Kustom Signals Digital Eyewitness HD User manual

Kustom Signals, Inc.
Digital Eyewitness® HD
In-Car Video System
Installation Manual
Manual Part Number: 006-1219-00 Rev. 0

Copyright © 2017, Kustom Signals, Inc.
All Rights Reserved. Printed in U.S.A.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or
in part in any form or by any means electronic, mechanical, photocopying, recording, or
otherwise without prior written permission of Kustom Signals, Inc.
Kustom Signals, Inc.
9652 Loiret Boulevard
Lenexa, KS 66219-2406
Sales: 1-800-4-KUSTOM (1-800-458-7866)
Sales Fax: [phone]
Technical Support: 1-800-835-0156 or 1-620-431-2700
Web: www.kustomsignals.com

Manual Part Number:
006-1219-00 Rev. 0
i Digital Eyewitness® HD
In-Car Video System
Important/Notable Information
While all of the information in this manual is important, there are some pieces of information
where special attention needs to be paid to avoid equipment damage, or specific information
needs to be emphasized. This information will be handled as follows:
IMPORTANT Indicates an operating procedure, practice, or condition that, if
not strictly followed, may cause equipment damage.
Note: Indicates additional information or emphasizes a topic related to the subject
being discussed.
Field Service
Kustom Signals, Inc. can provide field service for start-up assistance, training, maintenance,
and replacement/spare parts for new and existing equipment.
Contact a Kustom Signals, Inc. technical support representative by calling 1-800-835-0156 or
1-620-431-2700.
Careful Placement of Components
Care should be taken when considering the placement of components. This is especially
important with components that will be worn by the officer (i.e., the wireless audio transmitter).
WARNING Placement of items on the duty belt can restrict ready access to
important equipment.
The location of the wireless audio transmitter or any other
device provided with this system that is carried on the officer’s
person should be chosen with great care and consideration.
After a location is chosen, the officer should test access to and
practice drawing primary items, such as service firearms and
secondary defense devices such as aerosol subject restraint,
batons, and electronic control devices, etc. Proper operation of
handheld radios and other signaling devices should also be
tested as should access to handcuffs and other restraining
devices.
Take Appropriate Steps When Drilling Holes
Some installations may require the technician to drill a hole or holes in the vehicle. In these
cases, the technician should verify prior to drilling that drilling through a panel will not result in
damage to any component behind the panel being drilled.
CAUTION The technician should make sure that the mounting location will
not result in other components being damaged during the
installation, such as when drilling the pilot holes.
If holes are drilled, the technician must be sure that the holes are
completely sealed prior to returning the vehicle to the customer.
Once the hole has been drilled, when the technician is installing the component, they need to
be sure that the hole is completely sealed. Sealing the hole will prevent fumes from outside of
the vehicle from entering the passenger compartment.

