KREAFUNK Agem User manual

A small guide to
HANDLING PRODUCT
CLAIMS

At KREAFUNK we believe in good vibes and
extraordinary good customer service.
When it comes to claims, it is important that
you check the KREAFUNK product yourselves.
Therefore, we have made a checklist with the
most frequent product claims. In case our
guidelines do not solve the problem,
please contact our customer service.
[phone]
&
[email protected]
Thank you.
WHAT
TO DO
IF YOU
RECEIVE
CLAIMS

CONTENTS
aGEM—4
aGLOW—5
aGROOVE—6
aHEAD—7
aMOVE—8
aOWL—9
aSOUND—10
toCHARGE—11
M M X V I I

aGEM
PROBLEMS WITH THE aGEM WIRED REMOTE
If the wired remote does not work, there is a technical fault
inside the product. Unfortunately, this cannot be xed.
However, it could also be a problem with the device that the
earplugs are connected with. If the problem arises please
try using another device to be sure that the problem is cor-
rectly identifyed.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with the aGEM, please
contact our customer service.
- 4 -
M M X V I I

aGLOW
aGLOW CANNOT TURN ON
Charge aGLOW for 6-8 hours and try turning it on again.
aGLOW CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
THE BATTERY LIGHT IS CONSTANTLY FLASHING
Please contact customer service.
THE LED LIGHT DOES NOT WORK
Please contact customer service.
THE POWER BANK DOES NOT WORK
The power bank in aGLOW is only for charging phones – not
tablets. Please try to charge dierent phones if you are
experiencing that the battery function does not work.
aGLOW HAS A WEIRD SOUND
Please try restarting aGLOW: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done
by pressing the info icon on the right and then “Disconnect”.
If this is done on all of the devices previously connected to
the speaker, then you have restarted aGLOW. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
Try turning on aGLOW until the battery is completely empty.
Then fully recharge the aGLOW and try connecting it to your
device again.
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aGLOW, please
contact our customer service.
- 5 -
M M X V I I

aGROOVE
aGROOVE CANNOT TURN ON
Charge aGROOVE for 6-8 hours and try turning it on again.
aGROOVE CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
aGROOVE HAS A WEIRD SOUND
Please try restarting aGROOVE: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done by
pressing the info icon on the right and then “Disconnect”. If
this is done on all of the devices previously connected to the
speaker, then you have restarted aGROVE. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
When aGROOVE is turned on a ashing blue light is shown.
This indicates that the speaker is on. To activate Bluetooth
press the on/o button again. The light changes to a
ashing light that shifts between blue and green indicating
that the Bluetooth is on. Now it is possible to connect to the
aGROOVE.
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aGROOVE, please
contact our customer service.
- 6 -
M M X V I I

aHEAD
aHEAD CANNOT TURN ON
Charge aHEAD for at least 4 hours and try turning it on
again.
aHEAD CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
aHEAD HAS A WEIRD SOUND
Please try restarting aHEAD: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done
by pressing the info icon on the right and then “Disconnect”.
If this is done on all of the devices previously connected to
the speaker, then you have restarted aHEAD. If this does not
work, please try a dierent sound source to see whether you
are experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems.
BLUETOOTH IS NOT WORKING
Try pushing the multifunctional button down and hold it until
a red and blue ashing light appears. The Bluetooth function
is now activated and aHEAD is now ready to connect with
the electronic device.
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aHEAD, please
contact our customer service.
- 7 -
M M X V I I

aMOVE
aMOVE CANNOT TURN ON
Charge aMOVE for 6-8 hours and try turning it on again.
aMOVE CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
THE POWER BANK DOES NOT WORK
The power bank in aMOVE is only for charging phones – not
tablets. Please try to charge dierent phones if you are
experiencing that the battery function does not work.
aMOVE HAS A WEIRD SOUND
Please try restarting aMOVE: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done
by pressing the info icon on the right and then “Disconnect”.
If this is done on all of the devices previously connected to
the speaker, then you have restarted aMOVE. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aMOVE, please
contact our customer service.
- 8 -
M M X V I I

aOWL
aOWL CANNOT TURN ON
Unplug the charging cable from aOWL and plug it in again.
Turn the on/o button and try connecting again.
aOWL HAS A WEIRD SOUND
Please try restarting aOWL: Go to Go to Bluetooth settings
and disconnect the speaker. On an iPhone this is simply
done by pressing the info icon on the right and then “Discon-
nect”. If this is done on all of the devices previously conne-
cted to the speaker, then you have restarted aOWL. In most
cases, the speaker will sound perfect again. If this does not
work, please try a dierent sound source to see whether you
are experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
Additionally, try turning o aOWL and remove the charging
cable. Plug the charging cable in again, turn the speaker on
and try to connect to the speaker. Usually, aOWL will sound
perfect again.
BLUETOOTH IS NOT WORKING
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aOWL, please
contact our customer service.
- 9 -
M M X V I I

aSOUND
aSOUND CANNOT TURN ON
Charge aSOUND for 6-8 hours and try turning it on again.
aSOUND CANNOT BE CHARGED
Open the pocket on the back of aSOUND that hides the plug
ins for the charging cable. In the upper right corner there is
a small hole. Use a needle and stick it into the hole. Hold it
for around 10 seconds. Now aSOUND is completely reset.
Plug the charging cable in and charge aSOUND for 8 hours.
If aSOUND is still not charging, please contact our customer
service.
THE POWER BANK DOES NOT WORK
The power bank in aSOUND is only for charging phones –
not tablets. Please try to charge dierent phones if you are
experiencing that the battery function does not work.
aSOUND HAS A WEIRD SOUND
Please try restarting aSOUND: Go to Bluetooth settings and
disconnect the speaker. On an iPhone this is simply done by
pressing the info icon on the right and then “Disconnect”. If
this is done on all of the devices previously connected to the
speaker, then you have restarted aSOUND. In most cases,
the speaker will sound perfect again. If this does not work,
please try a dierent sound source to see whether you are
experiencing the same issues. Some sound source apps
have bad Bluetooth stability, which causes problems for the
speaker.
BLUETOOTH IS NOT WORKING
Bluetooth is very sensitive and therefore it is important
always to remember turning Bluetooth o, when the electro-
nic device should not be connected to the speaker. If a phone
that previously has been connected to the speaker, has its’
Bluetooth turned on and another phone tries connecting to
the speaker, the rst phone might interrupt the connection.
The best way to avoid connection problems if there are
multiple users of the product, is simply to delete it from the
electronic devices after use.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with aSOUND, please
contact our customer service.
- 10 -
M M X V I I

toCHARGE
toCHARGE CANNOT BE CHARGED
In many cases, it is simply the cable that does not work.
Please try using a dierent cable to make sure that the pro-
blem is correctly identied.
toCHARGE IS NOT CHARGING MY PHONE/TABLET
If your toCHARGE is not charging your phone/tablet it can be
due to two things:
1. Be aware that there are two outputs in the toCHARGE.
These outputs do not have the same voltage and therefore
have dierent purposes. The output marked with 1A is for
phones and the output marked 2A is for tablets.
2. If you received a white cable with your toCHARGE there
may be a technical fault inside it. Please test with another
cable to see if this is where the error lies.
All of our new toCHARGE come with a new wire in black.
This cable should be applied when charging toCHARGE.
When toCHARGE is used for charging a phone/tablet the
original charging cable from the phone/tablet should be
applied.
If you have followed the above-mentioned guidelines and
you are still experiencing problems with toCHARGE, please
contact our customer service.
- 11 -
M M X V I I