KONEXIAL MY20 Release note

DRIVER’S ELD MANUAL
FOR COMPLETE TRAINING, VISIT OUR DRIVER RESOURCE CENTER
www.konexial.com/training

TIPS
Only use 1 ELD per truck. Always leave the
ELD plugged in. If you need to move an ELD,
notifiy My20 support before moving.
1
Check for a GREEN light on the ELD. Do
not remove the ELD from the ECM port.
2
Your My20 ELD app must be connected to the ELD to be
compliant. Verify it is connected on the ELD status page.
Menu >> Settings >> ELD Status
3
Make sure you are logged into the My20 app & connected to the
ELD device before you start your engine or turn off your engine. This
data has to be tracked, otherwise’ it will come back later for you to
accept as Unidentified Non-Driving Records (UDRs).
4
In On Duty status make sure you are connected to the ELD before
and after you drive to do your Pre-trip and Post-trip each day. This
is required and it will make sure all your records are current before
you start driving that day and at the end of the day.
5
If the pre-trip button is grayed out, the truck has already been
moved or the pre-trip inspection has been completed. You can
delete the trip and create another to complete a pre-trip inspec-
tion. If the post-trip button is grayed out, the post-trip inspection
has already been completed.
6
The My20 app must be kept visible on the front of your phone or
tablet. Otherwise, your phone may cause the app to “hibernate”
and your Bluetooth connection may be lost.
7
If your mechanic does not have an ELD subscription, remove the
ELD from the truck while he/she completes their work. The next
time you connect, you will annotate the milage difference.
8
Drivers should certify their RODS as correct and accurate by signing
their logs on the SIGN screen in the app at the end of every shift.
9
My20 Tower subscription includes IFTA. IFTA reports will not be
complete or accurate if the miles and location are not recorded
accurately. Remember to upload your fuel receipts either
individually or with .csv file upload.
10

04
INTRODUCTION
05
HARDWARE
06
INSTALLATION
11
APP OPERATION
MAIN MENU & SETTINGS
STEP 1 - DOWNLOAD THE MY20 APP 06
06
07
08
09
STEP 2 - CREATE YOUR ACCOUNT
STEP 3 - INSTALL YOUR ELD
STEP 4 - CONNECT ELD TO THE MY20 APP
STEP 5 - HOW TO UPDATE ELD FIRMWARE
LOGS SCREEN 12
13
14
15
16
17
HOW TO ANNOTATE YOUR LOGS & CREATE TRIPS
HOW TO PRODUCE & TRANSFER HOS*
ELD MALFUNCTION INSTRUCTIONS*
TIME CLOCK & GREAT LOGS
HOS EXCEPTIONS
03
*PER FMSCA MANDATE, DRIVERS ARE REQUIRED TO HAVE THESE
INSTRUCTIONSONBOARD THEIR CMV IN PRINT OR ELECTRONIC FORM.
SPANISH TRAINING RESOURCES AVAILABLE AT WWW.KONEXIAL.COM/TRAINING
18
GOFUEL, DRIVELiFE, & GOLOAD
10
HOW TO UPDATE MY20 ELD APP
19
NOTES

INTRODUCTION
OUR MISSION IS TO HELP DRIVERS
WHAT’S INCLUDED:
WHAT YOU NEED:
Thank you for choosing MY20 - Your Complete ELD Solution. This
compact & easy-to-use device has everything you need for FMCSA
compliance & MUCH more!
We are committed to providing the best solutions and
customer support in the ELD business.
1- MY20 Electronic Logging Device
Cellular tablet or smartphone with
Apple iOS 11.0 (or higher) OR
Android 7.0 (or higher). Verify your operating
system at www.konexial.com/faq
Dash or window mount for your smart
phone or tablet***
MY20 User Manual**
NOTE: Your mobile device must have
INTERNET capability with available data.
Mobile Hotspots are not compatible. Most drivers prefer tablets.
FREE MY20 App Download
Fits 9 Pin (J1939) ECM Port*
*An adapter cable is required for trucks with OBDII or 6 Pin ECM ports, see page 4. **Per FMCSA Mandate:
Beginning on 12/18/2017, a driver using an ELD must have an ELD information packet on-board the commercial
motor vehicle (CMV) containing the following items: 1. A user’s manual describing how to operate the ELD 2. An
instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to
produce and transfer the driver’s HOS records to an authorized safety official; 3. An instruction sheet describing
ELD malfunction reporting requirements and record keeping procedures during ELD malfunctions; and 4. A supply
of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other
related information for a minimum of 8 days. ***Per FMCSA ELD Rule 395.22(g): A portable ELD must be mounted
in a fixed position during CMV operation and visible tothe driver from a normal seated driving position.

