Lexmark W820 User manual

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
1
Printing
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Lexmark W820
For tips on avoiding jams, see Avoiding jams.
If you do experience a jam, see the following instructions in this topic to clear the jam and
continue printing.
•Understanding jam messages
•Locating jams with messages
•Clearing jams from the printer
•Clearing jams from the optional duplex unit
•Clearing jams from the optional envelope feeder
•Clearing jams from the optional mailbox
•Clearing jams from the optional finisher

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
2
Printing
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Lexmark W820
Understanding jam messages
When a jam occurs, the printer displays a two-line 2xx Paper Jam message and stops
operating. Although the location of the jam appears on the second line of the display,
you
must clear all paper from the entire paper path
.PressGo to clear the message and continue
printing.
See Paper path for an explanation about areas where you can access jams. Immediately
following Paper path see the illustrations of areas where you can access jams.
Note: If you have an optional finisher attached to your printer, the secondary
message Leave Staple Job in Finisher or Clear Staple Job from Finisher
alternates with the 2xx Paper Jam message.

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
3
Printing
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Lexmark W820
Paper path
The paper path is the route paper travels as it makes its way from the selected paper source
through the printer and into the selected output bin. To clear the paper in the path, start at the
paper source the printer is using for the current job. Open all doors and covers between the
source and the selected output bin. If you are not sure which source the printer is using, start
withtray5,ifinstalled;otherwise,startwithtray2.
See the following illustrations for a better understanding of the path the paper travels through
the printer and its options. The jam numbers are listed based on location within the paper
path.
The doors and covers that give you access to paper in the path when a jam occurs are
labeled on the Message maps.

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
4
Printing
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Lexmark W820
Paper path of standard trays and optional trays, optional duplex unit, and
multipurpose feeder
254
258
247
257
252
260
251
259
248
249
261
273 256
250, 253, 255
232, 233, 234
244
245
242
243
241
200
246
201,
202
204
208, 231 209, 210, 211

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
5
Printing
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Lexmark W820
Paper path of optional envelope feeder in relation to trays, optional duplex unit,
andpathtotheoptionalmailbox
271, 272

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
6
Printing
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Lexmark W820
Paper path of optional mailbox in relation to printer and optional duplex unit
280
282
281
281
284
For each bin, the curved
portion of the path
leading into the bin and
thepathtothebinis284
For each bin, this area
is 285

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
7
Printing
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Lexmark W820
Paper path of transport unit and optional finisher in relation to printer and
optional duplex unit
285
284
283
282
281
287 280
294
290
291
288, 293
289
286 292
295

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
8
Printing
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Lexmark W820
Message maps
You can use the message map on the front of the printer (or on the transport unit if the
finisher is installed) to locate the doors, covers, and options you must open or remove to clear
the paper path.

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
9
Printing
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Lexmark W820
Locating jams with messages
Message Area where jam occurs See:
200 Paper Jam Open Door A
201 Paper Jam Open Door A
202 Paper Jam Open Door A
Rollers under the print cartridge Tray1andtheprint
cartridge area
204 Paper Jam Open Door A Fuser area Fuser area
208 Paper Jam Open Door A
209 Paper Jam Open Door A Duplex unit area or the fuser area step 5 on page 20
210 Paper Jam Open Door E Fuser area
211 Paper Jam Open Door A Fuser area
231 Paper Jam Open Door E
232 Paper Jam Open Door E
233 Paper Jam Open Door E
234 Paper Jam Open Door E
Duplex unit Clearing jams from the
optional duplex unit
241 Paper Jam Open Door A Around tray 1 Tray1andtheprint
cartridge area
241 Paper Jam Open Tray 1 In or behind tray 1 Behind trays 1, 2, and 3
242 Paper Jam Open Door B Around tray 2 Tray 2

Clearing print media jams
Paper handling
Maintenance
Troubleshooting
Administration
Index
10
Printing
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Lexmark W820
242 Paper Jam Open Tray 2 In or behind tray 2 Behind trays 1, 2, and 3
243 Paper Jam Open Door A Around tray 1 Tray1andtheprint
cartridge area
244 Paper Jam Open Door B Around tray 2 Tray 2
244 Paper Jam Open Tray 3 In or behind tray 3 Behind trays 1, 2, and 3
245 Paper Jam
Open Doors A, B Around trays 1 and 2 Tray1andtheprint cartridge area
Tray 2
246 Paper Jam Open Door B Around tray 2 Tray 2
247 Paper Jam Open Door C Around trays 3, 4, and 5 Tray 3
Tray 4
Tray 5
247 Paper Jam Open Tray 4 In or behind tray 4 Tray 4
248 Paper Jam
Open Doors B, C Around trays 2, 3, 4, and 5 Tray 2 Tray 3
Tray 4
Tray 5
Message Area where jam occurs See: