS-485193.2.9Setting the 100 Ohm termination jumper204Programming214.1Generalities21Programming with the keyboard214.1.2Programming with the NPS software224.1.3Exit the programming mode and cancel entries224.1.4Key not allowed224.1.5Locking and unlocking the keyboard224.1.6Programming time-out224.2First use224.2.1List of original factory settings234.2.2Language24

4en | Table of ContentsNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm4.2.3Locating mode244.2.4Display mode244.3Parameters254.3.1Access to parameters254.3.2List of parameters254.3.3Programming the unit language264.3.4Date and time setting264.3.5RS-232 output setting274.3.6Local acknowledgement setting314.3.7Output relay setting324.3.8Accompany mode324.3.9Radio noise check334.3.10Tracking function334.3.11Dementia criterion344.3.12Assistance alarm from S87L transmitter344.4Special settings354.4.1Displaying firmware version354.4.2Resetting all the parameters354.4.3Assistance and fire priority364.4.4Assistance and fire non priority364.4.5Special texts in German364.4.6Standard texts in German364.4.7Standard NurseCall selection364.4.8Universal NurseCall selection374.4.9Maximum number of alarm transmitters384.4.10Maximum number of acknowledgement transmitters384.4.11Maximum number of events buffered384.4.12Disabling the daily messages check384.4.13RS232 message setting384.5Transmitters394.5.1Starting programming394.5.2Programming an alarm transmitter 394.5.3Checking an alarm transmitter 404.5.4Erasing an alarm transmitter414.5.5Programming an acknowledgement transmitter414.5.6Checking an acknowledgement transmitter424.5.7Erasing an acknowledgment transmitter 424.5.8Erasing all acknowledgement transmitters435Operation445.1Adjusting the loudspeaker volume 445.2Consulting the alarm or event buffer445.2.1Switching between alarm and event buffers indication455.2.2Display indications455.2.3Local acknowledgement465.2.4Disconnecting a Relay Unit466Troubleshooting and error messages486.1"Radio in use" message48

NurseCall NC8 Main Unit Table of Contents | en5TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.126.2"Alarm Transmitter NOT stored" message486.3"Alarm Transmitter already stored" message486.4"Ack. Transmitter NOT stored" message486.5"Ack. Transmitter already stored" message486.6The green button does not work497Maintenance507.1Checking the system 507.2Monitoring the power supply 507.3Monitoring the backup battery 507.4Cleaning517.5Parts replacement517.5.1Disassembling the unit 517.5.2Backup battery replacing528Disposal548.1Disassembly548.2Returning to the manufacturer548.3Materials548.4Battery54AAppendix55A.1Electrical specifications55A.2Dimensions and weight55A.3Environmental conditions55A.4List of criteria56A.5Paging systems specifications57A.5.1ESPA 4.4.4. protocol57A.5.2POCSAG protocol59A.5.3DeTeWe protocol60A.5.4Medicall 800 protocol61A.6DECT phone system specifications62A.6.1Multitone DECT systems with P318 interface62A.7Connectors63A.7.1LINE socket (unit bottom)63A.7.2Power socket (unit bottom)63A.7.3RS-232 socket (unit rear)63A.7.4RS-485 socket (unit rear)64

6en | Safety instructionsNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12 User ManualTeleAlarm1Safety instructions1.1Importance of safety instructionsEach safety and protection instruction in this manual must be adhered to in order to avoid personnel injuries, property damages or environmental pollution.In a similar manner, the legal bylaws, the measures in prevention of accidents and for the protection of the environment, as well as the recognized technical rules aiming at appropriate and safe working conditions which as applied in the country and at the place of use of the NurseCall NC8 Main Unit must be adhered to.1.2Disregarding safety rulesDisregarding the safety rules, as well as existing legal and technical regulations, may lead to accidents, to property damages or to environmental pollution.1.3Environmental conditionsInstall the NurseCall NC8 Main Unit in a dry place, away from any source of heat.1.4General safety instructionsNOTICE! The user and installer should read and understand this chapter before any intervention on the NurseCall NC8 Main Unit.NOTICE! The NurseCall NC8 Main Unit must not be located near a water tap or any other source of water. The product must not be subjected to dripping water.The electrical safety of the unit is only guaranteed if the electrical installation is conform to the national regulation and if this installation works properly.The NurseCall NC8 Main Unit may not be used in buildings prone to fire and explosion hazards.NOTICE! The NurseCall NC8 Main Unit may not be used under exposure to the direct sunlight, to heat, to dust or to an excessive humidity (only use the equipment in a clean environment).CAUTION! InterferencesAvoid immediate proximity to other electric devices such as a television.CAUTION! Connect the power adapter in a power outlet near the unit.Make sure that it remains easily accessible.DANGER! ElectrocutionDuring maintenance operations, when the NurseCall NC8 Main Unit is powered and its casing is removed, it may not be left unattended.

