KOBE CHX2030SQB-1 Troubleshooting guide

KOBE Range Hoods
Brillia Series
Model No. CHX2030SQB-1 (30”)
CHX2036SQB-1 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[email protected] .
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3.MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS................................................................................................... 9
MAINTENANCE........................................................................................................................10
SPECIFICATIONS....................................................................................................................11
MEASUREMENTS & DIAGRAMS.............................................................................................12
PARTS LIST..............................................................................................................................13
CIRCUIT DIAGRAM..................................................................................................................15
TROUBLE SHOOTING.............................................................................................................16
WARRANTY .............................................................................................................................17
WARRANTY INFORMATION FORM.........................................................................................19
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W I RI NG MUST B E DO NE BY A PROFESSI O NAL AN D I N
AC CO RD AN CE W I T H NAT I O N AL A ND LOCAL ELE C T RI CAL CO DES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
authorized agents. Any repair carried out without the supervision of
KOBE authorized agents will automatically void the warranty.
- KOBE will not be held responsible for any damages to personal property
or real estate or any bodily injuries whether caused directly or indirectly
by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIALAWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREAAND CALL THE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
Range Hood Box
{A} Brillia Range Hood – 1
{B} Warranty Registration Card – 1
{C} Quick Reference Guide
{D} Baffle Filters – 2 (30” hood)
– 3 (36” hood)
{E} 6” Round Plastic Collar – 1
{F} Stainless Steel Spacer – 2 (30” hood only)
{A} {B} {C}
{D} {E} {F}
Optional (Sold Separately)
{G} 3-1/4” x 10” Exhaust – 1
{H} Top Vent Cover – 1
{G} {H}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
Knobs attached
to baffle filter
Spacer attached
to hood (30” only)

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches.)
- FOR UNDER THE CABINET -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top
to Hood Bottom (Minimum
26"to 30")
D = Height of Hood
E = Height of the Cabinet

5
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR.
Installation Contents
UNDER THE CABINET 6

6
UNDER CABINET INSTALLATION
Preparation before Installation
NOTE: TO AVOID DAMAGE TO YOUR HOOD, PREVENT
DEBRIS FROM ENTERING THE VENT OPENING.
- Decide the location of the venting pipe from the
hood to the outside. Refer to Figure 1.
- A straight, short vent run will allow the hood to
perform more efficiently.
- Try to avoid as many transitions, elbows, and long
run as possible. This may reduce the performance
of the hood.
- Temporarily wire the hood to test for proper
operation before installing. If the hood does not
operate, check the circuit breaker or house fuse.
If the hood is still not working, disconnect power
supply and check the continuity of all wire
connections.
- Peel protective film off the hood (if any).
- Use duct tape to seal joints between pipe sections.
- For installing under the cabinet with recessed
bottom, attach 4-inch wide wood filler strips (not
included) on each side. ( Figure 2)
- Using reference on Page 12-13 to measure and
create access opening for electrical wires and
exhaust under the cabinet.
Vent option installation
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE TO
THE HOOD.
1. Choose the require vent option. Some installation
screws are already pre-attached to hood.
2. For 6” Round vent installation only:
-The 6” exhaust is already attached. (Figure 3)
Align and secure the 6” Round Plastic Collar {E}
to two screws on hood.
3. For Top 3-1/4” x 10” vent installation only:
-Remove attached 6” exhaust and discard. (Figure
3) Keep 13 screws to install 3-14” x 10” exhaust
& vent cover.
-Align and secure Top Vent Cover {H} and 3-1/4”
x 10” Exhaust {G} using 14 screws (13 screws
taken from 6” exhaust. (Figure 4)
4. For Rear 3-1/4” x 10” vent installation only:
- Remove attached 6” exhaust and discard. (Figure
3) Keep 13 screws to install vent covers.
- Remove duct knockout from back of the hood and
discard. (Figure 5) Unscrew 3-1/4” x 10” Vent
Cover from rear exhaust (located inside hood);
keep screws to install 3-1/4” x 10” exhaust.
Figure 1
Figure 2
Figure 3
Figure 4

