Keurig K-Express User manual

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Get the most from your
new Keurig®coffee maker
Use & Care Guide
K•Express™

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Remove packing tape from coffee
maker. Plug into an outlet.
Place a large mug (296 ml/10 oz
minimum) on the drip tray.
Remove the water reservoir lid, then lift the
reservoir straight up to remove it. If you have
a Keurig® Water Filter, install it now. Refer to
your Water Filter Starter Kit for instructions.
Rinse reservoir with fresh water and fill to the
MAX FILL line.
Replace water reservoir, making sure the tank
is seated properly in the base. Replace lid.
NOTE: Do not use distilled water.
Lift and lower the handle. Do not
insert a recyclable* K-Cup® pod.
The coffee maker will power on
automatically.
The 3 cup sizes will blink. Press the 8 oz
button to start a cleansing brew. Pour the
hot water into the sink.
Do not remove the water reservoir or lift
the handle once the brew button has been
pressed until the brew has completed.
The one-time setup process is now complete
and you are ready to brew!
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Before You Brew
Place a mug on the drip tray. If using a
travel mug, remove the drip tray and
place the mug on the drip tray base.
Lift the handle and place a recyclable*
K-Cup® pod in the K-Cup® pod holder.
Lower the handle completely to close
the lid.
Do not remove the foil lid on the
recyclable* K-Cup® pod.
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Plug & Place Rinse & Fill
Lift & Lower Cleansing Brew
Place Mug & Pod Brew & Enjoy!
Brew Your First Cup
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The 3 brew sizes will blink. Select and
press your brew size. The light will
remain illuminated while brewing.
Brewing is complete when the sizes
are all illuminated. Lift the handle and
recycle the recyclable* K-Cup® pod.
(See instructions below.)
CAUTION: While brewing, there is extremely hot water
in the K-Cup® pod holder. To avoid injury, do not lift the
handle during the brewing process.
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.

Caring For Your Coffee Maker
Regular cleaning keeps your coffee maker running smoothly. Always be sure to turn off and unplug your coffee maker before cleaning.
The water reservoir should be
cleaned periodically by wiping the
inside of the reservoir and underside
of the lid with a damp, non-abrasive,
lint free cloth. Do not dry the inside
of the water reservoir with a cloth as
lint may remain. Allow the reservoir
to dry completely. Hand-wash only.
Coffee Maker Exterior
Keep your Keurig® coffee maker looking its
best by cleaning the exterior from
time to time. Just clean with a damp,
soapy, lint-free, non-abrasive cloth.
Never immerse the coffee maker in water
or other liquids.
Drip Tray
The drip tray overflow should be emptied and
cleaned occasionally. To remove, lift
up off coffee maker base, keeping it level to
avoid spilling. Rinse and clean with a damp,
soapy, lint-free, non-abrasive cloth. Hand-
wash only.
Water Reservoir
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Coffee Maker Features
FAST & FRESH-BREWED: Coffee made in minutes.
BACK-TO-BACK BREWING: Immediately brew a second cup,
no need to wait for reheating.
TRAVEL MUG FRIENDLY: Accommodates travel mugs up to
17.8 cm (7”) tall.
SIMPLE BUTTON CONTROLS: Just insert any recyclable*
K-Cup® pod and use the button controls to brew a delicious cup.
MAINTENANCE ALERT: Reminds you to descale after every
250 brews.
COMPATIBLE WITH THE MY K-CUP® UNIVERSAL
REUSABLE COFFEE FILTER: Brew your own ground coffee
(sold separately).
Auto Off: Automatically turns your coffee maker off 5 minutes
after the last brew for energy savings, but will be ready to brew
as soon as it is powered on again.
STRONG BREW: For a bolder, more intense cup.
DESCALE MODE: Once in mode, follow guided process to
effectively remove scale from your coffee maker.
High Altitude To ensure your coffee maker works properly at
higher altitudes (1,500 metres/5,000 feet) please enable the
High Altitude Brewing Mode on your coffee maker.
1. Begin with the coffee maker plugged in and powered off.
2. Press and hold the POWER button and 10 oz button for
3 seconds. The 12 oz button will illuminate to confirm that
the High Altitude Brewing Mode has been enabled.
3. High Altitude Mode will remain enabled until steps 1-2
are repeated and the 12 oz light turns off and the 8 oz light
turns on to confirm that the High Altitude Brewing mode
is disabled.
HIGH ALTITUDE BREWING: While holding the coffee maker
handle up, push down slowly on the recyclable* K-Cup® pod in
the pod holder until the bottom of the recyclable* K-Cup® pod
is punctured by the exit needle .
STRONG BREW MODE: Keeps the Strong feature on with
every brew.
With the coffee maker plugged in and powered off, press and
hold the STRONG button for 3 seconds (STRONG will blink
twice).
To exit the mode, repeat the same steps.
To turn the STRONG off for a single brew, press the STRONG
button once until no longer illuminated.
STRONG MODE will be reactivated for the next brew
automatically.
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.

