Lenovo ThinkAgile SXM4200 Service manual

Lenovo ThinkAgile
SX for Microsoft Azure Stack
Administrator’s Guide
Models: SXM4200, SXM 200, SXM4400, SXM 400

Second Edition (December 2017)
© Copyright Lenovo 2017
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
. . . . . . . . . . . . . . . . . . . . i
Figures iii
Tables v
Chapter 1 ThinkAgile SX for
Microsoft Azure Stack overview 1
ThinkAgile SXM documentation and related
content . . . . . . . . . . . . . . . . . . . 1
Chapter 2 ThinkAgile SXM
Administration considerations 5
Chapter 3 Product management
and changes 7
Standard management . . . . . . . . . . . . . 7
Chapter 4 Managing IDs and
passwords 9
Chapter 5 License considerations 11
Chapter 6 Firmware maintenance
and Best Recipe 13
Chapter 7 Component service and
replacement considerations 15
Replacing switches . . . . . . . . . . . . . 15
Replacing servers . . . . . . . . . . . . . . 15
Replacing server parts . . . . . . . . . . . . 1
Chapter 8 Troubleshooting
ThinkAgile SXM issues 19
Troubleshooting considerations . . . . . . . . 19
Finding information and help. . . . . . . . . . 20
Isolating and resolving issues . . . . . . . . . 20
Troubleshooting scenarios and tips . . . . . 21
Isolating problems from XClarity . . . . . . 21
Isolating network problems . . . . . . . . 22
Isolating problems from switches . . . . . . 24
Chapter 9 Working with service and
support 27
Opening a support case . . . . . . . . . . . 27
Collecting data . . . . . . . . . . . . . . . 28
Sending data to ThinkAgile Advantage Support . . 29
Appendix A SXM4200/SXM6200
models 31
SXM4200/SXM 200 hardware . . . . . . . . . 3
SXM4200/SXM 200 network and management
cabling . . . . . . . . . . . . . . . . . . 38
Appendix B SXM4400/SXM6400
models 47
SXM4400/SXM 400 hardware . . . . . . . . . 49
SXM4400/SXM 400 network and management
cabling . . . . . . . . . . . . . . . . . . 51
Appendix C Software 59
Appendix D ThinkAgile SXM power
cabling 61
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ii Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Figures
1. Front view of SXM4200 in 25U rack . . . . . 31
2. Rear view of SXM4200 in 25U rack . . . . . 32
3. Front view of SXM4200 in 42U rack . . . . . 33
4. Rear view of SXM4200 in 42U rack . . . . . 34
5. Front view of SXM 200 . . . . . . . . . 35
. Rear view of SXM 200 . . . . . . . . . . 3
7. Views of System x3 50 M5 server
nodes . . . . . . . . . . . . . . . . 37
8. Views of System x3550 M5 HLH . . . . . . 37
9. View of RackSwitch G8272 TOR switch . . . 38
10. View of RackSwitch G8052 BMC
switch . . . . . . . . . . . . . . . . 38
11. SXM4200/SXM 200 network and
management cabling diagram . . . . . . . 39
12. Front view of SXM4400 in 25U rack . . . . . 47
13. Front view of SXM4400 in 42U rack . . . . . 48
14. Front view of SXM 400 . . . . . . . . . 49
15. Views of ThinkSystem SR 50 server
nodes . . . . . . . . . . . . . . . . 50
1 . Views of ThinkSystem SR 30 HLH . . . . . 50
17. View of ThinkSystem NE2572 TOR
switch . . . . . . . . . . . . . . . . 51
18. View of RackSwitch G8052 BMC
switch . . . . . . . . . . . . . . . . 51
19. SXM4400/SXM 400 network and
management cabling diagram . . . . . . . 52
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iv Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Tables
1. ThinkAgile SXM Machine Type and
Models . . . . . . . . . . . . . . . . . 1
2. SXM4200/SXM 200 network cabling for
RackSwitch G8272 TOR Switch 2 . . . . . 40
3. SXM4200/SXM 200 network cabling for
RackSwitch G8272 TOR Switch 1 . . . . . 42
4. SXM4200/SXM 200 network cabling for
RackSwitch G8052 BMC Switch . . . . . . 43
5. SXM4400/SXM 400 network cabling for
ThinkSystem NE2572 TOR Switch 2 . . . . 53
. SXM4400/SXM 400 network cabling for
ThinkSystem NE2572 TOR Switch 1 . . . . 55
7. SXM4400/SXM 400 network cabling for
RackSwitch G8052 BMC Switch . . . . . . 5
8. Power cabling for 25U rack . . . . . . . . 1
9. Power cabling for 42U rack . . . . . . . . 3
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vi Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Chapter 1 ThinkAgile SX for Microsoft Azure Stack overview
The Lenovo®ThinkAgile™SX for Microsoft Azure Stack products are pre-integrated, rack scale solutions that
are specifically designed to enable deployment of hybrid clouds with Microsoft™Azure™Stack. The products
are based on Lenovo servers and switches. Management capabilities are provided by Lenovo XClarity
Administrator. The product is revalidated for all updates, providing a complete, lifecycle-managed solution.
