Lexmark C2132 User manual

C2132
User's Guide
June 2017 www.lexmark.com
Machine type(s):
5027
Model(s):
639

Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Using the Embedded Web Server.................................................................................................................. 11
Understanding the printer control panel................................................. 13
Using the printer control panel.......................................................................................................................13
Understanding the colors of the Sleep button and indicator lights......................................................13
Understanding the home screen................................................................................................................... 14
Using the touch-screen buttons.....................................................................................................................15
Setting up and using the home screen applications.............................. 17
Finding the IP address of the computer....................................................................................................... 17
Accessing the Embedded Web Server.........................................................................................................17
Customizing the home screen........................................................................................................................18
Activating the home screen applications.....................................................................................................18
Setting up Remote Operator Panel.............................................................................................................. 20
Exporting and importing a configuration.................................................................................................... 20
Additional printer setup.............................................................................22
Installing internal options................................................................................................................................ 22
Installing hardware options.............................................................................................................................32
Setting up the printer software......................................................................................................................35
Attaching cables................................................................................................................................................ 35
Networking..........................................................................................................................................................36
Verifying printer setup......................................................................................................................................40
Loading paper and specialty media..........................................................41
Setting the paper size and type..................................................................................................................... 41
Configuring Universal paper settings........................................................................................................... 41
Loading the 250‑and 550‑sheet tray.......................................................................................................... 41
Contents 2

Loading the multipurpose feeder..................................................................................................................45
Loading the manual feeder.............................................................................................................................47
Linking and unlinking trays............................................................................................................................. 49
Paper and specialty media guide..............................................................51
Using specialty media.......................................................................................................................................51
Paper guidelines................................................................................................................................................54
Supported paper sizes, types, and weights............................................................................................... 57
Printing......................................................................................................... 61
Printing forms and documents........................................................................................................................61
Printing from a flash drive............................................................................................................................... 63
Printing from a mobile device........................................................................................................................ 64
Printing confidential and other held jobs....................................................................................................65
Printing information pages..............................................................................................................................67
Canceling a print job.........................................................................................................................................67
Understanding the printer menus............................................................68
Menus list............................................................................................................................................................ 68
Supplies menu................................................................................................................................................... 69
Paper menu.........................................................................................................................................................69
Reports menu..................................................................................................................................................... 79
Network/Ports menu.........................................................................................................................................80
Security menu.................................................................................................................................................... 89
Settings menu.................................................................................................................................................... 92
Help menu.......................................................................................................................................................... 115
Saving money and the environment....................................................... 117
Saving paper and toner...................................................................................................................................117
Saving energy.................................................................................................................................................... 117
Recycling.............................................................................................................................................................121
Securing the printer..................................................................................123
Using the security lock feature.....................................................................................................................123
Statement of Volatility.....................................................................................................................................123
Erasing volatile memory.................................................................................................................................124
Erasing non‑volatile memory........................................................................................................................ 124
Erasing printer hard disk memory............................................................................................................... 125
Contents 3

Finding printer security information............................................................................................................125
Configuring printer hard disk encryption.................................................................................................. 126
Maintaining the printer.............................................................................127
Cleaning the printer.........................................................................................................................................127
Checking the status of supplies...................................................................................................................127
Estimated number of remaining pages......................................................................................................128
Ordering supplies............................................................................................................................................ 128
Storing supplies................................................................................................................................................129
Replacing supplies.......................................................................................................................................... 130
Moving the printer............................................................................................................................................147
Managing the printer................................................................................149
Finding advanced networking and administrator information.............................................................149
Checking the virtual display..........................................................................................................................149
Checking the printer status...........................................................................................................................149
Viewing reports................................................................................................................................................ 149
Configuring supply notifications from the Embedded Web Server....................................................150
Modifying confidential print settings.......................................................................................................... 150
Copying printer settings to other printers..................................................................................................151
Restoring factory default settings.................................................................................................................151
Clearing jams.............................................................................................153
Avoiding jams....................................................................................................................................................153
Identifying jam locations................................................................................................................................ 154
Paper jam in the standard bin.......................................................................................................................155
Paper jam in the front door........................................................................................................................... 155
Paper jam in trays.............................................................................................................................................157
Paper jam in the manual feeder...................................................................................................................158
Paper jam in the multipurpose feeder........................................................................................................159
Troubleshooting........................................................................................ 160
Understanding the printer messages.........................................................................................................160
Solving printer problems.................................................................................................................................171
Solving home screen application problems..............................................................................................177
Solving print problems....................................................................................................................................178
Color quality problems..................................................................................................................................202
Contents 4

