Lenovo Preferred Pro User manual

LenovoPreferredProUSBFingerprint
KeyboardUserGuide

http://www.lenovo.com/safety
Note:Beforeinstallingtheproduct,besuretoreadthewarrantyinformationinAppendixB“LenovoLimited
Warranty”onpage17.
ThirdEdition(May2013)
©CopyrightLenovo2010,2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Chapter1.AbouttheLenovo
PreferredProUSBFingerprint
Keyboard................1
Productdescription..............1
Frontview................1
Rearview................3
Systemrequirements.............4
Chapter2.InstallingtheLenovo
PreferredProUSBFingerprint
Keyboard................5
InstallingtheThinkVantageFingerprintSoftware..5
InstallingtheLenovoPreferredProUSBFingerprint
Keyboard..................5
Chapter3.UsingtheLenovo
PreferredProUSBFingerprint
Keyboard................7
Creatingapassportandenrollingngerprints...7
Swipingyourngeroverthengerprintreader...7
Chapter4.Fingerprintreadersettings
intheBIOS...............9
SettingupthengerprintreaderintheBIOS....9
ChangingtheBIOSsettingsforthengerprint
reader...................9
EnrollingyourngerprintsforBIOSpasswords..10
Chapter5.Caringforthengerprint
reader.................11
Chapter6.Troubleshooting......13
AppendixA.ServiceandSupport...15
Onlinetechnicalsupport...........15
Telephonetechnicalsupport.........15
AppendixB.LenovoLimited
Warranty................17
Part1-GeneralTerms...........17
Part2-Country-specicTerms........20
Part3-WarrantyServiceInformation......22
AppendixC.Electronicemission
notices................25
FederalCommunicationsCommissionDeclaration
ofConformity...............25
AppendixD.Notices..........29
Trademarks................29
Recyclinginformation............29
RecyclinginformationforBrazil........30
AppendixE.RestrictionofHazardous
SubstancesDirective(RoHS).....31
EuropeanUnionRoHS...........31
ChinaRoHS................31
TurkishRoHS...............31
UkraineRoHS...............31
IndiaRoHS................31
©CopyrightLenovo2010,2013i

iiLenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter1.AbouttheLenovoPreferredProUSBFingerprint
Keyboard
ThismanualprovidesproductdescriptionandinstructionsforinstallingandusingtheLenovo®PreferredPro
USBFingerprintKeyboard(hereaftercalledthekeyboard).
Productdescription
Thissectionprovidesageneraldescriptionofthekeyboard.
Thekeyboardisequippedwithmanyfunctionsthataddconvenienceandsecuritytoyourcomputer.Instead
ofusingapassword,thengerprintreaderonthekeyboardenablesyoutoswipeyourngerprinttoaccess
yourcomputerresources.Asmultipleuniquengerprintsareavailableatyourngertipsandarestored
securelyonyourcomputer,youcanbeassuredthatyourpersonalinformationisprotected.
Youroptionpackageincludesthefollowing:
•LenovoPreferredProUSBFingerprintKeyboard
•Warrantyposter
•SoftwareandUserGuideDisc
Frontview
1A
1A
Figure1.Frontviewofthekeyboard
1LED(light-emittingdiode)indicators
ThekeyboardhasthefollowingthreeLEDindicators:
•NumericLockLED:
©CopyrightLenovo2010,20131

