Kyocera ECOSYS P5026cdw Instruction Manual

kyoceradocumentsolutions.us
Frequently Asked
Questions P5026cdw

Table of Contents
My P5026cdw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my P5026cdw? 4
How do I access the Command Center RX webpage? 5
What is the administrator login via the P5026cdw OP Panel? 6
Where is the Serial Number located for the P5026cdw ? 6
How do I install the Windows Print Driver for my P5026cdw? 7
My P5026cdw has poor image quality. 9
My P5026cdw displays an error indication. 10
My P5026cdw does not turn on. 11
My P5026cdw has a message on the display that a Paper Jam has
occurred. Also, there is a flashing light with an exclamation mark
next to it. 11
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows). 15
Wireless Connection setup by Using Wi-Fi Direct. 18
When trying to access the Command Center web page on my
P5026cdw it states, “incorrect login Username or Password”. 25
How can I print onto “Special Media” such as Envelopes or Labels on
my P5026cdw? 26
Installing the Apple OS print driver. 27

FAQs P5026cdw
3
My P5026cdw displays “Check toner/Low toner”.
1. Check to ensure the toner is Genuine Kyocera Toner.
You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
To maintain quality, we recommend using genuine
Kyocera toner containers, which must pass numerous
quality inspections.
The use of non-genuine toner containers may cause failure. We
will not be liable for any damages caused by the use of third-
party supplies in this machine.
A label is affixed to our genuine supplies, as shown below.
2. Remove the toner container and shake it, re-install
the toner container.
Shake the toner container.
3. Make sure the Right Cover is closed all the way.
4. Make sure the toner is installed in the
printer correctly.

FAQs P5026cdw
4
Print Status Page ?
How do I check the Toner Level on my P5026cdw?
The toner gauges can be found on the printer Status Page.
Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print
Status Page.
Check Toner Gauges at the bottom of the page.
Output of status page
1. Press the [Status / Job Cancel] key.
[MENU] Key
2. Select [Report Printing] and press [►] key.
3. Select [status page] and press [OK] key.
►
Print Status Page
4. As [?] is additionally displayed, press [OK] key.
Status page is printed.
Toner Gauges
Cyan
0 %
100 %
Magenta
0 %
100 %
Yellow
0 %
100 %
Black
0 %
100 %
Report Print

FAQs P5026cdw
5
How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
+ Print the Status Page to get the TCP IP address for the printer.
+ Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select
PrintStatus Page.
+ Look for the heading of Network on left column of the printed Status Page.
+ Below Network look for IPv4.
+ Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.
The default login is
User Name: Admin (capital A)
Password: Admin (capital A)

FAQs P5026cdw
6
What is the administrator login via the P5026cdw OP Panel?
Username: 2600
Password: 2600
Where is the Serial Number located for the P5026cdw ?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the printed status page.
Checking the Equipment’s Serial Number
The equipment’s serial number is printed in the location shown in the figure.
You’ll need the equipment’s serial number when contacting your Service Representative. Please
check the number before contacting your Service Representative.

FAQs P5026cdw
7
How do I install the Windows Print Driver for my P5026cdw?
Supported operating systems.
+ Windows 10
+ Windows 8.1
+ Windows Server 2019
+ Windows Server 2016
+ Windows Server 2012 R2
+ Windows Server 2012
Note: If you install the driver in unsupported operating
systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed
with the installation, allow the installer to make changes to
your computer. For more information on Microsoft Windows
support policy, go to the Microsoft Support website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/p5026
1. Once downloaded, double click on the exe file to start the
installation. The driver installation files will extract to a folder
on the C drive.
2. When the extraction completes, Windows Defender may
prompt an unrecognized app is starting. Click More Info.
3. Then select Run Anyway.
4. The Kyocera Product Library will open.
5. Accept the License Agreement.

FAQs P5026cdw
8
6. Acknowledge the Energy Star Compliance notification by
clicking OK.
7. In the menu on the left select Express Install.
8. In Express mode, the installer will search the network and
USB connections for any Kyocera devices.
Click on the printer to highlight it and click Install.
9. Select Yes to allow the driver to report issues to Kyocera in
the event of an issue. If you do not wish to allow the reporting,
select No.
10. The Product Library will start installing the selected driver
and components.
11. Once complete, select the check box to Print A
Test Page.
Please note that for Energy Star Compliance, Duplex is enabled
by default.

