Lexmark C910 Finisher User manual

Clearing paper jams
Using color
Maintenance
Troubleshooting
Administration
1
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Lexmark C910
Paper handling
By carefully selecting print media and loading them properly, you should be able to avoid
most paper jams. If jams do occur, follow the steps outlined in this section.
To resolve the paper jam messages, you must clear the jammed area and then press Go to
clear the message and resume printing. The printer prints a new copy of the page that
jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee
the page will print.
Identifying paper jam areas
See the diagram on page 2 for the path the paper travels through the printer and options, and
areas where jams may occur. The path varies depending on the paper source and output bin.

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Click a message below for more information.
200 Paper Jam
Check Areas A,B
241 Paper Jam
240 Paper Jam
242 Paper Jam
243 Paper Jam
244 Paper Jam
249 Paper Jam
200 Paper Jam
Check Areas C
200 Paper Jam
Check Area F
200 Paper Jam
Check Area E
200 Paper Jam
Check Area D
T 5
T 1
T 2
T 3
T 4

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200 Paper Jam
<x> Pages Jammed (Check Areas A-F, T1-5, MPF)
This message identifies the areas (A–F, MPF, or T1–T5) you need to check to remove the
paper or to clear the message. The display will alternate between 200 Paper Jam
<x> Pages Jammed and Check Areas A-F., T1-5, MPF:
Note: If there is a paper jam when you turn the printer on, the second line of the
200 Paper Jam message will be blank. To resolve the message, you must
clear all paper from the paper path.
Jam message Jam message
Check Areas A,B Check Area F
Check Area C Check MPF
Check Area D Check T1–T4
Check Area E Check T5

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Check Areas
A,B
This message indicates a paper jam in the transfer belt, fuser, or output roller area. To clear
areas A–B:
1Complete the steps to open the top cover.
Note: If you need instructions on how to open the top cover, see Opening the
top cover.
Photodeveloper

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Warning: Never touch the photodeveloper drum on the underside of the toner
cartridge.
Note: The paper may be covered with unfused toner, which can stain garments.
2Remove any paper on the transfer belt.
If the paper source was the multipurpose feeder, check the area between the
multipurpose feeder and the transfer belt.
Warning: Do not use any pointed objects to remove the paper. This could cause
permanent damage to the transfer belt.
Transfer belt

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3Check the fuser area and top cover for additional jams.
If there is no jam in the fuser area or top cover, close the top cover and front door, and
then press Go. If a jam is present, continue with step 4.
Note: If you need instructions on how to close the top cover, see Closing the
top cover.
4Lift the fuser pressure release lever.

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5Slowly pull the paper out of the fuser toward the inside of the printer.

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6Rotate the fuser pressure release lever down.
Note: The top cover will not close until the lever is in the down position.
7Check the top cover for additional jams.
If there is no jam in the top cover, close the top cover and front door. If a jam is
present, continue with step 8.

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Note: If you need instructions on how to close the top cover, see Closing the
top cover.
8Remove the jam from the top cover.

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9Close the top cover and the front door.
Note: If you need instructions on how to close the top cover, see Closing the
top cover.
10 Open the jam access door on the left side of the printer.

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11 Remove any paper inside the printer.
12 Close the jam access door.
To prevent additional paper jams, make sure both sides of the door are closed.
13 Press Go.

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Check Area C
Jams that cause a Check Area C message require opening the duplex jam access door. If
you are printing on small paper, the following steps may not clear the jam. See Removing
small size paper from the duplex unit.
1Open the duplex jam access door on the right side of the printer.

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2Remove the jam.
3Press Go.
If the paper jam message continues, check and clear all paper from the paper path.

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Check Area D
This message indicates a paper jam in the duplex unit area. To clear area D:
1Open the duplex jam access door on the right side of the printer.

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2Gently pull out the duplex unit.

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3Turn the paper forwarding dial counterclockwise.
If the paper advances out of the duplex unit, remove the jam and go to step 7. If the
paper does not advance, go to step step 4.

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4Open the duplex unit covers.

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5Remove the jam.

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6Close the duplex unit covers.

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7Push the duplex unit until it stops.