Lenovo THINKPAD X60S User manual

ThinkPad
® X60
Service and Troubleshooting Guide
Includes:
vIntroduction to other sources of information
vImportant tips for taking care of your computer
vDiagnostics and troubleshooting
vRecovery options
vHelp and service
vWarranty information for your computer

ThinkPad
® X60
Service and Troubleshooting Guide

Note
Before using this information and the product it supports, be sure to read the following:
vSafety and Warranty Guide included in the package with this publication.
vWireless related information in online Access Help and Appendix D, “Notices,” on page 53.
vThinkPad Regulatory Notice included in the package with this publication.
First Edition (August 2006)
©Copyright Lenovo 2006. All rights reserved.
U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).

Contents
Read first .............v
Chapter 1. Finding information .....1
This guide and other publications .....1
Finding information with the ThinkVantage
button ..............2
Chapter 2. Caring for your ThinkPad
computer .............3
Chapter 3. Solving computer problems ..9
Frequently asked questions .......10
Diagnosing problems .........11
Diagnosing HDD from BIOS Setup Utility 12
Diagnosing problems using PC-Doctor
from the service partition ......12
Troubleshooting ...........12
Error messages ..........12
Errors without messages .......17
Apassword problem ........18
Keyboard problems ........19
Standby or hibernation problems ....19
Computer screen problems ......20
Battery problems .........22
AHard disk drive problem ......22
Fingerprint authentication problems ...22
Astartup problem .........23
Other problems ..........23
Starting BIOS Setup Utility .......23
Chapter 4. Recovery options ......25
Using Rescue and Recovery .......25
Restoring factory contents .......25
Recovering data...........26
Installing anew operating system.....26
Chapter 5. Upgrading and replacing
devices .............27
Replacing the battery .........27
Upgrading the hard disk drive ......29
Replacing memory ..........31
Chapter 6. Getting help and service ...35
Getting help and service ........35
Getting help on the Web ........35
Calling the Customer Support Center ...35
Getting help around the world ......37
Appendix A. Warranty information ....39
Warranty Information .........39
Warranty Period .........39
Types of Warranty Service ......41
Worldwide telephone list.......43
Appendix B. Customer Replaceable Units
(CRUs) .............47
Appendix C. Features and Specifications 49
Features .............49
Specifications ...........50
Appendix D. Notices.........53
Notices..............53
Television output notice .......54
Electronic emissions notices .......54
Federal Communications Commission
(FCC) Statement .........54
Industry Canada Class Bemission
compliance statement ........55
Avis de conformité àla réglementation
d’Industrie Canada.........55
European Union EMC Directive
conformance statement .......55
Important information for the European
Directive 2002/96/EC .........56
IBM Lotus Software Offer .......57
Trademarks ............59
Index ..............61
©Copyright Lenovo 2006 iii

iv ThinkPad
® X60 Service and Troubleshooting Guide

Read first
Avoid leaving the base of your computer, or any other part that
becomes hot during operation, in contact with your lap or any
part of your body for an extended period when the computer is
turned on or when the battery is charging.
When the ac adapter is connected to an electrical outlet and your computer, it
generates heat. Do not place the adapter in contact with any part of your
body while using it. Never use the ac adapter to warm your body. Extended
contact with your body, even through clothing, may cause askin burn.
Route the cables of an ac adapter, amouse, akeyboard, aprinter, or any
other electronic device, or any communication lines, so that they cannot be
pinched by your machine or other objects, walked on, tripped over, or in any
way be subjected to treatment that could disturb the operation of your
computer. Applying strong force to the cables may damage or break them.
To prevent damage to the hard disk and subsequent data loss,
before moving your computer, press Fn+F4 to put it in standby
mode or turn it off. Make sure that the standby status indicator
is on (is green) before moving the computer.
©Copyright Lenovo 2006 v

Do not drop, bump, scratch, twist, hit, vibrate, push or place
heavy objects on your computer, display, or external devices.
Use aquality carrying case that provides adequate cushion and
protection. Do not pack your computer in atightly packed
suitcase or bag.
Place liquids away from your computer to avoid spills, and
keep your computer away from water to avoid the danger of
electrical shock.
Read first
vi ThinkPad
® X60 Service and Troubleshooting Guide

