kinetic windstream User manual
QUICK USER GUIDE
Using Your Remote .......................................................... 1
Getting Started ............................................................... 2
Using your Whole Home DVR ........................................... 3
Video on Demand ........................................................... 4
Pay Per View..................................................................... 5
Search ............................................................................. 6
Favorites........................................................................... 6
Parental Controls.............................................................. 6
On Screen Caller ID ......................................................... 7
Frequently Asked Questions ............................................. 7
Trouble Shooting .............................................................. 8
High-Speed Internet ........................................................ 9
Setting up Email .............................................................. 10
Trouble Shooting High-Speed Internet ............................. 11
Help & Support ................................................................ 13
To find this guide online, please visit
www.windstream.com/support/kinetic
Issues with your service?
Call 1.800.347.1991
Want to upgrade your service?
Call 1.800.347.1991
For full terms & conditions, visit
www.windstream.com
CONTENTS
YOUR REMOTE Mode Controls
Turns the currently selected device on or off.
Control your HD DVR or HD receiver.
Control your TV (if you have programmed your remote to do so).
Control your DVD player
(if you have programmed your remote to do so).
Control another device
(example VCR- if you have programmed your remote to do so).
Record and Playback Controls
Records the current program or schedules a recording of an
upcoming program.
Rewinds or fast-forwards the current program or recording.
To increase speed, press either button once, twice or three
times. Press the PLAY button to resume watching the program or
recording at normal speed.
Selects a video input. If you’ve programmed the remote control to
operate your DVD player or VCR, this button allows you to select
the video input you wish to watch.
Pauses the current program or recording. Press the PLAY button to
resume watching the program or recording.
Stops the current program or recording. Press the PLAY button to
start the program or recording again from the beginning.
Plays the selected program or recording.
Skips backwards (7 seconds increments) or forwards (30 seconds
increments) through the current program or recording.
Navagation & Television Controls
Access your current rentals and On Demand programs.
Access Live, Recordings, On Demand, Interactive, Help and
Settings menus.
Select and view the programs you’ve recorded.
Returns to the last menu or screen you were viewing.
Coming soon!
Navigate the Kinetic TV Guide and menus. Use these buttons while
watching TV to display the browse panel, allowing you to see what’s
playing on channels and in future time slots. Use the OK button to
make choices and selections on any of the screens or menus.
Closes the current screen or menu and returns you to full-screen
video for your program.
Search for a specific program.
Access your favorites guide (if you have set up a Favorites list).
Access your settings.
Get more detailed information about the program.
Turns the volume up and down. Be sure to use these controls
– not the volume controls on your TV or TV remote control – to
control the volume.
View program listings and select your desired program.
Changes channels up and down, one channel at a time. You
can also use these buttons within the Kinetic TV guide to scroll
through listings of programs one screen at a time.
Mutes the volume. Pressing the button a second time will return
the audio to a normal level.
Returns you to the last 5 channels or programs you were
watching.
Your remote control is key to getting the most
out of your Kinetic service. Use this chart to
familiarize yourself with the remote.
1
First Thing
Turn on your TV and POWER on your remote
(make sure STB mode is selected).
Interactive Program Guide.
Now finding what you really want to watch is easier than
ever. Search through all of your channels with the push of
a button.
1. Press GUIDE to see show listings.
2. Use the arrow buttons to scroll through channels one at a
time or the channel button to scroll through channels a
page at a time.
3. To view programming in the future, use the FAST FORWARD
button to jump to the next day’s programming.
4. To view more details, highlight a program and press INFO
again to return to guide.
5. Press EXIT TO TV to return to the program you were
watching.
GETTING STARTED WITH KINETIC
Pause, play, rewind and replay live TV.
• Pause a live TV show for a snack, then resume playing where you left
off- even skip commercials after you’ve paused TV.
• Press the REWIND button to rewind or press it 2 or 3 times to increase
rewinding speed.
• Missed something? No problem, press REPLAY to back up 7 seconds.
• If you’ve paused or replayed live TV, or you’re watching recorded content,
you can use the FAST FORWARD buttons to go forward.
•FAST FORWARD can also be pressed 2 or 3 times to increase speed.
2
3
USING YOUR WHOLE HOME DVR
Recording with your DVR.
• In GUIDE mode, use the arrow buttons to scroll through
shows, and record any show, current or future, simply by
pressing RECORD (a red dot will appear after the show title
in listings).
