KEYCORP K78-205 User manual

Version 2.0, September 2003
Document 902-MA-0194
GPRS/GSM
K78-205
Advanced Mobile Payment Terminal
User Guide

K78-205 User Guide ii
Disclaimer
All material contained in this document is furnished pursuant to the terms and conditions of a duly
executed Program Product Licence ("Licence") and/or a duly executed Agreement to Purchase or Lease
Equipment ("Agreement").
All terms, conditions, warranties, undertakings, inducements or representations, whether express, implied,
statutory or otherwise, relating in any way to the products the subject of the Licence and/or the Agreement
are excluded, other than:
1. terms, conditions or warranties expressly provided for in the Licence and/or the Agreement; and
2. terms, conditions or warranties implied by any Act of Parliament which may not be excluded
provided that Keycorp's liability for any breach of any such term, condition or warranty shall, subject to
the Licence and/or Agreement, be limited at the option of Keycorp to any one or more of the following:
(a) if the breach relates to goods:
(i) the replacement of the goods or the supply of the equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the costs of having the goods repaired; and
(b) if the breach relates to services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
Without limiting the generality hereof, Keycorp shall not be under any liability to any person in respect of
any loss or damage, including consequential loss or damage and however caused, which may be suffered
or incurred or which may arise directly or indirectly from the use of the material contained in this
document or any other material furnished pursuant to the Licence and/or the Agreement.
All the users of the material contained in this document or any other material furnished pursuant to the
Licence and/or the Agreement should ensure that the material is used in compliance with the laws, rules
and regulations of the jurisdictions in which the material is used.
The material contained within is subject to change without notice and Keycorp may issue revised
documents containing any such changes.

K78-205 User Guide iii
NOTICE TO USERS
REGULATORY AND SAFETY INFORMATION
Australian Communications Authority (Australia Only)
The GSM module fitted in this device complies with Australian requirements
and is marked with Australian supplier code N173.
European Telephone Network (European Union Only)
This equipment has been declared as compliant in accordance with EU
Council Directive 1999/5/EC for pan-European single terminal connection to
the Public Switched Telephone Network (PSTN) and displays the CE mark
accordingly. However, due to differences between the individual PSTNs
provided in different countries, the Declaration of Compliance does not, of
itself, give an assurance of successful operation on every PSTN network
termination point. In the event of problems you should contact your equipment
supplier in the first instance.
FCC and Industry Canada Regulatory and Safety Information
(USA/Canada Only)
(a) Information to Users
Warning: Changes or modifications not expressly approved by Keycorp could
void the user’s authority to operate the equipment
(b) FCC Radio Frequency Interference Statement
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

K78-205 User Guide iv
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for
help.
(c) FCC Telephone Connection – General Requirements
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the rear of this equipment is a label that contains,
among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
Applicable certification jack Universal Service Order Codes (“USOC”) for the
Equipment is RJ11C.
If service from the local telephone is requested they will require Facility
Interface Code (“FIC”) and Service Order Code (“SOC”). These are as
follows:
(a) Facility Interface Code (“FIC”) 02LS2
(b) Service Order Code (“SOC”) 9.0Y
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions
for details.
The Ringer Equivalence Number (REN) is used to determine the number of
devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone
company. The REN for this product is part of the product identifier that has
the format US:AAAEQ##TXXXX. The digits represented by ## are the REN
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment, K78-205, causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance

K78-205 User Guide v
of service may be required. But if advance notice isn't practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment. If
this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment K78-205, for repair or warranty
information, please contact your service provider. If the equipment is causing
harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
This equipment is of a type that is not intended to be repaired.
This equipment must not be used on party lines. Connection to party line
service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
Industry Canada Radio Frequency Interference Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada
Industry Canada Telephone Connection
NOTICE: This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies that
registration was performed based on a Declaration of Conformity indicating
that Industry Canada technical specifications were met. It does not imply that
Industry Canada approved the equipment.
NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment
is <to be inserted>. The REN assigned to each terminal equipment provides
an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface may consist of any

K78-205 User Guide vi
combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed five.
Important Safety Instructions – Telecommunications Cable
CAUTION – To reduce the risk of fire, use only No.26 AWG or larger
telecommunication cord.
ATTENTION – Pour reduire les risques d’incendie, utiliser uniquement des
conducteurs de telecommunications 26 AWG au de section.
Important Safety Instructions – Lithium Battery
CAUTION – Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the manufacturer’s instructions.
ATTENTION – Il y a danger d’explosion s’il y a remplacement incorrect do la
batterie. Remplacer uniquement avec une batterie du meme type ou d’un
type equivalent recommande par le constructeur. Mettre au rebut les batteries
usagees conformement aux instructions du fabricant