WhentheNumericLockLEDisilluminated,thenumerickeypadonthekeyboardisenabled.Whenthe
LEDisnotilluminated,thecursorcontrolonthenumerickeypadisenabled.PresstheNumericLock
(NumLkorNmLk)keytoswitchbackandforthbetweenthesemodes.
•CapsLockLED:
WhentheCapsLockLEDisilluminated,theCapsLockmodeisenabled.Inthismode,youcantypeall
alphabeticcharacters(A-Z)inuppercasewithoutpressingtheShiftkey.WhentheLEDisnotilluminated,
theCapsLockmodeisdisabled.ToenableordisabletheCapsLockmode,presstheCapsLock(Caps
LockorCapsLk)key.
•ScrollLockLED:
WhentheScrollLockLEDisilluminated,theScrollLockmodeisenabled.Thearrowkeyscanbeused
asscreen-scrollfunctionkeysandthecursorcannotbemovedwiththearrowkeys.Notallapplication
programssupportthisfunction.WhentheScrollLockLEDisnotilluminated,thearrowkeyscanbeused
forcursormovement,notasscreen-scrollfunctionkeys.PresstheScrollLock(ScrLk)keytoswitch
backandforthbetweenthesemodes.
2TheThinkVantagebutton
FortheMicrosoft®Windows®XPorMicrosoftWindowsVista®operatingsystem,wheneveryouhave
aquestionaboutyourcomputerorwanttoviewLenovoWebsites,presstheThinkVantage®buttonto
opentheThinkVantageProductivityCenterortheLenovoCareSMprogramforcomprehensivehelpand
informationforyourcomputer.
Note:TheThinkVantageProductivityCenterortheLenovoCareprogramcomeswithyourcomputer.If
youdonothaveeitheroftheminstalledonyourcomputer,pressingtheThinkVantagebuttonwillopenthe
WindowsSystemInformationwindow.
FortheMicrosoftWindows7operatingsystem,presstheThinkVantagebuttontoopentheLenovo
SimpleTaporLenovoThinkVantageToolboxprogram.
TheSimpleTapprogramprovidesaquickwaytocustomizethebasicsettingsandpersonalizedfeaturesof
thecomputer.TheLenovoThinkVantageToolboxprogramisanone-stopdiagnosticsolution.Itcanquickly
identifyandresolvesystemperformanceandsecurityproblems.
FortheMicrosoftWindows8operatingsystem,presstheThinkVantagebuttontoopentheLenovoDevice
Experienceprogram.
3Fingerprintreader
2LenovoPreferredProUSBFingerprintKeyboardUserGuide

Withtheintegratedngerprintreader,youcanenrollyourngerprintsandassociatethemwithapower-on
password,aharddiskdrivepassword,orbothbeforehand.Thusthengerprintauthenticationcanreplace
passwordsandenablesimpleandsecureuseraccess.
Attention:Power-onandharddiskdrivepasswordssupportrequiresthatngerprintrecognitionbe
supportedbyyourcomputerBasicInputOutputSystem(BIOS).IfyourcomputerBIOSsupportsngerprint
recognition,youcanstartthecomputer,logontothesystem,andentertheBIOSSetupUtilitybyswiping
yourngeroverthereader,withouttypingapassword.
Formoreinformationaboutsystemsthatsupportpower-onpasswordsandharddiskdrivepasswords,
seethefollowing:
•Chapter4“FingerprintreadersettingsintheBIOS”onpage9.
•“ChangingtheBIOSsettingsforthengerprintreader”onpage9.
Rearview
Figure2.Rearviewofthekeyboard
•1Adjustabletiltfeet
Thekeyboardhasthreetiltfeetpositionswithwhichyoucanadjusttheangleofthekeyboardtoprovide
maximumcomfort.Thethreekeyboardanglesareasfollows:
–3.5degrees:Whennoneofthefeetareraised,thekeyboardisata3.5-degreeangle.
–6degrees:Thesmalltiltfeetraisethekeyboardtoa6-degreeangle.
–9degrees:Thelargetiltfeetraisethekeyboardtoa9-degreeangle.
•2Cableslot
Thecableslotprovidesaconvenientwaytochangethelocationwherethecableleavesthekeyboard.You
canpressthekeyboardcableintotheleftorrightslottoreducecableclutterandoptimizedeskspace.
•3Non-skidfeet
Chapter1.AbouttheLenovoPreferredProUSBFingerprintKeyboard3