Chapter 1. Finding information
This guide and other publications
Setup Instructions
helps you to unpack your ThinkPad computer and get started. It
includes afew tips for first-time users, and introduces software
preinstalled by Lenovo.
This Service and Troubleshooting Guide
provides information about caring for your ThinkPad computer, basic
troubleshooting information, some recovery procedures, help and
service information, and warranty information for your computer. The
troubleshooting information in this Guide applies only to problems
that might prevent you from accessing the comprehensive help and
information portal, called Productivity Center, preloaded on your
ThinkPad computer.
Access Help
is acomprehensive online manual that provides answers to most of
your questions about your computer, helps you to configure
preloaded features and tools, or solve problems. To open Access Help,
click Start,move the pointer to All Programs (in Windows
® other
than Windows XP, Programs); then to ThinkVantage
®
.Click Access
Help.
Productivity Center
provides an easy access to software tools and key Lenovo sites,
eliminating the need to carry other reference manuals around. To open
Productivity Center, press the ThinkVantage button on your keyboard.
For more information about using the ThinkVantage button,
see“Finding information with the ThinkVantage button” on page 2.
Safety and Warranty Guide
includes general safety instructions and complete Lenovo Statement of
Limited Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wireless features
of your ThinkPad computer. The ThinkPad X60 complies with the
radio frequency and safety standards of any country or region in
which it has been approved for wireless use. You are requested to
install and use your ThinkPad computer in strict accordance with the
local RF regulations.
©Copyright Lenovo 2006 1

Finding information with the ThinkVantage button
The blue ThinkVantage button can help you in many situations when your
computer is working normally, and even when it is not. Press the
ThinkVantage button to open the Productivity Center and get access to
informative illustrations and easy-to-follow instructions for getting started and
staying productive.
You can also use the ThinkVantage button to interrupt the startup sequence of
your computer and start the Rescue and Recovery workspace, which runs
independently of the Windows operating system and is hidden from it.
Finding information
2ThinkPad
® X60 Service and Troubleshooting Guide

Chapter 2. Caring for your ThinkPad computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips:
Be careful about where and how you work
vDo not leave the base of your computer, or any other part that becomes hot
during operation, in contact with your lap or any part of your body for an
extended period when the computer is functioning or when the battery is
charging. Your computer dissipates some heat during normal operation.
This heat is afunction of the level of system activity and battery charge
level. Extended contact with your body, even through clothing, could cause
discomfort or, eventually, askin burn.
vWhen the ac adapter is connected to an electrical outlet and your computer,
it generates heat. Do not place the adapter in contact with any part of your
body while using it. Never use the ac adapter to warm your body.
Extended contact with your body, even through clothing, may cause askin
burn.
vRoute the cables of an ac adapter, amouse, akeyboard, aprinter, or any
other electronic device, or any communication lines, so that they cannot be
pinched by your machine or other objects, walked on, tripped over, or in
any way be subjected to treatment that could disturb the operation of your
computer. Applying strong force to the cables may damage or break them.
vPlace liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
vStore packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
vKeep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13 cm/5 in).
vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
Be gentle with your computer
vAvoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
©Copyright Lenovo 2006 3

vDo not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects
on your computer, display, or external devices.
vYour computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 180
degrees, as this might damage the computer hinge.
Carry your computer properly
vBefore moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
vBe sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
vWhen picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
vUse aquality carrying case that provides adequate cushion and protection.
Do not pack your computer in atightly packed suitcase or bag.
Handle storage media and drives properly
vAvoid inserting diskettes at an angle and attaching multiple or loose
diskette labels, as these can lodge in the drive.
vIf your computer comes with an optical drive, do not touch the surface of a
disc or the lens on the tray.
vWait until you hear the CD or DVD click into the center pivot of an optical
drive before closing the tray.
vWhen installing your hard disk, diskette or optical drive, follow the
instructions shipped with your hardware, and apply pressure only where
needed on the device.
Take care in setting passwords
vRemember your passwords. If you forget asupervisor or hard disk
password, Lenovo authorized service provider will not reset it, and you
might have to replace your system board or hard disk drive.
Other important tips
vYour computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
Caring for your ThinkPad computer
4ThinkPad
® X60 Service and Troubleshooting Guide

