Konica Minolta Bizhub C3350 User manual

User’s Guide: Maintenance/Troubleshooting

[Maintenance/Troubleshooting] Contents-1
Table of contents
1 Cleaning This Machine
1.1 Before getting started .................................................................................................................... 1-2
1.2 Cleaning ........................................................................................................................................... 1-4
1.2.1 Cleaning the outside of this machine..................................................................................................1-4
Control Panel ......................................................................................................................................1-4
Exhaust Air Duct .................................................................................................................................1-4
Outer Covers.......................................................................................................................................1-4
Original Glass......................................................................................................................................1-5
Original Cover Pad..............................................................................................................................1-5
1.2.2 Cleaning the Paper Feed Rollers ........................................................................................................1-5
Cleaning the Paper Feed Rollers of the Manual Feed Tray ................................................................1-5
Cleaning the Paper Feed Unit of Tray 1/2/3 .......................................................................................1-6
Cleaning the Transport Roller of Tray 2/3...........................................................................................1-6
Cleaning the Paper Feed Roller of the ADF ........................................................................................1-7
1.2.3 Cleaning the laser lenses ....................................................................................................................1-8
2 Checking and Replacing Consumables
2.1 Checking the status of consumables............................................................................................ 2-2
Consumables replacement messages................................................................................................2-2
Checking the consumable level ..........................................................................................................2-2
2.2 Replacing consumables ................................................................................................................. 2-3
2.2.1 Replacing a Toner Cartridge...............................................................................................................2-3
Handling a Toner Cartridge.................................................................................................................2-3
Storing Toner Cartridges.....................................................................................................................2-3
Replacement procedure .....................................................................................................................2-4
2.2.2 Replacing an Imaging Unit..................................................................................................................2-6
2.2.3 Replacing a Waste Toner Bottle .......................................................................................................2-12
2.2.4 Replacing the Transfer Roller............................................................................................................2-14
2.2.5 Replacing the Transfer Belt Unit .......................................................................................................2-16
2.2.6 Replacing a Toner Filter ....................................................................................................................2-22
2.2.7 Replacing a Fusing Unit....................................................................................................................2-23
2.2.8 Replacing a Staple Kit SK-602 .........................................................................................................2-27
2.2.9 Replacing a Staple Kit SK-501 .........................................................................................................2-30
3 Clearing Paper Jam and Staple Jam
3.1 To prevent a paper jam .................................................................................................................. 3-2
3.2 When a paper jam has occurred ................................................................................................... 3-3
3.2.1 Paper jam message screen.................................................................................................................3-3
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller ......................................................3-3
Clear procedure ..................................................................................................................................3-4
3.2.3 Clearing a paper jam in Tray 1............................................................................................................3-5
Clear procedure ..................................................................................................................................3-5
3.2.4 Clearing a paper jam in Tray 2/3.........................................................................................................3-7
3.2.5 Clearing a paper jam in the ADF.........................................................................................................3-8
3.2.6 Clearing a paper jam in the Duplex Option.......................................................................................3-10
3.2.7 Clearing a paper jam in the Fusing Unit............................................................................................3-11
Clear procedure ................................................................................................................................3-11
3.2.8 Clearing a paper jam in the Finisher (bizhub C3850FS only) ............................................................3-14
3.3 Troubleshooting for paper jam .................................................................................................... 3-15
3.4 Clearing a staple jam .................................................................................................................... 3-17
3.4.1 Clearing a staple jam in the Staple Kit SK-501.................................................................................3-17

[Maintenance/Troubleshooting] Contents-2
3.4.2 Clearing a staple jam in the Staple Kit SK-602.................................................................................3-19
4 Troubleshooting
4.1 The power is not turned on ............................................................................................................ 4-2
4.2 The Touch Panel is not displayed.................................................................................................. 4-3
4.3 Cannot print..................................................................................................................................... 4-4
4.3.1 Cannot print ........................................................................................................................................4-4
4.3.2 Problems on print quality....................................................................................................................4-7
4.3.3 When the bit count does not match between the server and the client .............................................4-8
4.4 Cannot perform network scanning ............................................................................................. 4-10
4.5 Cannot perform fax/internet fax .................................................................................................. 4-11
4.5.1 Cannot perform Fax TX.....................................................................................................................4-11
4.5.2 Cannot perform Fax RX ....................................................................................................................4-12
4.6 Cannot perform copy.................................................................................................................... 4-13
4.7 Trouble in use of Finisher FS-P03 ............................................................................................... 4-15
4.8 Trouble in use of Finisher (bizhub C3850FS) .............................................................................. 4-16
4.9 Major messages and actions....................................................................................................... 4-17
Warning messages............................................................................................................................4-17
Error messages .................................................................................................................................4-18
Service call........................................................................................................................................4-21
5 Checking Counters
5.1 Checking the counter ..................................................................................................................... 5-2
6Index

