KOBE INX2930SQBF-500-1 Troubleshooting guide

KOBE Range Hoods
Brillia Series
INX29 SQBF-500-1 Series
Model No.: INX2930SQBF-500-1 (30”)
INX2936SQBF-500-1 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/ electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, email [email protected].
IMPORTANT
READ THIS FIRST
NO RETURN, NO REFUND, NO EXCHANGE IF:
1.PRODUCT HAS BEEN INSTALLED
2.KNOCK-OUT HOLES HAVE BEEN
PUNCTURED
3.MISSING ORIGINAL PACKAGING
MATERIAL AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.....................................................................................1
COMPONENTS OF PACKAGE..................................................................................................3
INSTALLATION ..........................................................................................................................4
OPERATING INSTRUCTIONS...................................................................................................7
MAINTENANCE..........................................................................................................................8
SPECIFICATIONS......................................................................................................................9
MEASUREMENTS & DIAGRAMS.............................................................................................10
PARTS LIST.............................................................................................................................11
CIRCUIT DIAGRAM..................................................................................................................13
TROUBLE SHOOTING.............................................................................................................14
WARRANTY.............................................................................................................................15
WARRANTY INFORMATION FORM........................................................................................17
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL WIRING MUST BE DONE BY A PROFESSIONAL AND IN
ACCORDANCE WITH NATIONAL AND LOCAL ELECTRICAL CODES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease-laden surfaces frequently. To reduce the risk of fire and to disperse properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces
or garages.
NOTE - This warranty is invalid without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames do not
go out immediately, EVACUATE THE AREA AND CALL THE FIRE DEPARTMENT or 911.
NEVER PICK UP A BURNING PAN – You May Get Burned.
DO NOT USE WATER, including wet dishcloths or towels – a violent steam blast will result.
Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to DO If You Smell Gas
Extinguish any open flame.
Do not try to turn on the lights or any type of appliance.
Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1. For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2. To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion
and exhausting of gases through the flue (chimney) to prevent back drafting.
3. Follow the heating equipment manufacturer’s guideline and safety standards such as thosepublished
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4. Turning any switch on may cause ignition or an explosion.
5. Due to the size and weight of this hood, two people installation is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or
death. Disconnect appliance from electric power before servicing.
If equipped, the fluorescent light bulb contains small amounts of
mercury, which must be recycled or disposed of according to Local,
State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter – 2pcs for 30”
– 3pcs for 36”
{E} Aluminum Filter – 2pcs for 30”
– 3pcs for 36”
{F} Screws
{G} Flapper (2 pcs)
{A}
{B} {C}
{D} {E}
{F} {G}
- FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com.
Size: 4 x 35 mm
QTY: 12
Baffle Filter
*Installed by default Aluminum Mesh Filter
*Extra filters
*Pre-installed

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches).
- FOR BUILT-IN / INSERT -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36”)
C = Height of Counter Top to Wood Frame
Bottom (Recommended 26” to 30”)
D = Height of Wood Frame
SAFETY WARNING
HOOD MAY HAVE SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF REMOVING
ANY PARTS FOR INSTALLING, CLEANING, OR SERVICING.
BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR. USING HAND TOOLS IS RECOMMENDED. DO NOT OVER TIGHTEN SCREWS.
MAKE SURE TO PREVENT ANY DEBRIS FROM ENTERING THE VENT OPENING TO
AVOID DAMAGE OR MALFUNCTION.
INSERT INSTALLATION
Before Installation
1. Read any provided document(s).
2. Test the range hood by temporarily connecting it to an outlet and turning the fan and lights ON.
3. If you run into any problems, contact KOBE Range Hoods.
Venting Requirements
4. This range hood has a top 6” Round exhaust (default).
5. Decide the location of the venting pipe from the hood to the outside. A straight, short vent run will
allow the hood to perform more efficiently. Try to avoid elbows, transitions, and long run as much
as possible as this may reduce the performance of the hood. Make sure that the duct work leads
to the outside.

5
6. It is recommended to use metal/aluminum duct/pipe with a uniform size (ex. 6” round pipe from
range hood to the outside.)
7. If an elbow is necessary, a minimum of 12” straight run is necessary before the elbow.
Clearance
8. Clearance is the distance between the cooktop and the bottom of the range hood. The
recommended minimum clearance for this model is 26” and the maximum clearance is 30”.
9. It is important to install the hood at the recommended clearance. Installing too low could result in
damage and/or fire hazard while installing too high may result in reduced performance and
efficiency.
Hood Installation
10. The hood has to be installed inside the cabinet. It is
recommended to install a front and rear stud support.
Refer to Figure 1. The stud supports are located 1-1/2”
from the rear and 2” from the front.
11. Determine and mark the centerlines on the base of the
wood frame where the insert will be installed.
12. Determine and make all necessary cuts in the wall or
ceiling for the ductwork. Note: Install the duct work before
installing the insert.
13. Cut out the opening where the insert will be installed.
Refer to Figure 2. Refer to page 10.
14. Slide the hood to the opening.
15. Locate the screw holes (4) on each side of the insert.
Adjust the level of the hood casing support according to
the thickness of the base.
16. Secure the hood using the screw holes that are located at
the front and back of the unit (screws provided). Refer to
Figure 3.
17. Make sure the hood casing support is secure before
releasing.
Ductwork
18. Attach the vent adapter to the exhaust opening using the
4 x 8 mm screws.
19. Connect the pipe to the vent adapter and seal the joint with
duct tape. Make sure it is completely air tight.
Electrical Wire
20. Connect the range hood to an outlet.
21. If hardwired is desired, cut off the plug and connect three
wires (black, white, green) to the outlet wires and cap with
wire connectors. Connect the wires according to color (ex:
black to black).
Figure 1
Figure 2
Figure 3