vYour computer might have both an Ethernet connector and amodem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged.
vRegister your ThinkPad products with Lenovo (refer to the Web page:
www.lenovo.com/register). This can help authorities return your computer
to you if it is lost or stolen. Registering your computer also enables Lenovo
to notify you about possible technical information and upgrades.
vOnly an authorized ThinkPad repair technician should disassemble and
repair your computer.
vDo not modify or tape the latches to keep the display open or closed.
vTake care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
vTurn off your computer if you are replacing adevice in adevice bay, or else
verify that the device is warm- or hot-swappable.
vIf you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
vStore your external and removable hard disk, diskette or optical drives in
the appropriate containers or packaging when they are not being used.
vBefore you install any of the following devices, touch ametal table or a
grounded metal object. This action reduces any static electricity from your
body. The static electricity could damage the device.
–PC Card
–Smart Card
–Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and
MultiMediaCard
–Memory module
–PCI Expess Mini Card
–Communication Daughter Card
v
When transferring data to or from aFlash Media Card, such as an SD card,
do not put your computer in standby or hibernation mode before the data
transfer is complete. To do so might cause damage to your data.
Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare amixture of agentle kitchen-use detergent (one that does not
contain abrasive powder or strong chemicals such as acid or alkaline). Use
5parts water to 1part detergent.
2. Absorb the diluted detergent into asponge.
3. Squeeze excess liquid from the sponge.
Caring for your ThinkPad computer
Chapter 2. Caring for your ThinkPad computer 5

4. Wipe the cover with the sponge, using acircular motion and taking care
not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with adry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any cloth fibers from
the computer surface.
Cleaning your computer keyboard
1. Absorb some isopropyl rubbing alcohol on asoft, dust-free cloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you
wipe several keys at atime, the cloth may hook onto an adjacent key and
possibly damage it. Make sure that no liquid drips onto or between the
keys.
3. Allow to dry.
4. To remove any crumbs and dust from beneath the keys, you can use a
camera blower with abrush or cool air from ahair drier.
Note: Avoid spraying cleaner directly on the display or the keyboard.
Cleaning your computer display
1. Gently wipe the display with adry, soft lint-free cloth. If you see a
scratchlike mark on your display, it might be astain transferred from the
keyboard or the TrackPoint pointing stick when the cover was pressed
from the outside.
2. Wipe or dust the stain gently with asoft, dry cloth.
3. If the stain remains, moisten asoft, lint-free cloth with water or a50-50
mixture of isopropyl alcohol and water that does not contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
Care for the fingerprint reader
The following actions could damage the fingerprint reader or cause it not to
work properly:
vScratching the surface of the reader with ahard, pointed object.
vScraping the surface of the reader with your nail or anything hard.
vUsing or touching the reader with adirty finger.
Caring for your ThinkPad computer
6ThinkPad
® X60 Service and Troubleshooting Guide

If you notice any of the following conditions, gently clean the surface of the
reader with adry, soft, lint-free cloth:
vThe surface of the reader is dirty or stained.
vThe surface of the reader is wet.
vThe reader often fails to enroll or authenticate your fingerprint.
Caring for your ThinkPad computer
Chapter 2. Caring for your ThinkPad computer 7

Caring for your ThinkPad computer
8ThinkPad
® X60 Service and Troubleshooting Guide

Chapter 3. Solving computer problems
Frequently asked questions .......10
Diagnosing problems .........11
Diagnosing HDD from BIOS Setup Utility 12
Diagnosing problems using PC-Doctor
from the service partition ......12
Troubleshooting ...........12
Error messages ..........12
Errors without messages .......17
Apassword problem ........18
Keyboard problems ........19
Standby or hibernation problems ....19
Computer screen problems ......20
Battery problems .........22
AHard disk drive problem ......22
Fingerprint authentication problems ...22
Astartup problem .........23
Other problems ..........23
Starting BIOS Setup Utility .......23
Note: Refer to Access Help if your system is running and Access Help is accessible. This chapter
presents information for use when Access Help is inaccessible.
©Copyright Lenovo 2006 9

