Konica Minolta BIZHUB 164 User manual

SERVICE MANUAL
2010.062010.06
Ver. 2.0Ver. 2.0
FIELD SERVICE

i
FIELD SERVICE TOTAL CONTENTS
SAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1
IMPORTANT NOTICE ................................................................................................S-1
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION .........................S-1
SAFETY WARNINGS .................................................................................................S-2
WARNING INDICATIONS ON THE MACHINE ........................................................S-17
MEASURES TO TAKE IN CASE OF AN ACCIDENT ....................................................S-19
Composition of the service manual ................................................................................. C-1
Notation of the service manual ....................................................................................... C-2
bizhub 164 Main body
OUTLINE ........................................................................................................................ 1
MAINTENANCE.............................................................................................................. 7
ADJUSTMENT/SETTING ............................................................................................. 69
TROUBLESHOOTING ................................................................................................ 121
APPENDIX.................................................................................................................. 163

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SAFETY AND IMPORTANT WARNING ITEMS
S-1
Read carefully the safety and important warning items described below to understand them
before doing service work.
Because of possible hazards to an inexperienced person servicing this product as well as
the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
(hereafter called the KMBT) strongly recommends that all servicing be performed only by
KMBT-trained service technicians.
Changes may have been made to this product to improve its performance after this Service
Manual was printed. Accordingly, KMBT does not warrant, either explicitly or implicitly, that
the information contained in this service manual is complete and accurate.
The user of this service manual must assume all risks of personal injury and/or damage to
the product while servicing the product for which this service manual is intended.
Therefore, this service manual must be carefully read before doing service work both in the
course of technical training and even after that, for performing maintenance and control of
the product properly.
Keep this service manual also for future service.
In this Service Manual, each of three expressions “ DANGER”, “ WARNING”, and
“CAUTION”isdefinedasfollowstogetherwithasymbolmarktobeusedinalimited
meaning.
When servicing the product, the relevant works (disassembling, reassembling, adjustment,
repair, maintenance, etc.) need to be conducted with utmost care.
Symbols used for safety and important warning items are defined as follows:
SAFETY AND IMPORTANT WARNING ITEMS
IMPORTANT NOTICE
DESCRIPTION ITEMS FOR DANGER,
WARNING AND CAUTION
DANGER: Action having a high possibility of suffering death or serious injury
WARNING: Action having a possibility of suffering death or serious injury
CAUTION: Action having a possibility of suffering a slight wound, medium
trouble, and property damage
:Precaution when servicing the
product. General
precaution
Electric hazard High temperature
:Prohibition when servicing the
product. General
prohibition
Do not touch
with wet hand
Do not
disassemble
:Direction when servicing the
product. General
instruction
Unplug Ground/Earth

SAFETY AND IMPORTANT WARNING ITEMS
S-2
[1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.
KONICA MINOLTA brand products are renowned for their high reliability. This reliability is
achieved through high-quality design and a solid service network.
Product design is a highly complicated and delicate process where numerous mechanical,
physical, and electrical aspects have to be taken into consideration, with the aim of arriving
at proper tolerances and safety factors. For this reason, unauthorized modifications involve
a high risk of degradation in performance and safety. Such modifications are therefore
strictly prohibited. the points listed below are not exhaustive, but they illustrate the reason-
ing behind this policy.
SAFETY WARNINGS
Prohibited Actions
DANGER
•UsinganycablesorpowercordnotspecifiedbyKMBT.
• Using any fuse or thermostat not specified by KMBT.
Safety will not be assured, leading to a risk of fire and
injury.
• Disabling fuse functions or bridging fuse terminals with
wire, metal clips, solder or similar object.
• Disabling relay functions (such as wedging paper between
relay contacts).
•Disablingsafetyfunctions(interlocks, safety circuits, etc.).
Safety will not be assured, leading to a risk of fire and
injury.
•Makinganymodificationtotheproductunlessinstructed
by KMBT.
• Using parts not specified by KMBT.