NurseCall NC8 Main Unit Safety instructions | en7TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.121.4.1Observation and informationIn case of defective operation or any other technical incident for which no remedy is described in this manual, please contact immediately your local representative.CAUTION! The NurseCall NC8 Main Unit may only be connected to the electrical sources as described in

Section A.1 Electrical specifications, page 55

.CAUTION! Maintenance and repairs may only be performed in conformance with the instructions and by authorized technical personnel only.The sole possession of the user manual does not allow the personnel to perform any kind of repair on the NurseCall NC8 Main Unit.Take into account all the warnings and follow all the instructions displayed on the NurseCall NC8 Main Unit and those which are printed in the documentation.Never try to use replacement pieces other than those authorized by the manufacturer of the NurseCall NC8 Main Unit.CAUTION! It is mandatory to use the products specified in the present user manual to clean the NurseCall NC8 Main Unit. If you plan to use another product, only do so after having obtained the authorization of the manufacturer.DANGER! The NurseCall NC8 Main Unit contains highly sensitive electronic components. It should be opened only in an ESD protected environment with respect to the following precautions:1.Discharge yourself from electrostatic loads by touching a grounded conductive surface before opening the unit.2.Avoid touching conductive parts inside the unit if not absolutely necessary. CAUTION! Never let any liquid enter the system. In case of liquid spill inside the NurseCall NC8 Main Unit, act immediately as follows:1.Switch off the unit using the main switch under the casing.2.Unplug the power supply adapter.3.Dry up the unit.4.Clean the unit.5.Check that the unit switches on correctly.

8en | DescriptionNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm2Description2.1General description2.1.1Top view1.Loudspeaker.See

Section 2.2.1 Loudspeaker, page 11

.2.Display.See

Section 2.2.2 Display, page 11

.3.Keyboard, under the cover. See

Section 2.2.3 Keyboard, page 11

.4.LED Indicator5.Yellow buttonUsed to view more details about the event or alarm currently displayed (date and time, position, etc...).6.Green buttonUsed to acknowledge an alarm locally, see

Section 5.2.3 Local acknowledgement, page46

.7.Red button with lightThis button is not used. Pressing the button does not activate a function. The light blinks red during an alarm.

7654

NurseCall NC8 Main Unit Description | en9TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.122.1.2Bottom view1.Identification label.2.Cable channels.3.Wall mounting holes (distance between holes, 157 mm).See

Section 3.2.3 Wall installation, page 16

for a detailed description.4.ON/OFF switch.5.LINE socket, used for firmware update.See

Section A.7.1 LINE socket (unit bottom), page 63

for wiring.6.Socket for the Power supply adapter 230VAC/12VDC.See

Section A.7.2 Power socket (unit bottom), page 63

for wiring.

10en | DescriptionNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm2.1.3Front view1.LED Indicator2.1.4Rear view1.RS-232 connectorSee

Section A.7.3 RS-232 socket (unit rear), page 63

for wiring.2.RS-485 connectorSee

Section A.7.4 RS-485 socket (unit rear), page 64

for wiring.3.Antenna connectorStatusLEDStandby mode (normal operation)Green (permanent)Backup battery lowGreen (blinking)Power supply disconnectedGreen (flashing)Help, assistance or fireRed (blinking)Programming modeOrange (blinking)

12 3

NurseCall NC8 Main Unit Description | en11TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.122.2Detailed description2.2.1LoudspeakerWhen one of the following alarms or messages is received by the NurseCall NC8 Main Unit, the internal loudspeaker is activated until acknowledgement.2.2.2DisplayThe NurseCall NC8 Main Unit is equipped with a 2 x 20 characters display that guides the operator during the programming. During normal operation, alarms and messages are displayed.2.2.3KeyboardThe keyboard has 21 alphanumeric keys. They are used to program the NurseCall NC8 Main Unit or during normal operation.StatusLoudspeakerPower supply disconnectedDual-tone beep every minuteCall for help, reserve call, technical call4 second interval, one toneError message15 second interval, one toneDisconnection of a relay unit from RS485-bus1 minute interval, one toneCall for assistance / fire alarmContinuously dual-tone beepLocal acknowledgementShort beepNurseCall Main Unit

V2.20 BN111.240.00B

NOTICE! This user manual is written for the unit language English USA. Certain displays may differ for the unit language English UK.