Digital Eyewitness® HD
In-Car Video System
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Manual Part Number:
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iii Digital Eyewitness® HD
In-Car Video System
Digital Eyewitness® HD In-Car Video System
Table of Contents
Chapter Page
1 Product Description ..................................................................................... 1-1
General Description ........................................................................................ 1-1
Basic Digital Eyewitness® HD System ........................................................ 1-1
Optional Eyewitness® HD System Components ......................................... 1-2
Checking the Order ........................................................................................ 1-3
Installer Qualifications .................................................................................... 1-4
Order of Installation ........................................................................................ 1-4
Protecting Against RFI (Radio Frequency Interference) ................................. 1-5
Power/Ground Connection Requirements ...................................................... 1-6
Eyewitness® HD System Serial Numbers ....................................................... 1-6
2 Installing the Tablet Monitor Controller (TMC) .......................................... 2-1
General Description ........................................................................................ 2-1
Preparing the Tablet Monitor Controller (TMC) for the Ball and
Socket Mount Installation ........................................................................ 2-1
Tablet Monitor Controller Installation .......................................................... 2-4
TMC Ball and Socket Mount ..................................................................................... 2-4
Headliner Mount ....................................................................................................... 2-6
3 Installing the Cameras and In-Car Microphone (ICM) ............................... 3-1
General Description ........................................................................................ 3-1
Installing an HD Camera with Standard Combination Camera/
Expanse Audio Transmitter Base Mount (Part # 050-0695-04) ............. 3-1
Initial Checks Prior to Installing Camera on Windshield or Headliner
Mounting Tab .......................................................................................... 3-4
Installing an HD Camera with Windshield Mount (Part # 050-0615-00) ........ 3-5
Installing an HD Camera with Optional Headliner Mount
(Part # 050-0615-00) .............................................................................. 3-9
Installing the In-Car Microphone ............................................................... 3-11
Installing the Rear Seat Camera with Integrated In-Car Microphone ....... 3-12
4 Routing and Installing System Cables ....................................................... 4-1
General Description ........................................................................................ 4-1
Basic Cabling Information .............................................................................. 4-1
Side Airbag Precautions ............................................................................. 4-2
Radio Frequency Interference (RFI) Prevention ......................................... 4-2
Routing Cables Through Bulkheads ........................................................... 4-2
Managing Excess Cable ............................................................................. 4-3

Digital Eyewitness® HD
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iv Manual Part Number:
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Mini-Octopus (Mini-OTP) Cable (Part # 155-3952-00) ................................... 4-4
Accessory Cable (Part # 155-3956-25) .......................................................... 4-5
Installing the Power Cable (Part # 155-3957-25) ............................................ 4-7
Installing the Power Tamer ............................................................................. 4-8
5 Installation of GPS and Wi-Fi Antennas ..................................................... 5-1
General Information ........................................................................................ 5-1
Installing GPS Components (Part # 015-1599-00) ..................................... 5-1
Installing Wireless N File Transfer 5.0 GHz Antenna Components
(Part # 050-0860-00) ............................................................................... 5-2
6 Installation of the Digital Video Recorder (DVR) ....................................... 6-1
General Description ........................................................................................ 6-1
DVR Front Panel ......................................................................................... 6-1
DVR Rear Panel ......................................................................................... 6-2
DVR Heat Management ........................................................................................... 6-3
DVR / System Serial Number Locations ..................................................... 6-4
Preparing the DVR for Mounting ................................................................. 6-4
Mounting the DVR ....................................................................................... 6-4
7 Installation of the Mobile Data Computer (MDC) Option .......................... 7-1
General Description ........................................................................................ 7-1
Minimum System Requirements ................................................................. 7-1
Eyewitness® HD MDC Installation Instructions ........................................... 7-1
8 Field Verification of File Transfer Operability ............................................ 8-1
General Information ........................................................................................ 8-1
Index .......................................................................................................... Index-1