1Cleaning This Machine

[Maintenance/Troubleshooting] 1-2
1.1 Before getting started 1
1 Cleaning This Machine
NOTICE
Thoroughly read all the precautions and warning labels, and be sure to follow their instructions. These labels
are provided inside the door of this machine or inside the machine.
1.1 Before getting started
Carefully handle this machine so that you can use it for an extended period of time. A failure caused by in-
correct use or rough handling is not covered by the warranty
If dust or slips of paper are left inside or outside this machine, it may reduce printing quality. We recommend
that you periodically clean this machine. Follow the guideline shown below.
-When cleaning the inside of this machine or clearing a paper jam, exercise care not to touch around the
Fusing Unit because internal components such as the Fusing Unit may be hot.
-Do not place any objects on this machine.
-To clean this machine, use a soft cloth.
-Do not spray detergent directly on the surface of this machine. If detergent gets into this machine
through holes, slots, etc., it may damage internal circuits.
-Do not use abrading or corrosive agents, including solvents such as alcohol, benzene, or thinner, to
clean this machine.
-When using detergent such as neutral detergent, try it on an obscure part of this machine to check its
effectiveness.
-To clean this machine, do not use a sharp or textured object such as a wire, plastic cleaning pad, or
brush.
-When you close the door of this machine, do it carefully. Do not do anything that might make this ma-
chine oscillate.
-Do not cover this machine directly after using it. Turn the power off, then wait until this machine be-
comes cool.
-Do not leave the door of this machine open for a long period of time. Especially, in bright light, Imaging
Unit may be damaged.
-Do not open any door of this machine during printing.
-Do not align sheets of paper at the top of this machine.
-Do not grease or disassemble this machine.
-Do not set this machine on an incline.
-Do not touch the electric wiring, gears, or laser beam unit. Doing so may lead to a machine failure or
reduce printing quality.
-Do not load an excessive number of sheets of paper in the output tray. Doing so may cause a paper
jam or paper curling.
-When moving this machine, at least two people are required to do so. To prevent toner from spilling,
keep this machine horizontal when carrying it.

[Maintenance/Troubleshooting] 1-3
1.1 Before getting started 1
-When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below.
-When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also,
do not hold handles (drawers) of the Paper Feed Unit or Right Door. Doing so may damage the Paper
Feed Unit.
-Before connecting the power cable of this machine to the power outlet, check that internal components
removed at the time of cleaning have been installed to their original positions.
-If your hand is stained by toner, wash it with cool water and neutral detergent.
7WARNING
-Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable.
Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this
machine or an electric shock.
7CAUTION
-If any toner enters your eyes, immediately wash them with cool water, then contact your doctor.
-The Fusing Unit is heated. The temperature of the Fusing Unit slowly reduces (wait for 1 hour).
53 kg
117 lbs
bizhub C3850FS
48 kg
105 lbs
bizhub C3850/bizhub C3350

[Maintenance/Troubleshooting] 1-4
1.2 Cleaning 1
1.2 Cleaning
7WARNING
-Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable.
Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this
machine or an electric shock.
1.2.1 Cleaning the outside of this machine
Control Panel
Exhaust Air Duct
Outer Covers

[Maintenance/Troubleshooting] 1-5
1.2 Cleaning 1
Original Glass
Original Cover Pad
1.2.2 Cleaning the Paper Feed Rollers
If the Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur.
Cleaning the Paper Feed Rollers of the Manual Feed Tray
1Open the Manual Feed Tray.
2Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked.

[Maintenance/Troubleshooting] 1-6
1.2 Cleaning 1
3Wipe off the Paper Feed Rollers with a soft and dry cloth.
4Close the Manual Feed Tray.
Cleaning the Paper Feed Unit of Tray 1/2/3
0Tray 2/3 is available when the optional Paper Feed Unit is installed.
1Open the tray.
2Wipe off the Paper Feed Rollers with a soft and dry cloth.
3Close the Tray.
Cleaning the Transport Roller of Tray 2/3
0Tray 2/3 is available when the optional Paper Feed Unit is installed.
1Open the Right Door of Tray 2/3.
%When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance.

[Maintenance/Troubleshooting] 1-7
1.2 Cleaning 1
2Wipe off the Transport Roller with a soft and dry cloth.
3Close the Right Door of Tray 2/3.
Cleaning the Paper Feed Roller of the ADF
1Open the ADF Cover.
2Wipe off the Paper Feed Roller at the rear side of the cover with a soft and dry cloth.
3Close the ADF Cover.