05
WHAT TYPE OF ECM PORT DOES YOUR TRUCK HAVE?
HARDWARE
An adapter cable - SOLD SEPARATELY - is required for 6 Pin and
OBDII ECM ports. Adapter cablesmay be purchased at konexial.com
MY20 ELD comes equipped with a
9 Pin ECM connector
If your truck has a 9 Pin ECM Port
No adapter cable is required.
FRONT BACK
9 PIN ECM PORT
If your truck has a 6 Pin ECM Port
A 6 Pin to 9 Pin adapter cable is required
Available for purchase at konexial.com
6 PIN ECM PORT
If your truck has an OBDII ECM Port
An OBDII to 9 Pin adapter cable is required
Available for purchase at konexial.com
OBDII ECM PORT

INSTALLATION
STEP 1: DOWNLOAD THE MY20 APP ON YOUR DEVICE
Go to the App Store or Google Play Store
and search for MY20 ELD by Konexial.
Download the FREE app to your tablet or
smartphone
When prompted, you must allow the app
access to bluetooth, location, and
pictures.
Once you have purchased an ELD
subscription at www.my20eld.com,
follow the instructions sent to you in
your new subscription purchase email.
For fleets of 10 or more trucks, contact
support at 865-888-6920 ext 2 for
time-saving set up.
The Konexial support team will email the
driver his/her username and password for
the app and driver training videos.
Call 865-888-6920 ext. 2 for additional
support.
**Tablets are preferred by most drivers
MY20 supports Apple iOS 11.0 (or higher) OR
Android 7.0 (or higher). Verify compatible
operating systems at www.konexial.com/faq
STEP 2: CREATE YOUR ACCOUNT
06

INSTALLATION
STEP 3: INSTALL YOUR MY20 ELD
YOUR IGNITION MUST BE OFF PRIOR
TO INSTALLING YOUR ELD DEVICE.
To install the MY20 ELD, match up
the 9 pin configuration on the
back of the ELD to your ECM
connector. Take care to line up the
center pin which has a slot like a
key. Most ECM connection ports
are located under the dash or
along the inside ofthe door frame.
If your ECM connector does not look like the diagram above, an
adapter cable is required (see page 4). After installing the MY20 ELD
in your ECM port, rotate the collar ring on the MY20 ELD to the right
until it is fully seated. Installation is complete when you see a pulsing
green light on the edge of your ELD.
9 PIN ECM
CONFIGURATION BACK OF MY20 ELD
SLOTTED KEY PIN
07
ECM
PORT

INSTALLATION
STEP 4: CONNECT YOUR ELD TO THE MY20 APP
TROUBLESHOOTING
TO CONNECT YOUR ELD TO
THE MY20 APP:
ELD STATUS
If your ELD does not connect automatically try
the following:
1.
1.
2.
3.
4.
5.
2.
3.
4.
5.
7.
8.
If your ELD still will not connect or shows NO light or a solid
red light, Call us at 865-888-6920 ext. 2 for assistance.
6.
08
While in your truck, confirm that Bluetooth and
Location Services are enabled on your tablet or
smartphone. Also, verify “Date and Time - set
automatically” is activated on your device.
Open the MY20 app.
Tap ELD STATUS in the upper right corner.
Select your truck number under available devices.
ELD STATUS will change from No ELD connected
to Scanning...Connecting...Connected!
Do you see a pulsing green light on the edge of
the ELD? If not, trying turning your ignition on.
Are Bluetooth and Location Services enabled on
your tablet or smartphone?
Close all other open apps.
Temporarily disable any other Bluetooth
accessories connected to your device.
Log out of the MY20 app and sign back in.
Disconnect and reconnect the MY20 ELD to the
ECM port.
Delete and re-install the MY20 app on your
mobile device.
Power your mobile device off and back on.