Thebottomofyourkeyboardhasthreenon-skidfeettopreventthekeyboardfrommovingwhenitis
inuse.
•4Label
Thelabelonthebottomofthekeyboardincludescountrycerticationsandprovidesimportantinformation
thatmightbenecessaryifyouneedtomakeaservicecall.
Systemrequirements
Beforeusingthekeyboard,ensurethatyourcomputermeetsthefollowingsystemrequirements:
•Oneofthefollowingoperatingsystems:
–MicrosoftWindowsXP(32-bit)
–MicrosoftWindowsVista(32-bitor64-bit)
–MicrosoftWindows7(32-bitor64-bit)
–MicrosoftWindows8(32-bitor64-bit)
•AnavailableUSBconnector
4LenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter2.InstallingtheLenovoPreferredProUSBFingerprint
Keyboard
ThissectionprovidesinformationaboutinstallingtheThinkVantageFingerprintSoftwareandthekeyboard.
InstallingtheThinkVantageFingerprintSoftware
Note:Ifakeyboarddriverisinstalledonthecomputer,uninstallthekeyboarddriverbeforeinstallingthe
ThinkVantageFingerprintSoftware.
ToinstalltheThinkVantageFingerprintSoftwareontheWindowsXP,WindowsVista,Windows7,orWindows
8operatingsystem,dothefollowing:
FortheWindowsXP ,WindowsVista,orWindows7operatingsystem:
1.Saveanyopendocumentsandexitallapplications.
2.InserttheSoftwareandUserGuideDiscintotheopticaldrive.Thediscstartsautomatically.Ifthedisc
doesnotstartautomatically,dooneofthefollowing:
•Iftheautoplaywindowopens,clickRunViewHtml.exe.
•Iftheautoplaywindowdoesnotopen,gointoMyComputerorComputer,thendouble-clickthe
CD/DVDdriveicon.
3.SelectalanguagefromtheSelectedLanguagedrop-downlistbox..
4.ClickSoftwareintheleftpaneofthewindow.
5.Followtheinstructionsonthescreentoinstallthedevicedriver.
FortheWindows8operatingsystem:
1.Saveanyopendocumentsandexitallapplications.
2.InserttheSoftwareandUserGuideDiscintotheopticaldrive.Thediscstartsautomatically.Ifthedisc
doenotstartautomatically,dooneofthefollowing:
•Iftheautoplaywindowopens,clickRunViewHtml.exe.
•Iftheautoplaywindowdoesnotopen,movethecursortothebottom-rightcornerofthescreento
displaythecharms,andclickSearch➙Computer.Thendouble-clicktheCD/DVDdriveicon.
3.SelectalanguagefromtheSelectedLanguagedrop-downlistbox.
4.ClickSoftwareintheleftpaneofthewindow.
5.Followtheinstructionsonthescreentoinstallthedevicedriver.
Note:AfteryouhavesuccessfullyinstalledtheThinkVantageFingerprintSoftware,youmustcreatea
passportandenrollyourngerprintsbeforethengerprintreaderisfunctional.See“Creatingapassportand
enrollingngerprints”onpage7formoreinformation.
InstallingtheLenovoPreferredProUSBFingerprintKeyboard
Toinstallthekeyboard,dothefollowing:
1.Adjustthetiltfeettosetthekeyboardnearyourcomputertoyourpreference.
2.ConnectthekeyboardcabletoanavailableUSBconnectoronyourcomputer,asshown:
©CopyrightLenovo2010,20135

Figure3.Connectingthekeyboardcable
Note:Routethekeyboardcableintothecableslotifnecessary.
Aftertheoperatingsystemidentiesthekeyboard,thekeyboardwillbereadyforuse.
6LenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter3.UsingtheLenovoPreferredProUSBFingerprint
Keyboard
Thissectionprovidesinformationaboutusingthengerprintreaderonthekeyboard.
Creatingapassportandenrollingngerprints
Tocreateapassportandenrollyourrstngerprint,dothefollowing:
1.OpentheThinkVantageFingerprintSoftwarewindowbydoingoneofthefollowing:
•ClickStart➙AllPrograms➙ThinkVantage➙ThinkVantageFingerprintSoftware.The
ThinkVantageFingerprintSoftwarewindowopens.
•ClickStart➙AllPrograms➙LenovoThinkVantageTools.Then,double-clickFingerprint
Reader.TheThinkVantageFingerprintSoftwarewindowopens.
2.EnteryourWindowspasswordandclickSubmit.TheEndUserAgreementwindowisdisplayed.
3.CarefullyreadtheEndUserAgreementandclickAccept.
Note:YoumustagreetotheEndUserAgreementtoinstalltheproduct.
4.Whenadialogwithtwohandsisdisplayed,selectangertoenrollbyclickingthebuttonabovethe
nger.
5.Swipetheselectedngeroverthengerprintsensor.Goodqualitymatchingngerprintsarerequired.It
isstronglyrecommendedthatyouenrollmorethanonengerintheeventofinjury.
6.(Optional-onlyifsupportedbyyourcomputer)APower-onbuttonisdisplayedaboveeachnger.
ClickthePower-onbuttonabovetheselectednger.Theselectedngerwillbeusedinsteadofyour
power-onand/orharddiskpasswords(BIOSpasswords)atthesystemstartup.
Notes:
•IfyoudonotuseaWindowspassword,youwillbepromptedtodeneone.Thisisoptional,buta
passwordimprovesthesecurityofyoursoftware.
•Formoreinformationaboutenrollingyourngerprintforpower-onandharddiskdrivepasswords
(BIOSpasswords),see“EnrollingyourngerprintsforBIOSpasswords”onpage10.
Swipingyourngeroverthengerprintreader
Toswipeyourngeroverthengerprintreader,dothefollowing:
1.Placeyourngertiponthesmallcircularindentationabovethereader,asshownbelow.Ensurethatthe
restofyourngerisatonthereader.
Figure4.Placingyourngertipabovethereader
©CopyrightLenovo2010,20137

