KOBE Brillia RAX9430SQB-1 Troubleshooting guide

KOBE Range Hoods
Brillia Series
Model No.
RAX9430SQB-1 (30”) / RAX9436SQB-1 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages;
2. Thoroughly inspect the unit for any cosmetic damages or
defects;
3. Test the unit before installation;
4. Have a certified contractor electrician do the installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and
product serial number ready.
3. Call 1-877-BUY-KOBE (289-5623); or e-mail to
[email protected] to report the problem.
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL AND/OR
PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS................................................................................................... 7
MAINTENANCE......................................................................................................................... 8
SPECIFICATIONS..................................................................................................................... 9
MEASUREMENTS & DIAGRAMS.............................................................................................10
PARTS LIST..............................................................................................................................12
CIRCUIT DIAGRAM..................................................................................................................13
TROUBLE SHOOTING.............................................................................................................14
WARRANTY .............................................................................................................................15
PRODUCT REGISTRATION.....................................................................................................17
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W I RI NG MUST BE DONE B Y A P RO FES SI O NAL A ND IN
AC CO RDA NCE W I T H NATIO NAL A ND LOCA L ELE C T RI CA L CO DES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL
INJURY, OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air
properly, make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl
spaces or garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames do not
go out immediately, EVACUATE THE AREAAND CALL THE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and
vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion
and exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those
published by the National Fire Protection Association (NFPA), and the American Society for
Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which
must be recycled or disposed of according to Local, State, and Federal
Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
RAX9430SQB-1 (30”) / RAX9436SQB-1 (36”)
Range Hood Box
{A} Brillia Range Hood
{B} Warranty Registration Card
{C} Instructions Manual ( CD)
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} Hood Mounting Bracket
{F} 6” Round Plastic Collar
{G} Duct Cover Mounting Bracket
{H} Screws package
{A}
{B}
{C}
{D}
* Pre-installed
{E}
* Pre-installed
{F}
* Pre-installed
{G}
{H}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.KOBERangeHoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
3/16” x 3/8” (6 PCS)

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches.)
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top
to Hood Bottom (Minimum
26"to 30")
D = Height of Hood
E = Height of Duct Cover [F – D]
F = Height of the Hood Installation
[A – (B+C)]
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD
MAY OCCUR.

5
Preparation before Installation
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING
THE VENT OPENING.
- Decide the location of the venting pipe from
the hood to the outside. Refer to Figure 1.
- A straight, short venting run will allow the hood
to perform more efficiently.
- Try to avoid as many transitions, elbows, and
long run as possible. This may reduce the
performance of the hood.
- Temporarily wire the hood to test for proper
operation before installing. If the hood does
not operate, check the circuit breaker or
house fuse. If the hood is still not working,
disconnect power supply and check the
continuity of all wire connections.
- Peel protective film off the hood (if any).
- Use duct tape to seal the joints between pipe
sections.
- If necessary, prepare back wall frame with
cross framing lumber for secure installation.
Using references on Table 1 and
measurements on page 10-11, decide the level
of the lumber. Refer to Figure 2.
Hood Installation
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE
TO THE HOOD.
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING A
GAS RANGE. And use a protective covering to
protect cooktop and/or countertop from
damage.
1. Using references on Table 1 and
measurements on page 10-11, mark the
leveling point of the hood. Position mounting
screws (not provided) on the wall, leaving 1/8”
away from the wall as shown in Figure 3.
2. Align Hood-Mounting Bracket to the three
screws on the wall and hook hood into place.
Tighten screws to secure hood to the wall.
CAUTION : MAKE SURE THE HOOD IS
SECURE BEFORE RELEASING.
Figure 1
Figure 2
Figure 3

