
GiuliettaX - PL2SVX*
16
16. Toubleshooting – Solving the most
common problems
Before calling the service personnel, to avoid useless expenses, check whether the machine problem
corresponds to one of the cases indicated below.
Malfunction Cause Solution
Leaking from the lterholder
edge
Dirty group gasket Clean the group gasket with a brush
and/or replace the gasket with an
original part.
Coffee extraction time too
short
Too coarse coffee grinding degree
The used coffee is too old
Use a ner grinding degree.
Use fresh coffee.
Coffee comes out in drops Filter holes blocked or lter holder
outlet dirty
Too ne coffee grinding degree
Clean the lter/the lterholder.
Use a coarser grinding degree.
Water leak under the
machine
Discharge tray blocked
Discharge tray hole blocked
Empty and clean the discharge tray.
Clean the hole.
Steam pressure higher than
2 bar
Fake pressure inside the boiler Open the steam tap for few minutes.
Steam comes out from
underneath the drip tray
Too much water inside the boiler
Check the steam pressure: if it is
above 2,5 bar, probably there is a
problem with the lling of the boiler
or the heating of the steam boiler
Open the water tap and take out
some litres of water.
Steam pressure lower than
0.8 bar
Check if the machine is in Stand By
mode
Press a button to exit the Stand-by
mode.
Coffee temperature
too hot/cold
Adjust the temperature using the
display
See the following link: https://youtu.
be/5jC4WnZankw
Machine does not heat Check the water mains pressure
(pump manometer)
Check the pressure on the steam
manometer
Turn off and turn on the machine.
RESET1the unit: if the reset does
not work, please contact your
reseller/authorized technician.
If the pressure is at 0, it means
that there may a problem with
the heating, please contact your
reseller/authorized technician.
Water comes out from the
drainage tray
Check the slope of the discharge
tube
If this does not solve the situation,
please contact your reseller/
authorized technician.
No water comes from the
water wand
Check, clean or replace the
distribution lter
If this does not solve the situation,
please contact your reseller/
authorized technician.
The selection panel blinks,
all functions are blocked
Turn off and turn on the machine If this does not solve the situation,
please contact your reseller/
authorized technician.
The machine continues
charging water
Check the water prole: it needs to
be suitable for coffee machines
If this does not solve the situation,
please contact your reseller/
authorized technician.
1. RESET: to perform the RESET of the entire unit, turn the machine off, press the buttons 1-3-5 (K1GR1-K3GR1-K5GR1) at
the same time and afterwards turn the machine on.