2.Applylightpressure,andswipeyourngeracrossthereaderinonesmoothmotion,asshownbelow.
Figure5.Swipingyourngeracrossthereader
8LenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter4.FingerprintreadersettingsintheBIOS
ThissectionprovidesinformationaboutthengerprintreadersettingsintheBIOS.
SettingupthengerprintreaderintheBIOS
TosetupthengerprintreaderinyourcomputerBIOS,dothefollowing:
1.Setapower-onpasswordoraharddiskdrivepassword,orboth.
2.Turnoffthecomputerandthenturniton.
3.Whenprompted,swipeyourngeroverthengerprintreader.
4.Typeyourpower-onpassword,yourharddiskdrivepassword,orbothasrequested.Theenrolled
ngerprintisnowassociatedwithyourpower-onpassword,yourharddiskdrivepassword,orboth.
Thersttimeyoustartthecomputer,youwillneedtologontothesystembyswipingyourngeroverthe
readeronceandenteringyourpasswordtoassociatethetwo.Thenexttimeyoustartthecomputer,you
canlogontothesystembyswipingyourngeroverthereaderonce.
Attention:Ifyoualwaysuseyourngerprinttologontothesystem,youmayforgetyourBIOSpassword.
Writedownyourpasswordandkeepitinasafeplace.Ifyouforgetyourpasswordandcannotswipeyour
nger,youcannotstartthecomputerorchangethepassword.Foroptimalperformance,enrollmore
thanonengerprint.
Ifyouforgetyourpower-onpassword,youmusttakeyourcomputertoaLenovoservicerepresentative
tohavethepassworderased.
Ifyouforgetyourharddiskdrivepassword,Lenovowillnotresetyourpasswordorrecoverdatafromthe
harddiskdrive.YoumusttakeyourcomputertoaLenovoservicerepresentativetohavetheharddiskdrive
replaced.Proofofpurchaseisrequired,andafeewillbechargedforpartsandservice.
ChangingtheBIOSsettingsforthengerprintreader
Note:TheinformationinthistopicappliestocertainThinkPad®computermodelsonly.
TheFingerprintsubmenuundertheSecuritymenuoftheBIOSSetupUtilityprogramoffersthefollowing
choices:
•Predesktopauthentication:Enablesordisablesthengerprintauthenticationbeforetheoperating
systemisloaded.
•SecurityMode:Speciesthesettingsofthesecuritymode.
Tochangethesettingsofthengerprintreader,dothefollowing:
1.Printtheseinstructions.
2.Saveallopenlesandexitallapplications.
3.Turnoffthecomputerandthenturniton.
4.Whenthe“Tointerruptnormalstartup...”messageisdisplayedonthelowerleftsideofthewindow,
pressF1.TheBIOSSetupUtilitywindowopens.
5.Usingthecursorkeys,movetoSecurityandpressEnter.TheSecuritymenuopens.
6.Usingthecursorkeys,movetoFingerprintandpressEnter.TheFingerprintmenuopens.
©CopyrightLenovo2010,20139

