Keurig Custom K-Cup User manual

Get the most from your new
Keurig®brewer
Use & Care Guide
Keurig Custom™
From time to time, Keurig may send soware updates for your Keurig Custom™ brewer. This Use & Care Guide will be updated to reflect
any changes as necessary. You can always find the latest version of this document on Commercial.Keurig.com.

Connected
Cleansing Brew
Run 6oz hot water
through the machine
before your first brew
Remove protective film and packing
tape from brewer and place a large
mug (12 oz minimum) on the drip tray.
Remove the water reservoir lid, then
li the reservoir straight up to
remove it.
If you have a Keurig
®
Water Filter, install
it now. Refer to your Water Filter Starter
Kit for instructions.
Rinse reservoir with fresh water and fill
to the top of the handle.
Replace the lid and water reservoir.
NOTE: Do not use distilled water.
Do not insert a K-Cup® pod. When
prompted to do a cleansing brew, tap
the BREW button to start the cleansing
brew. Discard the hot water in a sink.
The one-time setup process is now
complete and you are ready to brew!
NOTE: Between brew cycles, the brewer may take about
a minute to reheat.
1 2
3
Before You Brew
Ready & Place Rinse & Fill
Cleansing Brew
Max Fill
BREW
Button
45
Place a mug on the drip tray. If using a
travel mug, remove the drip tray and
place the mug on the drip tray base.
Li the handle and place a K-Cup® pod
in the K-Cup® pod holder. Lower the
handle completely to close the lid.
NOTE: Not all reusable coee filters are compatible with
this brewer. Visit support.commercial.keurig.com for more
information.
Brewing is complete when the “Enjoy”
screen is displayed.
The brewer will be ready to brew
another cup in about a minute.
NOTE: For iced beverages, only use a plastic cup. Do not
use glass.
CAUTION: While brewing, there is extremely hot water
in the K-Cup®pod holder. To avoid injury, do not li the
handle during the brewing process.
Tap the BREW button to brew
with the current brew settings. To
customize your brew, tap the current
size, strength, or temperature at the
top of the screen. Adjust the sliders
up and down to customize your
brew, tap the check mark to confirm,
and then tap the BREW button.
Place Mug & Pod Brew & Enjoy!
Brew Your First Cup
Favorite Brew #1
8oz
4 6 10 12
Strong Hot
8oz
8oz Strong Hot
Back
Adjust
sliders to
customize
Tap to
customize
Tap to
brew with
current
brew settings
Tap the
check mark to
confirm your
brew settings
Enjoy your brew!

Brewer Features
• Customize your brew: Create each cup to your personal liking
with a range of temperatures from warm to extra hot, sizes
from 4 oz to 12 oz, and strengths ranging from balanced to
intense.
• Favorites: Store custom settings as favorites for quick access.
• Over Ice: Brew hot over ice and enjoy cold. Makes full-
flavored and delicious iced coee. Do not use glass.
• Auto O automatically turns your brewer o 2 hours aer
the last brew for energy savings. You can also program your
brewer to shut o in 15-minute increments aer your last
brew or remain on all the time.
• High Altitude ensures your brewer works properly at higher
altitudes (5,000 feet).
Programming Brewer Features
• Menu: When the brewer is plugged in and powered on, tap the
button on the brewer’s display to access the Menu. The Menu
will allow you to manage Favorites, access Settings, and view
Support contact information.
• Switching between dierent brew modes: Aer inserting a
K-Cup® pod and lowering the handle, the brewer’s display will
provide the Classic Brew settings or a Favorite (if one or more
Favorites have been created). To switch to Over Ice or another
Favorite, tap the le or right arrows on the display or swipe le
or right on the current mode’s name on the display.
• Add, rename, reorder, and delete Favorites: Favorites can be
added while customizing your brew by tapping the heart icon
below the temperature slider on the brewer display.
A Favorite can be deleted by tapping the button on the
brewer’s display, then tapping Favorites, then tapping
the trash icon next to the Favorite you wish to delete,
and then confirming the deletion.
• Power on/o: If the brewer is plugged in and the display is o,
to power on the brewer simply tap the brewer’s display or li
the brewer’s handle. To turn the brewer o, tap button on
the brewer’s display and then tap .
• Set auto o: Tap button on the brewer’s display, tap
Settings, tap Power Options, tap Auto O, and then choose
the preferred o time. O time can be set from 15 minutes to
2 hours in 15-minute increments or disabled.
• Set High Altitude: Tap button on the brewer’s display, tap
Settings, tap Advanced Controls, tap High Altitude, and then
select on to enable and o to disable.
• Set water filter reminder: Tap button on the brewer’s
display, tap Settings, tap Advanced Controls, tap Water Filter
Reminder, and then select on to enable and o to disable.
Caring for Your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn o and unplug your brewer before cleaning.
We recommend using a Keurig® Rinse Pod or running a cleansing brew immediately aer brewing hot cocoa or other sweetened
pods to keep the needles clean.
CAUTION: Parts are not dishwasher safe.
The water reservoir lid and water
reservoir should be cleaned periodically
with a damp, soapy, nonabrasive
cloth. Rinse the reservoir thoroughly
aer cleaning. This will ensure that no
cleaning solutions remain in the area, as
they may contaminate the water supply.
Aer rinsing, fill the reservoir with clean
water and return it to the brewer.
Do not dry the inside of the water
reservoir with a cloth, as lint may
remain. The water reservoir lid and
water reservoir should not be put into
the dishwasher.
NOTE: If you are using a water filter inside the water
reservoir, remove it before cleaning. The filter cartridge
should be replaced regularly as needed per filter instructions.
Brewer Exterior
Keep your Keurig® brewer looking
its best by cleaning the exterior
from time to time. Just clean with a
paper towel and a nonvinegar glass
cleaner. Never immerse the brewer in
water or other liquids.
Drip Tray
The drip tray can hold up to 8 ounces
of overflow and should be emptied and
cleaned occasionally. To remove, slide
it toward you, keeping it level to avoid
spilling. Clean with a damp, soapy,
lint-free, nonabrasive cloth.
Water Reservoir & Reservoir Lid