SAFETY AND IMPORTANT WARNING ITEMS
S-3
[2] POWER PLUG SELECTION
In some countries or areas, the power plug provided with the product may not fit wall outlet
used in the area. In that case, it is obligation of customer engineer (hereafter called the CE)
to attach appropriate power plug or power cord set in order to connect the product to the
supply.
Power Cord Set or Power Plug
WARNING
• Use power supply cord set which meets the following
criteria:
- provided with a plug having configuration intended for
the connection to wall outlet appropriate for the prod-
uct’s rated voltage and current, and
- the plug has pin/terminal(s) for grounding, and
- provided with three-conductor cable having enough cur-
rent capacity, and
- the cord set meets regulatory requirements for the area.
Use of inadequate cord set leads to fire or electric shock.
• Attach power plug which meets the following criteria:
- having configuration intended for the connection to wall
outlet appropriate for the product’s rated voltage and
current, and
- the plug has pin/terminal(s) for grounding, and
- meets regulatory requirements for the area.
Use of inadequate cord set leads to the product connect-
ing to inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
• Conductors in the power cable must be connected to ter-
minals of the plug according to the following order:
•Black or Brown:L (line)
•White or Light Blue:N (neutral)
•Green/Yellow:PE (earth)
Wrong connection may cancel safeguards within the
product, and results in fire or electric shock.
kw

SAFETY AND IMPORTANT WARNING ITEMS
S-4
[3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all
applicable safety standards are met, in order to protect the customer and customer engi-
neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical
equipment may be subject to parts wear and eventual failure. In order to maintain safety
and reliability, the CE must perform regular safety checks.
1. Power Supply
Connection to Power Supply
WARNING
• Check that mains voltage is as specified.
Connection to wrong voltage supply may result in fire or
electric shock.
• Connect power plug directly into wall outlet having same
configuration as the plug.
Use of an adapter leads to the product connecting to
inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
If proper wall outlet is not available, advice the customer
to contact qualified electrician for the installation.
•Plugthepowercordintothededicatedwalloutletwitha
capacity greater than the maximum power consumption.
If excessive current flows in the wall outlet, fire may
result.
•Iftwoormorepowercordscanbepluggedintothewall
outlet, the total load must not exceed the rating of the wall
outlet.
If excessive current flows in the wall outlet, fire may
result.
•Makesurethepowercordispluggedinthewalloutlet
securely.
Contact problems may lead to increased resistance,
overheating, and the risk of fire.
•Checkwhethertheproductisgroundedproperly.
If current leakage occurs in an ungrounded product, you
may suffer electric shock while operating the product.
Connect power plug to grounded wall outlet.
kw

SAFETY AND IMPORTANT WARNING ITEMS
S-5
Power Plug and Cord
WARNING
•Whenusingthepowercordset(inlettype)thatcamewith
this product, make sure the connector is securely inserted
in the inlet of the product.
When securing measure is provided, secure the cord with
the fixture properly.
If the power cord (inlet type) is not connected to the prod-
uct securely, a contact problem may lead to increased
resistance, overheating, and risk of fire.
•Checkwhetherthepowercordisnotsteppedonor
pinched by a table and so on.
Overheating may occur there, leading to a risk of fire.
• Check whether the power cord is damaged. Check
whether the sheath is damaged.
If the power plug, cord, or sheath is damaged, replace
with a new power cord (with plug and connector on each
end) specified by KMBT. Using the damaged power cord
may result in fire or electric shock.
•Donotbundleortiethepowercord.
Overheating may occur there, leading to a risk of fire.
• Check whether dust is collected around the power plug
and wall outlet.
Using the power plug and wall outlet without removing
dust may result in fire.
• Do not insert the power plug into the wall outlet with a wet
hand.
The risk of electric shock exists.
• When unplugging the power cord, grasp the plug, not the
cable.
The cable may be broken, leading to a risk of fire and
electric shock.