[Maintenance/Troubleshooting] 1-8
1.2 Cleaning 1
1.2.3 Cleaning the laser lenses
This machine has four laser lenses. Follow the steps shown below to clean all the laser lenses.
0The Laser Lens Cleaning Tool is stored in the Front Cover.
1Open the Front Cover.
2Take out the Laser Lens Cleaning Tool.
3Pull out the Waste Toner Bottle as well as the Toner Cartridge and Imaging Unit of the target color.
%For information on how to remove a Toner Cartridge, refer to page 2-3. Inclining the Toner Car-
tridge may cause toner to spill.
%For information on how to remove a Waste Toner Bottle, refer to page 2-12. Inclining the Waste
Toner Bottle may cause toner to spill.
%For information on how to remove an Imaging Unit, refer to page 2-6. Cover the removed Imaging
Unit with a cloth to keep from being affected by light.

[Maintenance/Troubleshooting] 1-9
1.2 Cleaning 1
4Align to the Print Head Glass, then insert the Laser Lens Cleaning Tool inside with the sponge side
facing downward, then move it back and forth several times.
%Repeat this operation for all the Print Head Glass.
5Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit.
CAUTION
Do not touch the copper terminals of the Toner Cartridge and Imaging Unit. Doing so may cause stat-
ic electricity to damage the product.
%For information on how to install a Toner Cartridge, refer to page 2-3.
%For information on how to install a Waste Toner Bottle, refer to page 2-12.
%For information on how to install an Imaging Unit, refer to page 2-6.
6Return the Laser Lens Cleaning Tool to the holder.
%The Laser Lens Cleaning Tool is an accessory of this machine. Return the Laser Lens Cleaner to
the laser lens cleaner holder so that you do not lose it.

[Maintenance/Troubleshooting] 1-10
1.2 Cleaning 1
7Close the Front Cover.

2Checking and Replacing
Consumables

[Maintenance/Troubleshooting] 2-2
2.1 Checking the status of consumables 2
2 Checking and Replacing Consumables
2.1 Checking the status of consumables
Consumables replacement messages
Users will be informed of the time to replace consumables via a message displayed on the screen.
Checking the consumable level
Check the status of consumables (consumption level) using the Touch Panel. If necessary, each level can
be printed in list form.
1Tap [Utility] - [Check Consumable Life].
2Check the status of consumables.
%To print a consumption level list, tap [Print], select [Print], then tap [OK].
dReference
If a warning such as for toner replacement or a paper jam occurs on this machine, it can be sent to a registered
E-mail address. For information on the setting procedure, refer to Chapter 1 "Using Web Connection" in [Us-
er's Guide: Applied Functions].
Message Description Reference
[Toner is low.] The toner is about to run out.
Prepare the specified Toner Cartridge.
-
[Replace toner] Toner is depleted. Replace the Toner Cartridge.page2-3
[Imaging Unit will require re-
placement soon.]
The operating life of the Imaging Unit has expired.
Replace the Imaging Unit.
page 2-6
[Image Transfer Belt Unit will
require replacement soon.]
The operating life of the Transfer Belt Unit has ex-
pired. Printing is possible, but the printing quality is not
assured.
Replace the Transfer Belt Unit.
page 2-16
[Toner Filter will require re-
placement soon.]
The operating life of the Toner Filter has expired.
Replace the Toner Filter.
page 2-22
[Fusing Unit will require re-
placement soon.]
The operating life of the Fusing Unit has expired.
Printing is possible, but the printing quality is not as-
sured.
Replace the Fusing Unit.
page 2-23
[Waste Toner Box will require
replacement soon.]
The Waste Toner Bottle will become full soon.
Prepare a new Waste Toner Bottle.
-
[Waste Toner Box Full] The Waste Toner Bottle will become full soon.
Replace the Waste Toner Bottle.
page 2-12
[Transfer Roller Unit will re-
quire replacement soon.]
The operating life of the Transfer Roller has expired.
Printing is possible, but the printing quality is not as-
sured.
Replace the Transfer Roller.
page 2-14
[Replace Staples] The staples in the Finisher have run out.
Replace the Staple Cartridge.
page 2-27