• To record an entire TV series press RECORD a second time.
• You can also record instantly by pressing RECORD while
watching another program.
• To cancel a recording, press RECORD a third time.
Delete recordings from your DVR.
• From Recordings section of menu select the program
or series press OK. Select ERASE, then OK button. Select
ERASE again, then OK.
How to view a list of all recorded programs.
• Access recorded shows by pressing the RECORDED TV
remote button or by selecting Recordings from the main
menu screen.
• View scheduled DVR Recordings schedule, press
RECORDED TV button, use right arrow button to select
SCHEDULED on horizontal menu bar. Use the channel or
page button to scroll through the list.
• Shows that have been watched in your Recordings section
will appear in italics.
VIDEO ON DEMAND
It is easy to access Video On Demand. Many programs are available FREE.
And if there’s a charge, it’s simply added to your monthly bill. No hassles or no
late fees. You can even set a passcode to control purchasing. (See parental
controls for instructions)
• Access your favorite movies and shows with Video On Demand.
• Enjoy movies the same day they are released on DVD.
• Available in HD.
• Free movie previews before you rent.
• No waiting or downloading required.
• Access lots of FREE On Demand programs from your favorite channels.
4
Video On Demand cannot be recorded to the DVR. For all Kinetic accounts,
there is a $200 credit limit each calendar month for Video on Demand (VOD)
and Pay Per View (PPV) purchases, regardless of a customer’s billing cycle start
and end date. On the first day of each month, the credit limit is reset to $200.
Each VOD and PPV purchase reduces the amount available until the last day
of each month. Additional limitations and restrictions may apply.
NOTE:
5
Ways to access:
(A) Press ON DEMAND on your remote.
(B) Press MENU then ON DEMAND.
(C) Go to channel 1.
1. Use arrows on remote to browse shows by genre – even select by
subcategories.
2. Select the video you want.
3. You can watch a preview of many Video On Demand and Pay Per View
titles by choosing the title name, then Preview.
PAY PER VIEW
Access exclusive ringside events and more with Kinetic TV’s Pay Per View.
Ways to Access:
1 Go to channel 101 (SD) or 1101 (HD).
2 On the remote, press ON DEMAND , then arrow down to EVENTS.
3 Press MENU, use the right arrow to ON DEMAND, then arrow down
to select EVENTS.
ACCESSING VIDEO ON DEMAND
SEARCH
Search lets you find a show based on title, keywords or even the actors.
1 Press the button on your remote.
2. Use to highlight the first letter of the program title or person you’re
searching and then press OK. Your search begins when you enter the rst
letter. Any programs containing the letter you entered appear in the results list.
3. Continue adding more letters to your search by repeating Step 2. Your search
results will be narrowed further as you add more letters.
4. To filter your results, use to select OPTIONS and press OK. Choose your
desired lter (Titles, On Demand or People) and then press OK.
5. Select your program from the results list using and then press OK to
display the Program information.
FAVORITES
You can create simplied program listings that contain only the channels
you watch most often
1. Press MENU.
2. Use to highlight SETTINGS.
3. Then select CHANNEL OPTIONS and OK.
4. Then select FAVORITE CHANNELS and OK.
5. Then select the list you want to make changes to, or setup a new list.
5. Use UP and DOWN to select CHANNELS to include in your list.
6. Then use to select SAVE and press OK
SHORTCUT: To toggle between Favorites List and the Full Guide, press the Enter/Zoom button.
Then use the Arrows to select the list you want. Then press OK.
NOTE:If you want to rename a Favorites List, select Edit Favorites, then select the
list you want to rename, select OK then select ENTER.
Manage who watches what with Parental Controls.
1. Press MENU on your remote.
2. Use the right arrow to highlight SETTINGS
3. Select PARENTAL CONTROLS and press OK
4. Select PARENTAL LOCKING
5. You may then create a viewing PIN.
6. After entering the PIN, you will be able to control viewing by rating, channel, program,
etc. This can also be used to require viewers to enter a PIN to rent or purchase videos
and other programs.
PARENTAL CONTROLS
6
How do I program my remote to control a new TV?
1. Power on the TV and point the remote control at it.
2. Press and hold the SETUP until one of the mode
lights blinks twice.
3. Press the TV mode button.
4. Press the digits corresponding to your television
brand listed in the remote guide.
5. If the TV powers off, you have synced the remote
successfully.
