KVM-TEC masterEASY User manual

master
Easy
FULL HD - KVM EXTENDER OVER IP
Tune in the easy KVM World
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our Installation Channel:
kvm-tec
FIRST AID
FULL HD - KVM EXTENDER OVER IP
Tune in the easy KVM World
Tune in the easy KVM World
•
masterEASY
Single in copper
Dual in copper
www.kvm-tec.com
Upgrades
Interface

1. First check your delivery content masterEASY..
LOCAL/CPU Unit
o1 x ME 1 local (CPU)
o1 x wall power supply 12V 1A
oEU-plug or INT Plug
o1 x DVI - DVI cable 1,8m/5,9ft
o1 x USB cable 1,8m/ 5,9 ft
o1 x VGA-DVI cable 1,8m/5,9ft
o2 x Audio cable (opt.)
o4 x rubber feet
REMOTE/CON Unit
o1 x ME1 remote (CON)
o1 x wall power supply 12V 1A (EUplug) or
INT plug
o4 x rubber feet
2. Are your upgrades for
masterEASY unlocked
possible upgrades for masterEASY single
USB Memory
Sound analogue
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready. You fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code
3. Than check your installation....
First
Aid
kvm-tec
Power plug 12V 1A
Power plug
12V 1A
USB to PC
DVI in from PC
DVI to Monitor
USB from Keyboard and mouse
Quick Installation masterEASY Single local / CPU – remote / CON
1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU / Local Unit.
Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with a network cable.
4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU Local Unit (PC-in).
5. Opt: Connect PC audio/out with the audio cable to local audio/in. Connect audio/out via the audio cable
6. Almost done! Opt: Connect the audio cable local audio/out to the PC audio/in and remote audio/out with audio cable to
the microphone
7. If you are using a switch: Connect all endpoints to the switch. Ensure that all connections have a bandwith of 1Gbit/sec. For
video sharing the network has to support IGMP snooping.
HAVE FUN - your kvm-tec Extender is now in use for many years (MTBF approx 10 years)
Network cable CAT5e/6/7/ up to 150m/492ft (redundant)
DVI out to Monitor
Network cable CAT5e/6/7/ up to 150m/492ft - main link
Audio from PC
Audio to PC
Audio to speaker
Audio frommicrofone
Power plug
12V 1A (redundant)
Power plug 12V 1A (redundant)

2. Are your upgrades for
masterEASY unlocked
LOCAL/CPU Unit
o1 x ME 2 local (CPU)
o1 x wall power supply 12V 1A
oEU-plug or INT Plug
o2 x DVI - DVI cable 1,8m/5,9ft
o1 x USB cable 1,8m/ 5,9 ft
o1 x VGA-DVI cable 1,8m/5,9ft (opt)
o2 x Audio cable (opt)
o4 x rubber feet
REMOTE/CON Unit
o1 x ME2 remote (CON)
o1 x wall power supply12V 1A (EUplug)
or INT plug
o4 x rubber feet
1. First check your delivery content masterEASY dual....
2. Are your upgrades for masterESAY-
dual unlocked
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready. You fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code
3. Than check your installation....
First
Aid
kvm-tec
possible upgrades for masterEASY single
USB Memory
Sound analogue
Power plug
12V 1A
USB to PC
DVI in 1 from PC
DVI to Monitor 1
Quick Installation masterEASY Dual local / CPU – remote / CON
1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU / Local Unit.
Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with a network cable.
4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local Unit (PC-in).
5. Connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CON / Local Unit (PC-in 2).
Then connect the monitor to the CON / Remote Unit using the DVI cable.
6. Opt: Connect PC Audio out with the audio cable to local audio/in. Connect audio/out via the audio cable
7. Almost done! Opt: Connect the audio cable local audio/out to the PC audio/in and remote audio/out with audio cable to
the microphone
8. If you are using a switch: Connect all endpoints to the switch. Ensure that all connections have a bandwith of 1Gbit/sec.
For video sharing the network has to support IGMP snooping.
HAVE FUN - your kvm-tec Extender is now in use for many years (MTBF approx 10 years)
Network cable CAT5e/6/7/ up to 150m/492ft
Power plug
12V 1A (redundant)
Network cable CAT5e/6/7/ up to 150m/492ft - main link
Audio from PC
Audio to PC
Audio to speaker
DVI in 2 from PC
DVI to Monitor 2
Power plug 12V 1A (redundant)
Power plug 12V 1A
Audio frommicrofone
USB from Keyboard and mouse