Note: The ThinkAgile SX for Microsoft Azure Stack product group is commonly referred to as “ThinkAgile
SXM” in the documentation.
ThinkAgile SXM configurations
The following configurations are available:
•SXM4200
The ThinkAgile SX for Microsoft Azure Stack SXM4200 includes from four to eight server nodes, a
Hardware Lifecycle Host server, two top-of-rack switches, and one BMC switch. This can be ordered in
either a 25U or 42U rack.
•SXM6200
The ThinkAgile SX for Microsoft Azure Stack SXM4200 includes from four to twelve server nodes, a
Hardware Lifecycle Host server, two top-of-rack switches, and one BMC switch. This can be ordered in a
42U rack only.
Models and Machine Types
This documentation refers to the following products:
Table 1. ThinkAgile SXM Machine Type and Models
Product Machine Type Model
SXM4200 – 25U 95 5 RCC
SXM4200 – 42U 95 5 RCD
SXM 200 (42U only) 95 5 RCE
SXM4400 – 25U 95 5 RCH
SXM4400 – 42U 95 5 RCJ
SXM 400 (42U only) 95 5 RCK
ThinkAgile SXM documentation and related content
Information about the ThinkAgile SXM products is available online and in downloadable Portable Document
Format (PDF) files. In addition, documentation is available for each of the components in the product.
ThinkAgile SXM publications
The most recent ThinkAgile SXM documentation is on the Web, at the following site:
http://thinkagile.lenovofiles.com/help/topic/com.lenovo.thinkagile.sxm.doc/sxm_introduction.html
The following ThinkAgile SXM product publications are available in PDF format. The entire content of these
publications is contained in the Web-based documentation set.
•Planning and Setup Guide
© Copyright Lenovo 2017 1

Provides an overview of the ThinkAgile SXM configuration and deployment requirements and activities.
•Administrator’s Guide
Describes ThinkAgile SXM product management and troubleshooting. Also provides information about
getting support for the product.
If you need to download the Adobe Reader to view PDF files, you can download it at http://get.adobe.com/
reader.
ThinkAgile SXM product page
For information about the current ThinkAgile SXM models, refer to the product page. See the following Web
site:
http://shop.lenovo.com/us/en/systems/thinkagile/microsoft-azure-stack/
ThinkAgile SXM Support
For the latest information and links to helpful content, refer to the Lenovo Data Center Support page. You can
search for support information for ThinkAgile SXM and other Lenovo Data Center products. See the following
Web site:
https://datacentersupport.lenovo.com
Related Lenovo hardware documentation
The following documentation describes ThinkAgile SXM components. Some publications are also available in
PDF format.
