Kyocera ECOSYS P5026cdw Instruction Manual

kyoceradocumentsolutions.us
Frequently Asked
Questions P5026cdw

Table of Contents
My P5026cdw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my P5026cdw? 4
How do I access the Command Center RX webpage? 5
What is the administrator login via the P5026cdw OP Panel? 6
Where is the Serial Number located for the P5026cdw ? 6
How do I install the Windows Print Driver for my P5026cdw? 7
My P5026cdw has poor image quality. 9
My P5026cdw displays an error indication. 10
My P5026cdw does not turn on. 11
My P5026cdw has a message on the display that a Paper Jam has
occurred. Also, there is a flashing light with an exclamation mark
next to it. 11
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows). 15
Wireless Connection setup by Using Wi-Fi Direct. 18
When trying to access the Command Center web page on my
P5026cdw it states, “incorrect login Username or Password”. 25
How can I print onto “Special Media” such as Envelopes or Labels on
my P5026cdw? 26
Installing the Apple OS print driver. 27

FAQs P5026cdw
3
My P5026cdw displays “Check toner/Low toner”.
1. Check to ensure the toner is Genuine Kyocera Toner.
You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
To maintain quality, we recommend using genuine
Kyocera toner containers, which must pass numerous
quality inspections.
The use of non-genuine toner containers may cause failure. We
will not be liable for any damages caused by the use of third-
party supplies in this machine.
A label is affixed to our genuine supplies, as shown below.
2. Remove the toner container and shake it, re-install
the toner container.
Shake the toner container.
3. Make sure the Right Cover is closed all the way.
4. Make sure the toner is installed in the
printer correctly.

FAQs P5026cdw
4
Print Status Page ?
How do I check the Toner Level on my P5026cdw?
The toner gauges can be found on the printer Status Page.
Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print
Status Page.
Check Toner Gauges at the bottom of the page.
Output of status page
1. Press the [Status / Job Cancel] key.
[MENU] Key
2. Select [Report Printing] and press [►] key.
3. Select [status page] and press [OK] key.
►
Print Status Page
4. As [?] is additionally displayed, press [OK] key.
Status page is printed.
Toner Gauges
Cyan
0 %
100 %
Magenta
0 %
100 %
Yellow
0 %
100 %
Black
0 %
100 %
Report Print

FAQs P5026cdw
5
How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
+ Print the Status Page to get the TCP IP address for the printer.
+ Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select
PrintStatus Page.
+ Look for the heading of Network on left column of the printed Status Page.
+ Below Network look for IPv4.
+ Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.
The default login is
User Name: Admin (capital A)
Password: Admin (capital A)

FAQs P5026cdw
6
What is the administrator login via the P5026cdw OP Panel?
Username: 2600
Password: 2600
Where is the Serial Number located for the P5026cdw ?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the printed status page.
Checking the Equipment’s Serial Number
The equipment’s serial number is printed in the location shown in the figure.
You’ll need the equipment’s serial number when contacting your Service Representative. Please
check the number before contacting your Service Representative.

FAQs P5026cdw
7
How do I install the Windows Print Driver for my P5026cdw?
Supported operating systems.
+ Windows 10
+ Windows 8.1
+ Windows Server 2019
+ Windows Server 2016
+ Windows Server 2012 R2
+ Windows Server 2012
Note: If you install the driver in unsupported operating
systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed
with the installation, allow the installer to make changes to
your computer. For more information on Microsoft Windows
support policy, go to the Microsoft Support website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/p5026
1. Once downloaded, double click on the exe file to start the
installation. The driver installation files will extract to a folder
on the C drive.
2. When the extraction completes, Windows Defender may
prompt an unrecognized app is starting. Click More Info.
3. Then select Run Anyway.
4. The Kyocera Product Library will open.
5. Accept the License Agreement.

FAQs P5026cdw
8
6. Acknowledge the Energy Star Compliance notification by
clicking OK.
7. In the menu on the left select Express Install.
8. In Express mode, the installer will search the network and
USB connections for any Kyocera devices.
Click on the printer to highlight it and click Install.
9. Select Yes to allow the driver to report issues to Kyocera in
the event of an issue. If you do not wish to allow the reporting,
select No.
10. The Product Library will start installing the selected driver
and components.
11. Once complete, select the check box to Print A
Test Page.
Please note that for Energy Star Compliance, Duplex is enabled
by default.

FAQs P5026cdw
9
My P5026cdw has poor image quality.
To maintain quality, be sure to use genuine Kyocera toner.
The use of non-genuine toner containers may cause failure. A label is affixed to our
genuine supplies, as shown below.
1. Replace the paper with new paper.
2. Shake the toner container from side to side several times.
3. Disable Eco Print mode.
4. Make sure the paper type setting is correct for the paper being used.
5. Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.
6. Select the Menu key > Adjust/Maintenance > Service > LSU > OK > OK.
7. Select the Menu key > Adjust/Maintenance > Service > DEV-CLN > OK > OK.
8. Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.

FAQs P5026cdw
10
My P5026cdw displays an error indication.
If an error occurs on the machine, the error message appears on the screen. Also, the Attention
indicator on the operation panel will light up or flash.
1. How can I find information if an error occurs?
Press the Arrow keys in Increments or decrements numbers
or select Menu in the message display. When a specific error
occurs, select the [►] key to show the Help screen.
2. How can I clear an error or wake the machine up
from Sleeping?
Answer: Pressing the [Go] key will clear a specific error or will
wake the machine from a sleep state.
3. What does a blinking Ready light mean?
The [Ready] light blinks during print processing or when an
error occurs.
4. What does a blinking Attention light mean?
The [Attention] indicator lights up or blinks when an error
occurs, or a job is stopped.
5. Why do I get a “Add Paper to MP Tray” message when
I send a print job.
The media type or size selection in the print job does not
match the media or size in the printer. Verify that the media
and size selected in the print driver matches the media and
size in the cassette.
6. Why does the printer show Offline when
connected USB
This is likely a communication issue. Use another USB port on
the PC or another USB cable.