7.Usingthecursorkeys,movetoanitemyouwanttoset.Whenthatitemishighlighted,pressEnter.
8.Usingthecursorkeys,selectthesettingyouwanttouseandpressEnter.ANoticewindowisdisplayed,
sayingChangeshavebeensavedandpresentingyouwithachoiceContinue.
9.PressEntertocontinue.
10.Usingthecursorkeys,makeotherngerprintsettingsdependingonyourneeds.
11.PressF10toexit.
12.IntheSetupConrmationwindow,selectYestosavecongurationchangesandexit.
EnrollingyourngerprintsforBIOSpasswords
ToenrollyourngerprintsforBIOSpasswords(power-onandharddiskdrivepasswords),dothefollowing:
1.Dependingonyouroperatingsystem,dooneofthefollowing:
•ClickStart➙AllPrograms➙ThinkVantage➙ThinkVantageFingerprintSoftware.The
ThinkVantageFingerprintSoftwarewindowopens.
•ClickStart➙AllPrograms➙LenovoThinkVantageTools.Then,double-clickFingerprint
Reader.TheThinkVantageFingerprintSoftwarewindowopens.
2.EnteryourWindowspasswordandclickSubmit.
3.Whenadialogwithtwohandsappears,selectangertoenrollbyclickingthecorrespondingWindows
buttonabovethenger.TheEnrollmentwindowopens.
4.Swipetheselectedngeroverthengerprintreaderonyourcomputer.Keepscanninguntiltheprogress
barreaches100%.Then,youwillreturntothedialogwithtwohandsandtherewillbeagreencircle
aroundtheimageofthengeryoujustenrolledandtheWindowsbuttonabovethengerishighlighted.
5.Dooneofthefollowingdependingonyouroperatingsystem:
•(Onlyifsupportedbyyourcomputer)APower-onbuttonisdisplayedaboveeachnger.Click
thePower-onbuttonabovetheselectednger.Theselectedngerwillbeusedinsteadofyour
power-onand/orharddiskdrivepasswordsatsystemstartup.
•ClickSettings.TheSettingswindowopens.Dothefollowing:
a.InthePower-onSecurityarea,selectUsengerprintscaninsteadofpower-onandhard
drivepasswords.
b.ClickOK.TherewillbeahighlightedPower-onbuttonabovetheimageofthengeryoujust
enrolled,indicatingthatyouhavesuccessfullyenrolledyourngerprintsforBIOSpasswords.
10LenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter5.Caringforthengerprintreader
Thefollowingactionscoulddamagethengerprintreaderorcauseitnottoworkproperly:
•Scratchingthesurfaceofthereaderwithahard,pointedobject.
•Scrapingthesurfaceofthereaderwithyournailoranythinghard.
•Usingortouchingthereaderwithadirtynger.
Gentlycleanthesurfaceofthereaderwithadry,soft,lint-freeclothifyounoticeanyofthefollowing
conditions:
•Thesurfaceofthereaderisdirtyorstained.
•Thesurfaceofthereaderiswet.
•Thereaderoftenfailstoenrollorauthenticateyourngerprint.
Youmightnotbeabletoregisterorauthenticateitifyourngerhasanyofthefollowingconditions:
•Yourngeriswrinkled.
•Yourngerisrough,dry,orinjured.
•Yourngerisstainedwithdirt,mud,oroil.
•Thesurfaceofyourngerisverydifferentfromwhatitwaswhenyouenrolledyourngerprint.
•Yourngeriswet.
•Angerthathasnotbeenenrolledisused.
Tryusingthefollowingmethodsifyouhaveproblemsregisteringorauthenticatingangerprint:
•Cleanorwipeyourhandstoremoveanyexcessdirtormoisturefromthengers.
•Enrollanduseadifferentngerforauthentication.
•Ifyourhandsaretoodry,applylotiontothem.
©CopyrightLenovo2010,201311

12LenovoPreferredProUSBFingerprintKeyboardUserGuide

Chapter6.Troubleshooting
Thefollowingarethemostcommonkeyboardproblems.Ifyouencounteranyofthefollowingproblemswith
thekeyboard,refertothecorrespondingsolution.
Problem:Thengerprintreaderisnotworkingcorrectly.
Solution:RefertoChapter5“Caringforthengerprintreader”onpage11.
Problem:TheThinkVantagebuttondoesnotworkcorrectly.
Solution:Ensurethatoneofthefollowingprogramsisinstalledonyourcomputer,ortheWindowssystem
informationwindowwillbedisplayedwhenyoupresstheThinkVantagebutton:
•ThinkVantageProductivityCenter
•LenovoCare
•LenovoThinkVantageToolbox
•LenovoSimpletap
•LenovoSolutionCenter
•LenovoDeviceExperience
Problem:Ipressabuttononce,butthecomputerrespondsasifIpressedittwice.
Solution:Dependingonyouroperatingsystem,adjustthekeyboardrepeatdelayorrepeatratesettings
bydoingoneofthefollowing:
•FortheWindowsXPorWindowsVistaoperatingsystem:
1.DependingonyourStartmenumode,clickStart➙ControlPanelorStart➙Settings➙Control
Panel.
2.DependingonyourControlPanelmode,clickordouble-clickKeyboard.
3.ClicktheSpeedtab.
4.MovetheRepeatdelayslidertoLongortheRepeatrateslidertoSlow.
5.ClickOK.
.
•FortheWindows7operatingsystem:
1.DependingonyourStartmenumode,clickStart➙ControlPanelorStart➙Settings➙Control
Panel.
2.ClicktheViewbymenuandselectSmalliconsorLargeicons.TheAllControlPanelItems
categoryisexpanded.
3.ClickKeyboard.
4.ClicktheSpeedtab.
5.MovetheRepeatdelayslidertoLongortheRepeatrateslidertoSlow.
6.ClickOK.
©CopyrightLenovo2010,201313