6
Finish
22. Remove any protective film from the hood.
23. Before using, make sure that any accessories such as baffle filters are properly installed where
applicable.
24. Test the range hood to see if it is working properly.
THIS RANGE HOOD MUST BE PROPERLY GROUNDED. MAKE SURE THIS IS DONE BY A
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER FROM BEING SWITCHED ON ACCIDENTALLY.

7
OPERATING INSTRUCTIONS
3-Speed Mechanical Control
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while
cooking. Adjust speed as needed.
Button Control
OFF = Turns the range hood OFF.
Q = Lowest fan speed (QuietMode™)
L = Middle fan speed (Low)
H = Highest fan speed (High)
= Turns the lights ON/OFF
Power Control
To turn the hood off, press the OFF button once while it is ON.
Speed Control
Press the speed buttons (Q, L and H) to increase/decrease the fan speed level.
Light Control
Press the light button to turn ON/OFF the lights

8
MAINTENANCE
For optimal performance, clean the range hood surface and filters regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
***Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks smudged (stainless steel hood), use a stainless steel cleaner to clean the surface
of the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of
the stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use a soft towel to wipe off the cleaning solution, gentlyrub off any stubborn sports.
Use a dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals which
may be harmful to the hood. Wipe off cleaning solution using a soft towel moistened with water
and wipe dry with a clean lint-free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and the oil tunnel. Note: Not all models have spacers or an
oil tunnel.
2. Using a sponge, wash them with warm soapy water. Dry them completely before putting them
back into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe)
For Aluminum Filter models only: to Clean Aluminum Filter
CAUTION: CLEAN FILTER PERIODICALLY.
1. Remove aluminum filters.
2. Using a sponge, wash them with warm soapy water. Dry them completely before putting them
back into place.

9
SPECIFICATIONS
MODEL / SIZE
INX2930SQBF-500-1 (30”)
INX2936SQBF-500-1 (36”)
COLOR
20-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
240W / 2.0A
NUMBER OF BLOWER
S
1
DESIGN
Seamless / Satin Finish
BLOWER TYPE
Single Horizontal Squirrel Cage
EXHAUST
Top 6” Round
CONTROLS
Mechanical Push Button
LIGHTS
3-watt LED Lights x 2
HOOD DIMENSION
(W x D x H)
INX2930SQBF
-
500
-
1
27-3/4” x 11-1/2” x 11”
INX2936SQBF-500-1 35-7/16” x 11-1/2” x 11”
OPTIONAL ACCESSORIES
(W x D x H)
1)
30” Stainless Steel Back Panel
SSP30: 30” x 1/10” x 32”
2) 36” Stainless Steel Back Panel
SSP36: 36” x 1/10” x 32”
HOOD WEIGHT (
lbs)
Net Gross
INX2930SQBF-500-1 (30”) 25.0 lbs 30.0 lbs
INX2936SQBF-500-1 (36”) 27.0 lbs 34.0 lbs
SPEED
QuietMode™ Low High
Air Capacity (cfm)
157 277 550
Sone
(dB)
*
2.0 (61) 4.5 (71) 7.0 (78)
* One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

10
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
MODEL NO.: INX2930SQBF-500-1 (30”)
INX2936SQBF-500-1 (36”)

11
PARTS LIST
MODEL NO.:
INX2930SQBF
-
500
-
1 (30”)
INX2936SQBF-500-1 (36”)
NO. DESCRIPTION MODEL / SIZE PART NO.
1 6” Exhaust Vent 02-003
2 LED Light Driver 02-001
3 Capacitor (12uF, 250 VAC) 02-004
4 LED Lights (3W) x 2 02-005
5 Control Switch 02-006
6 Blower System 02-012
7 Aluminum Filter 02-010
8 Baffle Filter 02-011