Embedded Web Server does not open....................................................................................................206
Contacting customer support......................................................................................................................207
Notices.......................................................................................................208
Index........................................................................................................... 219
Contents 5

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types
of accessories can be easily overloaded by a laser printer and may result in poor printer performance,
property damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation
exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Safety information 6

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn the printer o using the power switch, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer before moving it.
•Lift the printer o the optional tray, and then set it aside instead of trying to lift the tray and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone
system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as the fax feature, power cord, or telephone, during a lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
SAVE THESE INSTRUCTIONS.
Safety information 7

Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available on the Documentation CD.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer.
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 8

What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature 1 to 35°C (34 to 95°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 9

5
4
3
1
2
1Right side 102 mm (4 in.)
2Front 508 mm (20 in.)
3Left side 152 mm (6 in.)
4Rear 102 mm (4 in.)
5Top 254 mm (10 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 10

1
21
21
2
3
4
56
3
4534
1Printer control panel
2Standard bin
3250-sheet tray (Tray 1)
4Manual feeder
5Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2)
Note: This tray is standard on the CS410dtn and CS510dte models.
6Optional 550-sheet tray (Tray 3)
Using the Embedded Web Server
Note: This feature is available only in network printers or printers connected to print servers.
If the printer is installed on a network, then you can use the Embedded Web Server to do the following:
•View the virtual display of the printer control panel.
•Check the status of the printer supplies.
•Configure supply notifications.
•Configure printer settings.
•Configure network settings.
•View reports.
To access the Embedded Web Server for your printer:
1Obtain the printer IP address:
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Notes:
–An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Learning about the printer 11

–If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
The Embedded Web Server page appears.
Learning about the printer 12

Understanding the printer control panel
Using the printer control panel
21 3 4
65
7
Use the To
1Display •Show the status of the printer.
•Set up and operate the printer.
2Home button Go to the home screen.
3Keypad Enter numbers, letters, or symbols on the printer.
4Sleep button Enable Sleep mode or Hibernate mode.
Notes:
•Pressing any hard button, touching the printer control panel, attaching a device to
a USB port, sending a print job, or performing a power-on reset with the main
power switch wakes the printer from Sleep mode.
•Pressing the Sleep button or the power switch causes the printer to wake from
Hibernate Mode.
5Stop or Cancel
button
Stop all printer activity.
6Indicator light Check the status of the printer.
7USB port Connect a USB a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status
or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Understanding the printer control panel 13

Indicator light Printer status
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home
screen buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
2 3
5678
4
123.123.123.123
1
Touc h To
1Change Language Change the primary language of the printer.
2Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and
file links.
Note: The tree view does not include bookmarks created within Forms and
Favorites, and the ones in the tree are not usable in Forms and Favorites.
3Held Jobs Display all current held jobs.
4USB View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory
card or flash drive is connected to the printer.
Understanding the printer control panel 14

Touc h To
5Menus Access printer menus.
Note: These menus are available only when the printer is in ready state.
6Status message bar •Show the current printer status such as Ready or Busy.
•Show the status of printer supplies.
•Show intervention messages and the instructions on how to clear them.
7Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
8Tips View a context‑sensitive help information.
This may also appear on the home screen:
Touc h To
Search Held Jobs Search current held jobs.
Jobs by user Access print jobs saved by user.
Profiles and Solutions Access profiles and solutions.
Features
Feature Description
Attendance message alert If an attendance message aects a function, then this icon appears and the
red indicator light blinks.
Warning If an error condition occurs, then this icon appears.
Printer IP address
Example: 123.123.123.123
The IP address of your printer is located at the top left corner of the home
screen and appears as four sets of numbers separated by periods. You can
use the IP address when accessing the Embedded Web Server to view and
remotely configure printer settings even when you are not physically near the
printer.
Using the touch-screen buttons
Note: Your home screen may vary, depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Understanding the printer control panel 15

