AT&T CAS 100 User manual

AT&T
CIB 3067
CALL ACCOUNTING SYSTEM (CAS) MODEL 100 (61370)
(845656818)

Contents
Title Page
Introduction
Installation
System Options
Percentage Markup
Line Spacing
Suppression of Records for Incoming Calls
Suppression of Records for Local Calls
Suppression of Records for Calls Without Account Numbers
Changing the Baud Rate of the CAS’s Output
Testing Procedures
System Diagnostics Message
Call Record Verification
Reports
Chronological Report
Summary Reports
by Hour
by Line Number
by Extension Number
by Account Number
Troubleshooting Tables
Maintenance Information
Updated Custom Cartridges
Ordering Information
Other Important Information
Warranty Information
Interference Information
Specification Table
2
4
8
15
17
21
22
23

CIB 3067
Call Accounting System (CAS)
Model 100 (61370)
Introduction
When connected to a printer and the Station Message Detail Recording
(SMDR) Module in your Model 1030 or 3070 control unit, the Call Account-
ing System (CAS) Model 100 (Figure 1) calculates the cost of calls made to
outside numbers, stores the cost information, and generates chronological
and summary reports.
CAS microprocessor
CAS
custom cartridge
Power supply
Figure 1
Call Accounting
System (CAS) Model 100
After each incoming or outgoing call is completed, a call record is printed
on the chronological report (Figure 2). Each call record includes the date
and time of each call, its duration in minutes, the extension, and line number
on which the call was made. If the call is outgoing, the call record also in-
cludes the cost of the call, the number dialed, and a two-character location
abbreviation for the state to which the call was made. If an account code is
entered when a call is made, it is printed on the chronological report. Account
codes are helpful for billing customers and allocating telephone costs to dif-
ferent departments in your business.
2

Number Account
Date Time Extension Dialed
Location Duration Cost Number
Line#
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
08:22
08:45
09:23
09:27
09:37
09:47
10:12
10:22
10:45
11:23
11:25
11:27
11:35
12:07
12:12
12:25
13:01
13:21
13:37
13:41
0020
0027
0020
0021
0020
0027
0021
0020
0027
0020
0021
0020
0027
0020
0021
0027
0027
0021
0021
0027
14544466
18004312020
14137651000
02128885555
19878989
7331275
15551212
12035551212
14154315154
14137651000
02128885555
7388928
7331275
15551212
0114466825
8901024
17168901064
17168901011
NJ
TF
MA
OP
NJ
NJ
IN
IN
CA
MA
OP
NJ
NJ
IN
OV
NJ
NY
NY
001
011
006
037
032
010
001
001
001
006
027
042
006
007
001
013
010
021
008
001
$00.42
$00.00
$02.39
$00.00
$03.97
$01.12
$00.50
$00.50
$00.69
$02.39
$00.00
$02.56
$00.72
$00.00
$00.50
$11.05
$00.99
$00.00
$03.13
$00.54
1567890
219581985
5678
123
1238
5678
1256
567890
9581985
5678
5678
567890
56
567789
01
02
03
07
25
30
00
01
02
03
07
25
30
20
00
00
01
04
10
14
Figure 2
Chronological Report
When a call record with a new date is received by the CAS, the previous day’s
chronological report is ended and reports containing summary information
(Figure 3) are printed. There are four summary reports produced: Summary
of Calls by Hour of the Day, Summary of Calls by Line Number, Summary
of Calls by Extension Number, and Summary of Calls by Account Number.
These reports list the total number of calls, their duration, and cost.
SUMMARY BY LINE # 12/12
LINE
CALLS
DURATION COST
00
01
02
03
04
07
10
11
14
20
25
30
0003
0003
0002
0002
0001
0002
0001
0001
0001
0001
0002
0002
000015
000012
000012
000012
000021
000064
000008
000011
000001
000007
000074
000016
0012.05
0001.91
0000.69
0004.78
0000.00
0000.00
0003.13
0000.50
0000.54
0000.00
0006.53
0001.84
Figure 3
Summary Report of Calls by Line Number
3