Contents
K78-205 User Guide vii
Contents
Welcome ......................................................................................................1
Guidelines ............................................................................................................1
Safety ...................................................................................................................2
Overview of the K78-205 Terminal ............................................................3
Operation..............................................................................................................3
K78-205 Components ..........................................................................................4
Magnetic Card Reader.....................................................................................6
SAM Slots (Optional)......................................................................................6
Customer Smartcard Reader ............................................................................6
Internal GSM/GPRS Modem...........................................................................7
Keys.................................................................................................................8
Power ON/OFF Button....................................................................................8
Display.............................................................................................................8
Status Light......................................................................................................8
Printer Module.................................................................................................9
External Port....................................................................................................9
Communications Module.................................................................................9
Dialup Modem.................................................................................................9
Using the K78-205 Terminal.....................................................................10
Setting up the Terminal......................................................................................10
Terminal Charging .............................................................................................10
Magnetic Card Reader........................................................................................11
Loading the Printer Paper...................................................................................12
Changing Paper Roll Cover................................................................................14
Tearing off the Printed Receipt..........................................................................14
Removing the K78-205 Battery Module............................................................15
Inserting the SIM Card for the Internal GSM/GPRS Modem............................17
Securing the SIM Card in the Internal GSM/GPRS Modem..............................18
External Cable....................................................................................................20
Accessing the SAM Cards (Optional)................................................................21
Connecting the Dialup Modem ..........................................................................22
Troubleshooting........................................................................................23
Magnetic Card Reader........................................................................................23
Display Indicates a Bad Swipe ......................................................................23
Display Indicates that the Terminal does not Accept Card............................23

Contents
K78-205 User Guide viii
Printer Module...................................................................................................24
Terminal is not Printing.................................................................................24
Care and Maintenance..............................................................................25
Looking after your Advanced Mobile Payment Terminal..................................25
Charging and Discharging the Battery ...............................................................26
Care and Maintenance Log ......................................................................27
Glossary.....................................................................................................29

Welcome
K78-205 User Guide 1
Welcome
Thank you for choosing our K78-205 Advanced Mobile Payment
Terminal. This guide will provide you with the information you need to
operate it. Please use this guide as your primary reference point,
together with your application guides. For any further details, please
contact your service provider.
Note: This guide covers only the K78-205.
Please read the safety, maintenance and battery handling information
carefully.
Guidelines
Please observe the following guidelines at all times:
•Do NOT use the product where it will interfere with other devices.
•Do NOT get the unit wet −it is not resistant to liquids.
•Handle the unit carefully to prevent damage to the antenna.
•The printer is a small device and must be handled gently.
•When loading paper, the paper cover must also be handled gently.
•When disconnecting cables pull the PLUG and NOT the cord.
•The unit must only be operated with the battery module in place.

Welcome
K78-205 User Guide 2
Safety
Please refer to this user guide when using this product.
Failure to comply with interference requirements can be dangerous or
illegal.
Use only accessories that have been approved by the manufacturer.

Overview
K78-205 User Guide 3
Overview of the K78-205 Terminal
Operation
For this product to operate financial or other transactions you must
have a network connection through your service provider. Connection
is normally provided as part of your supply agreement. Your service
provider will give you your reference guides and help desk numbers.
Should you have any problems during a transaction that cannot be
solved using this guide, then please call your service provider’s help
desk.
Please note that the terminal’s DC power supply is charging the battery.
It is NOT powering the unit. If your battery is fully discharged you
must recharge the unit for a period of time before the terminal can be
operated.
The K78-205 uses an internal GSM/GPRS modem to perform wireless
communications.

Overview
K78-205 User Guide 4
K78-205 Components
Each component is explained in detail in this chapter.
The front view of the K78-205 is shown below.

Overview
K78-205 User Guide 5
The rear view of the K78-205 is shown below.