Manual Part Number:
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v Digital Eyewitness® HD
In-Car Video System
List of Figures
Figure Page
Figure 1-1. Example Top Tray .............................................................................................. 1 - 3 
Figure 1-2. Example Middle Tray ......................................................................................... 1-3
Figure 1-3. Example Bottom Tray......................................................................................... 1-3
Figure 1-4. Serial Number Location on the DVR .................................................................. 1-6
Figure 1-5. HD Camera Serial Number Label ...................................................................... 1-7
Figure 1-6. Monitor Serial Number Label ............................................................................. 1-7
Figure 1-7. Rear Seat Camera Serial Number Label............................................................ 1-7
Figure 1-8. Expanse Transmitter Base Serial Number Label ............................................... 1-8
Figure 1-9. Expanse Transmitter Serial Number Label ........................................................ 1-8
Figure 2-1. Tablet Monitor Controller .................................................................................... 2-1
Figure 2-2. Ball Stud Installed in Display Mounting Plate ..................................................... 2-2
Figure 2-3. Tablet Monitor Controller Cable Connection and Cable Routing ........................ 2-3
Figure 2-4. Align the Display Mounting Plate with the Holes in the Display .......................... 2-3
Figure 2-5. Ferrite Clamp Installation on Tablet Monitor Control Cable ................................ 2-4
Figure 2-6. Display Mount Base ........................................................................................... 2-5
Figure 2-7. Dual Ball Mount Receiver ................................................................................... 2-5
Figure 2-8. Overhead Console Removed ............................................................................. 2-6
Figure 2-9. Headliner Cutout ................................................................................................ 2-6
Figure 2-10. Creating the Hole for the Center Nut .................................................................. 2-7
Figure 2-11. Wire Routing Through Headliner ........................................................................ 2-7
Figure 2-12. Preparing the Fastener for the Center Nut ......................................................... 2-8
Figure 2-13. Final Mounting Position ...................................................................................... 2-8
Figure 3-1. Brace (Top View) ............................................................................................... 3-1
Figure 3-2. Antenna Cable Connection at Expanse Transmitter Base ................................. 3-2
Figure 3-3. Expanse Transmitter Antenna ............................................................................ 3-2
Figure 3-4. Route the Camera and Audio Transmitter Base Cables .................................... 3-2
Figure 3-5. Installing the Sun Visor Clip over the Mounting Bracket .................................... 3-3
Figure 3-6. Proper Final Position of Antenna ....................................................................... 3-4
Figure 3-7. Camera Mounting Hardware .............................................................................. 3-4
Figure 3-8. Windshield Mounting Tab ................................................................................... 3-6
Figure 3-9. Proper Orientation of the Windshield Mounting Tab .......................................... 3-6
Figure 3-10. Jam Nuts Properly Installed ............................................................................... 3-7
Figure 3-11. Top of HD Camera ............................................................................................. 3-8
Figure 3-12. HD Camera on Windshield Mount ...................................................................... 3-8
Figure 3-13. Jam Nuts Properly Installed ............................................................................... 3-9
Figure 3-14. Camera Bracket on Top of Camera ................................................................. 3-10
Figure 3-15. Headliner Mounting Tab ................................................................................... 3-10
Figure 3-16. In-Car Microphone Mounting ............................................................................ 3-11
Figure 3-17. Inline Camera Connection ................................................................................ 3-12
Figure 3-18. Inline Camera Connection Secured with Electrical Tape ................................. 3-13
Figure 4-1. Basic Eyewitness® HD Wiring Layout ................................................................ 4-1
Figure 4-2. Power Cable Routed Through Factory Pass-Thru ............................................. 4-3
Figure 4-3. Managing Cables – Creating a Dog Bone .......................................................... 4-3
Figure 4-4. OTP Cable ......................................................................................................... 4-4
Figure 4-5. OTP Cable Connection at the DVR .................................................................... 4-4