12
3
4
5
Touc h the To
1Radio button Select or clear an item.
2Up arrow Scroll up.
3Down arrow Scroll down.
4Accept button Save a setting.
5Cancel button •Cancel an action or a selection.
•Return to the previous screen.
Touc h To
Return to the home screen.
Open a context-sensitive Help dialog on the printer control panel.
Scroll to the left.
Scroll to the right.
Understanding the printer control panel 16

Setting up and using the home screen
applications
Notes:
•Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded applications. Some applications are supported only in some printer models.
•There may be additional solutions and applications available for purchase. For more information, go to
www.lexmark.com or contact the place where you purchased the printer.
Finding the IP address of the computer
For Windows users
1In the Run dialog box, type cmd to open the command prompt.
2Type ipconfig, and then look for the IP address.
For Macintosh users
1From System Preferences in the Apple menu, select Network.
2Select your connection type, and then click Advanced > TCP/IP.
3Look for the IP address.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings
even when you are not physically near the printer.
1Obtain the printer IP address:
•From the printer control panel home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Setting up and using the home screen applications 17

Customizing the home screen
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Do one or more of the following:
•Show or hide the icons of basic printer functions.
aClick Settings > General Settings > Home screen customization.
bSelect the check boxes to specify which icons appear on the home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home
screen.
cClick Submit.
•Customize the icon for an application. For more information, see “Finding information about the home
screen applications” on page 18 or see the documentation that came with the application.
Activating the home screen applications
Finding information about the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, you
must first activate and set up these applications using the Embedded Web Server. For more information on
accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 17.
For more information on configuring and using the home screen applications, do the following:
1Go to http://support.lexmark.com.
2Click Software Solutions, and then select either of the following:
•Scan to Network—This lets you find information about the Scan to Network application.
•Other Applications—This lets you find information about the other applications.
3Click the Manuals tab, and then select the document for the home screen application.
Using Background and Idle Screen
Icon Description
The application lets you customize the background and idle screen of your printer home screen.
Setting up and using the home screen applications 18

1From the home screen, navigate to:
Change Background > select background to use
2Touc h .
Setting up Forms and Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this
application. To check for updates of this User’s Guide, go to http://support.lexmark.com.
Use To
Streamline work processes by letting you quickly find and print frequently used online forms
directly from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site
where the bookmark is stored. From the computer where the bookmark is stored, use sharing,
security, and firewall settings to allow the printer at least a read access. For help, see the
documentation that came with your operating system.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Apps > Apps Management > Forms and Favorites.
3Click Add, and then customize the settings.
Notes:
•See the mouse-over help beside each field for a description of the setting.
•To make sure the location settings of the bookmark are correct, type the correct IP address of the
host computer where the bookmark is located. For more information on obtaining the IP address of
the host computer, see “Finding the IP address of the computer” on page 17.
•Make sure the printer has access rights to the folder where the bookmark is located.
4Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Setting up and using the home screen applications 19

Understanding Eco‑Settings
Icon Description
The application lets you easily manage energy consumption, noise, toner, and paper usage
settings to help reduce the environmental impact of your printer.
Setting up Remote Operator Panel
This application enables you to interact with the printer control panel even when you are not physically near
the network printer. From your computer, you can view the printer status, release held print jobs, create
bookmarks, and do other print-related tasks.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Remote Operator Panel Settings.
3Select the Enable check box, and then customize the settings.
4Click Submit.
To use the application, click Remote Operator Panel > Launch VNC Applet.
Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other
printers.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2Export or import a configuration file for one or multiple applications.
For one application
aNavigate to:
Settings > Apps > Apps Management > select an application > Configure
bExport or import the configuration file.
Notes:
•If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
Setting up and using the home screen applications 20