INSTALLATION
08
YOU’RE ALMOST DONE!
The last step is updating your ELD’s firmware - This is the operating
system embedded in the MY20 ELD. Periodically, firmware is updated with
enhancements or bug fixes.
NEED HELP?
STEP 5: UPDATE YOUR MY20 ELD DEVICE FIRMWARE
Tap HELP from the main menu on the MY20 app. Here you will find How
to Videos, FAQ’s and more help resources.
Email [e-mail]
Call our support team at 865.888.6920 Ext.2
TO UPDATE THE FIRMWARE ON YOUR MY20 ELD:
NOTE: The update process can take 5 to 15
minutes. Keep the MY20 app open during this
process. Taking a phone call or using other apps
may slow or disrupt the update process.
Continue reading to learn how to operate your MY20 ELD.
With the ELD connected
to your device, tap
1
Tap Settings.
3
Tap ELD update.
4
5UpdateMY20ELD02
YOUR ELD INSTALLATION IS COMPLETE!
2
Disconnect all other bluetooth devices
including headsets, cameras, etc.
Joe Smith
INSTALLATION
09
YOU’RE ALMOST DONE!
The last step is updating your ELD’s firmware - This is the operating
system embedded in the MY20 ELD. Periodically, firmware is updated with
enhancements or bug fixes.
NEED HELP?
STEP 5: UPDATE YOUR MY20 ELD DEVICE FIRMWARE
Tap HELP from the main menu on the MY20 app. Here you will find How
to Videos, FAQ’s and more help resources.
Email [email protected]
Call our support team at 865.888.6920 Ext.2
TO UPDATE THE FIRMWARE ON YOUR MY20 ELD:
NOTE: The update process can take 5 to 15
minutes. Keep the MY20 app open during this
process. Taking a phone call or using other apps
may slow or disrupt the update process.
Continue reading to learn how to operate your MY20 ELD.
With the ELD connected
to your device, tap
1
Tap Settings.
3
Tap ELD update.
4
5UpdateMY20ELD02
YOUR ELD INSTALLATION IS COMPLETE!
2
Disconnect all other bluetooth devices
including headsets, cameras, etc.
Joe Smith
Tap

10
HOW TO UPDATE MY20 APP
APP OPERATION
UPDATE MY20 APP
Uninstall your current MY20
ELD App version.
For iOS users:
Tap & hold down the MY20 App
icon until it shows an “X”
Tap the “X” and it will say
“Cancel” or “Delete”
Choose “Delete”
For Android users:
Tap & hold down the MY20 App
icon until it shows “Uninstall”
Tap “Uninstall”
Go to Google Play Store or Apple
App Store and install the newest
MY20 ELD App version available.
Love the MY20 app?
Give our team, 5 STARS and POSITIVE Review
4.4

MAIN MENU & SETTINGS
APP OPERATION
MAIN MENU
SETTINGS MENU
Tap Daily Log to go to your LOGS screen.
Tap Home to exit the main menu and return to the Logs
screen.
Tap Messages to view dispatcher, broadcast or other
load related messages.
Tap About togo to our website and learn more about Konexial.
Tapping Settings will open a sub-menu with more settings options.
Tap Logout to sign out of the MY20 app.
Tap Carrier to view your carrier info and USDOT#
Tap Account to view account information and reset your
password.
Tap ELD Status to view current GPS and vehicle
information as well as current ELD firmware version.
Tap ELD UPDATE to download the latest firmware to your
ELD. See page 8 for instructions.
Tap Logs to edit cycle, odometer, and restart menu.
Tap Notifications to set HOS violation alert preferences.
Tap Help to access support information on our website, such
as the MY20 user manual (English & Spanish), helpvideos,
TAP THE MAIN MENU ICON IN THE UPPER LEFT
CORNER TO ACCESS THE FOLLOWING OPTIONS:
FAQs, and more!
Joe Smith
11
INSTALLATION
STEP 3: INSTALL YOUR MY20 ELD
YOUR IGNITION MUST BE OFF PRIOR
TO INSTALLING YOUR ELD DEVICE.
To install the MY20 ELD, match up
the 9 pin configuration on the
back of the ELD to your ECM
connector. Take care to line up the
center pin which has a slot like a
key. Most ECM connection ports
are located under the dash or
along the inside ofthe door frame.
If your ECM connector does not look like the diagram above, an
adapter cable is required (see page 4). After installing the MY20 ELD
in your ECM port, rotate the collar ring on the MY20 ELD to the right
until it is fully seated. Installation is complete when you see a pulsing
green light on the face of your ELD.
9 PIN ECM
CONFIGURATION BACK OF MY20 ELD
SLOTTED KEY PIN

