Goodmaintenancepractices.......37
Movingyourcomputer...........38
Chapter7.Troubleshootingand
diagnostics..............39
asictroubleshooting............39
Troubleshootingprocedure..........40
Troubleshooting..............40
Audioproblems............41
Intermittentproblems..........41
Harddiskdriveproblems.........42
Problemswiththekeyboardormouse...42
Monitorproblems............43
Networkingproblems..........44
Ihaveconnectedanoptiontomycomputer,
butitdoesnotwork...........46
Performanceandlockupproblems.....46
Theprinterdoesnotwork........47
Serialconnectorcannotbeaccessed....47
Softwareproblems...........47
MyUSconnectorscannotbeaccessed..48
Diagnostics................48
LenovoSolutionCenter.........49
Chapter8.Recoveryinformation...51
RecoveryinformationfortheWindows7operating
system..................51
Creatingandusingrecoverymedia.....51
Performingbackupandrecoveryoperations.52
Creatingandusingarescuemedium....54
Reinstallingprogramsanddevicedrivers..54
Solvingrecoveryproblems........56
RecoveryinformationfortheWindows8.1
operatingsystem..............56
Refreshingyourcomputer........56
Resettingyourcomputertothefactory-default
settings................56
Usingtheadvancedstartupoptions....57
RecoveringyouroperatingsystemifWindows
8.1failstostart.............57
Chapter9.Installingorreplacing
hardware...............59
Handlingstatic-sensitivedevices.......59
Installingorreplacinghardware........59
Installingexternaloptions........59
Installingorremovingtheacpoweradapter.59
Replacingthekeyboardormouse.....61
Replacingthewirelesskeyboardormouse..62
Obtainingdevicedrivers.........65
Chapter10.Gettinginformation,help,
andservice..............67
Informationresources............67
LenovoThinkVantageTools........67
HelpandSupport............67
SafetyandWarranty...........67
LenovoWebsite............67
LenovoSupportWebsite.........68
Helpandservice..............68
Usingthedocumentationanddiagnostic
program...............68
Callingforservice............68
Usingotherservices..........69
Purchasingadditionalservices......69
AppendixA.Regulatory
information..............71
Exportclassificationnotice..........71
Electronicemissionsnotices.........71
FederalCommunicationsCommission
DeclarationofConformity........71
Eurasiancompliancemark..........73
razilregulatorynotice...........73
Mexicoregulatorynotice...........73
Additionalregulatoryinformation.......73
AppendixB.WEEEandrecycling
information..............75
ImportantWEEEinformation.........75
RecyclinginformationforJapan........75
Recyclinginformationforrazil........76
atteryrecyclinginformationforTaiwan.....76
atteryrecyclinginformationfortheEuropean
Union..................76
AppendixC.RestrictionofHazardous
SubstancesDirective(RoHS).....79
EuropeanUnionRoHS...........79
ChinaRoHS................79
TurkishRoHS...............79
UkraineRoHS...............80
IndiaRoHS................80
AppendixD.ChinaEnergyabel...81
AppendixE.ENERGYSTARmodel
information..............83
AppendixF.Notices..........85
Trademarks................86
Index..................87
iiThinkCentreE63zUserGuide