6
Wiring to Power Supply
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE
WITH ALL APPLICABLE NATIONAL AND
LOCAL ELECTRICAL CODES. BEFORE
CONNECTING WIRES, SWITCH POWER OFF
AT SERVICE PANEL AND LOCK SERVICE
PANEL TO PREVENT POWER FROM BEING
SWITCHED ON ACCIDENTALLY.
- If hood is operating normally, connect three
wires (black, white and green) to house wires
and cap with wire connectors.
- Store wires in the wiring box.
Ductwork Installation
3. Use steel pipe to connect the exhaust on the
hood to the ductwork. Use duct tape to make
all joints secure and air tight.
Duct Cover
Installation
4. Mark the position of the Duct Cover-Mounting
Bracket {G}. Use reference Efrom Table 1
and measurements on page 10-11. Attach
and secure Duct Cover-Mounting Bracket {G}
with two screws (not provided). Refer to
Figure 4. NOTE: Inner duct cover will cover
the Duct Cover-Mounting Bracket.
5. Position the entire duct cover up onto the
hood.
6. Secure the inner duct cover with two (3/16” x
3/8”) screws {H} to the Duct Cover-Mounting
Bracket {G}. Shown in Figure 5.
7. Secure the outer duct cover with four (3/16” x
3/8”) screws {H} to the Hood Mounting
Bracket.
Install
/ Uninstall
Accessories
8. Place baffle filters underneath the hood.
(Figure 6)
Final Assembly
9. Turn power ON in control panel. Check all
lights and fan operation.
10. Leave this Installation Instructions and
Operation Manual for the homeowner.
Figure 4
Figure 5
Figure 6
Attach Together

7
OPERATING INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while cooking. Adjust
speed as needed.
To operate the fan function
•Press button to choose from speed.
oQ = QuietMode™ speed
oL = Low speed
oH = High speed
•Press “OFF” to turn fan off.
To operate the light function
•Press the Light Control to turn lights on and off.

8
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface
of the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of
the stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in
contact with stainless steel for extended periods. Many of these compounds contain chemicals,
which may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
To Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

9
SPECIFICATIONS
MODEL
/
SIZE
RAX9430SQB-1 (30”) ; RAX9436SQB-1 (36”)
COLOR
18-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
300W / 2.5A
NUMBER OF
BLOWER
1
DESIGN
Seamless / Satin Finish
BLOWER
TYPE
Double Horizontal Squirrel Cage
EXHAUST
Top –
6"Round
CONTROLS
Mechanical Push Button
LIGHTS
3-watt LED light x 2
HOOD DIMENSION
(W x D x H) (RAX9430SQB-1) 29-3/4” x 20-1/2” x 12-3/16”
(RAX9436SQB-1) 35-1/4” x 20-1/2” x 12-3/16”
OPTIONAL ACCESSORIES
(W x D x H) 1) 30
"
Stainless Steel Back Panel
(SSP30) 30"x 1/10"x 32"
2) 36"Stainless Steel Back Panel
(SSP36) 36"x 1/10"x 32"
3) 1-Piece Inner Extension Duct Cover
(RA0930DC) 10-5/8” x 7-7/8” x 29-7/8”
4) 1-Piece Inner Entension Duct Cover
(RA0946DC) 10-5/8” x 7-7/8” x 46-7/8”
WEIGHT (lbs) Net Gross
RAX9430SQB-1 (30”) 34.4 45
RAX9436SQB-1 (36”)
SPEED
QuietMode™ L H
Air Capacity (CFM)
280 450 680
Sone* (dB)
1.0 2.2 5.0
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

10
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
MODEL NO.:
RA
X
9
430SQB
-
1 (30”) / RAX94
36SQB
-
1 (36”)

11

12
PARTS LIST
MODEL NO.:
RA
X
94
30SQB
-
1 (30”)
RAX9436SQB-1 (36”)
NO.
DESCRIPTION
MODEL /SIZE
PART NO.
1
Duct Cover Mounting Bracket L1-0203-0092
2
Duct Cover (Inner and Outer) RA092DC-1 B102-00920
3
6” Round Plastic Collar L1-0505-0002
4
Hood Mounting Bracket L1-0201-00920
5
LED Light (3W) L1-0403-0301
6
Control Unit L1-0405-0301
7
Blower System L1-0302-0120-804S-BR
8
LED Light Driver L1-0402-D001
9
Capacitor L1-0401-0120-04-BR
10
Baffle Filter L1-0214-0122