K-Cup® Pod Holder
To remove the K-Cup® pod holder from
the coffee maker, lift the handle and
grasp the top of the K-Cup® pod holder
with one hand while pushing up on
the bottom of the K-Cup® pod holder
from underneath with the other until
it releases. After cleaning, align the
K-Cup® pod holder with the opening
using the two front ribs as a guide
and snap into place from the top.
Funnel
Washing the funnel ensures a fresh
beverage experience. The funnel
should be washed regularly and can
be removed from the K-Cup® pod
holder by pulling on it until it pops off.
To replace it, orient the snaps to the
indent and just snap it back onto the
K-Cup® pod holder.
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Exit Needle
Remove the pod holder assembly
and detach the funnel. Locate the
exit needle on the inside bottom
of the K-Cup® pod holder. Insert a
straightened paper clip into the exit
needle to loosen any coffee grounds.
Entrance Needle
Lift the coffee maker handle and
locate the entrance needle on the
underside of the lid. To clean the
holes in the needle, hold the coffee
maker handle in the upward position
and with your other hand, carefully
insert a straightened paper clip into
all the holes. Gently move it around
to loosen any coffee grounds. Lower
the handle completely and run a
cleansing brew two times. Do not
insert a recyclable* K-Cup® pod.
Regular Maintenance
For great-tasting coffee, keep your coffee maker running at peak performance by following the
recommended maintenance schedule:
Frequency Product Benefit
Every 2 months Keurig® Water Filters Keeps your water fresh and help remove impuri-
ties
Every 3 months or when
the Descale notification
turns on*
Keurig® Descaling Solution Eliminates mineral buildup to preserve the long-
term health of your coffee maker
*To turn off Descale notification, follow the full descaling procedure as outlined in this guide.
If the coffee maker has been in storage, or hasn’t been used in days, run a cleansing brew before brewing
your beverage.
Periodically hand-wash the water reservoir and lid and drip tray with warm soapy water and rinse clean.
CAUTION: Parts are not dishwasher safe.
NOTE: Do not dry the inside of the water reservoir with a cloth as lint may remain.
CAUTION: There are sharp needles that puncture the recyclable* K-Cup® pod above the K-Cup® pod
holder and in the bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the
K-Cup® pod holder.
NOTE: Always remove and recycle the used recyclable* K-Cup® pod after brewing.
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the coffee maker entrance needle. Refer to the
Entrance Needle care instructions.
For optimal enjoyment and to limit grounds in your cup
during hot water brews or when transitioning from brewing
a coffee pod to a non-coffee pod (i.e. tea or cocoa), clean the
exit and entrance needle per the instructions provided and
perform 2 cleansing brews.
Coffee Maker Will Not Brew
• The water level must be at the minimum line to brew.
Add an additional 59 ml (2 oz) of water to the reservoir to
ensure the minimum fill level has been met, then press
the size button. Repeat until the coffee maker begins
to dispense.
• Lift up and replace the reservoir to ensure a secure fit on
the base.
Brewing a Partial Cup
• Power the coffee maker off. Press and hold the 12 oz
button for 5 seconds until water starts dispensing. Then
release and let the water purge. Discard the contents into
the sink. Press the power button to restart.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
• The coffee maker may need to be descaled. If you have
repeated the descale procedure on your coffee maker two
times and it is still only brewing a partial cup, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug coffee maker into its own outlet. If the electric circuit
is overloaded with other appliances, your coffee maker may
not function properly. The coffee maker should be operated
on its own circuit, separate from other appliances.
• For energy savings, the coffee maker automatically turns
off 5 minutes after the last brew. Press the power button
to restart.
• If the coffee maker still doesn’t have power, contact
Customer Service.
Troubleshooting
Note: the full descaling procedure must be completed to turn
off the Descale light.
You will need: a large ceramic mug (414 ml/14 oz minimum),
fresh water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. The descaling procedure takes
approximately 20 minutes.
STEP 1: Prepare the Coffee Maker
Pour the entire bottle of Keurig® Descaling Solution into an
empty water reservoir.
Then, fill the empty bottle with water and pour into the
water reservoir.
Do not insert a recyclable* K-Cup® pod.
Place a large mug on the drip tray.
STEP 2: Descale the Coffee Maker
To activate Descale Mode, begin with the coffee maker
plugged in and powered off, then press and hold the 8 oz and
12 oz buttons together for 3 seconds.
When flashing, press the 12 oz button to start the descaling
process.
Once the brew is complete, pour the hot liquid into the sink.
Continue to brew until the ADD WATER light illuminates.
STEP 3: Fresh Water Rinse
Empty the water reservoir, rinse the tank, and refill to the MAX
fill line with fresh water.
When flashing, press the 12 oz button to start the rinsing
process.
Once the brew is complete, pour the hot liquid into the sink.
Continue to brew 12 oz until the DESCALE notification
turns off.
The coffee maker has now exited Descale Mode and will be
ready for use!
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed
from the coffee maker. This is natural, as the solution is reacting with the scale inside. For a
coffee maker that is heavily scaled, the coffee maker may not fill properly after the descaler
is added. If this occurs, you may see only a small or no output dispensed, followed by the
sound of air blowing out. If this occurs:
• Turn off and unplug the coffee maker.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse
the water reservoir thoroughly, and refill with water.
• Plug the coffee maker back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
The coffee maker should begin to function normally as the solution is rinsed out and the
scale is removed. If problem persists, allow coffee maker to sit unplugged for at least
30 minutes before continuing with the rinse.
Descaling Procedure
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.