Overview
K78-205 User Guide 6
Magnetic Card Reader
The K78-205 reads most regular magnetic cards. Your service provider
will tell you which brands of cards are accepted.
Note: Because the unit is small, you may need to practise swiping the
card a few times to familiarise yourself with how the unit works.
The magnetic stripe on the back of the card must slide against the
magnetic head. The display will advise you if you have a bad swipe or
if the terminal does not accept the type of card that you are swiping.
SAM Slots (Optional)
The terminal can contain other smaller smartcards similar to your GSM
(Global System for Mobile communications) mobile phone SIM
(Subscriber Identity Module). These are about the size of a postage
stamp and are known as Secure Access Module (SAM) cards and are
located under the back panel. The K78-205 supports several SAM cards
that can be used for different payment methods. Your service provider
will normally install these SAMs.
There is one SAM card on the main unit located under the battery.
This is normally used for security, similar to a mobile phone SIM card.
Customer Smartcard Reader
The K78-205 supports a full size customer smartcard reader.
A smartcard is a credit card sized card that has a microchip inserted in
it. There are many different types of smartcards, and your service
provider will tell you which types you can accept.
The slot is designed to be used for customer cards. The customer card is
inserted with the microchip facing upwards. The terminal will tell you
if the card is not accepted by the terminal.

Overview
K78-205 User Guide 7
Internal GSM/GPRS Modem
The K78-205 includes an internal GSM/GPRS modem for wireless
operation. Before you can use the GSM/GPRS modem, a SIM Card
must be inserted in the SIM Tray in the side of the unit. There are two
types of SIM tray. The standard SIM tray permits users to change SIM
cards if required. The secure SIM prevents SIM access or replacement
once installed.

Overview
K78-205 User Guide 8
Keys
All keys are backlit.
Soft keys
These keys align with menu instructions on the display.
Scroll key
Where a menu is displayed on the screen, the scroll key allows you to
move up and down the menu.
Function key
This key calls up menus and special functions.
Cancel key
This key is used to cancel an operation.
Power ON/OFF Button
The K78-205 unit has a power ON/OFF switch. Press and hold the
ON/OFF button for two seconds to turn the unit on; hold it for three
seconds to turn it off.
Display
The terminal has a graphics display with icons. The display has
backlights that turn on when the unit is active. The lights will turn off
automatically after a short time to conserve the battery. The backlights
can be turned on again by pressing any key on the keypad.
Status Light
There is a light at the top of the unit that provides information about
operation and charging. The light has three colours −green, orange and
red. The significance of the status light is dependent on application
requirements. Please refer to your application guides for further details.

Overview
K78-205 User Guide 9
Printer Module
There is a printer module at the bottom of the unit.
The K78-205 supports two sizes of printer paper. The paper roll cover
is transparent, providing a clear view inside the paper roll holder.
The printer module covers come in two sizes to accommodate the two
printer paper sizes. In addition, the locator clips that correctly position
the paper roll in the printer module can also be adjusted to cater for the
two paper sizes.
External Port
The K78-205 provides an external port connector to support one of a
number of devices through a special interface cable.
Communications Module
The K78-205 includes an interface to the service provider’s network via
a wireless modem. An antenna is included to enhance reception
performance.
Dialup Modem
The unit also provides an optional modem that offers dialup connection
through the landline to the host. A cable may be provided for this
purpose.

Using the Terminal
K78-205 User Guide 10
Using the K78-205 Terminal
Setting up the Terminal
The terminal will have software pre-loaded by your service provider.
Ensure that you have completely charged the K78-205 terminal before
first use.
Terminal Charging
The external terminal charger charges both the K78-205 terminal and
the battery.
To recharge the K78-205 terminal, plug the external power supply
cable into the K78-205 via the connector located on the side of the unit.
The battery consists of a 4.8V NiMH pack that includes protection
circuits. NiMH batteries do not show a memory effect like NiCd, but
for optimum charging results, it is best to ensure the batteries are
completely flat before charging.
Charging the battery should take about 2.5 hours for an 80% charge,
and 5 hours for a 100% charge, but again for best results, it is best to
leave the charger switched on overnight (with the K78-205 turned off).
A rippling battery symbol on the display indicates that the battery is
being charged.

Using the Terminal
K78-205 User Guide 11
Magnetic Card Reader
The magnetic card reader can be swiped from either direction. For best
results, position the card so the stripe faces the top of the terminal, and
swipe in a smooth continuous motion across the reader. To ensure that
it is read correctly, the entire card must be swiped across the reader.
Note: If the optional softcover case is fitted, the magnetic card reader
will need to be exposed before use. Simply undo the velcro straps
located on the sides of the flap covering the magnetic card reader, push
back the flap, and secure the velcro straps to the rear mounted velcro
pads. This ensures that the cover flap is held back and out of the way
when the magnetic card reader is being used.

Using the Terminal
K78-205 User Guide 12
Loading the Printer Paper
To load the printer paper, follow the steps below.
1. Open the paper roll cover by holding the cover tabs and pulling
them up towards you. The paper roll holder is now accessible.
2. Hold the K78-205 in one hand with the K78-205 LCD (Liquid
Crystal Display) facing towards your palm, and with the paper
roll section away from your body.