Installation
The CAS comes with a custom cartridge which contains the costing tables
that are used to calculate the cost of calls made to outside numbers. You
will need the following equipment, which you ordered at the same time as
your CAS, for installation:
14-foot (4-pair) modular cord
●
●355AF (4-pair to RS232 serial data) adapter
The CAS may be installed 14 feet from the control unit using a 14-foot modular
cord or up to 1,000 feet from the control unit following the voice terminal wir-
ing plan in your system’s installation guide.
NOTE: Before installing the CAS, be sure that a SMDR Module is installed
in slot 5 of your control unit. Also make sure that the SMDR options have
been administered according to the instructions in your administration
manual’s section titled "Administering SMDR Options."
Choose a location for your CAS following the guidelines below:
The distance between the CAS and a 3-prong outlet must be less
than five feet.
The 3-prong outlet must not be controlled by a wall switch.
The distance between the control unit and the CAS should be no
more than 1,000 feet.
If you are installing the CAS within 14 feet of the control unit, plug one
end of a 14-foot modular cord into the modular jack on the front of the
SMDR Module (Figure 4). Proceed to Step 4 below.
1.
2.
●
●
●
4

14-ft
modular cord Control unit
Printer SMDR Module
in slot 5
Printer's
RS-232
connector
355AF adapter
Power supply
Figure 4
CAS Installation
14 Feet or Less From the Control Unit
3. If you are installing the CAS more than 14 feet from the control unit, follow
the instructions below:
Install wiring from the SMDR Module in the control unit to the loca-
tion of the CAS in the same manner that you installed it for your voice
terminals. Refer to the installation guide you received with your com-
munications system.
Plug the loose end of the 4-pair modular jumper cord (not provid-
ed) from the jack field into the jack on the front of the SMDR Module
(Figure 5).
Plug one end of a 14-foot modular cord into the modular wall jack.
Continue to Step 4 below.
●
●
●
5

Control unit
4-pair modular
jumper cord
Jack field SMDR module
in slot 5
Cable
(1,000 ft. maximum) 14-ft.
modular cord Modular
wall jack
Printer 355AF
adapter
Printer's
RS232
connector
Power supply
4.
5.
Figure 5
CAS Installation
15 Feet to 1,000 Feet From the Control Unit
Plug the other end of the modular cord into the modular jack on the 355AF
adapter.
Connect the female connector on the 355AF adapter to the 25-pin male
connector labeled SMDR on the back of the CAS (Figure 6). Tighten the
screws.
6

355AF adapter
Printer
14-Ft. modular cord
(Back view)
Figure 6
Connecting the Control Unit
and Printer to the CAS
6.
7.
8.
Connect your printer's 25-pin male connector to the female connector
labeled Printer on the back of the CAS (Figure 6). Tighten the screws.
NOTE: Make sure that your printer's baud rate is set at 1200. If you are
not able to adjust your printer’s baud rate to 1200, refer to the section of
this document titled "Changing the Baud Rate of the CAS’s Output."
Plug the CAS's power supply into a 3-prong power outlet that is not con-
trolled by a wall switch. The green light labeled Power goes on.
Insert your custom cartridge into the cartridge slot on the front of the CAS
(Figure 7). Push the cartridge slowly and steadily until it is firmly in place.
The red light labeled Ready goes on. If your printer’s ac power cord is
plugged in and its power switch is set to the on position, a system
diagnostics message is printed. If a system diagnostics message is not
printed and all the conditions listed above have been met, refer to this
document’s section titled “Troubleshooting Procedures.”
7

Cartridge slot
Red Light Green light
Custom cartridge
Figure 7
Installing Your Custom Cartridge
System Options
There are five system options which are set using switches located inside
the CAS. The following is a list of system options, their definitions, value
ranges, and preset values. Refer to this list to determine if the preset values
of the system options meet the needs of your business. If you need to change
one or more of the values to meet the unique needs of your business, follow
the instructions below the list; otherwise, continue to the next section titled
"Testing Procedures."
Value Preset
System Option Definition Range Value
Percentage Increases the recorded
0-99% 0
markup: cost of outgoing calls by a
specified percentage
Line spacing:
Adjusts the number of 0-31 lines
0
blank lines between call
records
Suppress records Prevents the printing of call Yes or No
for incoming calls: No records for incoming calls
on the chronological report
Suppress records Prevents the printing of call Yes or No No
for local calls: records for local calls on
the chronological report
Suppress records Prevents the printing of call Yes or No No
for calls without records for calls without
account numbers: amount numbers on the
chronological report
8