LIMITED ONE YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your coffee
maker will be free of defects in materials or workmanship under
normal home use for one year from the date of purchase. It is
recommended that you register your coffee maker on keurig.ca/
welcome so that your purchase information will be stored in our
system. Keurig will, at its option, repair or replace a defective
coffee maker without charge upon its receipt of proof of the date
of purchase. If a replacement coffee maker is necessary to service
this warranty, the replacement coffee maker may be new or
reconditioned. If a replacement coffee maker is sent, a new limited
one year warranty will be applied to the replacement coffee maker.
This warranty only applies to coffee makers operated in the United
States and Canada. This warranty gives you specific legal rights,
and you may also have other rights that vary from state to state
and, in the case of Canada, from province to province.
Only the use of Keurig® recyclable* K-Cup® pods and accessories
will guarantee the proper functioning and lifetime of your Keurig®
coffee maker. Any damage to or malfunction of your coffee maker
resulting from the use of non-Keurig® pods and accessories may
not be covered by this warranty or may result in a service fee if the
damage or malfunction is determined to be caused by such use.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR
INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND
DOES NOT COVER INCIDENTAL COSTS AND EXPENSES
RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF
FORESEEABLE. Some states or provinces do not allow the exclusion
or limitations of incidental or consequential damages, so the above
limitation or exclusion may not apply to you depending on the state
or province of purchase.
Nor does this warranty cover damages caused by use of non-Keurig®
pods or accessories, services performed by anyone other than
Keurig or its authorized service providers, use of parts other than
genuine Keurig® parts, or external causes such as abuse, misuse,
inappropriate power supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY
OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL.
IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS
ALL OTHER WARRANTIES WITH RESPECT TO YOUR KEURIG®
COFFEE MAKER, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE. Some states or provinces do not allow disclaimers
of such implied warranties or limitations on how long an implied
warranty lasts, so the above limitation may not apply to you
depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® coffee makers are high-quality appliances and, with proper
care, are intended to provide years of satisfying performance.
However, should the need arise for warranty servicing, simply call
Keurig Customer Service at our toll free phone number 1-800-361-
5628. Please do not return your coffee maker for servicing without
first speaking to Keurig Customer Service to obtain a Return
Materials Authorization (RMA) number. Keurig® coffee makers
returned without a RMA number will be returned to the sender
without servicing.
Warranty
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water.
Service
Beyond these recommended cleaning and maintenance
procedures, this coffee maker is not user serviceable. For
service, please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting
and take care to ensure that you store your coffee maker in
a safe and frost-free environment. When you prepare to use
it after storage, we recommend rinsing the water reservoir
with fresh water and descaling the coffee maker as detailed
in the Descaling your Coffee Maker section.
If you plan to move your coffee maker to a different location,
turn the coffee maker off, unplug it, and empty the water
reservoir. If your coffee maker has been in an environment
below freezing, please be sure to let it warm to room
temperature for at least 2 hours before using.
Have Questions?
We’re here to help. Visit support.keurig.ca for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-800-361-5628
Click or Call!
*Recyclable in select locations.
Visit keurig.ca/recyclable for more information.

DC0000008326
B
A
C
D
E
F
G
A. Handle
B. K-Cup® Pod Holder
Assembly
C. Drip Tray Plate
D. Drip Tray
E. Drip Tray Base
F. Water Reservoir Lid
G. Water Reservoir
For replacement parts, please visit www.keurig.ca
SINGLE SERVE COFFEE MAKER
Coffeehouse taste
in your own home.
DOUBLE YOUR FIRST PURCHASE OF
48 RECYCLABLE* K-CUP® PODS
Register your coffee maker and receive a coupon code by email
for 2 boxes of 24 recyclable* K-Cup® pods FREE with an equal
or greater value purchase. Restrictions apply.†
keurig.ca/welcome
†Visit keurig.ca/appliances/register-brewer for more information.
*Recyclable in select locations. Visit keurig.ca/recyclable for more information.
K•Express™