12
MODEL NO.:
INX2930SQBF
-
500
-
1 (30”)
INX2936SQBF-500-1 (36”)

13
CIRCUIT DIAGRAM
MODEL NO.:
INX2930SQBF
-
500
-
1 (30”)
INX2936SQBF-500-1 (36”)

14
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on. Make sure the circuit breaker and the
unit’s power is ON. Use a voltage meter to
check the power supply.
The wire connection is not secure. Check and tighten wire connection.
The control panel and processor
board wiring are disconnected. Check wire continuity from control panel to processor board.
The control panel and processor
board is defective. Replace the control panel or processor board.
Lights are
working, but
motor(s) is not.
The motor is defective. Replace the motor.
The capacitor(s) is defective. Replace capacitor(s).
The control panel or processor board
is defective. Replace the control panel or processor board.
The range hood
is vibrating. The blower system is not secure. Tighten the turbine impeller/squirrel cage and air chamber.
The turbine impeller/squirrel cage is
not balanced. Replace the turbine impeller/squirrel cage.
Hood is not secured in place. Check the installation of hood, tighten the
mounting bracket.
The motor is
working, but the
lights are not
working.
LED driver is defective. Replace LED Driver.
LED light fixture(s) is defective. Replace LED light fixture(s).
The light wiring is loose. Check wire continuity from processor
board to light transformer to LED light
fixture(s).
The control panel or processor board
is defective. Replace the control panel or processor board.
The range hood
is not venting
out correctly.
The range hood is installed outside
of the manufacture recommended
clearance
Adjust the clearance between the range
hood and cook top to 36” to 30” For island
range hood, the clearance between the
range hood and cook top is 30” to 36”
There is no make-up air inside the
house. Open the window to enhance the performance of the range hood by creating
a sufficient make-up air.
Obstacle blocking the pipe work. Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size. Change the ducting according to the manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed. Check the pipe from installation.
The damper is not properly installed
or is missing from the installation. Check the damper installation.
The damper is not installed. Installing the damper will help eliminate air
backflow.

15
WARRANTY
WARRANTY CERTIFICATE
In order to obtain warranty service, you must provide proof of original purchase from a
KOBE authorized Dealer. Please keep a copy of your original invoice as proof of
purchase.
ONE-YEAR LIMITED LABOR WARRANTY ON KOBE BRILLIA SERIES:
For one year from the date of your original invoice from a KOBE authorized dealer, we will repair
any parts or components free of charge that failed due to manufacturing defects. KOBE reserves
the right to replace, rather than repair the product free of charge at our sole discretion.
It is your sole responsibility to ensure the product is readily accessible for the service technician
to perform repairs. The service technician will not, under any circumstance, remove, alter
or modify any fixture built around and/or connected to the product to gain access to
perform repairs.
TWO-YEAR LIMITED PARTS WARRANTY ON KOBE BRILLIA SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will
provide non-consumable replacement parts or components free of charge that failed due to
manufacturing defects. Consumable parts such as light bulbs, filters, fuses, and oil cups are not
covered by this warranty.
WHAT IS COVERED:
This warranty is valid in the United States and Canada. It is non-transferable and applies only
to the original purchaser and does not extend to any subsequent owners of this product. In
Hawaii, Alaska, and Canada, this warranty is limited. There may be additional shipping charges
for parts and service technician travel costs in remote areas or locations 30 miles outside of
KOBE authorized service areas.
WHAT IS NOT COVERED:
1. Normal wear and tear, regular service and maintenance required for the product.
2. Consumable parts such as light bulbs, filters, fuses, and oil cups.
3. Chips, scratches, or dents due to abuse or misuse of the product, use of corrosive and
abrasive cleaning products.
4. Damages caused by accident, fire, flood and other Acts of God.
5. Services in remote areas or locations 30 miles outside of KOBE authorized service areas.
6. Labor cost incurred in connection with the removal of range hood, and installation of
replacement range hood, nor does it cover any other contingent expenses.
7. Scratches inside the hood, back of the baffle filter, and inside the duct cover.

16
THIS WARRANTY WILL BE VOIDED BY:
1. Improper installation and failure to follow installation instructions.
2. Any repair, alteration, modification not authorized by KOBE.
3. Duct alteration, modification and connection.
4. Incorrect electric current, voltage or wiring.
5. Improper usage of the product such as commercial, outdoor or other usage other than
residential indoor usage.
6. Purchasing this product from an unauthorized KOBE dealer.
7. Damaging the product due to negligence, misuse, abuse, or accident.
If we determine that the warranty exclusions listed above applies or if you fail to provide all
necessary documentation for warranty service, you will be responsible for all expenses
associated with the requested service, including parts, labor, shipping, traveling, and any other
expense related to the service request.
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT KOBE RANGE HOODS
SERVICE CENTER:
From the 48 contiguous states:
Email (best): [e-mail]
Phone: [phone]
Toll Free: 1-877-BUY-KOBE (289-5623)
From Alaska, Hawaii, and Canada:
Email (best): [e-mail]
Phone: [phone]

17
WARRANTY INFORMATION FORM
Fill in the blanks and keep this paper with the original invoice in a
safe place for future service purpose.
1. Date of purchase
: _______________________________
2. Model No. :_______________________________
3. Serial No. :_______________________________
For warranty service or spare parts purchase in US, contact:
KOBE Service Center
Email (best): [e-mail]
Phone: [phone]
Toll Free: 1-877-BUY-KOBE (289-5623)
For warranty service or spare parts purchase in Canada, contact:
Email (best): [e-mail]
Phone: [phone]