Linksys SPA921 - Cisco - IP Phone Operator's manual

Cisco Small Business Pro
SPA9000 Voice System Version 6.1
Web-UI (Legacy) Based Product Configuration
INSTALLATION AND
CONFIGURATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17900-02
CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision,
Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks;
and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork
Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event
Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys,
MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare,
SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (0903R)

Contents
SPA9000 Voice System Installation and Configuration Guide for Web UI i
About This Document vi
Purpose vi
Audience vii
Firmware vii
Organization viii
Document Conventions ix
Chapter 1: Getting Started 13
Introduction to the SPA9000 Voice System 13
SPA9000 IP PBX 14
SPA400 SIP-PSTN Gateway and Voicemail Server 15
IP Phones and Accessories 15
Deployment Scenarios 15
PSTN Access and Local Voice Mail 16
ITSP Service Only 17
ITSP Service, PSTN Access and Local Voice Mail 18
ITSP Service, PSTN and ISDN Access and Local Voice Mail 19
Introducing Components of the SPA9000 Voice System 20
Getting to Know Your SPA9000 20
Getting to Know Your SPA400 22
Getting to Know Your IP Phones and Accessories 24
Getting to Know Your WRV200 Router 26
Getting to Know the SLM224P Switch 28
Chapter 2: Installation and Configuration Process Overview 31
A. Preparation 31
B. Connecting the Equipment 31

Contents
SPA9000 Voice System Installation and Configuration Guide for Web UI ii
C. Configuring Voice Services 31
D. Configuring Advanced Features 32
E. Localizing the System 32
Chapter 3: Preparation 33
Site Survey 33
System Design Considerations 34
Bandwidth Requirements and Call Capacity 34
Wide Area Network (WAN) Quality of Service 35
Network Setup Review 36
Infrastructure, Cabling and PSTN/ISDN Lines 36
NAT Mapping 37
Quality of Service 38
Local Area Network Design 38
Services and Equipment 39
Basic Services and Equipment 39
Cisco Equipment and Services 39
Downloading Firmware 40
Chapter 4: Connecting the Equipment 41
Connecting and Configuring the Switch 41
Connecting the Switch to the Router 42
Configuring the Switch 43
Installing the SPA9000 46
Connecting the SPA9000 47
Upgrading the Firmware for the SPA9000 48
Setting Up the WAN Connection for the SPA9000 51

Contents
SPA9000 Voice System Installation and Configuration Guide for Web UI iii
Installing the IP Phones 53
Connecting an IP Phone to the Switch 54
Performing a Factory Reset 55
Connecting Optional Devices 55
Upgrading the Firmware for the IP Phones 56
Installing the SPA400 58
Connecting the SPA400 to the Switch 59
Configuring the SPA400 Network Connection 61
Upgrading the Firmware for the SPA400 63
Chapter 5: Configuring Phone Service and Voice Mail 65
Configuring the SPA9000 66
Configuring General Settings for SPA9000 66
Configuring Internet Phone Service (ITSP) on the SPA9000 68
Configuring SPA9000 Connectivity with the SPA400 for PSTN and
Voice Mail Service 70
Configuring SPA9000 Connectivity for PSTN Access Only 74
Configuring the SPA400 76
Configuring the SPA400 Network Connection 76
Configuring the SPA400 to Communicate with the SPA9000 78
Configuring the Voice Mail Server and Voice Mail Users 82
Setting Up Each Station 85
Enabling Remote Voice Mail Access (Optional) 88
Configuring Third-Party ISDN Gateways (Optional) 90
Outbound Call Routing 90
Configuring Steering Digits 91
Typical Outbound Call Routing Examples 93
Configuring Inbound Call Routing 95
Routing Calls to the Auto Attendant (Default) 95

Contents
SPA9000 Voice System Installation and Configuration Guide for Web UI iv
Routing Calls to a Receptionist, Extension, or Hunt Group 96
Using Direct Inward Dialing to Phone Extensions 98
Chapter 6: Configuring Special Features 101
Using the Internal Music Source for Music On Hold 101
Configuring the SPA932 Sidecar to Work with the SPA9000 103
Managing Inbound Calls with Hunt Groups 109
Syntax for Hunt Rules 110
Examples for Hunt Rules 111
Creating a Hunt Rule 113
Managing Inbound Calls with Shared Line Appearances 115
About Shared Line Appearances 115
Chapter 7: Localization 119
Localizing the SPA9000 Auto Attendant Prompts 119
Local Time Configuration 122
Configuring the SPA9000 and SPA9xx Call Progress Tones 122
Localizing the SPA400 Voice Mail Prompts 128
Localizing the SPA400 Call Disconnect Tones 129
Localizing the SPA400 Caller ID Method 131
Appendix A: Installation Workbook 133
Appendix B: Troubleshooting 148
Appendix C: Where to Go From Here 157
Product Resources 157