6. Test Volume Control: Use the VOLUME button to
verify that the remote control is controlling your TV’s
volume. If it doesn’t work, go back to step 2.
How do I change my TV’s screen resolution?
1. Press MENU on the remote control, then use
ARROWS to select SETTINGS and SYSTEM
OPTIONS, then press OK. Select SCREEN ASPECT
RATIO and HIGH DEFINITION.
2. Use UP/DOWN ARROWS to select STANDARD
DEFINITION, WIDESCREEN STANDARD DEFINITION
720P HIGH DEFINITION, or 1080I HIGH
DEFINITION to match your TV’s capability, then
press OK.
3. Use ARROWS to select CONTINUE, and press OK to
access a TEST SCREEN.
4. Select START TEST and press OK, then follow the
prompts to verify that you have the correct setting.
Once successful, be sure to save your format. You
should now see a blue light on your receiver.
Where is my wireless encryption key?
1. On the bottom of the Kinetic Gateway, the key will
be listed next to the Wireless Network name.
How many receivers with DVR functions can I
have in my home?
You need one receiver for each TV from which you
want to view the Kinetic service. You can connect
up to 8 TVs total to your whole-home DVR.
How many hours of recording time does my DVR
have?
2262 capacity – 300 hours of SD or 60 hours of HD.
Will my DVR record on more than one TV in my
home?
Yes, your DVR’s recording function can be accessed
on up to 4 TVs in the home at the same time.
Can you record with the DVR and watch another
channel?
Yes, you can watch or record up to 4 shows
simultaneously. See page 2 for more information
FREQUENTLY ASKED QUESTIONS
7
You must have home phone service with Windstream to enable this feature.
1. Press MENU on your remote.
2. Use the to highlight INTERACTIVE.
3. Select ON-SCREEN CALLER ID and press OK.
4. Use arrows to select the TURN ON option for ON-SCREEN CALLER ID
5. Then use arrows to select SAVE and press OK.
To View Call Logs
1. Press MENU.
2. Use to highlight INTERACTIVE.
3. Select CALLER ID HISTORY and OK.
ON-SCREEN CALLER ID
FREQUENTLY ASKED QUESTIONS (continued)
How do I program my remote to control
additional devices?
During installation, the STB button was set up
to control your Kinetic HD receiver. You can
also control a TV plus up to two other devices,
such as a DVD player, stereo receiver, or home
theater in a box, by programming the TV, DVD,
and AUX mode buttons. Once the devices are
programmed, press the corresponding mode key
on the remote to control that device.
1. Power on the device to be programmed.
2. Point the remote control at the selected
device.
3. Press and hold the SETUP key until one of the
mode lights blinks twice.
4. Press the mode key (TV, DVD, AUX) for the
device you want to control.
5. Press the digits that correspond to your device
brand listed in the remote guide.
6. If the device powers off, then you have
programmed the device successfully.
Frozen picture, no picture or sound on one TV –
but other TVs work fine?
1. Make sure the set-top box is powered on and
connected to the TV.
2. Make sure the TV is powered on.
3. Make sure you have the correct video input on
your TV service.
4. If you are still experiencing trouble with this TV, try
unplugging the set-top box from the wall and
then plugging it back in after 10 seconds. Test
again after the box fully reboots.
5. If still not working call 1.800.347.1991.
What if my set-top digital box won’t turn on?
1. Make sure the STB button is selected before
pressing the power button.
2. If still not working, check to make sure the set-
top box is plugged into a live electrical outlet.
3. If the answer is yes, try resetting the box.
The remote won’t control the set-top box.
1. Make sure the STB button is selected before
pressing the power button.
2. Ensure that the remote has fresh batteries.
3. Ensure that the upper left button flashes when
receiver control buttons are pressed. If not,
press that button and try again.
I have video but no sound.
1. Check the physical connections between
the receiver and the audio player (TV, stereo
receiver, etc.).
2. Power off STB and TV. Wait 30 seconds and then
power both back on.
TROUBLESHOOTING
8
NOTE:If the programming is interrupted or inactive for more than 30 seconds, the mode keys will
flash eight times. This indicates that the remote has left the programming mode and returned
to normal operation without saving any changes.
If you have an integrated or combination unit such as TV-DVD, TV-DVD-VCR, etc., each
component of the unit may need to be programmed separately by using the mode keys. For
instance, for a TV-DVD, search for the device code of the TV and program it into the TV mode
key, then search for the device code of the DVD and program it into the DVD mode key.