12
LOGS SCREEN
APP OPERATION
LOGS SCREEN FUNCTIONS:
The LOGS screen is the default
screen for the MY20 app. Anytime
you log in you will be directed to
this screen.
NOTE: The MY20 ELD automatically changes your duty status to Driving when
your truck moves over 5MPH. You may change your
duty status after your truck is stationary for 1 minute.
Logs for the current day are displayed mid screen with the previous 7 days
listed underneath. Tap the center of the graph to view current day log
details. Tap any date below the graph to view previous day logs.
ELD STATUS is displayed in the
upper right corner. Tap ELD
STATUS to connect or disconnect
your mobile device from the MY20
ELD. For log accuracy, your mobile
device must ALWAYS be
CONNECTED to the MY20 ELD
when you are in your truck. See
page 7 for connecting instructions.
DUTY STATUS is displayed in
the upper left corner. Tap
CURRENT STATUS to view status
options:
On Duty
Off Duty
Sleeper Berth
The grey circle in the top right will
turn orange once all daily data has
been transferred to the Tower.
DO NOT log out until the circle
turns ORANGE. You can tap the
grey circle to upload your data to
the Tower.
& STATUS CHANGE

ELD STATUS is displayed in the
upper right corner. Tap ELD
STATUS to connect or disconnect
your mobile device from the MY20
ELD. For log accuracy, your mobile
device must ALWAYS be
CONNECTED to the MY20 ELD
when you are in your truck. See
page 7 for connecting instructions.
LOGS SCREEN
APP OPERATION
Annotations (notes) can be made to current day logs as well as any of the
previous 7 days shown on the LOGS SCREEN.
HOW TO ANNOTATE YOUR LOGS
13
On the LOGS Screen, tap the day then the graph
of the day you wish to annotate.
Tap + Add Annotation to annotate your logs.
Annotations or Notes may be added to any
time segment on your log and are not bound by
specific transactions.
Enter the start time, end time, location and
note the reason for your annotation. Select
“save” in the upper right corner of the screen.
Once saved, you will see two arrowheads
indicating start and end times connected by a
dashed line on the top of the RODS 24-hour
graph. .
Tap the back arrow in the upper left
and you will see the annotation in white.
HOW TO CREATE A TRIP
All driving activity duration, distance, pre & post DVIR, & document
management is based on the drivers trips created.
Select the TRIPS tab, from the drivers daily log screen.
Select the + sign from the upper right hand corner of
the screen. (you will see a list of your carriers trucks)
Select the truck that you will be driving. (If you are
connected to the ELD, there will be an orange
“currently connected” banner)
You will be brought to the “New Trips” screen. From
here, you will select co-driver (if team driving), enter
trailer numbers, & add shipping document information
(numeric or photo upload option).
Select save, in the upper right hand corner.
You will be presented with pre & post-trip DVIR options

APP OPERATION
*IMPORTANT: Per FMCSA requirements, your RODS logs must be reviewed
and certified (signed) on a daily basis. This information is required as part
of your ELD packet.
HOW TO CERTIFY & TRANSFER YOUR HOS RECORDS
IMPORTANT: The MY20 app saves 8 days of log history. The MY20 TOWER stores records
for 6 months. Per FMCSA regulations, a motor carrier must keep both the ELD RODS data and
a backup copy on a separate device for6months.
1)
EMAIL: Enter an email address and send
your log via email.
FMCSA Upload: Electronically transfers your
logs directly to the FCMSA site. Enter comment
to submit to FMCSA. You will receive
a confirmation message from the FMCSA.
PRINT: Connect your smart phone or tablet
to a wireless printer to print a paper copy of
your log.
2)
Ken Doe
6)
1234568
3214 Tazewell Pike, Knoxville, TN 37918
3)
4)
5)
From the logs screen, tap the RODS graph of the
current days logs. Select the SHARE tab to create
the days RODS pdf.
On the Share tab, select SEND (Android users tap
3 vertical dots) in the upper right corner of the
screen. A drop down box will appear with the
options to transfer your RODS via :
14
Begin on the LOG screen. Tap the center of
the RODS graph of the current day’s log.
Once selected LOGS, TRIPS, SiGN, & SHARE
will appear with the Logs tab selected.
Review the driving , duty, and cycle hours and
change as appropriate.
Add any annotations where appropriate.
Select the trips tab, review the docs for
correct co-driver (if team driving), trailer, and
documents.
Select the sign tab and use your finger or
stylus to sign your signature.
Once completed, select save in the upper
right corner of the screen.
HOW TO TRANSFER RODS