K-Cup® Pod Holder
To remove the K-Cup® pod holder from
the brewer, li the handle and grasp
the top of the K-Cup® pod holder
with one hand while pushing up on
the bottom of the K-Cup® pod holder
from underneath with the other until
it releases. Aer cleaning, align the
K-Cup® pod holder with the opening,
using the two front ribs as a guide, and
snap into place from the top.
Funnel
The funnel can be removed from the
K-Cup® pod holder by pulling on it until
it pops o. To replace it, orient the
snaps to the indent and just snap it
back onto the K-Cup® pod holder.
STRONG
STRONG
Exit Needle
Remove the pod holder assembly
and detach the funnel. Locate the
exit needle on the inside bottom
of the K-Cup® pod holder. Insert a
straightened paper clip into the exit
needle to loosen any coee grounds.
Entrance Needles
Li the brewer handle and locate the entrance needles on
the underside of the lid. To clean the holes in the needles, hold
the brewer handle in the upward position and with your other
hand, carefully insert a straightened paper clip into all the
holes. Gently move it around to loosen any coee grounds.
Lower the handle completely and run a cleansing brew two
times. Do not insert a K-Cup® pod.
TIP: Refer to support.Keurig.com for video instructions on cleaning the
entrance/exit needles.
CAUTION: There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the
bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.
NOTE: Used K-Cup® pod should be removed from the K-Cup® pod holder aer brewing, or as part of the
daily cleaning routine.
You should descale your brewer every 3-6 months. Properly
follow the descaling procedure. Do not use a K-Cup® pod
during the descaling procedure.
Depending on the mineral content of your water, calcium
deposits or scale may build up in your brewer. Scale is
nontoxic, but if le unattended it can hinder brewer
performance. Regularly descaling your brewer helps maintain
the heating element and other internal parts that come in
contact with water. Calcium deposits may build up faster,
making it necessary to descale more oen.
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage pod
in the K-Cup® pod holder. Please allow approximately
45 minutes for the descaling procedure. Empty the water
from the water reservoir. If using a Keurig® Water Filter,
remove and set aside.
STEP 1: Descaling Solution Rinse
Press the power button to power the brewer o. Pour the
entire bottle of Keurig® Descaling Solution into an emptied
water reservoir. Then fill the empty bottle with water and pour
into the water reservoir. Press the power button to turn the
brewer back on.
Place a large mug on the drip tray and run a rinsing brew by
brewing a hot water brew and selecting the largest brew size.
STEP 2: Descaling Rinse & Repeat
Repeat the rinsing brew process until you see the add water
warning. Let the brewer stand for at least 30 minutes while
still on.
Aer 30 minutes, discard any residual solution from the
water reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
Fill the water reservoir with fresh water to and not beyond the
top of the handle.
Place a large mug on the drip tray and run a rinsing brew using
the largest brew size. Discard the hot water in a sink.
Repeat brew process until you have completed at least
12 rinsing brews using the largest brew size. You may need to
refill the water reservoir at least one time during this process.
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed
from the brewer. This is natural, as the solution is reacting with the scale inside.
For a brewer that is heavily scaled, the brewer may not fill properly aer the descaler is
added. If this occurs, you may see little to no output dispensed, followed by the sound of air
blowing out. If this occurs:
• Turn o and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse
the water reservoir thoroughly, and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
The brewer should begin to function normally as the solution is rinsed out and the scale
is removed. If problem persists, allow brewer to sit unplugged for at least 30 minutes
before continuing with the rinse.
Descaling Your Brewer