SETTING SYSTEM OPTIONS
WARNING: Before setting system options, unplug the CAS's ac power
cord from its outlet.
Turn the CAS upside down and remove the four screws from each cor-
ner and set them aside.
1.
2.
3.
Turn the CAS right side up and lift the cover off.
Position the CAS so that the cartridge and/or cartridge slot is on the right
side (Figure 8).
Switch
Box 1 Switch Box 2 Switch
Box 3 Cartridge
Figure 8
Positioning the CAS and
Locating System Option Switch Boxes
4.
5.
Locate the red switch boxes above the ac power cord inside the CAS
(Figure 8).
Follow the instructions below if it is necessary to change system options.
PERCENTAGE MARKUP
Switch Box 1 (Figure 9) is used to set the Percentage Markup and is divided
into two sides. Side A represents the first digit of the percentage markup and
Side B represents the second digit. In order for you to determine which
switches to set, follow the instructions below.
9

Side A Side B
Switch box 1
1 2 3 4 5 6 7 8
Figure 9
Setting the Percentage Markup Option Switches
Write the percentage markup you
are assigning to your system to
the right of the example.
NOTE: If the percentage you are
setting contains a zero
(0), it is not necessary to
set any switches. All
switches on the side of
the switch box contain-
ing the zero should be in
the up position
Locate the first digit of the
percentage you want to set on the
table below.
Example
(25%)
2
5%
First
Digit
()
Second
Digit
()First
Digit
()
Second
Digit
()
First Digit of
the Percentage
Switch
Number
1
2
3
4
5
6
7
8
9
1
2
1+2
3
1+3
2+3
1+2+3
4
1+4
1.
2.
3.
Write the switch numbers that are
next to the first digit of the
percentage that you selected
from the table 2
10

4. Using the table below, locate the
second digit of the percentage
you want to set.
Second Digit of
the Percentage Switch
Number
1
2
3
4
5
6
7
8
9
5
6
5+6
7
5+7
6+7
5+6+7
8
5+8
5.
6.
7.
Write the switch numbers that are
next to the second digit of the
percentage that you selected
from the table.
Repeat your answers from ques-
tions 3 and 5 here.
Slide the numbered switches that
you marked in Step 6 down on
Switch Box 1. All other switches
should be in the up position.
5+7
25+7
Side A Side B Side A Side B
▼▼▼
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
If you want to set other system options, continue following the instructions
below. Otherwise, skip to the section titled "Replacing the CAS’s Cover."
LINE SPACING
Switch Box 2 (Figure 10) is used to set line spacing, suppress records for
incoming calls, local calls, and calls without account numbers. The switch
box is divided into two sides. Side A is used to adjust the number of blank
Iines between call records. Side B is used to set the remaining system
options. Follow the instructions below to set the number of blank lines
between call records.
Side A Side B
Switch box 2
1 2 3 4 5 6 7 8
Figure 10
Setting the Line Spacing Option Switches
11

Locate the number of blank lines that you want to leave between call
records on the table below.
NOTE: If you do not want any blank lines between call records, it is not
necessary to set any switches. All switches on Side A of Switch Box 2
should be in the up position.
Number of Switch Number of
Switch
Blank Lines Numbers Blank Lines Numbers
11165
22171+5
31+2182+5
43191+2+5
51+3203+5
62+3211+3+5
71+2+3 222+3+5
84231+2+3+5
91+4244+5
102+4251+4+5
111+2+4 282+4+5
123+4271+2+4+5
131+3+4 283+4+5
142+3+4 291+3+4+5
151+2+3+4 302+3+4+5
311+2+3+4+5
Locate the switch numbers that are next to the number of blank lines you
selected on the table.
Slide these switch numbers down on Side A of Switch Box 2 (Figure 10).
To set 4 blank lines between call records, slide
1.
2.
3.
Examples
To set 3 blank lines between call records, slide the
switches numbered 1 and 2 down on Side A of Switch Box 2.
the switch numbered 3 down on Side A of Switch Box 2.
If you want to set other system options, continue following the instructions
below. Otherwise, skip to the section titled "Replacing the CAS’s Cover."
12

