LG Aria LDK 300 User manual

LDK 300
ATTENDANT
USER GUIDE

TABLE OF CONTENTS
Attendant User Guide for Aria 300 System
Wakeup Calls 3
Attendant Clock Set 3
Time and Date Format 3
System Greetings 4
System Announcements 4
System Speed Dials 5
Attendant Intrusion 5
Day / On Demand / Night / Weekend / Auto Ring Modes 6
Temporary Class of Service 6
SMDR Print 7
SMDR Erase 7
Dial By Name 8
Disable Outside Line 8
Customised Messages 9
Erase Station Message 9
Traffic Analysis 10
Attendant Language 10
Intercom Box Background Music 11
External Page Port Background Music 11
Attendant DSS Operation 12
Page 12
Transferring an Outside Line to a Station 13
Intercom Group Call 12
Attendant Override 12
Attendant Program Menu 13
2

Wake-up Call
To register a wake-up call,
Press TRANS/PGM button.
Dial 0 4 2
Dial the station range. (In case of one station, dial the station number twice.)
After hearing confirmation tone, enter 4-digit wake-up time (HH:mm) in
24-hour mode. (HH= 00~23, mm= 00~59)
Press the HOLD/SAVE button for one-day, or dial #and the HOLD/SAVE button
for the reactivation of the wakeup call every day until canceled.
Button Procedures
Button Procedures
To cancel a wake-up call,
Press TRANS/PGM button.
Dial 0 4 3
(Confirmation tone is heard and the MON button light is on.)
Dial the station range to be canceled.
Press HOLD/SAVE button. (MON button will be extinguished.)
A Wake-up call may be programmed to ring a station at a predetermined time
Attendant User Guide for Aria 300 System
Button Procedure
This feature allows the attendant to set the Time and Date.
Press TRANS/PGM button.
Dial 0 4 1
Enter Date as MMDDYY (6 digits) and press HOLD/SAVE button.
Enter Time as military format (4 digits) and press HOLD/SAVE button.
If there is no need to change date or time, press HOLD/SAVE button to go to
the next step.
Attendant Clock Set
Button Procedure
To change the date format on the LCD,
Press TRANS/PGM button.
Dial 0 4 4
The format toggles between DDMMYY and MMDDYY.
(YY : year, MM : month, DD : day)
Changing Time/Date Format
To change the time format on the LCD,
Press TRANS/PGM button.
Dial 0 4 5
The format toggles between 12-hour mode and 24-hour mode.
(YY : year, MM : month, DD : date)
3

The System Prompt messages are 071~100 as default;
071: VMIB MOH 086: Reserved
072: Reserved 087: Reserved
073: Invalid Number Prompt 088: Remote VMIB Control Main Menu Prompt
074: Time out Prompt 089: Remote VMIB Sub-menu for digit 1 in
075: Retry Prompt Main Menu Prompt
076: Transfer to Attendant Prompt 090: Reserved
077: Reserved 091: Reserved
078: Leave Message Prompt 092: Reserved
079: Record Start Prompt 093: Remote VMIB Sub-menu for digit 2 in
080: Authorization Code Prompt Main Menu Prompt
081: Busy Prompt 094: Remote VMIB Sub-menu for digit 3 in
082: Wake-up Prompt Main Menu Prompt
083: Station Off-net Forward Prompt 095: Remote VMIB Sub-menu for digit * in
084: DND Prompt Main Menu Prompt
085: No Answer Prompt 096~100: Reserved
Button Procedures
System Prompt Messages are also available in the Aria LDK300 phone system. These will be played to
users and callers under a variety of conditions. They are recorded by default in the VMIB and may be re-
recorded by the Main Attendant. (additional hardware may be required)
Attendant User Guide for Aria 300 System
System Greetings
Button Procedures
The Aria LDK 300 provides announcements for Station Groups and an Auto Attendant.
(only the System Attendant can record these greetings)
(additional hardware may be required)
To record system greetings,
Press TRANS/PGM button.
Dial 0 6.
Dial the announcement number (001~070).
Press the #button to start recording.( “Press the # button to record”is heard)
Record your greeting and press the HOLD/SAVE button to save the recording.
To delete the recording, press the SPEED button while the message is being
played.
System Announcements
4

Button Procedure
To store system speed numbers,
Press TRANS/PGM button.
Dial SPEED button.
Dial speed number bin. (2000 ~4999)
Dial the phone number to be stored.
Dial HOLD/SAVE button.
Or,
Press TRANS/PGM button.
Dial SPEED button.
Dial speed number bin.
Press desired outside line button.
Dial the phone numbers to be stored.
Dial HOLD/SAVE button.
To use system speed numbers,
Press SPEED button.
Dial speed number bin.
A group of speed dial numbers can be stored within the system for access by allowed stations.
These numbers provide speedy access to often used outgoing CO dialing numbers.
System Speed Dial
Attendant User Guide for Aria 300 System
Attendant Intrusion
Button Procedure
To assign a flexible key as the Intrusion button
Press TRANS/PGM button.
Press the desired flexible key to be registered.
Press TRANS/PGM button.
Dial 8 6.
Press HOLD/SAVE button.
To activate attendant intrusion
Press DSS button corresponding to the busy station you wish to call.
(Busy tone is heard.)
Press ATD INTRUSION button.
(Intrusion warning tone is heard at the busy station, then a 3-way conference is set up)
Attendant may intrude into any station which is engaged in a conversation on an external line.
5