FAQs P5026cdw
9
My P5026cdw has poor image quality.
To maintain quality, be sure to use genuine Kyocera toner.
The use of non-genuine toner containers may cause failure. A label is affixed to our
genuine supplies, as shown below.
1. Replace the paper with new paper.
2. Shake the toner container from side to side several times.
3. Disable Eco Print mode.
4. Make sure the paper type setting is correct for the paper being used.
5. Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.
6. Select the Menu key > Adjust/Maintenance > Service > LSU > OK > OK.
7. Select the Menu key > Adjust/Maintenance > Service > DEV-CLN > OK > OK.
8. Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.

FAQs P5026cdw
10
My P5026cdw displays an error indication.
If an error occurs on the machine, the error message appears on the screen. Also, the Attention
indicator on the operation panel will light up or flash.
1. How can I find information if an error occurs?
Press the Arrow keys in Increments or decrements numbers
or select Menu in the message display. When a specific error
occurs, select the [►] key to show the Help screen.
2. How can I clear an error or wake the machine up
from Sleeping?
Answer: Pressing the [Go] key will clear a specific error or will
wake the machine from a sleep state.
3. What does a blinking Ready light mean?
The [Ready] light blinks during print processing or when an
error occurs.
4. What does a blinking Attention light mean?
The [Attention] indicator lights up or blinks when an error
occurs, or a job is stopped.
5. Why do I get a “Add Paper to MP Tray” message when
I send a print job.
The media type or size selection in the print job does not
match the media or size in the printer. Verify that the media
and size selected in the print driver matches the media and
size in the cassette.
6. Why does the printer show Offline when
connected USB
This is likely a communication issue. Use another USB port on
the PC or another USB cable.

FAQs P5026cdw
11
Paper jam
MP Tray
My P5026cdw does not turn on.
1. Make sure to fully press in the white main power button
located on the lower right side of the front of the printer.
2. Check that the power cord that came with the printer is fully
inserted in the rear of the unit.
3. Confirm the printer is plugged into a working outlet. Try
plugging in another device to see if it powers on.
4. Try a different power cord if available.
My P5026cdw has a message on the display that a Paper
Jam has occurred. Also, there is a flashing light with an
exclamation mark next to it.
The first step is to determine the paper jam location. Take a
look at the message on the Printer display. The first line of text
shows “Paper JAM,” and the second line of text indicates the
Paper Jam location. Reference the images below and follow the
steps outlined to clear the
jammed paper.
Paper Jam at the MP Tray
1. Remove any jammed paper. Do not reuse jammed papers.
If the paper tears during removal, be sure to remove any loose
scraps of paper from inside the machine. Scraps of paper left
in the machine could cause subsequent jamming.
2. Remove all the paper.
3. Push the multipurpose tray to close it.
4. Pull Cassette 1 out toward you until it stops.

FAQs P5026cdw
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Paper jam
Cassette 1
5. Open Duplex Feed Cover. 10. Reload the paper.
6. Remove any jammed paper.
7. Push Feed Cover back in.
8. Push Cassette 1 back in.
9. Open the multipurpose tray.
Paper Jam at the Cassette 1
1. Pull Cassette 1 out toward you until it stops.
2. Remove any jammed paper. Do not reuse the jammed
papers. If the paper tears during removal, be sure to remove
any loose scraps of paper from inside the machine. Scraps of
paper left in the device could cause subsequent jamming.
3. Push Cassette 1 back in.

FAQs P5026cdw
13
Paper Jam at the Rear Cover 5. Open the feed cover (B).
6. Remove any jammed paper.
1. Open the Rear Cover 1.
2. Remove any jammed paper. Do not reuse the jammed
papers. If the paper tears during removal, be sure
to remove any loose scraps of paper from inside the
machine. Scraps of paper left in the device could cause
subsequent jamming.
3. Open the cover (A).
4. Remove any jammed paper.
7. Open the duplex unit (C).
8. Remove any jammed paper.
9. Push and close the Rear Cover 1.
Paper jam
Rear Cover

FAQs P5026cdw
14
Paper jam
Duplex unit
Paper Jam in the Duplex Unit
1. Pull Cassette 1 out toward you until it stops.
2. Open the Duplex Feed Cover.
3. Remove any jammed paper. Do not reuse the jammed
papers. If the paper tears during removal, be sure to remove
any loose scraps of paper from inside the machine. Scraps of
paper left in the device could cause subsequent jamming.
4. Push the Duplex Feed Cover back in.
5. Push Cassette 1 back in.