The following component documentation is relevant to the SXM4400 and SXM 400 models:
Product Documentation Web site
ThinkSystem SR 50
server
• Installation Guide
• Setup Guide
• Maintenance Manual
• Messages and Codes
Reference
Documentation:
http://thinksystem.lenovofiles.com/help/topic/7X05/
introduction.html
Product guide:
https://lenovopress.com/lp0 44-lenovo-thinksystem-sr 50-server
ThinkSystem SR 30
server
• Installation Guide
• Setup Guide
• Maintenance Manual
• Messages and Codes
Reference
Documentation:
http://thinksystem.lenovofiles.com/help/topic/7X01/
introduction.html
Product guide:
https://lenovopress.com/lp0 43-lenovo-thinksystem-sr 30-server
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Product Documentation Web site
ThinkSystem NE2572
switch
• Installation Guide
• Application Guide
• Command Reference
• REST API Guide
• Python Programming
Guide
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.thinksystem.ne2572.doc/ts_ne2572.html
RackSwitch G8052 • Installation Guide
• Application Guide
• ISCLI – Industry
Standard CLI
Command Reference
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.rackswitch.g8052.doc/rs_g8052.html
Product guide:
https://lenovopress.com/tips1270-lenovo-rackswitch-g8052
The following component documentation is relevant to the SXM4200 and SXM 200 models:
Product Documentation Web site
System x3 50 M5
server
• Installation and Service
Guide
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.sysx.8871.doc/c_product_page.html
Product guide:
https://lenovopress.com/lp00 8-lenovo-system-x3 50-m5-
machine-type-8871
System x3550 M5
server
• Installation and Service
Guide
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.sysx.88 9.doc/c_product_page.html
Product guide:
https://lenovopress.com/lp00 7-lenovo-system-x3550-m5-
machine-type-88 9
RackSwitch G8272 • Installation Guide
• Application Guide
• ISCLI – Industry
Standard CLI
Command Reference
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.rackswitch.g8272.doc/rs_g8272.html
Product guide:
https://lenovopress.com/tips12 7-lenovo-rackswitch-g8272
RackSwitch G8052 • Installation Guide
• Application Guide
• ISCLI – Industry
Standard CLI
Command Reference
Documentation:
http://systemx.lenovofiles.com/help/topic/
com.lenovo.rackswitch.g8052.doc/rs_g8052.html
Product guide:
https://lenovopress.com/tips1270-lenovo-rackswitch-g8052
Related Lenovo software documentation
The following third-party publications are related to ThinkAgile SXM components. The content should be
available in either PDF format or HTML format.
Chapter 1.ThinkAgile SX for Microsoft Azure Stack overview 3

Product Web site
Lenovo XClarity Administrator Documentation:
http://sysmgt.lenovofiles.com/help/topic/
com.lenovo.lxca.doc/aug_product_page.html
Product guide:
https://lenovopress.com/tips1200-lenovo-xclarity-administrator
Microsoft Azure Stack documentation
See the following sites for relevant Azure and Azure Stack information, documentation, and other resources.
Product/description Web site
Microsoft Azure https://azure.microsoft.com/
Azure Stack product page https://azure.microsoft.com/overview/azure-stack/
Azure Stack usage and billing https://docs.microsoft.com/azure/azure-stack/azure-stack-billing-and-chargeback
Microsoft Azure documentation
and tools
https://docs.microsoft.com/en-us/azure/
4Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Chapter 2 ThinkAgile SXM Administration considerations
The following considerations and limitations apply to ThinkAgile SXM products.
Limitation on automated service requests (Call Home)
Because ThinkAgile SXM products are serviced and supported at the rack level, it is recommended that you
not activate Call Home functionality for the components. If you choose to activate Call Home, be aware that
your entitlement might not be recognized immediately.
Firmware and Best Recipe adherence
Lenovo publishes a ThinkAgile SXM firmware “Best Recipe”, which identifies the supported levels for the
various components. Any specific firmware that is above or below the level indicated in the Best Recipe is
not supported and might impact Lenovo’s ability to support any issues with the relevant component. See
Chapter “Firmware maintenance and Best Recipe” on page 13 for more details.
ThinkAgile SXM entitlement
ThinkAgile SXM products are entitled at the rack level.
If you need support for the product or any of its components or included software, be sure to use your rack
serial number associated with Machine Type 95 5. If you use the component or software serial number,
ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay
proper case handling. You can find the serial number on the rack label.