[Maintenance/Troubleshooting] 2-3
2.2 Replacing consumables 2
2.2 Replacing consumables
NOTICE
A failure, which was caused because you did not follow the procedures described in this user's guide, is not
included in the warranty.
2.2.1 Replacing a Toner Cartridge
Handling a Toner Cartridge
When handling a Toner Cartridge, be careful of the following.
-This machine supports four Toner Cartridges: black, yellow, magenta, and cyan. When handling a
Toner Cartridge, take care not to spill toner on this machine or your hand.
-Replace a Toner Cartridge with an unused product. If a toner cartridge is replaced with a used one,
the message window may not to be cleared or the toner level may not be displayed accurately.
-Do not forcibly open the Toner Cartridge. If toner has leaked, avoid toner inhaling or skin contact as
much as possible.
-If your clothes or hand has been stained with toner, wash it off with soap and water.
-If you have inhaled toner, move to a fresh air place, then gargle well with a large amount of water. If you
have had a symptom such as a cough, see your doctor.
-If any toner enters your eyes, immediately wash them with running water for 15 minutes or more. If pain
persists, see your doctor.
-If you have drunk toner, wash your mouth out well, then drink one or two glasses of water. See your
doctor, if necessary.
-Keep Toner Cartridge out of reach of babies and children.
-When handling a Toner Cartridge, do not touch the printed circuit board installed on the Toner Car-
tridge.
-When replacing a Toner Cartridge, do not touch the spring contact of the main unit.
-Do not touch the copper terminal of the Toner Cartridge. Doing so may cause static electricity
damaging the product.
Storing Toner Cartridges
Store Toner Cartridge as shown below.
-Do not open the protection bag before installing a Toner Cartridge.
-Store Toner Cartridges in a cold dark place, away from direct sunlight.
-Store Toner Cartridges in a place in which the temperature is 95 °F (35 °C) or less and the humidity is
85% or less with no dew condensation. If a Toner Cartridge is moved from a cold place to a warm
place with high humidity, a dew may form. which may affect printing quality. Before using a Toner Car-
tridge, leave it for approximately one hour to adjust to the ambient environment.
-Keep Toner Cartridges horizontal. Do not place a Toner Cartridge in the reverse direction from that
specified. Doing so may cause toner in a Toner Cartridge to become hard or uneven.
-Do not touch salty air or corrosive gases such as aerosol.
Tips
Guidance for recovering used Toner Cartridge
-Put the used Toner Cartridge in a bag, place the bag in the box in which the Toner Cartridge was in-
cluded at the time of purchase, then send the box to us. Securely seal the bag and box with tape, being
careful of the toner in the Toner Cartridge. The recovered Toner Cartridge and Imaging Unit are re-
cycled.

[Maintenance/Troubleshooting] 2-4
2.2 Replacing consumables 2
Replacement procedure
The following example shows how to replace a Yellow Toner Cartridge.
NOTICE
Do not use a recycle Toner Cartridge other than our genuine product. A failure or problem that affects printing
quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty. Such a
failure or problem is not subject to technical support.
1Check the color of the exhausted toner in the message window of the Control Panel.
2Open the Front Cover.
3Pull the lever at the front left.
4Hold the handle of the Toner Cartridge to be replaced, then pull out it.
NOTICE
When replacing the Toner Cartridge, be careful not to spill any toner. If toner has spilled, immediately
wipe it off using a soft and dry cloth.
5Check the color of the new Toner Cartridge.
%To prevent toner from spilling, do not take the Toner Cartridge out of the bag until Step 4 is exe-
cuted.
YM C K

[Maintenance/Troubleshooting] 2-5
2.2 Replacing consumables 2
6Take the Toner Cartridge out of the bag.
7Hold a new Toner Cartridge upside down in your hands, then shake it several times in each of the ver-
tical, horizontal, and longitudinal directions.
8Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then
push the Toner Cartridge to the back.
CAUTION
Do not touch the copper terminal of the Toner Cartridge. Doing so may cause static electricity to dam-
age the product.

[Maintenance/Troubleshooting] 2-6
2.2 Replacing consumables 2
9Pull the lever to the right to lock it.
%Carefully return the lever at the front to its original position. If the lever is not returned to its original
position, the Front Cover is not closed.
%If it is difficult to operate the lever, push the lever unit to the back.
10 Close the Front Cover.
2.2.2 Replacing an Imaging Unit
The following example shows how to replace a yellow Imaging Unit.
Be sure to replace an Imaging Unit with an unused product. If an Imaging Unit is replaced with a used one,
the message window may not be cleared.
NOTICE
Do not touch the surface of the OPC drum. Doing so may reduce printing quality.
7CAUTION
-Do not touch the copper terminal of the Imaging Unit. Doing so may lead to static electricity damaging
the product.
1Check the color of the Imaging Unit to be replaced in the message window of the Control Panel.

[Maintenance/Troubleshooting] 2-7
2.2 Replacing consumables 2
2Open the Front Cover.
3Pull the lever at the front of the Toner Cartridge to the left.
4Hold the handle of the Toner Cartridge, then pull out it.
%Inclining the Toner Cartridge may cause toner to spill.
5Press up the Waste Toner Bottle to unlock.
YM C K