SUPPRESSING RECORDS FOR INCOMING CALLS, LOCAL CALLS,
AND CALLS WITHOUT ACCOUNT NUMBERS
Side B of Switch Box 2 (Figure 11) is used to suppress the printing of records
for incoming calls, local calls, and calls without account numbers on the
chronological report. Even though local call records and calls without ac-
count numbers are suppressed from the chronological report, information
about these calls will be included in the summary reports. Follow the instruc-
tions below to set these system options.
Side A Side B
Switch box 2
1 2 3 4 5 6 7 8
Figure 11
Setting the Remaining System Options
1. Locate the system option(s) you want to set on the table below.
System
Option Switch Number
Suppress records for incoming calls 6
Suppress records for local calls
7
Suppress records for calls without account numbers
8
2. Slide the switch number upon Side B of Switch Box 2 for the option(s)
to be suppressed (Figure 11).
Example
To suppress records for incoming calls, slide
switch number 6 up on Side B of Switch Box 2.
CHANGING THE BAUD RATE OF THE CAS’S OUTPUT
The data transmission speed (baud rate) of the CAS’s output is preset to 1200
bits per second. If your printer’s baud rate is not set to 12001 and you are
unable to change its baud rate to 1200, you will have to change the CAS’s
output baud rate to the same speed as your printer’s baud rate. Follow the
instructions below to change the baud rate of the CAS’s output by setting
Switch Box 3 (Figure 12).
NOTE: Switch numbers 5, 6, and 7 are used when adjusting the baud rate.
If you accidentally move one of the other switches (1 through 4) in Switch
Box 3, refer to Figure 12 for their proper settings.
13

Switch box 3
1 2 3 4 5 6 7
Figure 12
1200 Baud Rate Switch Settings
1. Remove the CAS’s cover by following Steps 1 through 5 in the section
of this document titled “Setting System Options.”
2. To change the baud rate to 300, slide switch number 5 up and switch
number 7 down (switch number 6 remains down) on Switch Box 3.
3. To change the baud rate to 600, slide switch number 6 up and switch
number 7 down (switch number 5 remains down) on Switch Box 3.
4. Replace the CAS's cover following the instructions in the section below.
REPLACING THE CAS’s COVER
1. Position the base of the CAS so its front is facing you.
2. Hold the cover so that it is right side up and the ventilation slots are at
the back of the unit (Figure 13).
Ventilation slots
Cover
Base
Figure 13
Replacing the Cover
14

3.
4.
5.
6.
Align the cover’s grooves with the unit’s front and back plates.
Push down on the cover until it is securely in place.
Turn the CAS upside down and insert the screws, that you previously set
aside, into the four screw holes. Tighten the screws.
Turn the CAS right side up. Plug its power supply into a 3-prong ac power
outlet.
Testing Procedures
Now that your CAS is installed, you need to test it to make sure that it is
operating properly. The following tests will help you determine if you have
installed your CAS correctly. If these tests reveal any problems, refer to the
section titled "Troubleshooting Tables."
SYSTEM DIAGNOSTICS MESSAGE
The system diagnostics message contains information that will help you
verify system options that you may have set. To generate a system
diagnostics message (Figure 14), follow the instructions below.
053084.201834
212516.609213
F0ATT0.F8ATT0
E0ATT0.E8ATT0
00.00 00.50 00.00 00.50 00.00 00.00
00 0.0 00 19
D D D D D
60 08 00 17 40 23 60
Figure 14
Example of a System Diagnostics Message
1. Make sure that your printer has been installed and is properly function-
ing according to its manufacturer’s instructions. Refer to the manual sup-
plied with your printer.
2. Make sure that the printer's ac power cord is plugged in and that its power
switch is set to the on position. If your printer has a ready button, make
sure it is on.
3. Remove and reinsert the cartridge into the CAS's catridge slot. The red
light labeled Ready goes off and then on. A system diagnostics message
is printed.
4. Verify each system option that you may have set (Figure 14).
If a system diagnostics message is not printed, refer to the section titled
“Troubleshooting Tables.”
15

A system diagnostics message is also printed after power is restored follow-
ing a power Ioss (brown out, black out, or a drop in voltage). In these in-
stances, this message indicates loss of memory in the CAS. Call records
printed prior to the power Ioss are not included in the summary reports.
CALL RECORD VERIFICATION
To verify that your CAS is receiving information from your communications
system and producing call records (Figure 15), follow the steps Iisted below.
12/11 08:22 0020 14544466 NJ 001 $00.42 01
Figure 15
Telephone Call Record
1. Place an outside call of at least one minute in duration.
2. Hang up your handset. A telephone call record of your call is printed. If
any other telephone calls are completed during this procedure, additional
telephone call records appear on the printout.
If no call record appears, skip to this document’s section titled
"Troubleshooting Procedures."
16