7
- Align and secure Top Vent Cover {H} and 3-1/4”
x 10” Vent Cover (removed from rear exhaust)
using 14 screws (13 screws taken from 6”
exhaust. (Figure 5)
- Attach the 3-1/4” x 10” Exhaust {G} to rear
exhaust (located inside hood) using 10 screws
taken from rear vent cover. (Figure 6)
Hood Installation
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power in
an electric range at the main electrical box. SHUT
OFF THE GAS BEFORE MOVING A GAS RANGE.
And use a protective covering to protect cooktop
and/or countertop from damage.
5. Remove the baffle filters/stainless steel spacers if
necessary; arrange the electrical wires to run
through the 1” diameter hole on the top or the rear
of the hood.
6. Using references on Table 1 andmeasurements on
page 12-13, center the hood in place beneath the
cabinet and flush with the front of the cabinet.
7. Draw electrical wires through cabinet access
opening.
8. Use electrical drill to remove the knockout holes on
top of the range hood.
9. Place screw (not provided) into the exact center of
each knockout hole. Make sure all screws are in
place before tightening screws.
CAUTION : MAKE SURE THE HOOD IS
SECURE BEFORE RELEASING.
Wiring to Power Supply
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power in
an electric range at the main electrical box. SHUT
OFF THE GAS BEFORE MOVING A GAS RANGE.
RISK OF ELECTRICAL SHOCK.
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH
ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER
FROM BEING SWITCHED ON ACCIDENTALLY.
- If hood is operating normally, connect three wires
(black, white and green) to house wires and cap
with wire connectors.
- Store wires in the wiring box.
Figure 5
Figure 6

8
Ductwork Installation
10. Use steel pipe to connect the exhaust on the hood
to the ductwork. Use duct tape to make all joints
secure and air tight.
Final Installation
11. Turn power ON in control panel. Check all lights
and fan operation.
12. Make sure to leave this manual for the homeowner.

9
OPERATING INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while cooking. Adjust
speed as needed.
To operate the fan function
•Press button to choose from speed.
oQ = QuietMode™ speed
oL = Low speed
oH = High speed
•Press “OFF” to turn fan off.
To operate the light function
•Press the Light Control to turn lights on and off.

10
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of
the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of the
stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allowsalt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

11
SPECIFICATIONS
MODEL
/
SIZE
CHX2030SQB-1 (30”)
CHX2036SQB-1 (36”)
COLOR
20-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
232W / 2.21A
NUMBER OF
BLOWER
2
DESIGN
Seamless / Satin Finish
BLOWER
TYPE
Twin Vertical Turbine Impeller
EXHAUST
Top –
6"Round
3-1/4"x 10"Rectangular (Option)
Rear –
3-1/4"x 10"Rectangular (Option)
CONTROLS
Mechanical Push Button
LIGHTS
3-watt LED light x 2
HOOD DIMENSION
(W x D x H)
(CHX2030SQB-1) 29-3/4” x 22” x 6”
(CHX2036SQB-1) 35-3/4” x 22” x 6”
OPTIONAL ACCESSORIES
(W x D x H) 1) 30
"
Stainless Steel Back Panel
(SSP30) 30"x 1/10"x 32"
2) 36"Stainless Steel Back Panel
(SSP36) 36"x 1/10"x 32"
WEIGHT (lbs) Net Gross
CHX2030SQB-1 (30”) 35.5 42.0
CHX2036SQB-1 (36”) 40.0 46.5
SPEED
QuietMode™ L H
Air Capacity (cfm)
300 510 680
Sone*
(dB)
1.0 3.0 5.0
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

12
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
MODEL NO.:
CH
X
2
0
30SQB
-
1
(30”)
CHX2036SQB-1 (36”)
-FOR UNDER THE CABINET-
30" = Knockout Holes "A"
36” = Knockout Holes "B"