SAFETY AND IMPORTANT WARNING ITEMS
S-6
2. Installation Requirements
Wiring
WARNING
•Neverusemulti-plugadapterstoplugmultiplepowercords
in the same outlet.
If used, the risk of fire exists.
•Whenanextensioncordisrequired, use a specified one.
Current that can flow in the extension cord is limited, so
using a too long extension cord may result in fire.
Do not use an extension cable reel with the cable taken
up. Fire may result.
Prohibited Installation Places
WARNING
• Do not place the product near flammable materials or vola-
tile materials that may catch fire.
A risk of fire exists.
•Donotplacetheproductinaplaceexposedtowatersuch
as rain.
A risk of fire and electric shock exists.
When not Using the Product for a long time
WARNING
•Whentheproductisnotusedoveranextendedperiodof
time (holidays, etc.), switch it off and unplug the power
cord.
Dust collected around the power plug and outlet may
cause fire.

SAFETY AND IMPORTANT WARNING ITEMS
S-7
Ventilation
CAUTION
• The product generates ozone gas during operation, but it
will not be harmful to the human body.
If a bad smell of ozone is present in the following cases,
ventilate the room.
a. When the product is used in a poorly ventilated room
b. When taking a lot of copies
c. When using multiple products at the same time
Stability
CAUTION
•Besuretolockthecasterstoppers.
In the case of an earthquake and so on, the product may
slide, leading to a injury.
Inspection before Servicing
CAUTION
• Before conducting an inspection, read all relevant docu-
mentation (service manual, technical notices, etc.) and
proceed with the inspection following the prescribed pro-
cedure in safety clothes, using only the prescribed tools.
Do not make any adjustment not described in the docu-
mentation.
If the prescribed procedure or tool is not used, the prod-
uct may break and a risk of injury or fire exists.
• Before conducting an inspection, be sure to disconnect
the power plugs from the product and options.
When the power plug is inserted in the wall outlet, some
units are still powered even if the POWER switch is
turned OFF. A risk of electric shock exists.
•Theareaaroundthefixingunitishot.
Yo u m ay g e t b u r n t .

SAFETY AND IMPORTANT WARNING ITEMS
S-8
• Do not leave the machine unattended during transporta-
tion, installation, and inspection of the machine. If it is to
be unavoidably left unattended, face protrusions toward
the wall or take other necessary risk reducing action.
The user may stumble over a protrusion of the machine
or be caught by a cable, falling to the floor or being
injured.
Work Performed with the Product Powered On
WARNING
•Takeeverycarewhenmakingadjustmentsorperforming
an operation check with the product powered.
If you make adjustments or perform an operation check
with the external cover detached, you may touch live or
high-voltage parts or you may be caught in moving gears
or the timing belt, leading to a risk of injury.
•Takeeverycarewhenservicingwiththeexternalcover
detached.
High-voltage exists around the drum unit. A risk of elec-
tric shock exists.
• If it is absolutely necessary to service the machine with
the door open or external covers removed, always be
attentive to the motion of the internal parts.
A normally protected part may cause unexpected haz-
ards.
Safety Checkpoints
WARNING
•Checktheexteriorandframeforedges,burrs,andother
damage.
The user or CE may be injured.
• Whenever mounting an option on the machine, be atten-
tive to the motion of the fellow worker of the joint work.
The fellow worker may be injured with his or her finger or
hand pinched between the machine and the option.
Inspection before Servicing
CAUTION