Reports
The CAS produces chronological and summary reports which provide in-
formation about the telephone call activity in your business. The reports are
produced automatically and contain details about incoming calls and calls
made to outside numbers. By setting system options it is possible to sup-
press records of incoming calls, calls made to local numbers, and calls
without account numbers from appearing on the chronological report. If it
is necessary for you to set system options and you have not already done
so, refer to the section of this document titled "System Options."
NOTES: Your communications system allows you to enter account numbers
up to 16 digits in length when a call is made. Only the first 9 digits of each
account number is printed on the chronological report and summary reports.
The CAS calculates the cost of all telephone calls made to outside numbers
according to Direct Distance Dialing (DDD) rates. Calls made at DDD rates
cost slightly more than calls made at message unit rates. If your local calls
are charged to you at message unit rates by your telephone company, the
reports produced by the CAS will contain slightly inflated cost information.
CHRONOLOGICAL REPORT
The Chronological Report (Figure 16) is a list of all incoming and outgoing
call records. Each call record is printed at the completion of the call.
Date Time
Extension
Number
Dialed
Location
Duration Cost Account
Number
Line#
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
12/11
08:22
08:45
09:23
09:27
09:37
09:47
10:12
10:22
10:45
11:23
11:25
11:27
11:35
12:07
12:12
12:25
13:01
13:21
13:37
13:41
0020
0027
0020
0021
0020
0027
0021
0020
0027
0020
0021
0020
0027
0020
0021
0027
0027
0021
0021
0021
14544466
18004312020
14137651000
02128885555
19878989
7331275
15551212
12035551212
14154315154
14137651000
02128885555
7388928
7331275
15551212
0114466825
8901024
17168901064
17168901011
NJ
TF
MA
OP
NJ
NJ
IN
IN
CA
MA
OP
NJ
NJ
IN
OV
NJ
NY
NY
001
011
006
037
032
010
001
001
001
006
027
042
006
007
001
013
010
021
008
001
$00.42
$00.00
$02.39
$00.00
$03.97
$01.12
$00.50
$00.50
$00.69
$02.39
$00.00
$02.56
$00.72
$00.00
$00.50
$11.05
$00.99
$00.00
$03.13
$00.54
1567890
219581985
5678
123
1238
5678
1256
567890
9581985
5678
5678
567890
56
567789
01
02
03
07
25
30
00
01
02
03
07
25
30
30
00
00
01
04
10
14
Figure 16
Chronological Report
17

Each call record includes a two-character location abbreviation for the state
to which a call is made. These state abbreviations correspond to the state
abbreviations used by the United States Post Office. The following table lists
the abbreviations which are used in addition to the state abbreviations.
Type/Destination
Abbreviation of Call
AB Alberta (Providence of Canada)
BC British Columbia (Providence of Canada)
IS Bahama
Bermuda
Virgin Islands
MB Manitoba (Providence of Canada)
NB New Brunswick (Providence of Canada)
NF New Foundland (Providence of Canada)
NS
Nova Scotia (Providence of Canada)
ON Ontario (Providence of Canada)
OP Operator Assisted
OV Overseas
PQ Quebec (Providence of Canada)
SK Saskatchewan (Providence of Canada)
SP Special (900 numbers)
TF Toll-free (800 numbers)
SUMMARY REPORTS
There are four summary reports produced after the CAS processes a call
record with a new date. After the last summary report is printed, call records
received while the summary reports were printing are listed on the
chronological report. The following are samples of the summary reports.
NOTE: The date the summary reports are printed appears in the reports'
headings.
18

Summary of Calls by Hour of the Day:
SUMMARY BY HOUR 12/12
HOUR CALLS DURATION COST
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
0000
0000
0000
0000
0000
0000
0000
0000
0003
0004
0003
0004
0003
0004
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
000000
000000
000000
000000
000000
000000
000000
000000
000023
000085
000003
000081
000021
000040
000000
000000
000000
000000
000000
000000
000000
000000
000000
000000
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.92
0007.48
0001.69
0005.67
0011.55
0004.66
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
0000.00
Summary of Calls by Line Number:
SUMMARY BY LINE# 12/12
LINE CALLS DURATION COST
00
01
02
03
04
07
10
11
14
20
25
30
0003
0003
0002
0002
0001
0002
0001
0001
0001
0001
0002
0002
000015
000012
000012
000012
000021
000064
000008
000011
000001
000007
000074
000016
0012.05
0001.91
0000.69
0004.78
0000.00
0000.00
0003.13
0000.50
0000.54
0000.00
0006.53
0001.84
19