OFF ON

12en | DescriptionNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarmKeysProgramming ModeNormal OperationAccess to parameters programming.See

Section 4.3 Parameters, page 25

.Not used.Access to transmitters programming.See

Section 4.5 Transmitters, page 39

.Not used.Scroll up to the next parameter.Increase the volume of the loudspeaker. See

Section 5.1 Adjusting the loudspeaker volume, page 44

.Scroll down to the next parameter.Decrease the volume of the loudspeaker. See

Section 5.1 Adjusting the loudspeaker volume, page 44

.Set a parameter value to OFF or to go to the previous programming field.Scroll down to the previous alarm/event.Set a parameter value to ON or to go to the next programming field.Scroll up to the next alarm/event.Confirm a value or a command.Not used.Cancel an entry or a command.Quit the programming mode.Not used.Check the value of a parameter or a transmitter.Check the status of the backup battery. See

Section 7.3 Monitoring the backup battery, page 50

.Not used.Not used.NPS programming function. See

Section 4.1.2 Programming with the NPS software, page 22

.Not used. to Enter a value.Not used.Erase all programmed acknowledgement transmitters during a specific procedure.See

Section 4.5.8 Erasing all acknowledgement transmitters, page 43

.Not used.Disable the beep codes and delete the POS indication.See

Section 4.3.5 RS-232 output setting, page27

and

SectionExample of programming, Page 28

.Not used.

NurseCall NC8 Main Unit Description | en13TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.122.2.4RS-232 interfaceA 9-pole SUB-D connector at the rear of the housing can be used for connection to–a printer–a paging system–a DECT phone system–a PC with Alarm Management Software.For the hardware configuration of this interface, see

Section 3.2.6 Connecting the RS-232, page 17

.For the programming of this interface, see

Section 4.3.5 RS-232 output setting, page27

.For the wiring of the connector, see

Section A.7.3 RS-232 socket (unit rear), page 63

.Connection to a printerTo protocol all events, a printer with serial connection (RS-232 Interface) and endless paper should be used. Printers with a parallel port can be used together with an intermediate serial - parallel converter.Characteristics–Data rate: 9600 Bauds.–Transmission: asynchronous–10 bit-structure (1 start bit, 8 data bits without parity, 1 stop bit).The operating status of the printer cannot be tested (switched on/off, paper status).An RS-232 printer is mandatory.Connection to a paging systemThe NurseCall system uses several protocols: standard ESPA 4.4.4. with RPE670/i-Page, POCSAG, DeTeWe and Medicall 800.See

Section A.5 Paging systems specifications, page 57

for more information about these protocols.Connection to a DECT phone systemThe NurseCall system can transfer the received alarms to DECT handsets Multitone.See

Section A.6 DECT phone system specifications, page 62

for more information about this system.Connection to a PC using an Alarm Management SoftwareAt connection / disconnection of a PC using an Alarm Management Software, events are generated. The loudspeaker is disabled during the connection.Enter a value or to set the default values.See

Section 4.3.5 RS-232 output setting, page27

.Launch the event/alarm display mode. thenNo effect.Lock and unlock the keyboard.KeysProgramming ModeNormal OperationNOTICE! The paper printout corresponds to the indication at the display of the NurseCall NC8 Main Unit.

14en | DescriptionNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm2.2.5RS-485 interfaceOne NurseCall NC8 Main Unit and up to 32 NurseCall Relay Units can be connected by a RS-485 bus. The bus must be connected to pins 2 and 5 of the RS-485 socket.For connector wiring, see

Section A.7.4 RS-485 socket (unit rear), page 64

.In this configuration, you always should connect the NurseCall NC8 Main Unit first. The NurseCall Relay Units must then be connected to the RS485-bus one by one, not at the same time.Relay outputIn the same connector, a potential free contact is available. It is a low current switching contact. The relay (potential free, switching power max. 48 V / 0.5 A) is activated at a call for help, call for assistance or fire alarm. This relay can be set as closing or switching contact (cycle of 10 seconds on / 10 seconds off). This feature can be used to drive a signal lamp for example.For connector wiring, see

Section A.7.4 RS-485 socket (unit rear), page 64

.For relay setting, see

Section 4.3.7 Output relay setting, page 32

.2.2.6AntennaThe antenna is connected to the NurseCall NC8 Main Unit using the adapter supplied with the unit.See

Section 3.2.4 Installing the antenna, page 16

.NOTICE! Alarms/messages arriving in the alarm buffer are repeated every 3 minutes until acknowledgement. A technical failure, for example a power outage, is treated as an event. No acknowledgement is therefore necessary. See

Section 5.2 Consulting the alarm or event buffer, Page 44

.NOTICE! Keep polarity equal when connecting further units to the RS485 bus!NOTICE! Maximum RS485-bus length: 1200 m.Use only one twisted pair cable for the interconnection.NOTICE! The receiver units located at the two ends of the bus must be terminated with a 100 Ohm resistor. See

Section 3.2.8 Connecting the RS-485, page 19

for more information about the jumper setting.