15
APP OPERATION
*IMPORTANT: Per FMCSA requirements, this information is required as
part of your ELD information packet.
Note the malfunction of the ELD and provide written notice of
the malfunction to the motor carrier within 24 hours.
1
2Reconstruct the RODS for the current 24-hour period and the
previous 7 consecutive days, and record the records of the
duty status on graph-grid paper logs that comply with 49 CFR
395.8*, unless the driver already has the records or retrieves
them from the ELD.
3Continue to manually prepare RODS in accordance with 49
CFR 395.8 until the ELD is serviced and back in compliance.
The recording of the driver’s hours of service on a paper log
cannot continue for more than 8 days after the malfunction; a
driver that continues to record his or her hours of service on a
paper log beyond 8 days risks being placed out of service.
PER FMCSA REGULATIONS, IN THE EVENT OF AN
ELD MALFUNCTION, A DRIVER MUST:
ELD MALFUNCTION PROCEDURE INSTRUCTIONS
NOTE: Drivers must notify My20 of
any malfunction of the ELD.
Support can be reached at
865-888-6920 ext 2 or
screen shot can be emailed to
[email protected]

16
APP OPERATION
MY20 TIME CLOCK & GREAT LOGS
OVERVIEW
5 TIPS FOR GREAT LOGS
GREEN LIGHT ON ELD: DO NOT REMOVE FROM PORT
EVERY STOP: YOU MUST CHANGE STATUS
ALWAYS LOOK FOR THE ORANGE CIRCLE BEFORE
DISCONNECTING/LOGGING OUT.
MY20 TIME CLOCK SCREEN
TIMECLOCK FUNCTIONS:
CYCLE: Tap CYCLE to view orchange your cycle type.
The MY20 time clock screen acts as the main
hub for driver information.
CONNECT: This should say CONNECTED at all times
when you are in your truck. Tap CONNECT to reconnect
your device as needed.
EXCEPTION: Tap EXCEPTION to select appropriate
exemption status.
MI/HR: Displays miles & time driven today.
DUTY STATUS: Your current duty status is shown in the
center of the time clock. Tap the center of the clock to
change your duty status.
ELD MUST BE CONNECTED TO APP, VERIFY
EVERYTHING IS CONNECTED ON ELD STATUS PAGE.
TALK WITH KONEXIAL SUPPORT STAFF:
865-888-6920 EXT 2 FOR HELP.
TIME CLOCK: The clocks in the center of the screen
display the time remaining in your 14-hour duty (top),
8-hour mandatory break (center), and 11-hour
driving (bottom) limits.
1
2
3
4
5

17
HOS EXCEPTIONS & BREAKS
APP OPERATION
Tap the time clock icon
Touch exceptions at the
bottom right corner of the
time clock screen.
Choose the exception you
wish to enable.
Touch the toggle switch
and the exception status
will turn orange.
After turning exceptions
on, tap dismiss at the
bottom of the screen to
return to the time clock.
NOTE: All exceptions must be turned on while the truck is in park and NOT in driving status.
On Duty Exceptions: Off Duty Exceptions:
Personal Conveyance
Oil Field & Well-Waiting
Split Sleeper Berth
Yard Moves
Short Haul
Short Haul - Concrete Delivery
16 Hour Rules
Agriculture
Adverse Weather
NOTE: BREAK COMPLETION LINE
A white dashed vertical line on the RODS graph of the Logs
screen will appear when the duty status is changed to either
OFF Duty or SLEEPER to indicate when the 10 hour daily
restart will be completed. Please wait until the orange hori-
zontal duty line crosses the white dashed vertical line to
ensure you get credit for the 10 hour restart.

APP OPERATION
MY20 DRIVE
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18
The DriveLiFE curated content stream brings
encouraging, uplifting, industry specific
news, articles, videos, and images, directly
into your My20 ELD mobile app.
Every day you’ll find resources to help
DriveLiFE spiritually, financially,
environmentally, physically, and socially.
Dynamic Load Matching Engine
GoLoad, The world’s first dynamic load matching
engine will allow carriers to view available loads
based on their HOS data.
Shippers have the ability to find capacity and name
their price.
Loads flow to drivers and dispatchers while drivers
earn more money and reduce empty miles.
SIGN UP TODAY AT konexial.com/goload

INTRODUCTION
Drive LIFE.
NOTES:
My20 ELD Support
email: [email protected]
phone: 865.888.MY20 ext 2
training videos: www.konexial.com/training
My20 Driver ID:
My20 Password :
19

Drive LIFE.
Our philosophy at Konexial can be summed up into two
words...Drive LIFE. We are committed to creating
technology to HELP DRIVERS DRIVELiFE.
KONEXIAL.COM
865.888.MY20
2020 Konexial, Inc. All Rights Reserved.
v2.06.2020