SAFETY AND IMPORTANT WARNING ITEMS
S-9
• When mounting an option on the machine, be careful
about the clearance between the machine and the option.
You may be injured with your finger or hand pinched
between the machine and the option.
•Whenremovingapartthatsecuresamotor,gear,orother
moving part, disassembling a unit, or reinstalling any of
such parts and units, be careful about moving parts and
use care not to drop any part or unit. During the service
procedure, give sufficient support for any heavy unit.
Yo u m ay b e i n j u r e d b y a fa l l i n g p a r t o r u n i t .
•Checktheexternalcoversandframeforpossiblesharp
edges, burrs, and damage.
They can be a cause of injury during use or servicing.
• When accessing a hard-to-view or narrow spot, be careful
about sharp edges and burrs of the frame and parts.
They may injure your hands or fingers.
•Donotallowanymetalpartssuchasclips,staples,and
screws to fall into the product.
They can short internal circuits and cause electric shock
or fire.
• Check wiring for squeezing and any other damage.
Current can leak, leading to a risk of electric shock or
fire.
• Carefully remove all toner remnants and dust from electri-
cal parts and electrode units such as a charging corona
unit.
Current can leak, leading to a risk of product trouble or
fire.
• Check high-voltage cables and sheaths for any damage.
Current can leak, leading to a risk of electric shock or
fire.
• Check electrode units such as a charging corona unit for
deterioration and sign of leakage.
Current can leak, leading to a risk of trouble or fire.
Safety Checkpoints
WARNING

SAFETY AND IMPORTANT WARNING ITEMS
S-10
• Before disassembling or adjusting the write unit (P/H unit)
incorporating a laser, make sure that the power cord has
been disconnected.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• Do not remove the cover of the write unit. Do not supply
power with the write unit shifted from the specified mount-
ing position.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• When replacing a lithium battery, replace it with a new lith-
ium battery specified in the Parts Guide Manual. Dispose
of the used lithium battery using the method specified by
local authority.
Improper replacement can cause explosion.
•AfterreplacingaparttowhichACvoltageisapplied(e.g.,
optical lamp and fixing lamp), be sure to check the installa-
tion state.
A risk of fire exists.
• Check the interlock switch and actuator for loosening and
check whether the interlock functions properly.
If the interlock does not function, you may receive an
electric shock or be injured when you insert your hand in
the product (e.g., for clearing paper jam).
• Make sure the wiring cannot come into contact with sharp
edges, burrs, or other pointed parts.
Current can leak, leading to a risk of electric shock or
fire.
• Make sure that all screws, components, wiring, connec-
tors, etc. that were removed for safety check and mainte-
nance have been reinstalled in the original location. (Pay
special attention to forgotten connectors, pinched cables,
forgotten screws, etc.)
A risk of product trouble, electric shock, and fire exists.
Safety Checkpoints
WARNING

SAFETY AND IMPORTANT WARNING ITEMS
S-11
Handling of Consumables
WARNING
•Toneranddeveloperarenotharmful substances, but care
must be taken not to breathe excessive amounts or let the
substances come into contact with eyes, etc. It may be
stimulative.
If the substances get in the eye, rinse with plenty of water
immediately. When symptoms are noticeable, consult a
physician.
•Neverthrowtheusedcartridgeandtonerintofire.
Yo u m ay b e b u r n e d d u e t o d u s t e x p l o s i o n .
Handling of Service Materials
CAUTION
• Unplug the power cord from the wall outlet.
Drum cleaner (isopropyl alcohol) and roller cleaner (ace-
tone-based) are highly flammable and must be handled
with care. A risk of fire exists.
•DonotreplacethecoverorturntheproductONbefore
any solvent remnants on the cleaned parts have fully
evaporated.
A risk of fire exists.
•Useonlyasmallamountofcleaneratatimeandtake
care not to spill any liquid. If this happens, immediately
wipe it off.
A risk of fire exists.
• When using any solvent, ventilate the room well.
Breathing large quantities of organic solvents can lead to
discomfort.