FAQs P5026cdw
15
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows).
To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to
the machine, connect the computer with the machine locally.
The connection methods are wired connection via LAN cable
and wireless LAN connection (Wi-Fi Direct).
Wireless Connection setup by Using LAN Cable
Connect the printer with a computer
1. Connect the printer with a computer via LAN cable when the
machine is powered on.
2. Turn on the computer.
IP address (link local address) of the machine and computer is
generated automatically.
Insert the DVD (if your computer is equipped with one) or visit
our web site and download the latest
Wi-Fi setup tool
https://www.kyoceradocumentsolutions.us/p5026
Click [Accept].
Select Maintenance.
Wi-Fi Setup Tool > [OK].
NOTE
+ Before using the Wi-Fi Setup Tool, connect your
computer to this machine locally with wired LAN
cable or Wi-Fi Direct.
+ To use Wi-Fi Direct, confirm that the Wi-Fi Direct
is enabled (Wi-Fi Direct is set to [On]) and Restart
Network from the operation panel, before your
computer will be connected to this machine with Wi-
Fi Direct.
+ To use a wired LAN cable directly connected to the
machine, the Auto-IP (Link-local) address will be
assigned to the machine and the computer. This
machine applies Auto-IP as the
default settings.
+ Configure the settings on the operation panel if your
computer supports WPS.
NOTE
+ Installation on Windows must be done by a user
logged on with administrator privileges.
+ If the “Welcome to the Found New Hardware Wizard“
dialog box displays, select [Cancel].
+ If the autorun screen is displayed, click
[Run setup.exe].
+ If the user account management window appears,
click [Yes] ([Allow]).

FAQs P5026cdw
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Configure the settings
Select “Do not use WPS“.
Press next.
Press next.
Select LAN cable and press Next.
Press next.
Select Easy setup and Press Next.

FAQs P5026cdw
17
NOTE
Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.
A list of available printers will be displayed, select you model
and press Next.
Enter Admin for Username and Admin for password.
Select Use device settings. Press Next.
Select your Network Authentication type and enter Password in
the Pre-Shared Key field. Press Next.
Software will show connecting status.
Software will show connecting status. Setup Complete.

FAQs P5026cdw
18
NOTE
+ Enter an ID consisting of between 1 and 16 numbers.
+ Select the [▲] or [▼] key to enter a number.
+ Select the [◄] or [►] key to move the cursor left or right.
+ The factory default settings for the administrator ID is set as shown below.
Wireless Connection setup by Using Wi-Fi Direct.
Enabling Wi-Fi Direct
When the wireless network function is available on the machine, setting Wi-Fi Direct enables you
to print from the Wi-Fi Direct environment. The configuration methods are as follows:
1. Press the Menu key.. 2. Press arrow down to [Wi-Fi Direct Set]
3. Press right arrow key. 4. Press the administrator ID (2600) and select the [OK] key.
Model Name
Administrator ID
ECOSYS P5021cdn/ECOSYS P5021cdw
2100
ECOSYS P5026cdn/ECOSYS P5026cdw
2600

FAQs P5026cdw
19
NOTE
+ Enter a password consisting of between 1 and 16 numbers.
+ Select the [▲] or [▼] key to enter a number.
+ Select the [◄] or [►] key to move the cursor left or right.
+ The factory default settings for the administrator ID is set as shown below.
Model Name
Administrator ID
ECOSYS P5021cdn/ECOSYS P5021cdw
2100
ECOSYS P5026cdn/ECOSYS P5026cdw
2600
4. Enter the administrator ID (2600) and select the [OK] key. 7. Press the down arrow to select ON, Press OK.
5. Enter the administrator password (2600) and select the
[OK] key.
6. Press the OK key. A blinking “?”will appear.
8. Restart the printer.

FAQs P5026cdw
20
Find Wi-Fi Direct SSID and password
[Menu] key > [▲] [▼] key > [Wi-Fi Direct Set] > [►] key
Note the network name (SSID), IP address, and password.
1. Press the menu key.
2. Press the down arrow key
to Wi-Fi Direct.
3. Pess the right arrow key.
4. Press the down arrow key to show Network Name (SSID)
Press down arrow key again to show Password.
Connect the Computer to the Wi-Fi direct SSID.
1. [Settings] > [Wi-Fi].
2. Select the network name (SSID) appeared in previous step.
3. Enter the password that was provided in previous step> [Connect].
The network between this printer and the computer/ handheld device is configured.