If you are unable to add a device, refer to the remote’s manual provided at installation.
HIGH-SPEED INTERNET
Service Agreement
Information about your High-Speed Internet Service Agreement can be found at
http://www.windstream.com/broadbandagreement. If you have questions about
your agreement, please call 1.800.347.1991 (residential customers).
Find your Wi-Fi network name
and password
The Wi-Fi Network Name (SSID)
and Wi-Fi password (Wireless
Network Key) needed to
connect your devices to your
home network are located on
the side of the gateway. The
Wi-Fi Network Name begins
with “WIN” followed by several
characters. See illustration.
Copyright2015–ARRISEnterprises,Inc.Allrightsreserved.
NVG343BQ–ProductLabel
WIN_nnnn
BASE
WIN5_nnnn
Note:_nnnnintheSSIDnameisbasedonthe
last4digitsoftheCPEserialnumber
Mac OS X users: You may need to enter the “$” character on the Wireless
Network Key (for example, $0690735510). For directions on connecting Mac
computers via USB cable, visit windstream.com/support.
Connect more computers to your Wi-Fi home network
You can connect more computers wirelessly or via Ethernet
• Connect an Ethernet cable from any available Ethernet port on the
Kinetic Gateway to your computer’s Ethernet port
• Connect wirelessly with a wireless enabled notebook or a computer with
an 802.11b/g wireless network adapter installed
1. Go to your computer’s Wireless Network Settings and refresh
the network list.
2. Select your Wi-Fi Network Name (SSID) from the list. You may
need to scroll through the list to nd your SSID.
3. Enter the Wi-Fi password in the Password eld to connect to
your network.
If your PC doesn’t have built-in wireless capability:
Install and congure your wireless adapter according to the
manufacturer’s instructions. Enter the Wi-Fi Network Name (SSID) and Wi-Fi
Password (Wireless Network Key).
9
10
Set up email on your home computer
Client-based email* (POP/SMTP) uses software like Outlook Express to
download email directly to your computer.
Open the email software you plan to use and enter the following
information in the account setup window:
• Email address: [email protected]
• Incoming (POP): pop.windstream.net
• Outgoing (SMTP): smtp.windstream.net (requires authentication)
• Incoming mail server: POP3
• Set password authentication for outgoing mail.
E-mail/News Settings:
For additional support with e-mail client setup, please visit www.
windstream.com/help and use keyword “e-mail setup.”
Incoming Mail Server (POP3): pop.windstream.net
Outgoing Mail Server (SMTP): smtp.windstream.net
(Authentication is required.)
E-mail Address Format: [email protected]
(where login is your Windstream e-mail account ID)
Web E-mail: webmail.windstream.net
USER ID Settings:
Your user name or ID is the same as your initial Windstream e-mail
address including the @windstream.net.
SETTING UP EMAIL
NOTE:When updating the secure server settings,
check the SSL checkbox rst and then update
the port number if necessary.
I can’t connect or my connection is slow.
Please follow these steps for resolution:
1. Unplug the power source.
2. If you have any other network devices (wireless
router, hub, etc.) turn off and unplug them, too.
3. Shut your computer down using the normal process,
then turn it off for at least 10 seconds.
4. Without plugging in the modem or other network
devices, turn your computer on and wait until it is
completely booted up.
5. Plug in the power sources for the modem and any
other network devices and turn them on.
The lights on the modem will flash and then
go solid green as it establishes the High-Speed
Internet connection. If this does not re-establish the
connection, please call 1.800.347.1991.
I can get connected but can’t maintain the
connection.
Please ensure all devices that share the telephone
line with your High-Speed Internet service are ltered
properly and plugged into the “Phone” side of the
High-Speed Internet microlter. The High-Speed Internet
modem should be the only device connected to the
“DSL” side of the microlter.
If my High-Speed Internet modem loses power, will
I lose my telephone service?
No. The voice transmission has already been
separated from the data transmission before reaching
the modem. Therefore, you will not lose voice
communications if your modem fails or is turned off.
Why does the DSL light on my modem blink?
While the High-Speed Internet modem is connecting,
the DSL light will blink steadily. The DSL light may also
turn off. This is normal. Once the High-Speed Internet
modem has connected, the DSL light will become
solid. If the DSL light continues to blink steadily for
several minutes or turns off, this would most likely
indicate a loss of High-Speed Internet signal to the
equipment. Use the following steps to resolve this issue:
1. Make sure you have lters on every phone line,
security system, satellite, fax machine, caller ID box
or any other device that shares the same line as
your High-Speed Internet service.