how to update the fi rmware
To perform a fi rmware update
Make sure that the main menu is open.
Press U to update the USB fl ash drive.
Update Service with kvm-tec Switching Manager Demoversion ....
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new fi rmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is fi nished.
4. Check the fi rmware version ....
To view the fi rmware version
Make sure the main menu is open. The currently installed fi rmware version of the remote and local units are
displayed (e.g. ‘4267’) and check that you have the same fi rmware on both units.
Ways to update the fi rmware version ....
There are four ways to perform an update:
UBS stick update
First
Aid
kvm-tec

oidentify your extender
ofi rst check your delivery content
oare all needed upgrades unlocked
oall cables are connected and all units are switched on
ocheck the LED status
oVideo - check if the DDC is set correctly (in menu under point „O“ )
oUSB - are all cables connected
oin case of issues check the fi rmware version (download for the newest fi rmware kvm-tec.com/support )
if everything is working fi ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a different type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, fi ll out the support form
and contact our support team [phone] - 30
5. Checklist ....
First
Aid
kvm-tec

Support - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
device type
Fiber copper
single
Switching Manager
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices (Switches,
HUBs, Touchscreens, Webcams,.....)
To support your case as quickly as possible
and to be able to process and track your data,
we ask you to provide us with the following
information.
After we have received your mail, a support
ticket is automatically created in our ticket sys-
tem, where all information about your support
case is stored.
and are traceable at any time.
This way the support team has all the informa-
tion about your system in a direct conversation
and your advantage is that the questions can be
answered in a targeted and faster way.
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Keyboard
doesn´t work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing ashing
red orange green
glowing ashing
Please send the form to [email protected].
Resolution:
Fix
copper
dual

Contact Information
Company
Contact person
email
phone number
customer from
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices (Switches,
HUBs, Touchscreens, Webcams,.....)
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing ashing
red orange green
glowing ashing
Please send your RMA to Heidi Brosig email [email protected]
Resolution:
Fix
copper
RMA Number
ber
copper
Product
single dual
SWITCHING MANAGER
RMA - request

6. Check the LEDS to get more information....
Error Cause Solution
LED is not
lighting
The devices get no power Is the power supply connected? (white box)
LED is lighting
in red
No connection between
Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise when plugging
in)
Control both, if it does not work please send an e-mail to suppo[email protected]
LED is lighting
in orange
No picture on the monitor Check if the local/CPU (PC) cable is connected well.
Check if the remote/CON (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect power supply
again.
If the menu is visible, press the Okey and choose the resolution of the monitor. en
press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but the
keyboard is not working
Plug out/in USB of keyboard and wait until driver is installed (aer few seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection with local: IN
remote: headset OUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local OUT
LED is lighting
green
The screen fl ickers, has
an incorrect display
Install current rmware from our homepage www.kvm-tec.com/support/rmware-
download
LED is blinking
green
Different fi rmware or
USB is not compatible
e-mail to su[email protected]
LED are
lighting
differently
Different fi rmware To enter on screen menu/check fi rmware version:
To enter the On screen menu, press the Scroll Lock key ve times in quick
succession. e currently installed rmware version is displayed below the menu
If rmware update does not work, please send an e-mail to su[email protected]
First
Aid
kvm-tec

7. Your Extender....
Video error (stri-
pes in the picture)
USB is not wor-
king
No Power
(No LED)
Check the
powerplug
Is the power supply
ok? Try another
Unit.
Try reprogramming the
Unit by using a JTAG
programmer
Contact kvm-tec
support
Are the USB
Devices plugged in
correctly?
Is the USB cable on
the Local side plug-
ged into the PC?
Are the USB
Devices working
directly on the PC?
Check if local and
remote Unit have the
same rmware
Replace the USB
cable from PC to the
Local Extender
Check if the local or
the remote Unit is
causing the problem
by swaping rst
the local and than
the remote Unit to
another Unit
Contact kvm-tec
support
Check if all
cables are plugged
in correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the local
out of the local Unit
Check if the DDC is set
correctly (in menu under
point „O“)
Check if both Units
have the correct
 r m w a r e
No Video
Contact kvm-tec
support
Check if all
cables are plugged
in correctly
Check if the PC is
sending a Image by
plugging in a monitor
on the local out of the
local Unit
Check if local and
remote Unit have the
correct rmware
Check if the DDC is
set correctly (in the
menu under point
„o“)
Check if the net-
work switch is setup
correctly and has
enough bandwidth
Contact kvm-tec
support
Check if other units
have the same
behaviour
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally [phone]
kvm-tec Support [email protected] Phone: [phone] - 30
First
Aid
kvm-tec