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6Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Chapter 3 Product management and changes
Because of the Lenovo complexity, extra caution and planning should be exercised before making certain
changes.
High impact changes
The following changes (or lack of adherence) can significantly impact the functionality of the product.
• Changing the point-to-point cabling from the initial configuration.
• Changing any firmware, software, or operating system (including CNOS and ENOS) to levels outside the
Best Recipe.
See Chapter “Firmware maintenance and Best Recipe” on page 13 for more information.
• Changing the IPv4 network scheme, such as addresses and subnets.
• Changing the IPv4 addresses for servers or switches.
• Updating the management stack outside of the recommended levels.
• Resetting the XCC or UEFI to the initial manufacturing defaults.
• Resetting a Lenovo switch to its initial configuration.
Standard management
After the initial ThinkAgile SXM product setup and configuration by Lenovo Professional Services, you should
be able to manage the system routinely with the following software.
Lenovo XClarity Administrator management
Use Lenovo XClarity Administrator to monitor and manage the hardware. Typical uses include the following:
• Firmware updates (per the ThinkAgile SXM Best Recipe)
• UEFI settings (per the ThinkAgile SXM Best Recipe)
• Microsoft Azure Stack Patch and Update process
• Hardware alerts and problem resolution
See “ThinkAgile SXM documentation and related content” on page 1 for relevant links.
Note: Lenovo XClarity Administrator does not currently support the Lenovo Cloud Network Operating
System, so management of the switches is not currently enabled.
Microsoft Azure Stack management
Microsoft Azure Stack enables management via the following portals:
• Administrator portal
An Administrator can do the following:
– Perform administrative tasks.
– View Resources and Resource Groups.
– Create VMs, Plans, and Offers.
– Monitor solution health.
• Tenant portal
A Tenant can do the following:
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– Use available resources to do work.
– Consume VMs, Plans, and Offers that have been created by an administrator.
See “ThinkAgile SXM documentation and related content” on page 1 for relevant links.
8Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Chapter 4 Managing IDs and passwords
Proper maintenance of IDs and passwords is essential for the security of the components and the overall
product. Lenovo’s Software Security Review Board stresses in the strongest possible terms that customers
should manage all product credentials according to the recommendations stated here.
Initial IDs passwords
Applicable IDs and passwords will be set or changed during the Lenovo Professional Services deployment
engagement.
Changing passwords
For the password change procedures, refer to the relevant component documentation. See “ThinkAgile SXM
documentation and related content” on page 1.
Important: Changing some IDs or passwords without proper planning (for example, the IMM on any of the
System x3 50 M5 servers) will affect the overall configuration for the cluster.
Password criteria
The following password criteria are strongly recommended by Lenovo’s Software Security Review Board:
• No less than twenty (20) characters.
• Includes letters, specifically mixed case.
• Includes numbers.
• Includes punctuation.
• Does not include any repeated characters.
It is also recommended that a random password generator be used. One example is the Norton Identity Safe
Password Generator. See the following Web site:
https://identitysafe.norton.com/password-generator
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10 Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide

Chapter 5 License considerations
Some software licenses are provided with ThinkAgile SXM products; they must be accepted by the
customer.
Note: Some license agreements might be accepted on the customer’s behalf by Lenovo Manufacturing
during the installation and provisioning processes. When required, license agreements will be shipped
hardcopy or softcopy with the product.
The following licenses are provided:
Application EULA License type License installation
Lenovo XClarity Pro
(for XClarity Administrator)
Customer Software is loaded in manufacturing. Customer must
log in to Lenovo XClarity Administrator and accept the
license.
Additional licenses might be available for purchase during the ThinkAgile SXM ordering process.
Microsoft Azure Stack subscription and billing
A Microsoft Azure Stack subscription should be obtained by the customer prior to the deployment
engagement. Lenovo Professional Services will review the requirements in the predeployment engagement.
For links to information about Microsoft Azure Stack subscriptions and services (such as billing), see
“ThinkAgile SXM documentation and related content” on page 1.
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12 Lenovo ThinkAgile SX for Microsoft Azure Stack Administrator’s Guide