Troubleshooting
Grounds in Your Coee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or
similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
exit needle care instructions.
• Clean the brewer entrance needles. Refer to the entrance
needle care instructions.
Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already-punctured pods. That may result in
grounds escaping through holes in the lid.
Brewer Will Not Brew
If you see the add water warning, add water to the water
reservoir. Fill to and not beyond the top of the handle. Make
sure the water reservoir is seated properly in its base. If
the add water warning persists even aer refilling, contact
Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the exit needle
care instructions.
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup® pod.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts O
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer
may not function properly. The brewer should be operated
on its own circuit, separate from other appliances.
• For energy savings, your brewer is set to turn o
automatically 2 hours aer your last brew. You can
program your brewer to automatically turn o in 15-minute
increments by adjusting the settings.
• If the brewer still doesn’t have power, contact
Customer Service.
Brewer Will Not Close or Brew With My K-Cup®
Due to the number of entrance needles, older My K-Cup®
reusable coee filters may not be compatible with the
brewer. The compatible My K-Cup® filter will have five holes
on its lid.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water. You can also install a Keurig® Water Filter to
help remove water impurities and improve beverage taste.
Regular Maintenance
* A rinse brew refers to running a hot water cycle with no K-Cup® pod. Run a rinse brew
immediately aer using a pod with hot cocoa or milk ingredients. If the brewer is not used
daily, repeat a rinse brew before the first serving.
** If the brewer will be unused or in storage for an extended period of time (e.g., over a
month), a full descale procedure can be conducted before and aer storage to maximize the
cleaning eectiveness.
Storage
Empty the water reservoir before storing or transporting and
take care to ensure that you store your brewer in a safe and
frost-free environment. Please be sure to store your brewer
in its upright position to avoid water leakage from the inner
tank. If you store the brewer in a cold environment, you run
the risk of water freezing inside the brewer and causing
damage. When you prepare to use it aer storage, we
recommend rinsing the water reservoir with fresh water and
running three rinsing brews without a K-Cup® pod.
If you plan to move your brewer to a dierent location, turn
the brewer o, unplug it, and empty the water reservoir.
If your brewer has been in an environment below freezing,
please be sure to let it warm to room temperature for at
least 2 hours before using. Conduct a descaling procedure as
appropriate per the descaling instructions above.
Service
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
CLEANING AREAS CLEANING METHOD
DAILY Exterior components • Remove and dispose of used pods
(e.g., drip tray, water reservoir) • Run a hot water rinse brew*
• Rinse reservoir and drip tray clean
WEEKLY Pod holder assembly Detach and rinse clean
QUARTERLY Interior water path and tank Descale**

LIMITED ONE-YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will
be free of defects in materials or workmanship under normal home
use for one year from the date of purchase. It is recommended that
you register your brewer on Keurig.com/New so that your purchase
information will be stored in our system. Keurig will, at its option, repair
or replace a defective brewer without charge upon its receipt of proof
of the date of purchase. If a replacement brewer is necessary to service
this warranty, the replacement brewer may be new or reconditioned.
If a replacement brewer is sent, a new limited one-year warranty will be
applied to the replacement brewer.
This warranty only applies to brewers operated in the United States
and Canada. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state and, in the case of
Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will
guarantee the proper functioning and lifetime of your Keurig® brewer.
Any damage to or malfunction of your brewer resulting from the
use of non-Keurig® pods and accessories may not be covered by this
warranty or may result in a service fee if the damage or malfunction is
determined to be caused by such use.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR
INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES
NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM
ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some
states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not
apply to you depending on the state or province of purchase.
Nor does this warranty cover damages caused by use of non-Keurig®
pods or accessories, services performed by anyone other than Keurig or
its authorized service providers, use of parts other than genuine Keurig®
parts, or external causes such as abuse, misuse, inappropriate power
supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER
EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. IN
ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS ALL
OTHER WARRANTIES WITH RESPECT TO YOUR KEURIG® BREWER,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces
do not allow disclaimers of such implied warranties or limitations on
how long an implied warranty lasts, so the above limitation may not
apply to you depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care, are
intended to provide years of satisfying performance. However, should
the need arise for warranty servicing, simply call Keurig Customer
Service at our toll-free phone number, 1.866.901.BREW (2739).
Please do not return your brewer for servicing without first speaking
to Keurig Customer Service to obtain a Return Materials Authorization
(RMA) number. Keurig® brewers returned without an RMA number will
be returned to the sender without servicing.
Warranty
Have Questions?
We’re here to help. Visit Support.Commercial.Keurig.com
for step-by-step videos on cleaning,
descaling, and more.
Still Need Help?
Give us a call at
1-866-669-8922.
Click or Call!

FIND YOUR PERFECT POD
With over 75 brands and hundreds
of varieties, ind your match at
keurig.com/new
A
B
CD
J
G
F
H
I
A. Water Reservoir Lid
B. MAX Fill Line
C. Water Reservoir
D. Water Reservoir Base
E. Handle
F. K-Cup® Pod Holder
Assembly
G. K-Cup® Pod Assembly
Housing
H. Drip Tray Plate
I. Drip Tray
J. Drip Tray Base
For replacement parts, please contact Customer Service.
AW0000000658
Keurig Custom™
SINGLE SERVE COFFEE MAKER
E