Lenovo S710 Owner's manual

LenovoS710All-In-OneHardwareMaintenanceManualMachineTypes:10152/F0AG

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandChapter2Safetyinformationonpage3andAppendixANoticesonpage107.FirstEdition(August2013)CopyrightLenovo2013.LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServicesAdministrationGSAcontract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Chapter1.Aboutthismanual......1ImportantSafetyInformation..........1Chapter2.Safetyinformation......3Generalsafety................3Electricalsafety...............3Safetyinspectionguide............5Handlingelectrostaticdischarge-sensitivedevices..................5Groundingrequirements............6Safetynotices(multi-lingualtranslations).....6Chapter3.Generalinformation....29Specications...............29LenovoSupportWebsite..........29Chapter4.GeneralCheckout.....31Problemdeterminationtips..........31Chapter5.Troubleshootinganddiagnostics..............33Basictroubleshooting............33AccessingControlPanelontheWindows8operatingsystem..............34Troubleshootingprocedure..........34Troubleshooting..............35Audioproblems............35CDproblems.............37DVDproblems.............38Intermittentproblems..........39Keyboard,mouse,orpointingdeviceproblems...............39Monitorproblems............41Networkingproblems..........43Optionproblems............45Performanceandlockupproblems.....46Printerproblems............48Serialportproblems...........48Softwareproblems...........49USBproblems.............50Chapter6.UsingtheSetupUtilityprogram................51StartingtheSetupUtilityprogram.......51Viewingandchangingsettings........51Usingpasswords..............51Passwordconsiderations.........51Power-OnPassword..........52AdministratorPassword.........52Setting,changing,anddeletingapassword.52Enablingordisablingadevice........52Selectingastartupdevice..........53Selectingatemporarystartupdevice....53Selectingorchangingthestartupdevicesequence...............53ChangingtheBIOSsettingsbeforeinstallinganewoperatingsystem..............53ExitingtheSetupUtilityprogram.......54Chapter7.Symptom-to-FRUIndex..55Harddiskdrivebooterror..........55PowerSupplyProblems...........55Beepsymptoms..............55POSTerrorcodes.............56Miscellaneouserrorconditions........57Undeterminedproblems...........59Chapter8.Locations.........61Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer..........61Locatingconnectors,controls,andindicatorsontherearofyourcomputer..........62LocatingmajorFRUsandCRUs........63LookingupFRUinformation.........65Locatingpartsonthesystemboard......66Chapter9.ReplacingFRUs......67Removingandreinstallingthesystemstandhingecover..................67Removingandreinstallingthesystemstand...68Removingthecomputercover........71RemovingandreinstallingtheVESAmountbracket.................71Replacingtheharddiskdrive.........72Replacingtheopticaldrive..........74Removingandreinstallingthesystemboardshield..................76Replacingthemicroprocessorfan.......77Replacingtheheatsinkassembly.......78Replacingthemicroprocessor........80Replacingthebattery............83Replacingtheinverter............84Installingorreplacingamemorymodule....85Replacingtheinternalspeakers........87Replacingtheintegratedcamera.......88Replacingthesystemboard.........89CopyrightLenovo2013iii

ReplacingtheLCDpanel...........91ReplacingtheWi-Ficard...........94ReplacingtheUSBkeyboardormouse.....96Completingthepartsreplacement.......96Chapter10.FRUlists-S710......99Chapter11.AdditionalServiceInformation.............103Securityfeatures..............103HardwarecontrolledPasswords......103Operatingsystempassword.......103BIOSlevels................103Flashupdateprocedures..........103Updating(ashing)theBIOSfromadisc...103Updating(ashing)theBIOSfromyouroperatingsystem............104RecoveringfromaPOST/BIOSupdatefailure................105Powermanagement............105Automaticcongurationandpowerinterface(ACPI)BIOS..............106AutomaticPower-onfeatures.......106AppendixA.Notices.........107Televisionoutputnotice...........108EuropeanconformanceCEmark.......108Trademarks................108Index.................109ivLenovoS710All-In-OneHardwareMaintenanceManual