•ForWindows8operatingsystem:
–
1.FromtheStartscreen,movethecursortothetop-rightorbottom-rightcornerofthescreento
displaythecharms,andthenclickSearch➙ControlPaneltoopenControlPanel.
2.ClicktheViewbymenuandselecttheSmalliconsorLargeiconsview.TheAllControlPanel
Itemscategoryisexpanded.
3.ClickKeyboard.
4.ClicktheSpeedtab.
5.MovetheRepeatdelayslidertoLongortheRepeatrateslidertoSlow.
6.ClickOK.
Problem:Thekeyboardandthengerprintreaderarenotfunctioningcorrectly.
Solution:YoumightneedtoconnectthekeyboardtoanotheravailableUSBconnectoronyourcomputer
andtryagain.
TochangetheUSBconnector,dothefollowing:
1.UnplugthekeyboardconnectorfromtheUSBconnector.
2.InsertthekeyboardconnectorintoadifferentUSBconnectoronthecomputer.
3.Theoperatingsystemwillidentifythekeyboardandthengerprintreaderwithitsplug-and-playfeature.
Note:ContactyourLenovoservicerepresentativeifthesituationcontinues.
Problem:TheThinkPadbuilt-inngerprintreaderdoesnotworkwhenaUSBFingerprintReaderisinstalled.
Solution:Thengerprintreadersoftwareonlyoperateswithonereader.WhenaUSBFingerprintReaderis
installed,thesoftwarerecognizesonlytheUSBFingerprintReaderandwillnotworkwiththeinternalone.
14LenovoPreferredProUSBFingerprintKeyboardUserGuide

AppendixA.ServiceandSupport
Thefollowinginformationdescribesthetechnicalsupportthatisavailableforyourproduct,duringthe
warrantyperiodorthroughoutthelifeofyourproduct.RefertotheLenovoLimitedWarrantyforafull
explanationofLenovowarrantyterms.
Onlinetechnicalsupport
Onlinetechnicalsupportisavailableduringthelifetimeofaproductat:
http://www.lenovo.com/support
Productreplacementassistanceorexchangeofdefectivecomponentsalsoisavailableduringthewarranty
period.Inaddition,ifyouroptionisinstalledinaLenovocomputer,youmightbeentitledtoserviceatyour
location.ALenovotechnicalsupportrepresentativecanhelpyoudeterminethebestalternative.
Telephonetechnicalsupport
InstallationandcongurationsupportthroughtheCustomerSupportCenterwillbeavailableuntil90days
aftertheoptionhasbeenwithdrawnfrommarketing.Afterthattime,thesupportiscancelled,ormade
availableforafee,atLenovo’sdiscretion.Additionalsupportisalsoavailableforanominalfee.
BeforecontactingaLenovotechnicalsupportrepresentative,pleasehavethefollowinginformationavailable:
optionnameandnumber,proofofpurchase,computermanufacturer,model,serialnumberandmanual,
theexactwordingofanyerrormessage,descriptionoftheproblem,andthehardwareandsoftware
congurationinformationforyoursystem.
Yourtechnicalsupportrepresentativemightwanttowalkyouthroughtheproblemwhileyouareatyour
computerduringthecall.
Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-datetelephonelistforLenovo
Supportisalwaysavailableathttp://www.lenovo.com/support/phone.Ifthetelephonenumberforyour
countryorregionisnotlisted,contactyourLenovoresellerorLenovomarketingrepresentative.
©CopyrightLenovo2010,201315

16LenovoPreferredProUSBFingerprintKeyboardUserGuide