Contents
SPA9000 Voice System Installation and Configuration Guide for Web UI v
Related Documentation 158

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI vi
About This Document
The SPA9000 Voice System Installation and Configuration Guide for Web UI is
intended to help VARs and Service Providers to manage and configure the
SPA9000 Voice System. This preface provides helpful information about this guide
and other resources that are available to you. Before you begin to use this guide,
refer to the following topics:
•“Purpose,” on page vi
•“Audience,” on page vii
•“Firmware,” on page vii
•“Organization,” on page viii
•“Document Conventions,” on page ix
•“Finding Information in PDF Files,” on page x
Purpose
This document provides information that an administrator needs to configure the
SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or
more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and
voice mail server. This guide focuses primarily on the tasks that an administrator
performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See “Related
Documentation,” on page158.

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI vii
Audience
This document is written for the following audience:
•Service providers who offer services using the SPA9000 Voice System
•VARs and resellers who need configuration references for the SPA9000 Voice
System
•System administrators or anyone who installs and manages the SPA9000
Voice System
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.
Firmware
This guide describes the features that are available in the following firmware
releases.
Product Firmware Version
SPA9000 6.1.5
SPA400 1.1.2.2
SPA901 5.1.5
SPA921/SPA941 5.1.8
SPA922/942 6.1.3
SPA962 6.1.3
WIP310 5.0.8

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI viii
Organization
The information in this guide is organized into the following chapters and
appendices:
Chapter Description
Chapter 1, “Getting Started” This chapter introduces you to the SPA9000
Voice System by describing the components
and presenting several deployment scenarios.
Chapter 2, “Installation and
Configuration Process
Overview”
This chapter provides an overview of the
installation and configuration process.
Chapter 3, “Preparation” This chapter is essential reading before you
begin installing the equipment or configuring the
system. To ensure that the installation process
goes smoothly, verify that you have the required
services, equipment, and information.
Chapter 4, “Connecting the
Equipment”
This chapter explains how to connect your
equipment and upgrade the firmware. At the end
of each section, you verify that the installation is
progressing correctly.
Chapter 5, “Configuring
Phone Service and Voice
Mail”
This chapter guides you through the basic tasks
that are required to get your voice system
running. After you complete these procedures,
users will be able to place and receive calls from
the ITSP and from the PSTN. Callers will be able
to leave voice mail, and users will be able to
retrieve it.
Chapter 6, “Configuring
Special Features”
This chapter helps you to get started setting up
various features that may be useful to your
customer.
Chapter 7, “Localization” This chapter explains how to localize your
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI ix
Document Conventions
The following table describes the typographic conventions that are used in this
document.
Appendix A, “Installation
Workbook”
This workbook is intended to help you to record
information about the customer’s network
environment as well as the order and service
information, before installing the SPA9000 Voice
System. By using this workbook, you can
minimize the installation time and ensure that all
setup requirements are met.
Appendix B,
“Troubleshooting”
This appendix provides solutions to problems
that may occur during the installation and
operation of the SPA9000 Voice System.
Appendix C, “Where to Go
From Here”
This appendix provides links to other resources
tha may be helpful to you.
Chapter Description
Typographic
Element
Meaning
Boldface May indicate either of the following:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
Italic May indicate either of the following:
•A variable that should be replaced with a literal value.
•The name of a page, section, or field in the user interface
Monospaced
Font
Indicates code samples or system output.

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI x
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI xi
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
SPA9000 Voice System Installation and Configuration Guide for Web UI xii
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
SPA9000 Voice System Installation and Configuration Guide for Web UI 13
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
•“Introduction to the SPA9000 Voice System,” on page13
•“Deployment Scenarios,” on page15
•“Introducing Components of the SPA9000 Voice System,” on page 20
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page14 to learn more about a
typical deployment.

Getting Started
Introduction to the SPA9000 Voice System
SPA9000 Voice System Installation and Configuration Guide for Web UI 14
1
Figure 1 SPA9000 Voice System with the SPA9000 and SPA400
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Web UI 15
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the
Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
•“PSTN Access and Local Voice Mail,” on page16
•“ITSP Service Only,” on page17
•“ITSP Service, PSTN Access and Local Voice Mail,” on page18
•“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page19

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Web UI 16
1
PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP
services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one
SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice
mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Web UI 17
1
ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and either needs no
voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System
is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be
installed. Optionally, analog phones or fax machines (not illustrated) can be
connected to the two phone ports on the SPA9000.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Web UI 18
1
ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance
fees but needs to support legacy local telephone numbers (for example, to receive
calls to a legacy telephone number or to place outbound calls in the local area).
This customer also prefers local voice mail service. The SPA9000 Voice System is
deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail
service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP
phones can be installed. Optionally, analog phones or fax machines (not illustrated)
can be connected to the two phone ports on the SPA9000.