2. Turn off your High-Speed Internet modem for a full
minute and then turn the modem back on.
3. Check the telephone jack that the High-Speed
Internet modem is plugged into and ensure it is
producing a dial tone.
4. If the light does not turn solid green, try connecting
the High-Speed Internet modem to a different
telephone jack in the house.
E-mail/News Settings:
For additional support with e-mail client setup, please
visit www.windstream.com/help and use keyword
“e-mail setup.”
Incoming Mail Server (POP3): pop.windstream.net
Outgoing Mail Server (SMTP): smtp.windstream.net
(Authentication is required.)
(where login is your Windstream e-mail account ID)
Web E-mail: webmail.windstream.net
USER ID Settings:
Your user name or ID is the same as your initial
Windstream e-mail address including the
@windstream.net.
Passwords:
- Must be between 6 and 20 characters
- Must contain at least 1 upper case letter
- Must contain at least 2 lower case letters
- Must contain at least 1 number
- Can not contain the user’s name
- Can not contain repeating characters
(ex: AAAAAAA)
Where is my wireless encryption key?
On the bottom of the Kinetic Gateway, the key will be
listed next to the Wireless Network name.
HIGH-SPEED INTERNET TROUBLESHOOTING
11
12
Can I still make or receive a phone call if I’m
using High-Speed Internet?
Yes. Other than the impressive speed of High-
Speed Internet, the other main benet is the
ability to use your phone line at the same
time that you are online. High-Speed Internet
modems operate at the part of the bandwidth
above voice frequencies, so both may pass
through simultaneously.
If you experierence dropped calls or static on
your phone line, or your Internet connection
drops when you receive calls, report the issue to
us at 1.800.347.1991.
Other Useful Info
Virus Prevention and Computer Security Tips
The threat of viruses and theft of personal and
confidential information are a serious matter.
Luckily, the steps for avoiding an infection
on your equipment and preventing theft of
information are relatively simple.
Keeping your operating system up-to-date
– It is important for every computer end-user
to keep their computer’s operating system
up-to-date by installing updates and patches
distributed by Microsoft. Microsoft Windows
comes with a feature to automatically update
and install critical updates and security patches
that address security flaws, exploits and
vulnerabilities. Neglecting to keep your operating
system updated leaves your system, and also
that of anyone in your e-mail contact list, at risk.
Install security applications/suites- It is
important to protect your computer and
personal information from viruses, worms
and hackers. Windstream offers Windstream
Security Suite, powered by McAfee (the leading
dedicated security technology company), that
offers 24/7 protection for your computer and
Internet connection. Windstream Shield protects
your computer by stopping viruses, blocking
spyware, securing your identity, and much more.
To learn more, visit www.windstream.com/
security.
Pay special attention to unknown e-mail
messages – At times you will receive an e-mail
message that may be forged asking you for
personal information, such as your social security
number, passwords, credit card numbers, etc.
The messages will appear official but will direct
you to a fake Web site with the sole purpose to
collect and steal information.
This is known as phishing. Windstream will
never ask for this information through email.
Windstream recommends either deleting
the message or contacting the company’s
corporate office to verify if the message is
legitimate. You may also contact Windstream
Internet Security at [email protected].
NOTE: Windstream can provide technical
assistance for security applications or the
removal of viruses through a 3rd party for an
additional fee. Please contact 1.800.347.1991
to learn more.
HIGH-SPEED INTERNET TROUBLESHOOTING (CONTINUED)
Having Trouble?
Many issues can be resolved in 3 simple steps.
1. Check your connection.
Verify the cables and cords on all devices are connected
Make sure:
• The phone line is plugged into the filter and the filter is plugged
into the wall jack.
• Cables make a click when connected. If you are connected and
still unable to connect to the internet, try another phone jack.
Help & Support
www.windstream.com/support/kinetic
Technical & Billing Questions: 1.800.347.1991
2. Power down, then power up.
Unplug the black Power Adapter and any other devices from the
Kinetic Gateway. Wait 15 secs. and then plug devices back in,
making sure the power light is on, (if the light is not on, try another
power outlet.)
15
SECONDS
3. Wait for blinking light indicator.
Wait for blinking light indicators to turn solid (may take up to
2 minutes), then attempt to access the Internet.
13
KIN UG 04/15
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