To activate/deactivate Day/Night/On-demand/Weekend/Auto mode
manually,
Press the DND/FWD button, the ring mode is changed to
On-demand ÔÔ Night ÔÔ Weekend ÔÔ Auto ÔÔ Day mode in sequence.
On-demand mode is not activated automatically.
Button Procedures
To activate Auto ring mode with Attendant PGM mode,
Press TRANS/PGM button.
Dial 0 7 4.
Dial 1and press HOLD/SAVE button.
(The Weekly Time Table is programmed by your authorised Aria Technician.)
The system can be placed in Day/On-demand/Night/Weekend/Auto mode operation manually
by pressing [DND/FWD] button at attendant station.
(In Auto ring mode, the ring mode will follow the Weekly Time Table)
Day/On-demand/Night/Weekend/Auto Mode Service (Aria-300)
Attendant User Guide for Aria 300 System
To activate temporary COS change,
Press TRANS/PGM button.
Dial 0 2 1
Enter the station range.
Press HOLD/SAVE button.
Button Procedures
The Attendant can change the class of service of a station to a lower class temporarily to prevent
unauthorized use of the station by others.
(An Authorisation code must be set on any station that uses this feature).
To remove temporary COS change,
Press TRANS/PGM button.
Dial 0 2 2
Enter the station range.
Press HOLD/SAVE button.
Temporary COS Change
6

Button Procedures
To Print out Accumulated SMDR Records
For station basis,
Press the TRANS/PGM button, then dial 0 1 1 1
Enter the desired station range.
Press HOLD/SAVE button.
Accumulated SMDR records will be printed out at a printer
connected to your Aria telephone system.
Station Message Detail Recording(SMDR) can provide details on both incoming and outgoing calls.
For account group basis,
Press TRANS/PGM then dial 0 1 1 3).
Enter the desired account group to be printed. (01 ~99)
Press HOLD/SAVE button.
(Accumulated SMDR records will be printed out
through the printer connected to KSU.)
Button Procedure
For station basis,
Press TRANS/PGM key
Dial 0 1 1 2
Enter the desired station range.
(SMDR records will be erased for all stations in the range.)
Press HOLD/SAVE button.
To Erase SMDR Records ( VV )
For call account group,
Press the TRANS/PGM key,
Dial 0 1 1 4
Enter the desired account group.
(SMDR records will be erased for all stations in the range.)
Press HOLD/SAVE button.
To display call charge,
Press the TRANS/PGM key,
Dial 0 1 1 5
Enter the station number.
Press HOLD/SAVE button.
Attendant User Guide for Aria 300 System
7

Button Procedure
Press the TRANS/PGM button.
Dial 0 7 2
Dial the station number and enter the name using the codes as shown below.
Press the HOLD/SAVE button.
Q - 11
Z - 12
. - 13
1 - 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G - 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
*1 - Blank
*2 - :
*3 - ,
0-00 #
Dial by Name (for ICM) ( VV )
CO Outgoing Disable ( VV )
Button Procedure
To disable outgoing calls a CO line,
Press TRANS/PGM button.
Dial 0 7 3
Press the desired outside line button. (Confirmation tone is heard.)
After hearing confirmation tone, selected outside line button is disabled.
Repeat the process to enable the CO line.
Attendant User Guide for Aria 300 System
8

Erasing Station Message
Button Procedure
The attendant can cancel the features, DND CALL FORWARD and preselected message
activating at other station.
Press TRANS/PGM button.
Dial 0 7 1
Dial the desired station range to be canceled.
Press HOLD/SAVE button.
Attendant User Guide for Aria 300 System
Customized Message
Button Procedure
Press TRANS/PGM button.
Dial 0 5 3
Dial the number of the desired message (01~20).
Enter the desired message using the code in Dial by Name. (11 ~20)
Press HOLD/SAVE button.
LUNCH, RETURN HH:MM Dial 01 + (Time)
ON VACATION, RETURN AT MM:DD Dial 02 + (Date)
OUT OF OFFICE RETURN TIME HH:MM Dial 03 + (Time)
OUT OF OFFICE RETURN MM:DD Dial 04 + (Date)
OUT OF OFFICE RETURN UNKNOWN Dial 05
CALL XX.... (17 digits) Dial 06 + (External no.)
IN OFFICE, STA XXXX Dial 07 + (Extension)
IN A MEETING, RETURN TIME HH:MM Dial 08 + (Time)
AT HOME Dial 09
AT BRANCH OFFICE Dial 10
User Defined Dial 11 ~20
A pre-selected or customised message may be programmed to display on
the LCD of a Keyset calling an intercom station.
9