Digital Eyewitness® HD
In-Car Video System
vi Manual Part Number:
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Figure 4-6. Wire Color and Uses .......................................................................................... 4-5
Figure 4-7. Power Cable Taped to Fish Tape ...................................................................... 4-7
Figure 4-8. Sample Power Tamer Mounting Location (Inner Fender – Crown Vic) .............. 4-8
Figure 4-9. Chassis Ground Connection (Charger Shown) .................................................. 4-9
Figure 5-1. GPS Antenna – Example A-Pillar Mount ........................................................... 5-1
Figure 5-2. Wi-Fi Antenna Mounting Screws ........................................................................ 5-2
Figure 5-3. Completed Antenna Installation ......................................................................... 5-3
Figure 5-4. Wireless Antenna Connections on Rear of DVR ................................................ 5-3
Figure 6-1. Front Panel of the DVR ...................................................................................... 6-1
Figure 6-2. Rear View of DVR .............................................................................................. 6-2
Figure 6-3. DVR Vent Holes ................................................................................................. 6-3
Figure 6-4. DVR Heat Sink ................................................................................................... 6-3
Figure 6-5. Cage Mounted DVR on Back of Rear Cage – SUV Installation ......................... 6-4
Figure 6-6. Floor Mounted Location of DVR......................................................................... 6-5
Figure 6-7. GPS Antenna Connection .................................................................................. 6-5
Figure 6-8. Wireless File Transfer Antenna Connections ..................................................... 6-6
Figure 6-9. Mini-OTP Cable Connections ............................................................................ 6-6
Figure 6-10. Tablet Monitor Controller (TMC) Connection ..................................................... 6-6
Figure 6-11. MDC Control Connection ................................................................................... 6-6
Figure 6-12. Camera Connections ......................................................................................... 6-7
Figure 6-13. Accessory Cable Connection ............................................................................. 6-7
Figure 7-1. Determine Which Port the Ethernet Cable is Connected to ............................... 7-2
Figure 7-2. Local Area Connection Properties ..................................................................... 7-2
Figure 7-3. Internet Protocol Version 4 (TCP/IPv4) Properties ............................................ 7-3
Figure 7-4. PreInitSettings.json File in Text Editor ............................................................... 7-3
Figure 7-5. MDC Controller .................................................................................................. 7-4
Figure 8-1. Wi-Fi Signal Strength Indicator .......................................................................... 8-1
Figure 8-2. Example Starting File Transfer Session Message ............................................. 8-1
Figure 8-3. Example File Transfer Messages ...................................................................... 8-2
Figure 8-4. Example File Transfer Finished Message .......................................................... 8-2
Figure 8-5. Example File Transfer Failed Message ............................................................. 8-2

Product Description
Manual Part Number:
006-1219-00 Rev. 0
1–1 Digital Eyewitness® HD
In-Car Video System
Chapter 1
Product Description
General Description
This installation manual is intended to provide the installation technician with easy to follow
instructions for installing a Digital Eyewitness® HD in-car video system. The manual is divided
into chapters, each of which provides a set of instructions for installing a specific portion of the
system.
This chapter provides the installer with high-level product information for the Eyewitness® HD
in-car video system.
The Eyewitness® HD is available as a base system package, and may be upgraded with many
additional features. A detailed list of the basic Eyewitness® HD package and the additional
features will be covered on the following pages.
IMPORTANT This manual is laid out in a component-by-component format.
The technician does not have to install components in the same
order that they appear in the manual. For example, the
technician may want to install the Tablet Monitor Controller
(TMC) prior to the DVR, even though the DVR information
appears first in the manual. All components should be installed
and cables routed prior to installing the vehicle trim panels.
Basic Digital Eyewitness® HD System
The base Eyewitness® HD system is comprised of the following components:
 Digital Video Recorder (DVR)
 64 GB removable hard drive
 Forward facing High Definition camera
 Either a Tablet Monitor Controller (TMC), or Mobile Data Computer (MDC) interface
 MDC Controller (if equipped with MDC)
 Standalone In-Car Microphone (ICM)
 Wireless audio transmitter (radio)/docking station
 DVR mounting kit
 Cabling
 Camera/wireless audio transmitter (radio) base combination mount

Product Description
Digital Eyewitness® HD
In-Car Video System
1–2 Manual Part Number:
006-1219-00 Rev. 0
Optional Eyewitness® HD System Components
The Eyewitness® HD system may be ordered in many configurations that may include any of
the following components:
 Internal 64 GB hard drive (in addition to the removable hard drive – required for
background recording)
 Dual wireless audio transmitter (radio)/docking station
 Mobile Data Computer (MDC) control (in addition to, or instead of, the 7-inch display)
 Radar interface
 Window mount or visor mount for primary standalone HD camera (forward facing)
 Additional rear seat mounted SD camera with integrated in-car microphone (standalone
in-car microphone (ICM) is not included if rear seat mounted SD camera is ordered)
 Additional HD camera or cameras (up to three (3) total) with either a windshield mount
or visor mount
 GPS
 File transfer (both wired and wireless 5.0 GHz antenna kit options are available)
 Ignition modification (used to power the system on when the vehicle ignition key is
turned to the run position)