Chapter1.AboutthismanualThismanualprovidesserviceandreferenceinformationforLenovoS710All-In-Onecomputerslistedonthefrontcover.ThismanualisintendedonlyfortrainedservicepersonnelwhoarefamiliarwithLenovocomputerproducts.BeforeservicingaLenovocomputerproduct,besuretoreadImportantSafetyInformationonpage1.Chapter7Symptom-to-FRUIndexonpage55andChapter11AdditionalServiceInformationonpage103arenotspecictoanymachinetypeandareapplicabletoallLenovoAll-In-Onecomputers.FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identication,seeChapter8Locationsonpage61.ForFRUreplacementinstructions,seeChapter9ReplacingFRUsonpage67.ForFRUpartnumbers,goto:http:/www.lenovo.com/serviceparts-lookupImportantSafetyInformationBesuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuterlesinstructions.LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevorSieirgendwelcheVorgängedurchfhrenLeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireunaqualsiasidelleistruzioniCertique-sedelertodasasinstruçesdecuidadoeperigonestemanualantesdeexecutarqualquerumadasinstruçesEsimportantequeleatodaslasdeclaracionesdeprecaucinydepeligrodeestemanualantesdeseguirlasinstrucciones.CopyrightLenovo20131

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Chapter2.SafetyinformationThischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.GeneralsafetyFollowtheserulestoensuregeneralsafety:Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.Whenliftinganyheavyobject:1.Ensureyoucanstandsafelywithoutslipping.2.Distributetheweightoftheobjectequallybetweenyourfeet.3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthemusclesinyourback.Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkaretooheavyforyou.Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelarenotinahazardousposition.Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicingthemachine.Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately8centimeters(3inches)fromtheend.Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.Remember:Metalobjectsaregoodelectricalconductors.Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,usingsolvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevicethatiswornordefective.Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.ElectricalsafetyCAUTION:Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoidpersonalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunicationsystems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.Observethefollowingruleswhenworkingonelectricalequipment.CopyrightLenovo20133

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectricalaccidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.Disconnectallpowerbefore:PerformingamechanicalinspectionWorkingnearpowersuppliesRemovingorinstallingFieldReplaceableUnits(FRUs)Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomertopower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyourpocketorbehindyourback.Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,youmaypreventacurrentfrompassingthroughyourbody.Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesforthattester.Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchasmetaloorstripsandmachineframes.Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.Donotusewornorbrokentoolsandtesters.Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceisconductive;suchtouchingcancausepersonalinjuryandmachinedamage.Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperatingplacesinamachine:PowersupplyunitsPumpsBlowersandfansMotorgeneratorsandsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)Ifanelectricalaccidentoccurs:Usecaution;donotbecomeavictimyourself.Switchoffpower.Sendanotherpersontogetmedicalaid.4LenovoS710All-In-OneHardwareMaintenanceManual

SafetyinspectionguideTheintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsontheseproducts.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusersandservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshouldbeusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythisinspectionguide.Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeandwhetheryoucancontinuewithoutrstcorrectingtheproblem.Considertheseconditionsandthesafetyhazardstheypresent:Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatalelectricalshock).Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitorMechanicalhazards,suchaslooseormissinghardwareTheguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,andthepowercorddisconnected.Checklist:1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).2.Power-offthecomputer.Disconnectthepowercord.3.Checkthepowercordfor:a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wiregroundcontinuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.c.Insulationmustnotbefrayedorworn.4.Removethecover.5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,waterorotherliquids,orsignsofreorsmokedamage.7.Checkforworn,frayed,orpinchedcables.8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.Handlingelectrostaticdischarge-sensitivedevicesAnycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitivetoelectrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthepersonhandlingthepartareallatthesamecharge.Notes:1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.WhenhandlingESD-sensitiveparts:Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.Avoidcontactwithotherpeoplewhilehandlingthepart.Chapter2.Safetyinformation5

Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhenyouarewearingawriststrap.Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.ThematisespeciallyusefulwhenhandlingESD-sensitivedevices.Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecicservicerequirement.Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedorbattery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.Usetheroundground-prongoftheacplugonac-operatedcomputers.GroundingrequirementsElectricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Propergroundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.Safetynotices(multi-lingualtranslations)Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:EnglishArabicBrazilian/PortugueseChinese(simplied)Chinese(traditional)FrenchGermanHebrewItalianKoreanSpanishDANGERElectricalcurrentfrompower,telephoneandcommunicationcablesishazardous.Toavoidashockhazard:Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationofthisproductduringanelectricalstorm.Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.6LenovoS710All-In-OneHardwareMaintenanceManual

Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.Whenpossible,useonehandonlytoconnectordisconnectsignalcables.Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,oropeningcoversonthisproductorattacheddevices.ToConnectToDisconnect1.TurneverythingOFF.2.First,attachallcablestodevices.3.Attachsignalcablestoconnectors.4.Attachpowercordstooutlet.5.TurndeviceON.1.TurneverythingOFF.2.First,removepowercordsfromoutlet.3.Removesignalcablesfromconnectors.4.Removeallcablesfromdevices.CAUTION:Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebatteryrecommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replaceitonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperlyused,handled,ordisposedof.Donot:ThroworimmerseintowaterHeattomorethan100C(212F)RepairordisassembleDisposeofthebatteryasrequiredbylocalordinancesorregulations.CAUTION:Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)areinstalled,notethefollowing:Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposuretohazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedhereinmightresultinhazardousradiationexposure.DANGERSomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithopticalinstruments,andavoiddirectexposuretothebeam.Chapter2.Safetyinformation7

18kg(37lbs)32kg(70.5lbs)55kg(121.2lbs)CAUTION:Usesafepracticeswhenlifting.CAUTION:Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnofftheelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepowercord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnectedfromthepowersource.

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Chapter2.Safetyinformation9

18kg(37lbs)32kg(70.5lbs)55kg(121.2lbs)

PERIGOAcorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçeséperigosa.10LenovoS710All-In-OneHardwareMaintenanceManual

Paraevitarriscodechoqueelétrico:Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguraçãodesteprodutoduranteumatempestadecomraios.Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamenteinstaladas.Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosdeinstalaçãoeconguração.Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverouabrirtampasdesteprodutooudedispositivosconectados.ParaConectar:ParaDesconectar:1.DESLIGUETudo.2.Primeiramente,conectetodososcabosaosdispositivos.3.Conecteoscabosdesinalaosconectores.4.Conecteoscabosdealimentaçãoàstomadas.5.LIGUEosdispositivos.1.DESLIGUETudo.2.Primeiramente,removaoscabosdealimentaçãodastomadas.3.Removaoscabosdesinaldosconectores.4.Removatodososcabosdosdispositivos.CUIDADO:Aosubstituirabateriadelítio,utilizeapenasumabateriacomNmerodePeça45C1566ouumtipodebateriaequivalenterecomendadopeloSeoseusistemapossuiummdulocomumabateriadelítio,substitua-oapenasporummdulodomesmotipoedomesmofabricante.Abateriacontémlítioepodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.Não:JogueoucoloquenaáguaAqueçaamaisde100C(212F)ConsertenemdesmonteDescarteabateriaconformerequeridopelasleisouregulamentoslocais.PRECAUCIÓN:Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraticaoutransmissores)estivereminstalados,observeoseguinte:Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposiçãoprejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.Chapter2.Safetyinformation11

Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaquipoderesultaremexposiçãoprejudicialàradiação.PERIGOAlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentospticoseeviteexposiçãodiretaaofeixe.18kg(37lbs)32kg(70.5lbs)55kg(121.2lbs)CUIDADO:Utilizeprocedimentosdesegurançaparalevantarequipamentos.CUIDADO:Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentaçãonãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabodealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosdealimentaçãoestejamdesconectadosdafontedealimentação.

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