NurseCall NC8 Main Unit Installation | en15TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.123Installation3.1UnpackingThe NurseCall NC8 Main Unit is carefully packed for transportation.The components contained in the box are protected, but should be handled with care.Store the packaging material for further use (storage or transport).1.Take all components out of the box and place the NurseCall NC8 Main Unit on the working space.2.Check each component in the box, in accordance with the list of contents below.3.Check that the NurseCall NC8 Main Unit and its accessories have not been damaged during transportation.In case of defective or missing equipment, do not try to install the NurseCall NC8 Main Unit.Contact immediately your local representative.3.1.1List of contentsDescriptionNurseCall NC8 Main UnitPower supply adapter (Europe)230VAC/12VDCAntenna 868MHz 1/2 L=17 cm FMEStraight adapter BFME-TNCRight angled bended adapter BFME-ETNC2 m Cable FCC 6/4

16en | InstallationNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm3.2Installation3.2.1GeneralitiesInstall the NurseCall NC8 Main Unit in a dry place, away from any source of heat.Tools required:–Torx T20 screwdriver.–Torx T10 screwdriver.3.2.2Installation on a piece of furnitureIt is recommended to place the NurseCall NC8 Main Unit on a non-slippery surface. However, do not place anything (blanket or lace) on top of the unit.3.2.3Wall installationYou can fasten the NurseCall NC8 Main Unit on a smooth wall surface using two screws. The distance between holes is 157 mm.Power and phone line cords should be placed inside the cable channels on the bottom of the NurseCall NC8 Main Unit.3.2.4Installing the antenna1.Use the straight adapter (4) for wall installation or the right angled bended adapter (3) for installation on a piece of furniture.2.Fasten the adapter (3) or (4) on the antenna connector (1).3.Fasten the antenna (2) on the adapter.CAUTION! The internal antenna parameter could be set, it must be changed to use the external antenna !

NurseCall NC8 Main Unit Installation | en17TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.123.2.5Connecting to the mainsThe NurseCall NC8 Main Unit is powered by an adapter (230VAC/12VDC).1.Plug the power adapter into a power outlet placed near the unit. It should be easily accessible at any time. 2.Connect the cable to the socket labeled 10V AC (1), under the unit.For connector wiring, see

Section A.7.2 Power socket (unit bottom), page 63

.3.2.6Connecting the RS-232Connect the device to the 9-pole SUB-D connector (1) at the rear part of the housing.For connector wiring, see

Section A.7.3 RS-232 socket (unit rear), page 63

.CAUTION! In case of a different supply, the equipment must fulfill isolation requirements according to EN62368 standard (last edition).

18en | InstallationNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm3.2.7Setting the jumpers on the communication board1.Disassemble the unit; see

Section 7.5.1 Disassembling the unit, page 51

.2.Remove the communication board; see

SectionRemoving the communication board, page 51

.3.Set the jumpers as required in your configuration. By default the jumpers are set for connection to a DECT phone system.Setting the jumpers for a DECT phone system, Alarm Management Software, NPS programming or Medicall 800:Setting the jumpers for Paging systems (except Medicall 800) and printers:4.Assemble the communication board and the unit. This is basically the reverse of the disassembling procedure, see

Section 7.5.1 Disassembling the unit, page 51

NurseCall NC8 Main Unit Installation | en19TeleAlarmUser ManualNC8_UM_EN_V1.1_2021.123.2.8Connecting the RS-485One NurseCall NC8 Main Unit and up to 32 NurseCall Relay Units can be connected to an RS-485 bus. Please contact a specialist for a correct installation.See

Section A.7.4 RS-485 socket (unit rear), page64

for connector wiring.Incorrect connection:Correct connection:CAUTION! Do not use a star connection for the RS-485 network!Relay Unit n

Relay Unit 1

Relay Unit 2

Main Unit

RS-485 bus (1 twisted pair cable)

Relay Unit n Relay Unit 1

Relay Unit 2 Main Unit

100 Ω

NOTICE! The NurseCall NC8 Main or Relay Units located at the two ends of the bus must be terminated with a 100 Ohm resistor.

20en | InstallationNurseCall NC8 Main UnitNC8_UM_EN_V1.1_2021.12User ManualTeleAlarm3.2.9Setting the 100 Ohm termination jumperWithin the NurseCall Main or Relay Units, the RS-485 interface can be configured with a jumper.1.Disassemble the unit as described in

Section 7.5.1 Disassembling the unit, page 51

.2.Remove the communication board as described in

SectionRemoving the communication board, page 51

.3.Put the 100 Ohm termination jumper J112 (1).4.Assemble the communication board and the unit. This is basically the reverse of the disassembling procedure, see

Section 7.5.1 Disassembling the unit, page 51

NOTICE! If you do not want to disassemble the NurseCall NC8 Main Unit, you also can short-out pins 3 and 4 of the connector. This has the same effect as the jumper setting described above.See

Section A.7.4 RS-485 socket (unit rear), page 64

for connector wiring.