SAFETY AND IMPORTANT WARNING ITEMS
S-12
[4] Laser Safety
•ThisisadigitalmachinecertifiedasaClass 1 laser product. There is no possibility of
danger from a laser, provided the machine is serviced according to the instruction in this
manual.
4.1 Internal Laser Radiation
*at laser aperture of the Print Head Unit
•ThisproductemploysaClass3Blaserdiodethatemitsaninvisiblelaserbeam.The
laser diode and the scanning polygon mirror are incorporated in the print head unit.
•TheprintheadunitisNOTAFIELDSERVICEABLE ITEM. Therefore, the print head unit
should not be opened under any circumstances.
semiconductor laser
Maximum power of the laser diode 7 mW
Maximum average radiation power (*) 5.3 µW
Wavelength 770 - 800 nm
A0XXP0E500DA
Laser Aperture of
the Print Head Unit

SAFETY AND IMPORTANT WARNING ITEMS
S-13
All Areas
Denmark
Finland, Sweden
CAUTION
•Useofcontrols,adjustmentsorperformance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
semiconductor laser
Maximum power of the laser diode 7 mW
Wavelength 770 - 800 nm
ADVARSEL
•Usynliglaserstrålingvedåbning,nårsikkerhedsafbrydereerudeaffunktion.
Undgå udsættelse for stråling. Klasse 1 laser produkt der opfylder IEC60825-1
sikkerheds kravene.
halvlederlaser
Laserdiodens højeste styrke 7 mW
bølgelængden 770 - 800 nm
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
VAROITUS!
•Laitteenkäyttäminenmuullakuintässä käyttöohjeessa mainitulla tavalla saat-
taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser-
säteilylle.
puolijohdelaser
Laserdiodin suurin teho 7 mW
aallonpituus 770 - 800 nm
VARNING!
•Omapparatenanvändspåannatsättänidennabruksanvisningspecificerats,
kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för
laserklass 1.
halvledarlaser
Den maximala effekten för laserdioden 7 mW
våglängden 770 - 800 nm

SAFETY AND IMPORTANT WARNING ITEMS
S-14
Norway
VARO!
• Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättomälle laser-
säteilylle. Älä katso säteeseen.
VARNING!
•Osynliglaserstråiningnärdennadeläröppnadochspärrenärurkopplad.
Betrakta ej stråien.
ADVERSEL
•Dersomapparatetbrukespåannenmåteennspesifisertidennebruksanvisn-
ing, kan brukeren utsettes för unsynlig laserstrålning, som overskrider grensen
for laser klass 1.
halvleder laser
Maksimal effekt till laserdiode 7 mW
bølgelengde 770 - 800 nm

SAFETY AND IMPORTANT WARNING ITEMS
S-15
4.2 Laser Safety Label
• A laser safety label is attached to the inside of the machine as shown below.
A0XXP0E501DA

SAFETY AND IMPORTANT WARNING ITEMS
S-16
4.3 Laser Caution Label
• A laser caution label is attached to the outside of the machine as shown below.
4.4 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT
• When laser protective goggles are to be used, select ones with a lens conforming to the
above specifications.
• When a disassembly job needs to be performed in the laser beam path, such as when
working around the printerhead and PC Drum, be sure first to turn the printer OFF.
•IfthejobrequiresthattheprinterbeleftON,takeoffyourwatchandringandwearlaser
protective goggles.
• A highly reflective tool can be dangerous if it is brought into the laser beam path. Use
utmost care when handling tools on the user’s premises.
A0XXP0E502DA

SAFETY AND IMPORTANT WARNING ITEMS
S-17
Caution labels shown below are attached in some areas on/in the machine.
When accessing these areas for maintenance, repair, or adjustment, special care should
be taken to avoid burns and electric shock.
CAUTION:
WARNING INDICATIONS ON THE MACHINE
A0XXP0C502DA
CAUTION
•TheareaaroundtheFusingUnitisextremelyhot.
Touching any part other than those indicated may result in burns.
•Youmaybeburnedorinjuredifyoutouchanyareathatyouareadvisedbyany
caution label to keep yourself away from. Do not remove caution labels. And also,
when the caution label is peeled off or soiled and cannot be seen clearly, replace
it with a new caution label.