13
PARTS LIST
MODEL NO.:
CH
X
2
0
30SQB
-
1
(30”)
CHX2036SQB-1 (36”)
NO. DESCRIPTION MODEL /SIZE PART NO.
1 6”Exhaust Plate L1-0241-0001A
2 6”Round Plastic Exhaust L1-0505-0003
3 Hood Casing CHX2030SQB-1 10-2030B
CHX2036SQB-1 10-2036B
4 LED Light Support CHX2030SQB-1 B101-2030B-06
CHX2036SQB-1 B101-2036B-06
5 LED Light (3W) L1-0403-0301
6 Control Switch L1-0405-0301
7 Capacitor Support L1-0201-1630
8 LED Light Driver L1-0402-D001
9 Capacitor x 1PCS L1-0401-0120-03
10
A
B
Air Chamber L1-0101-1630A
Air Chamber (Top) L1-0102-1630
Air Chamber (Side) L1-0103-1630
11 Motor (B) L1-0301-0120-102B
12 Motor (A) L1-0301-0120-102A
13 Turbine Impeller (B) L1-0251-0747-B
14 Turbine Impeller (A) L1-0251-0747-A
15 Plastic Oil Tunnel L1-0502-0102
16 Safety Screen L1-0602-0101
17 Safety Screen Screws L1-0705-0001
18 Stainless Steel Spacer{2-13/16”(71)x14-3/4”(375)} CHX2030SQB-1 B101-2230-15
19 Baffle Filter L1-0214-0122

14

15
CIRCUIT DIAGRAM
MODEL NO.:
CH
X
2
0
30SQB
-
1
(30”)
CHX2036SQB-1 (36”)

16
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on. Make sure the circuit breaker and the unit’s
power is ON. Use a voltage meter to check the
power supply.
The wire connection is not secure. Check and tighten wire connection.
The control panel is defective. Replace the control panel.
Lights are
working, but
motor(s) is not.
The motor(s) is defective. Replace the motor.
The capacitor(s) is defective. Replace capacitor(s).
The control panel is defective. Replace the control panel.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage and air chamber.
The turbine impeller/squirrel cage is
not balanced. Replace the turbine impeller/squirrel cage.
Hood is not secured in place. Check the installation of hood, tighten the
mounting bracket.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective.
Replace LED light fixture(s)
The light wiring(s) is loose.
Check wire continuity from Control Panel to LED Driver to LED light fixture(s).
The control panel is defective.
Replace the control panel.
The range
hood is not
venting out
correctly.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the range hoods
and cook top to 26” to 30”. For Island range
hood, the clearance between the range hoods
and cook top is 30” to 36”.
There is no make-up air inside the
house. Open the window to enhance the performance of the range hood by creating a sufficient make-
up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size. Change the ducting according to the manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed. Check the pipe installation.
The damper is not properly installed or
is missing from the installation. Check the damper installation.
The damper is not installed. By installing the damper, it will help to eliminate
air backflow.

17
WARRANTY
WARRANTY CERTIFICATE
KOBE Range Hoods (referred to herein as “we”or “us”) warrants to the original purchaser
(referred to herein as “you” or “your”) all products manufactured or supplied by us to be free from
defect in workmanship and materials as follows:
TWO-YEAR LIMITED WARRANTY FOR PARTS AND LABOR ON KOBE PREMIUM /
BRILLIA SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will, at
our sole discretion, choose to repair or replace the product free of charge that failed due to
manufacturing defects.
It is your sole responsibility to ensure the product is readily accessible for the service technician
to perform repairs. The service technician will not, under any circumstance, remove, alter
or modify any fixture built around and/or connected to the product to gain access to
perform repairs.
During the two-year Limited Warranty period, additional charges may apply which include but
are not limited to:
•Service technician travel charges if the requested service location is 30-miles out of
KOBE’s authorized service area
•Parts shipping expenses
•Un-installation of defective product and Installation of replacement product
Warranty Exclusions:
This warranty does not cover, including but not limited to the following:
a. Improper installation.
b. Any repair, alteration, modification not authorized by KOBE.
c. Duct alteration, modification and connection.
d. Incorrect electric current, voltage or wiring.
e. Normal maintenance and service required for the product.
f. Consumable parts such as light bulbs and carbon filters.
g. Improper usage of the product that it is not intended for, such as commercial use, outdoor
use and multi-family use.
h. Normal wear and tear.
i. Chips, scratches or dents by abuse or misuse of the product.
j. Damages caused by accident, fire, flood and other Acts of God.
k. Expenses incurred for service located outside of the designated service area.
l. Purchases from unauthorized dealers.
m. Removal fees of defective product and Installation fees associated with replacement
product.