13
CIRCUIT DIAGRAM
MODEL NO.:
RA
X
9430SQB
-
1 (30”) / RA
X
9436SQB
-
1 (36”)

14
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on. Make sure the circuit breaker and the unit’s
power is ON. Use a voltage meter to check the
power supply.
The wire connection is not secure. Check and tighten wire connection.
The control panel is defective. Replace the control panel.
Lights are
working, but
motor(s) is not.
The motor(s) is defective. Replace the motor.
The capacitor(s) is defective. Replace capacitor(s).
The control panel is defective. Replace the control panel.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage and air chamber.
The turbine impeller/squirrel cage is
not balanced. Replace the turbine impeller/squirrel cage.
Hood is not secured in place. Check the installation of hood, tighten the
mounting bracket.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective.
Replace LED light fixture(s)
The light wiring(s) is loose.
Check wire continuity from Control Panel to LED Driver to LED light fixture(s).
The control panel or LED light driver is
defective.
Replace the control panel or LED light driver.
The range
hood is not
venting out
correctly.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the range hoods
and cook top to 26” to 30”. For Island range
hood, the clearance between the range hoods
and cook top is 30” to 36”.
There is no make-up air inside the
house. Open the window to enhance the performance of the range hood by creating a sufficient make-
up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size. Change the ducting according to the manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed. Check the pipe installation.
The damper is not properly installed or
is missing from the installation. Check the damper installation.
The damper is not installed. Installing the damper will help eliminate air
backflow.

15
WARRANTY
WARRANTY CERTIFICATE
KOBE Range Hoods (referred to herein as “we”or “us”) warrants to the original purchaser
(referred to herein as “you” or “your”) all products manufactured or supplied by us to be free
from defect in workmanship and materials as follows:
TWO-YEAR LIMITED WARRANTY FOR PARTS AND LABOR ON KOBE PREMIUM
SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will, at
our sole discretion, choose to repair or replace the product free of charge that failed due to
manufacturing defects.
It is your sole responsibility to ensure the product is readily accessible for the service
technician to perform repairs. The service technician will not, under any circumstance,
remove, alter or modify any fixture built around and/or connected to the product to gain
access to perform repairs.
During the two-year Limited Warranty period, additional charges may apply which include but
are not limited to:
•Service technician travel charges if the requested service location is 30-miles out of
KOBE’s authorized service area
•Parts shipping expenses
•Un-installation of defective product and Installation of replacement product
ONE-YEAR LIMITED WARRANTY FOR PARTS ON KOBE BRILLIA SERIES:
For one year from the date of your original invoice from a KOBE authorized dealer, we will
provide, free of charge, parts to replace those that failed due to manufacturing defects. It is our
sole discretion to choose to repair or replace defective parts. It is your sole responsibility for all
labor costs associated with this warranty.
Warranty Exclusions:
This warranty does not cover, including but not limited to the following:
a. Improper installation.
b. Any repair, alteration, modification not authorized by KOBE.
c. Duct alteration, modification and connection.
d. Incorrect electric current, voltage or wiring.
e. Normal maintenance and service required for the product.
f. Consumable parts such as light bulbs and carbon filters.
g. Improper usage of the product that it is not intended for, such as commercial use,
outdoor use and multi-family use.
h. Normal wear and tear.
i. Chips, scratches or dents by abuse or misuse of the product.
j. Damages caused by accident, fire, flood and other Acts of God.
k. Expenses incurred for service located outside of the designated service area.
l. Purchases from unauthorized dealers.
m. Removal fees of defective product and Installation fees associated with replacement
product.

16
If we determine that the warranty exclusions listed above apply or if you fail to provide all
necessary documentation for warranty service, you will be responsible for all expenses
associated with the requested service, including parts, labor, shipping, travelling and any other
expense related to the service request.
To qualify for warranty service, you must:
1. Have the ORIGINAL proof of purchase
2. Be the ORIGINAL purchaser of the product
3. Have the model number
4. Have the serial number
5. Have a description of the nature of any defect in the product or part
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT THE KOBE RANGE HOODS
SERVICE CENTER:
KOBE SERVICE CENTER
Tel: [phone]-KOBE (5623)
E-mail: [e-mail]

17
PRODUCT REGISTRATION
Fill in the blanks and keep this paper with the original invoice in a
safe place for future service purpose.
1. Date of purchase :
2. Model No. :
3. Serial No. :
For warranty service or spare parts purchase contact:
KOBE Service Center
Toll Free: 1-855-800-KOBE (5623)
Email: [e-mail]
To report a problem, please contact:
Toll Free: 1-877-BUY-KOBE (289-5623)
Email: [e-mail]
For product information contact:
Toll free: 1-877-BUY-KOBE (289-5623)
Email: [e-mail]
Your notes: