Kuranda Dog Bed Guarantees:
We guarantee the structural integrity of the
frame and fabric of our dog beds for a period
of one year from date of purchase. As such
Kuranda will replace fabrics and frame parts,
including legs and corner fittings, at no charge.
Individual dog owners We will replace frame
parts and fabric damaged by purchaser’s dog
to the point of not being useable at no charge
for a period of one year from date of purchase.
This warranty includes chewing of legs and
corner fittings. Multiple fabric replacements will
be handled on a case by case basis.
Boarding kennels, veterinary hospitals,
shelters, trainers, and breeders We will
replace frame parts damaged by client dogs to
the point of not being useable at no charge for
a period of one year from date of purchase.
This warranty includes chewing of legs and
corner fittings. We will replace at no charge
Cordura nylon and 40 oz solid vinyl fabrics for
a period of 1 year from date of purchase. We
will handle Textilene vinyl weave replacements
on a case by case basis.
Figure 1.
Correctly tightened.
Screw is flush with
nylon locking material
Figure 2.
Incorrect - too tight.
Screw extends
beyond edge of nut.
6 Turn bed over and tighten each bolt and
nut on each corner.
7. It is very important to properly tighten
screws. Correct tightening will leave end of
screw flush with the white nylon washer inside
the nut.
INSUFFICIENT tightening of screw will cause
screw to back out of nut.
OVER TIGHTENING OF screw will result in
cracking of corner.
Need to make a Return?
Returns are accepted in good condition within 14 days of
purchase. The shipping cost to return the product is the
responsibility of the customer unless due to manufacturer
defect. Please include your name, order number, and
reason for return. This will allow us to properly credit
your account upon receipt. Refunds are issued in the
original form of payment for the cost of the product only.
Once processed, a credit notification will be sent by
email.
Need to make an Exchange?
Call us at +31 (0) 88 KURANDA to place your new order
and we will waive the shipping charges on the new item.
The shipping cost to return the original product is the
responsibility of the customer. Once we receive your
return, a refund will be issued in the original form of
payment for the cost of the product only. Want to return
the product first? We can apply the return as store credit
towards your new purchase. Please call customer
service to make this arrangement.
Send your return using the shipper of your choice to:
Kuranda Europe
Street: Installatieweg 6Zipp: 8263 BS
City: KampenCountry : The Netherlands