Frequently asked questions
This section lists frequently asked questions and tells where you can find
detailed answers. For details about each publication included in the package
with the ThinkPad computer, see “This guide and other publications” on page
1.
What safety precautions should Ifollow when using my ThinkPad
computer?
See the separate Safety and Warranty Guide for detailed information
about safety.
How can Iprevent problems with my ThinkPad computer?
See “Read first” on page v, and also Chapter 2, “Caring for your
ThinkPad computer,” on page 3of this Guide. More tips can be found
in the following sections of Access Help:
vPreventing problems
vSpills on the keyboard
What are the main hardware features of my new ThinkPad computer?
See the “ThinkPad tour” section of Access Help.
Where can Ifind the detailed specifications for my machine?
See www.lenovo.com/think/support
Ineed to upgrade adevice or Ineed to replace one of the following: the
hard disk drive, the PCI Express Mini Card, the Modem Daughter Card,
memory, the keyboard, or the palm rest.
See Appendix B, “Customer Replaceable Units (CRUs),” on page 47 of
this Guide for the list of Customer Replaceable Units and the location
of the instructions for removing or replacing components.
Solving computer problems
10 ThinkPad
® X60 Service and Troubleshooting Guide

Diagnosing problems
If you have aproblem with your computer, you can test it by using
PC-Doctor
® for Windows. To run PC-Doctor for Windows, do as follows:
1. Click Start.
2. Move the pointer to All Programs (Programs in Windows 2000) and then
to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention
Running any tests may take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
If you are preparing to contact the Customer Support Center, be sure to print
the test log so that you can rapidly provide information to the help technician.
My computer is not operating properly.
Study the “Problem solving ”section of Access Help. This Guide
describes only problems that might prevent you from getting access to
the online help system.
Where are the recovery CDs?
No recovery CD or aWindows CD is provided with your computer
originally. For explanation of the alternative recovery methods offered
by Lenovo, see “Restoring factory contents” on page 25 of this Guide.
How can Icontact the Customer Support Center?
See Chapter 6, “Getting help and service,” on page 35 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see “Worldwide telephone list” on page 43.
Where can Ifind warranty information?
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your Machine, including
the warranty period and type of warranty service, see “Warranty
Information” on page 39.
Solving computer problems
Chapter 3. Solving computer problems 11

Diagnosing HDD from BIOS Setup Utility
You can diagnose the hard disk drive without starting up the operating
system. To diagnose the hard disk drive from BIOS Setup Utility, do as
follows:
1. Remove any diskette from the diskette drive, and then turn off the
computer.
2. Turn on the computer.
3. While the message, “To interrupt normal startup, press the blue
ThinkVantage button,” is displayed at the lower left of the screen, press F1
to enter the BIOS Setup Utility.
4. Using cursor keys, select HDD diagnostic program.Press Enter.
5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk
drive.
6. Press Enter to start the diagnostic program.
Diagnosing problems using PC-Doctor from the service partition
By using PC-Doctor through the Rescue and Recovery program in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system. Do as follows:
1. Remove any diskette from the diskette drive, and then turn off the
computer.
2. Turn on the computer.
3. While the message, “To interrupt normal startup, press the blue
ThinkVantage button” is displayed at the lower left of the screen, press the
ThinkVantage button to enter the Rescue and Recovery program.
4. Select Diagnose hardware.The system restarts and PC-Doctor starts up.
For more information about PC-Doctor, press F1 to go to the Help or online
manual.
Troubleshooting
If you do not find your problem here, refer to Access Help, your on-board
help system. The following section only describes problems that might
prevent you from accessing this help system.
Error messages
Notes:
1. In the charts, xcan be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Solving computer problems
12 ThinkPad
® X60 Service and Troubleshooting Guide